1. K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 l\u00e0 g\u00ec?<\/h2>\n\n\n\n
Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/strong> l\u00e0 qu\u00e1 tr\u00ecnh lo\u1ea1i b\u1ecf m\u1ed9t c\u00e1ch c\u00f3 h\u1ec7 th\u1ed1ng nh\u1eefng r\u00e0o c\u1ea3n ng\u0103n c\u1ea3n b\u1ea1n ho\u1eb7c ng\u01b0\u1eddi kh\u00e1c \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau.<\/p>\n\n\n\n K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/strong> l\u00e0 k\u1ef9 n\u0103ng t\u1ed5ng h\u1ee3p qu\u00e1 tr\u00ecnh x\u1eed l\u00fd c\u00e1c kh\u00f3 kh\u0103n hay t\u00ecnh hu\u1ed1ng ph\u1ee9c t\u1ea1p trong cu\u1ed9c s\u1ed1ng hay m\u00f4i tr\u01b0\u1eddng c\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t c\u00e1 nh\u00e2n, t\u1eeb vi\u1ec7c \u0111\u00e1nh gi\u00e1, ph\u00e2n t\u00edch \u0111\u1ebfn \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u nh\u1ea5t. <\/p>\n\n\n\n C\u00e1c v\u00ed d\u1ee5 v\u1ec1 vi\u1ec7c s\u1eed d\u1ee5ng k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c:<\/p>\n\n\n\n M\u1eb7c d\u00f9 c\u00e1c tr\u1edf ng\u1ea1i c\u1ee5 th\u1ec3 c\u00f3 th\u1ec3 kh\u00e1c nhau gi\u1eefa c\u00e1c ng\u00e0nh, nh\u01b0ng k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ea1nh m\u1ebd l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o trong b\u1ea5t k\u1ef3 l\u0129nh v\u1ef1c n\u00e0o.<\/p>\n\n\n\n K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 l\u00e0 b\u1eaft bu\u1ed9c \u0111\u1ed1i v\u1edbi nh\u00e0 qu\u1ea3n tr\u1ecb v\u00ec n\u00f3 \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn kh\u1ea3 n\u0103ng duy tr\u00ec s\u1ef1 \u1ed5n \u0111\u1ecbnh v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a t\u1ed5 ch\u1ee9c trong m\u00f4i tr\u01b0\u1eddng kinh doanh kh\u00f4ng ng\u1eebng thay \u0111\u1ed5i. Nh\u1eefng nh\u00e0 qu\u1ea3n tr\u1ecb th\u01b0\u1eddng xuy\u00ean ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c th\u00e1ch th\u1ee9c v\u00e0 quy\u1ebft \u0111\u1ecbnh ph\u1ee9c t\u1ea1p, t\u1eeb vi\u1ec7c qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c h\u1ea1n ch\u1ebf \u0111\u1ebfn x\u1eed l\u00fd c\u00e1c kh\u1ee7ng ho\u1ea3ng b\u1ea5t ng\u1edd.<\/p>\n\n\n\n N\u1ebfu kh\u00f4ng c\u00f3 k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1ed1t, nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh sai l\u1ea7m, d\u1eabn \u0111\u1ebfn t\u1ed5n th\u1ea5t t\u00e0i ch\u00ednh, gi\u1ea3m hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c, ho\u1eb7c th\u1eadm ch\u00ed l\u00e0m t\u1ed5n h\u1ea1i \u0111\u1ebfn danh ti\u1ebfng c\u1ee7a t\u1ed5 ch\u1ee9c. H\u01a1n n\u1eefa, vi\u1ec7c \u00e1p d\u1ee5ng hi\u1ec7u qu\u1ea3 k\u1ef9 n\u0103ng n\u00e0y gi\u00fap x\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, n\u01a1i m\u00e0 c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c trao quy\u1ec1n, khuy\u1ebfn kh\u00edch t\u01b0 duy s\u00e1ng t\u1ea1o v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/p>\n\n\n\n Trong b\u1ed1i c\u1ea3nh to\u00e0n c\u1ea7u h\u00f3a v\u00e0 c\u00f4ng ngh\u1ec7 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng, vi\u1ec7c linh ho\u1ea1t v\u00e0 s\u00e1ng t\u1ea1o trong vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 kh\u00f4ng ch\u1ec9 gi\u00fap t\u1ed5 ch\u1ee9c t\u1ed3n t\u1ea1i m\u00e0 c\u00f2n gi\u00fap n\u00f3 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd v\u00e0 t\u1ea1o ra l\u1ee3i th\u1ebf c\u1ea1nh tranh b\u1ec1n v\u1eefng.<\/p>\n\n\n\n C\u00e1c sai l\u1ea7m nh\u00e0 qu\u1ea3n tr\u1ecb th\u01b0\u1eddng m\u1eafc ph\u1ea3i khi gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/p>\n\n\n\n Nh\u1eefng sai l\u1ea7m n\u00e0y kh\u00f4ng ch\u1ec9 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh v\u00e0 k\u1ebft qu\u1ea3, m\u00e0 c\u00f2n c\u00f3 th\u1ec3 t\u00e1c \u0111\u1ed9ng ti\u00eau c\u1ef1c \u0111\u1ebfn tinh th\u1ea7n v\u00e0 s\u1ef1 h\u1ee3p t\u00e1c trong nh\u00f3m, khi\u1ebfn cho vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 tr\u1edf n\u00ean kh\u00f3 kh\u0103n h\u01a1n trong t\u01b0\u01a1ng lai.<\/p>\n\n\n\n V\u1ed9i v\u00e3 k\u1ebft lu\u1eadn<\/strong>: Nhi\u1ec1u nh\u00e0 qu\u1ea3n tr\u1ecb \u0111\u00f4i khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh qu\u00e1 nhanh m\u00e0 kh\u00f4ng th\u1ef1c hi\u1ec7n \u0111\u1ee7 ph\u00e2n t\u00edch ho\u1eb7c thu th\u1eadp th\u00f4ng tin c\u1ea7n thi\u1ebft, d\u1eabn \u0111\u1ebfn vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 kh\u00f4ng hi\u1ec7u qu\u1ea3 ho\u1eb7c l\u00e0m t\u00ecnh h\u00ecnh t\u1ed3i t\u1ec7 h\u01a1n.<\/p>\n\n\n\n B\u1ecf qua ph\u1ea3n h\u1ed3i<\/strong>: M\u1ed9t s\u1ed1 nh\u00e0 qu\u1ea3n tr\u1ecb kh\u00f4ng l\u1eafng nghe \u00fd ki\u1ebfn t\u1eeb c\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i ng\u0169 ho\u1eb7c t\u1eeb c\u00e1c b\u00ean li\u00ean quan, l\u00e0m m\u1ea5t \u0111i nh\u1eefng g\u00f3c nh\u00ecn qu\u00fd gi\u00e1 v\u00e0 gi\u1ea3i ph\u00e1p ti\u1ec1m n\u0103ng m\u00e0 h\u1ecd c\u00f3 th\u1ec3 mang l\u1ea1i.<\/p>\n\n\n\n Gi\u1ea3i quy\u1ebft sai v\u1ea5n \u0111\u1ec1<\/strong>: Thay v\u00ec t\u1eadp trung v\u00e0o nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1, nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 ch\u1ec9 x\u1eed l\u00fd c\u00e1c tri\u1ec7u ch\u1ee9ng b\u1ec1 ngo\u00e0i, d\u1eabn \u0111\u1ebfn vi\u1ec7c v\u1ea5n \u0111\u1ec1 v\u1eabn t\u00e1i di\u1ec5n ho\u1eb7c ph\u00e1t sinh nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u1edbi.<\/p>\n\n\n\n L\u00e0m vi\u1ec7c m\u1ed9t m\u00ecnh<\/strong>: M\u1ed9t s\u1ed1 nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y c\u1ea7n ph\u1ea3i t\u1ef1 m\u00ecnh gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00f4ng h\u1ee3p t\u00e1c v\u1edbi \u0111\u1ed3ng nghi\u1ec7p ho\u1eb7c nh\u00f3m, g\u00e2y ra s\u1ef1 thi\u1ebfu h\u1ee5t trong t\u01b0 duy s\u00e1ng t\u1ea1o v\u00e0 d\u1eabn \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh k\u00e9m.<\/p>\n\n\n\n B\u1ecf cu\u1ed9c qu\u00e1 s\u1edbm<\/strong>: Khi g\u1eb7p ph\u1ea3i kh\u00f3 kh\u0103n ho\u1eb7c th\u1ea5t b\u1ea1i trong qu\u00e1 tr\u00ecnh t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p, m\u1ed9t s\u1ed1 nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 t\u1eeb b\u1ecf qu\u00e1 nhanh, thay v\u00ec ki\u00ean tr\u00ec v\u00e0 \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 t\u00ecm ra gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n\n\n \u0110\u1ecdc th\u00eam:<\/strong> K\u1ef9 n\u0103ng m\u1ec1m l\u00e0 g\u00ec? Top 15 k\u1ef9 n\u0103ng m\u1ec1m ch\u1ee7 ch\u1ed1t t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c<\/a><\/p>\n\n\n\n L\u1eafng nghe t\u00edch c\u1ef1c kh\u00f4ng ch\u1ec9 l\u00e0 vi\u1ec7c nghe l\u1eddi ng\u01b0\u1eddi kh\u00e1c n\u00f3i m\u00e0 c\u00f2n l\u00e0 vi\u1ec7c t\u1eadp trung, hi\u1ec3u m\u1ee5c \u0111\u00edch c\u1ee7a ng\u01b0\u1eddi n\u00f3i v\u00e0 ph\u1ea3n h\u1ed3i ch\u00fang m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. <\/p>\n\n\n\n Khi l\u1eafng nghe t\u00edch c\u1ef1c, c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb s\u1ebd thu th\u1eadp \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 v\u00e0 kh\u00e1ch quan th\u00f4ng tin c\u1ee7a v\u1ea5n \u0111\u1ec1, t\u1eeb \u0111\u00f3 t\u00ecm ra nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1, gi\u1ea3m thi\u1ec3u s\u1ef1 hi\u1ec3u nh\u1ea7m v\u00e0 c\u1ea3m t\u00ednh.<\/p>\n\n\n\n Trong m\u1ed9t cu\u1ed9c h\u1ecdp, kh\u00f4ng ch\u1ec9 ng\u1ed3i l\u1eafng nghe m\u00e0 c\u00f2n duy tr\u00ec \u00e1nh m\u1eaft, th\u1ec9nh tho\u1ea3ng g\u1eadt \u0111\u1ea7u v\u00e0 gi\u1eef t\u01b0 th\u1ebf m\u1edf \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 ch\u00fa \u00fd. \u0110i\u1ec1u n\u00e0y gi\u00fap ng\u01b0\u1eddi n\u00f3i c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 khuy\u1ebfn kh\u00edch h\u1ecd chia s\u1ebb th\u00f4ng tin m\u1ed9t c\u00e1ch c\u1edfi m\u1edf h\u01a1n. Ph\u1ea3n h\u1ed3i kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf vi\u1ec7c l\u1eafng nghe m\u00e0 c\u00f2n ph\u1ea3i x\u00e2y d\u1ef1ng, gi\u00fap ng\u01b0\u1eddi n\u00f3i c\u1ea3m th\u1ea5y \u00fd ki\u1ebfn c\u1ee7a h\u1ecd c\u00f3 gi\u00e1 tr\u1ecb. Nh\u00e0 qu\u1ea3n l\u00fd v\u00e0 l\u00e3nh \u0111\u1ea1o th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m, khen ng\u1ee3i khi c\u1ea7n thi\u1ebft v\u00e0 \u0111\u01b0a ra g\u1ee3i \u00fd m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c.<\/p>\n\n\n\n Thay v\u00ec tr\u00e1ch m\u00f3c nh\u00e2n vi\u00ean hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c gi\u1ea3m s\u00fat, nh\u00e0 qu\u1ea3n l\u00fd s\u1ebd c\u00f9ng ng\u1ed3i l\u1ea1i v\u1edbi t\u1eebng th\u00e0nh vi\u00ean \u0111\u1ec3 l\u1eafng nghe nh\u1eefng kh\u00f3 kh\u0103n h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i; hay ghi g\u1eb7p v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh t\u1eeb s\u1ea3n ph\u1ea9m, nh\u00e0 qu\u1ea3n l\u00fd th\u01b0\u1eddng xuy\u00ean t\u1ed5 ch\u1ee9c m\u1ed9t bu\u1ed5i h\u1ecdp m\u1edf \u0111\u1ec3 l\u1eafng nghe \u00fd ki\u1ebfn t\u1eeb t\u1ea5t c\u1ea3 c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan. <\/p>\n\n\n\n T\u01b0 duy ph\u1ea3n bi\u1ec7n l\u00e0 kh\u1ea3 n\u0103ng suy ngh\u0129 m\u1ed9t c\u00e1ch logic, r\u00f5 r\u00e0ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 \u00fd ki\u1ebfn hay lu\u1eadn \u0111i\u1ec3m. Ng\u01b0\u1eddi c\u00f3 t\u01b0 duy ph\u1ea3n bi\u1ec7n kh\u00f4ng d\u1eebng l\u1ea1i \u1edf vi\u1ec7c ti\u1ebfp nh\u1eadn th\u00f4ng tin m\u00e0 c\u00f2n \u201ctr\u0103n tr\u1edf\u201d, ph\u00e2n t\u00edch, so s\u00e1nh \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng k\u1ebft lu\u1eadn c\u00f3 c\u01a1 s\u1edf. <\/p>\n\n\n\n \u0110\u00e2y l\u00e0 k\u1ef9 n\u0103ng t\u1ed1i quan tr\u1ecdng v\u1edbi b\u1ea5t c\u1ee9 nh\u00e0 l\u00e3nh \u0111\u1ea1o n\u00e0o. B\u1edfi c\u1ee5c di\u1ec7n kinh doanh thay \u0111\u1ed5i t\u1eebng ng\u00e0y, n\u1ebfu c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o kh\u00f4ng \u201cc\u00e2n \u0111o \u0111ong \u0111\u1ebfm\u201d \u0111a chi\u1ec1u, \u0111a ph\u01b0\u01a1ng \u00e1n, \u0111\u00e1nh gi\u00e1 v\u00e0 so s\u00e1nh c\u00e1c gi\u1ea3i ph\u00e1p kh\u00e1c nhau tr\u01b0\u1edbc khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh th\u00ec d\u1ec5 g\u1eb7p ph\u1ea3i nh\u1eefng r\u1ee7i ro kh\u00f4ng \u0111\u00e1ng c\u00f3.<\/p>\n\n\n\n Tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh \u0111\u1ea7u t\u01b0 v\u00e0o m\u1ed9t c\u00f4ng ngh\u1ec7 m\u1edbi, nh\u00e0 l\u00e3nh \u0111\u1ea1o s\u1ebd \u0111\u00e1nh gi\u00e1 c\u00e1c l\u1ef1a ch\u1ecdn kh\u00e1c nhau, so s\u00e1nh chi ph\u00ed tri\u1ec3n khai, ti\u1ec1m n\u0103ng t\u0103ng tr\u01b0\u1edfng v\u00e0 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p v\u1edbi h\u1ec7 th\u1ed1ng hi\u1ec7n t\u1ea1i \u0111\u1ec3 ch\u1ecdn ra gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u nh\u1ea5t.<\/p>\n\n\n\n H\u00e3y kh\u00f4ng ng\u1eebng \u0111\u1eb7t c\u00e2u h\u1ecfi v\u1ec1 nh\u1eefng th\u00e1ch th\u1ee9c \u0111\u1ec3 t\u00ecm ra gi\u1ea3i ph\u00e1p s\u00e1ng t\u1ea1o, hi\u1ec7u qu\u1ea3 h\u01a1n, c\u1ea3i thi\u1ec7n k\u1ebft qu\u1ea3 \u0111\u1ebfn t\u1eadn cu\u1ed1i c\u00f9ng. “\u0110i\u1ec1u g\u00ec khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ecdn s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang ta?” ho\u1eb7c “Ch\u00fang ta c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m theo c\u00e1ch n\u00e0o \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng h\u01a1n?”<\/p>\n\n\n\n Khi nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f3 kh\u1ea3 n\u0103ng t\u01b0 duy ph\u1ea3n bi\u1ec7n, h\u1ecd c\u00f3 th\u1ec3 truy\u1ec1n \u0111\u1ea1t quan \u0111i\u1ec3m v\u00e0 l\u1eadp lu\u1eadn c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng, thuy\u1ebft ph\u1ee5c, t\u1eeb \u0111\u00f3 t\u0103ng c\u01b0\u1eddng s\u1ef1 h\u1ee3p t\u00e1c v\u00e0 \u0111\u1ed3ng thu\u1eadn trong \u0111\u1ed9i ng\u0169.<\/p>\n\n\n K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian<\/a> gi\u00fap c\u00e1c nh\u00f3m chia nh\u1ecf v\u1ea5n \u0111\u1ec1 th\u00e0nh c\u00e1c b\u01b0\u1edbc nh\u1ecf h\u01a1n v\u00e0 t\u00ednh to\u00e1n th\u1eddi gian th\u1ef1c hi\u1ec7n t\u1eebng b\u01b0\u1edbc. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t h\u1eefu \u00edch \u0111\u1ed1i v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ea3i gi\u1ea3i quy\u1ebft trong th\u1eddi h\u1ea1n ho\u1eb7c \u0111\u1ed1i v\u1edbi c\u00f4ng vi\u1ec7c theo d\u1ef1 \u00e1n, trong \u0111\u00f3 ti\u1ebfn \u0111\u1ed9 ph\u1ee5 thu\u1ed9c v\u00e0o nhi\u1ec1u y\u1ebfu t\u1ed1 b\u1ea5t tr\u1eafc gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n, nh\u00f3m ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 c\u00e1c ph\u00f2ng ban. <\/p>\n\n\n\n Qu\u1ea3n l\u00fd th\u1eddi gian hi\u1ec7u qu\u1ea3 cho ph\u00e9p c\u00e1c nh\u00f3m \u01b0u ti\u00ean nhi\u1ec7m v\u1ee5, ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 t\u1ea1o tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh xung quanh th\u1eddi h\u1ea1n. C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n ki\u1ec3m so\u00e1t t\u1ed1t th\u1eddi gian n\u1ebfu mu\u1ed1n gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c d\u1ee9t \u0111i\u1ec3m v\u00e0 g\u1ecdn g\u00e0ng.<\/p>\n\n\n\n Trong m\u00f4i tr\u01b0\u1eddng kinh doanh \u0111\u1ea7y bi\u1ebfn \u0111\u1ed9ng, c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o th\u01b0\u1eddng ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u1ea9n c\u1ea5p \u0111\u00f2i h\u1ecfi ph\u1ea3i ra quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c. V\u00ed d\u1ee5, khi g\u1eb7p ph\u1ea3i m\u1ed9t cu\u1ed9c kh\u1ee7ng ho\u1ea3ng truy\u1ec1n th\u00f4ng ho\u1eb7c m\u1ed9t s\u1ef1 c\u1ed1 k\u1ef9 thu\u1eadt nghi\u00eam tr\u1ecdng, nh\u00e0 l\u00e3nh \u0111\u1ea1o ph\u1ea3i nhanh ch\u00f3ng thu th\u1eadp th\u00f4ng tin, \u0111\u00e1nh gi\u00e1 t\u00ecnh h\u00ecnh v\u00e0 \u0111\u01b0a ra c\u00e1c bi\u1ec7n ph\u00e1p x\u1eed l\u00fd t\u1ee9c th\u00ec \u0111\u1ec3 gi\u1ea3m thi\u1ec3u t\u00e1c \u0111\u1ed9ng ti\u00eau c\u1ef1c.<\/p>\n\n\n\n T\u1eeb vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u1ea9n c\u1ea5p, s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u1ebfn qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1nh gi\u00e1 t\u00ecnh h\u00ecnh m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n, ph\u00e2n t\u00edch k\u1ef9 l\u01b0\u1ee1ng v\u00e0 \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t. <\/p>\n\n\n\n \u0110\u1ecdc th\u00eam:<\/strong> K\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m l\u00e0 g\u00ec? C\u00e1ch x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 g\u1eafn k\u1ebft<\/a><\/p>\n\n\n\n \u201cN\u1ebfu t\u00f4i c\u00f3 m\u1ed9t gi\u1edd \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ed9t v\u1ea5n \u0111\u1ec1, t\u00f4i s\u1ebd d\u00e0nh 55 ph\u00fat \u0111\u1ec3 suy ngh\u0129 v\u1ec1 v\u1ea5n \u0111\u1ec1 \u0111\u00f3 v\u00e0 5 ph\u00fat \u0111\u1ec3 suy ngh\u0129 v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p.\u201d<\/em> – Albert Einstein<\/a><\/p>\n<\/blockquote>\n\n\n\n H\u00e3y ngh\u0129 l\u1ea1i th\u1eddi b\u1ea1n c\u00f2n \u0111i h\u1ecdc. N\u1ebfu b\u1ea1n nh\u1edd gi\u00e1o vi\u00ean gi\u00fap \u0111\u1ee1 v\u1ec1 m\u1ed9t c\u00e2u h\u1ecfi c\u1ee5 th\u1ec3 m\u00e0 b\u1ea1n \u0111ang g\u1eb7p kh\u00f3 kh\u0103n khi tr\u1ea3 l\u1eddi, li\u1ec7u h\u1ecd c\u00f3 cung c\u1ea5p cho b\u1ea1n gi\u1ea3i ph\u00e1p ngay l\u1eadp t\u1ee9c kh\u00f4ng? C\u00f3 l\u1ebd l\u00e0 kh\u00f4ng. Thay v\u00e0o \u0111\u00f3, tr\u01b0\u1edbc ti\u00ean h\u1ecd c\u00f3 th\u1ec3 xem x\u00e9t c\u00e2u h\u1ecfi v\u1edbi b\u1ea1n v\u00e0 n\u00f3i v\u1ec1 nh\u1eefng g\u00ec c\u00e2u h\u1ecfi th\u1ef1c s\u1ef1 y\u00eau c\u1ea7u b\u1ea1n th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n \u0111ang c\u1ed1 g\u1eafng gi\u1ea3i quy\u1ebft \u0111\u00fang v\u1ea5n \u0111\u1ec1.<\/p>\n\n\n\n B\u1ea1n c\u00f3 th\u1ec3 l\u00e0m theo nguy\u00ean t\u1eafc t\u01b0\u01a1ng t\u1ef1 \u0111\u1ec3 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c. N\u00f3i c\u00e1ch kh\u00e1c, \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1ed1t, tr\u01b0\u1edbc ti\u00ean b\u1ea1n ph\u1ea3i hi\u1ec3u v\u1ea5n \u0111\u1ec1 th\u1ef1c s\u1ef1 m\u00e0 b\u1ea1n c\u1ea7n gi\u1ea3i quy\u1ebft tr\u01b0\u1edbc khi c\u1ed1 g\u1eafng \u0111\u01b0a ra b\u1ea5t k\u1ef3 gi\u1ea3i ph\u00e1p n\u00e0o. Th\u00f4ng th\u01b0\u1eddng, ngay khi b\u1ea1n x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch \u0111\u00fang \u0111\u1eafn c\u1ee7a v\u1ea5n \u0111\u1ec1, gi\u1ea3i ph\u00e1p s\u1ebd d\u1ec5 d\u00e0ng h\u01a1n.<\/p>\n\n\n\n Vi\u1ec7c t\u00ecm ra nguy\u00ean nh\u00e2n c\u1ee7a v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi nh\u01b0:<\/p>\n\n\n\n Sau khi x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1, b\u01b0\u1edbc ti\u1ebfp theo l\u00e0 \u0111\u1ecbnh ngh\u0129a r\u00f5 r\u00e0ng k\u1ebft qu\u1ea3 mong mu\u1ed1n. \u0110\u00e2y l\u00e0 l\u00fac c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n h\u00ecnh dung v\u1ec1 m\u1ed9t gi\u1ea3i ph\u00e1p th\u00e0nh c\u00f4ng s\u1ebd nh\u01b0 th\u1ebf n\u00e0o v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c ti\u00eau ch\u00ed c\u1ee5 th\u1ec3 \u0111\u1ec3 \u0111o l\u01b0\u1eddng th\u00e0nh c\u00f4ng. <\/p>\n\n\n\n \u0110\u1ea7u ti\u00ean, nh\u00e0 qu\u1ea3n tr\u1ecb n\u00ean x\u00e1c \u0111\u1ecbnh nh\u1eefng thay \u0111\u1ed5i c\u1ee5 th\u1ec3 n\u00e0o s\u1ebd di\u1ec5n ra khi v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft. V\u00ed d\u1ee5, n\u1ebfu v\u1ea5n \u0111\u1ec1 l\u00e0 gi\u1ea3m doanh thu, k\u1ebft qu\u1ea3 mong mu\u1ed1n c\u00f3 th\u1ec3 l\u00e0 vi\u1ec7c t\u0103ng tr\u01b0\u1edfng doanh thu tr\u1edf l\u1ea1i m\u1ee9c tr\u01b0\u1edbc \u0111\u00e2y ho\u1eb7c th\u1eadm ch\u00ed cao h\u01a1n. C\u00e1c ch\u1ec9 ti\u00eau n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1ecbnh l\u01b0\u1ee3ng, v\u00ed d\u1ee5 nh\u01b0 “t\u0103ng doanh thu 20% trong qu\u00fd ti\u1ebfp theo” hay “gi\u1ea3m th\u1eddi gian x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng xu\u1ed1ng c\u00f2n 24 gi\u1edd”.<\/p>\n\n\n\n Vi\u1ec7c n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap m\u1ecdi ng\u01b0\u1eddi trong nh\u00f3m c\u00f3 c\u00f9ng m\u1ed9t m\u1ee5c ti\u00eau m\u00e0 c\u00f2n t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u1ec1 c\u00e1c b\u01b0\u1edbc c\u1ea7n th\u1ef1c hi\u1ec7n. \u0110\u1eb7t ra m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 v\u00e0 r\u00f5 r\u00e0ng s\u1ebd gi\u00fap t\u0103ng c\u01b0\u1eddng \u0111\u1ed9ng l\u1ef1c v\u00e0 t\u1ea1o ra m\u1ed9t l\u1ed9 tr\u00ecnh r\u00f5 r\u00e0ng \u0111\u1ec3 h\u01b0\u1edbng \u0111\u1ebfn, t\u1eeb \u0111\u00f3 n\u00e2ng cao kh\u1ea3 n\u0103ng \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 mong mu\u1ed1n.<\/p>\n\n\n\n Sau khi \u0111\u1ecbnh ngh\u0129a v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng v\u00e0 c\u1ee5 th\u1ec3, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n m\u00f4 t\u1ea3 v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch chi ti\u1ebft v\u1edbi c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m v\u00e0 ph\u00f2ng ban li\u00ean quan. <\/p>\n\n\n “N\u1ebfu b\u1ea1n x\u00e1c \u0111\u1ecbnh \u0111\u00fang v\u1ea5n \u0111\u1ec1, b\u1ea1n g\u1ea7n nh\u01b0 \u0111\u00e3 c\u00f3 gi\u1ea3i ph\u00e1p.<\/em>” Steve Jobs<\/p>\n<\/blockquote>\n\n\n\n Trong b\u01b0\u1edbc n\u00e0y, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n t\u1eadp trung v\u00e0o vi\u1ec7c kh\u00e1m ph\u00e1 v\u00e0 \u0111\u00e1nh gi\u00e1 c\u00e1c gi\u1ea3i ph\u00e1p ti\u1ec1m n\u0103ng. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c brainstorming (\u0111\u1ed9ng n\u00e3o) \u0111\u1ec3 \u0111\u01b0a ra nhi\u1ec1u \u00fd t\u01b0\u1edfng, sau \u0111\u00f3 s\u00e0ng l\u1ecdc v\u00e0 \u0111\u00e1nh gi\u00e1 c\u00e1c gi\u1ea3i ph\u00e1p d\u1ef1a tr\u00ean ti\u00eau ch\u00ed \u0111\u00e3 \u0111\u1eb7t ra. Nguy\u00ean t\u1eafc “kh\u00f4ng c\u00f3 \u00fd t\u01b0\u1edfng n\u00e0o l\u00e0 sai” r\u1ea5t quan tr\u1ecdng trong giai \u0111o\u1ea1n n\u00e0y, v\u00ec nh\u1eefng \u00fd t\u01b0\u1edfng k\u1ef3 qu\u1eb7c c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn nh\u1eefng gi\u1ea3i ph\u00e1p \u0111\u1ed9c \u0111\u00e1o.<\/p>\n\n\n\n C\u00e1c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 nh\u01b0 b\u1ea3ng tr\u1eafng, gi\u1ea5y ghi ch\u00fa, ho\u1eb7c c\u00e1c ph\u1ea7n m\u1ec1m nh\u01b0 Miro v\u00e0 Trello c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ghi l\u1ea1i t\u1ea5t c\u1ea3 c\u00e1c \u00fd t\u01b0\u1edfng \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t. \u0110\u1eb7t ra c\u00e1c c\u00e2u h\u1ecfi m\u1edf \u0111\u1ec3 k\u00edch th\u00edch t\u01b0 duy s\u00e1ng t\u1ea1o, ch\u1eb3ng h\u1ea1n nh\u01b0 “N\u1ebfu kh\u00f4ng c\u00f3 gi\u1edbi h\u1ea1n v\u1ec1 ng\u00e2n s\u00e1ch, ch\u00fang ta c\u00f3 th\u1ec3 l\u00e0m g\u00ec?” ho\u1eb7c “L\u00e0m th\u1ebf n\u00e0o ch\u00fang ta c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y t\u1eeb m\u1ed9t g\u00f3c \u0111\u1ed9 kh\u00e1c?” c\u0169ng l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c t\u1ed1t.<\/p>\n\n\n\n Sau khi thu th\u1eadp \u0111\u01b0\u1ee3c m\u1ed9t l\u01b0\u1ee3ng l\u1edbn \u00fd t\u01b0\u1edfng, b\u01b0\u1edbc ti\u1ebfp theo l\u00e0 s\u00e0ng l\u1ecdc nh\u1eefng \u00fd t\u01b0\u1edfng n\u00e0y \u0111\u1ec3 lo\u1ea1i b\u1ecf nh\u1eefng \u00fd t\u01b0\u1edfng kh\u00f4ng kh\u1ea3 thi v\u00e0 t\u1eadp trung v\u00e0o nh\u1eefng gi\u1ea3i ph\u00e1p c\u00f3 ti\u1ec1m n\u0103ng cao nh\u1ea5t. Qu\u00e1 tr\u00ecnh n\u00e0y b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c \u0111\u00e1nh gi\u00e1 s\u01a1 b\u1ed9 c\u00e1c \u00fd t\u01b0\u1edfng d\u1ef1a tr\u00ean c\u00e1c ti\u00eau ch\u00ed \u0111\u00e3 \u0111\u1eb7t ra \u1edf b\u01b0\u1edbc 2 (Define the outcome). <\/p>\n\n\n \u0110\u1ecdc th\u00eam:<\/strong> K\u1ef9 n\u0103ng c\u1ee9ng l\u00e0 g\u00ec? Top 15+ k\u1ef9 n\u0103ng quan tr\u1ecdng c\u1ea7n c\u00f3<\/a><\/p>\n\n\n\n Sau khi \u0111\u00e3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c c\u00e1c chi\u1ebfn l\u01b0\u1ee3c kh\u1ea3 thi, b\u01b0\u1edbc ti\u1ebfp theo l\u00e0 d\u1ef1 \u0111o\u00e1n k\u1ebft qu\u1ea3 c\u1ee7a t\u1eebng chi\u1ebfn l\u01b0\u1ee3c. C\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n xem x\u00e9t k\u1ef9 l\u01b0\u1ee1ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 \u0111\u1ec1 xu\u1ea5t v\u00e0 \u0111\u01b0a ra nh\u1eefng d\u1ef1 \u0111o\u00e1n v\u1ec1 t\u00e1c \u0111\u1ed9ng v\u00e0 kh\u1ea3 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a ch\u00fang.<\/p>\n\n\n\n C\u00e1c ti\u00eau ch\u00ed n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m t\u00ednh kh\u1ea3 thi, chi ph\u00ed, th\u1eddi gian v\u00e0 t\u00e1c \u0111\u1ed9ng d\u1ef1 ki\u1ebfn. M\u1ed9t ph\u01b0\u01a1ng ph\u00e1p hi\u1ec7u qu\u1ea3 \u0111\u1ec3 ch\u1ecdn ra nh\u1eefng \u00fd t\u01b0\u1edfng kh\u1ea3 thi l\u00e0 s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p b\u1ecf phi\u1ebfu, trong \u0111\u00f3 m\u1ed7i th\u00e0nh vi\u00ean \u0111\u01b0\u1ee3c c\u1ea5p m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng phi\u1ebfu nh\u1ea5t \u0111\u1ecbnh \u0111\u1ec3 b\u1ecf cho c\u00e1c \u00fd t\u01b0\u1edfng m\u00e0 h\u1ecd cho l\u00e0 kh\u1ea3 thi nh\u1ea5t. Sau \u0111\u00f3, ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch SWOT<\/a> (Strengths, Weaknesses, Opportunities, Threats) cho t\u1eebng \u00fd t\u01b0\u1edfng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu, c\u01a1 h\u1ed9i v\u00e0 th\u00e1ch th\u1ee9c c\u1ee7a m\u1ed7i gi\u1ea3i ph\u00e1p.<\/p>\n\n\n\n \u0110\u1eb7c bi\u1ec7t, gi\u1ea3i ph\u00e1p \u0111\u00f3 c\u1ea7n xu\u1ea5t ph\u00e1t nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1. H\u00e3y ngh\u0129 \u0111\u1ebfn m\u1ed9t t\u00ecnh hu\u1ed1ng \u0111\u01a1n gi\u1ea3n, ch\u1eb3ng h\u1ea1n nh\u01b0 m\u1ed9t c\u00e1i x\u00f4 \u0111\u1ea7y n\u01b0\u1edbc r\u1ed3i b\u1eaft \u0111\u1ea7u tr\u00e0n ra ngo\u00e0i. Suy ngh\u0129 \u0111\u1ea7u ti\u00ean c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 l\u00e0 l\u1ea5y m\u1ed9t c\u00e1i x\u00f4 l\u1edbn h\u01a1n. Nh\u01b0ng \u0111i\u1ec1u n\u00e0y s\u1ebd ch\u1ec9 ng\u0103n ch\u1eb7n c\u00e1c tri\u1ec7u ch\u1ee9ng thay v\u00ec x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, m\u1ed9t c\u00e1i x\u00f4 l\u1edbn h\u01a1n s\u1ebd kh\u00f4ng gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 th\u1ef1c s\u1ef1 ti\u1ec1m \u1ea9n v\u00ec cu\u1ed1i c\u00f9ng n\u00f3 c\u0169ng s\u1ebd tr\u00e0n ra ngo\u00e0i. H\u00e3y nh\u1edb r\u1eb1ng, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 kh\u00f4ng ph\u1ea3i l\u00e0 gi\u1ea3i ph\u00e1p t\u1ea1m th\u1eddi. <\/p>\n\n\n Sau khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 h\u00e0nh \u0111\u1ed9ng, vi\u1ec7c ph\u1ea3n chi\u1ebfu l\u1ea1i qu\u00e1 tr\u00ecnh r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 trong t\u01b0\u01a1ng lai. C\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n \u0111\u00e1nh gi\u00e1 xem li\u1ec7u h\u1ecd c\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1eb7t ra hay kh\u00f4ng, v\u00e0 n\u1ebfu kh\u00f4ng, c\u00f3 c\u00e1ch n\u00e0o kh\u00e1c s\u1ebd hi\u1ec7u qu\u1ea3 h\u01a1n kh\u00f4ng. S\u1ef1 ph\u1ea3n chi\u1ebfu kh\u00f4ng ch\u1ec9 gi\u00fap nh\u1eadn di\u1ec7n nh\u1eefng g\u00ec \u0111\u00e3 l\u00e0m \u0111\u00fang m\u00e0 c\u00f2n gi\u00fap r\u00fat ra b\u00e0i h\u1ecdc t\u1eeb nh\u1eefng sai l\u1ea7m, t\u1eeb \u0111\u00f3 c\u1ea3i thi\u1ec7n quy tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 trong t\u01b0\u01a1ng lai.<\/p>\n\n\n\n N\u1ebfu m\u1ed9t d\u1ef1 \u00e1n \u0111\u00e3 th\u00e0nh c\u00f4ng, c\u1ea7n x\u00e1c \u0111\u1ecbnh c\u00e1c y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t d\u1eabn \u0111\u1ebfn th\u00e0nh c\u00f4ng \u0111\u00f3 \u0111\u1ec3 c\u00f3 th\u1ec3 t\u00e1i \u00e1p d\u1ee5ng trong t\u01b0\u01a1ng lai. Ng\u01b0\u1ee3c l\u1ea1i, n\u1ebfu c\u00f3 nh\u1eefng ph\u1ea7n ch\u01b0a \u0111\u1ea1t y\u00eau c\u1ea7u, c\u1ea7n hi\u1ec3u r\u00f5 nguy\u00ean nh\u00e2n \u0111\u1ec3 tr\u00e1nh l\u1eb7p l\u1ea1i c\u00e1c sai l\u1ea7m n\u00e0y.<\/p>\n\n\n\n Nh\u00e0 qu\u1ea3n tr\u1ecb n\u00ean khuy\u1ebfn kh\u00edch m\u1ed9t v\u0103n h\u00f3a h\u1ecdc h\u1ecfi trong t\u1ed5 ch\u1ee9c. B\u1eb1ng c\u00e1ch chia s\u1ebb nh\u1eefng b\u00e0i h\u1ecdc r\u00fat ra v\u1edbi c\u00e1c ph\u00f2ng ban kh\u00e1c, t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n quy tr\u00ecnh v\u00e0 chi\u1ebfn l\u01b0\u1ee3c t\u1ed5ng th\u1ec3 c\u1ee7a m\u00ecnh. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a t\u1ed5 ch\u1ee9c m\u00e0 c\u00f2n t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 s\u00e1ng t\u1ea1o, n\u01a1i m\u00e0 m\u1ecdi ng\u01b0\u1eddi c\u1ea3m th\u1ea5y t\u1ef1 tin khi \u0111\u01b0a ra \u00fd t\u01b0\u1edfng v\u00e0 \u0111\u1ec1 xu\u1ea5t.<\/p>\n\n\n K\u1ef9 n\u0103ng ph\u00e2n t\u00edch l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a qu\u00e1 tr\u00ecnh gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 hi\u1ec7u qu\u1ea3. \u0110\u1ed1i v\u1edbi c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb, vi\u1ec7c r\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng ph\u00e2n t\u00edch gi\u00fap h\u1ecd c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5 v\u00e0 \u0111\u00e1nh gi\u00e1 m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n c\u00e1c t\u00ecnh hu\u1ed1ng ph\u1ee9c t\u1ea1p. <\/p>\n\n\n\n \u0110\u1ec3 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng ph\u00e2n t\u00edch, nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n r\u00e8n luy\u1ec7n kh\u1ea3 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi s\u00e2u s\u1eafc v\u00e0 ph\u00e2n t\u00edch c\u00e1c quan \u0111i\u1ec3m kh\u00e1c nhau. Tham gia v\u00e0o c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn nh\u00f3m ho\u1eb7c di\u1ec5n \u0111\u00e0n tr\u1ef1c tuy\u1ebfn n\u01a1i m\u00e0 h\u1ecd c\u00f3 th\u1ec3 tranh lu\u1eadn v\u00e0 xem x\u00e9t c\u00e1c quan \u0111i\u1ec3m kh\u00e1c nhau s\u1ebd gi\u00fap h\u1ecd n\u00e2ng cao kh\u1ea3 n\u0103ng n\u00e0y.<\/p>\n\n\n\n B\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u1ecdc v\u00e0 nghi\u00ean c\u1ee9u c\u00e1c t\u00e0i li\u1ec7u chuy\u00ean ng\u00e0nh, b\u00e1o c\u00e1o, v\u00e0 case study s\u1ebd gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb m\u1edf r\u1ed9ng g\u00f3c nh\u00ecn v\u00e0 ti\u1ebfp c\u1eadn c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ph\u00e2n t\u00edch m\u1edbi. Khi \u0111\u00e3 n\u1eafm v\u1eefng k\u1ef9 n\u0103ng ph\u00e2n t\u00edch, nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng nh\u1eadn di\u1ec7n v\u1ea5n \u0111\u1ec1, t\u00ecm ra nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 v\u00e0 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p kh\u1ea3 thi.<\/p>\n\n\n\n Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac (Emotional Intelligence) l\u00e0 kh\u1ea3 n\u0103ng nh\u1eadn th\u1ee9c, hi\u1ec3u v\u00e0 qu\u1ea3n l\u00fd c\u1ea3m x\u00fac c\u1ee7a b\u1ea3n th\u00e2n v\u00e0 c\u1ee7a ng\u01b0\u1eddi kh\u00e1c. \u0110\u00e2y l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng quan tr\u1ecdng gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, \u0111\u1eb7c bi\u1ec7t khi li\u00ean quan \u0111\u1ebfn xung \u0111\u1ed9t v\u1ec1 con ng\u01b0\u1eddi.<\/p>\n\n\n\n \u0110\u1ec3 ph\u00e1t tri\u1ec3n tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac, nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n th\u1ef1c h\u00e0nh t\u1ef1 nh\u1eadn th\u1ee9c (self-awareness), t\u1ee9c l\u00e0 hi\u1ec3u r\u00f5 c\u1ea3m x\u00fac c\u1ee7a m\u00ecnh v\u00e0 t\u00e1c \u0111\u1ed9ng c\u1ee7a ch\u00fang \u0111\u1ebfn ng\u01b0\u1eddi kh\u00e1c. H\u1ecd c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u0111i\u1ec1u n\u00e0y b\u1eb1ng c\u00e1ch th\u01b0\u1eddng xuy\u00ean t\u1ef1 \u0111\u00e1nh gi\u00e1 c\u1ea3m x\u00fac v\u00e0 ph\u1ea3n \u1ee9ng c\u1ee7a m\u00ecnh trong c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00e1c nhau. <\/p>\n\n\n\n Ngo\u00e0i ra, vi\u1ec7c r\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng t\u1ef1 \u0111i\u1ec1u ch\u1ec9nh (self-regulation) gi\u00fap h\u1ecd ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac ti\u00eau c\u1ef1c v\u00e0 duy tr\u00ec th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c trong c\u00f4ng vi\u1ec7c. \u0110\u1ed3ng th\u1eddi, ph\u00e1t tri\u1ec3n kh\u1ea3 n\u0103ng \u0111\u1ed3ng c\u1ea3m gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb hi\u1ec3u v\u00e0 chia s\u1ebb c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi kh\u00e1c, t\u1eeb \u0111\u00f3 t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c th\u00e2n thi\u1ec7n v\u00e0 h\u1ee3p t\u00e1c. V\u00ed d\u1ee5, khi \u0111\u1ed1i m\u1eb7t v\u1edbi xung \u0111\u1ed9t gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m, nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac cao s\u1ebd l\u1eafng nghe c\u00e1c b\u00ean, th\u1ea5u hi\u1ec3u c\u1ea3m x\u00fac v\u00e0 quan \u0111i\u1ec3m c\u1ee7a h\u1ecd, v\u00e0 t\u1eeb \u0111\u00f3 t\u00ecm ra gi\u1ea3i ph\u00e1p h\u00f2a gi\u1ea3i ph\u00f9 h\u1ee3p. <\/p>\n\n\n\n Luy\u1ec7n t\u1eadp \u00e1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 l\u00e0 c\u00e1ch r\u00e8n luy\u1ec7n th\u1ef1c t\u1ebf gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb n\u00e2ng cao k\u1ef9 n\u0103ng c\u1ee7a m\u00ecnh. C\u00f3 nhi\u1ec1u ph\u01b0\u01a1ng ph\u00e1p v\u00e0 c\u00f4ng c\u1ee5 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u00e0 c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng, ch\u1eb3ng h\u1ea1n nh\u01b0 quy tr\u00ecnh IDEAL (Identify, Define, Explore, Act, Look and Learn), ph\u01b0\u01a1ng ph\u00e1p PDCA<\/a> (Plan-Do-Check-Act), v\u00e0 ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 (Root Cause Analysis). <\/p>\n\n\n\n Vi\u1ec7c tham gia c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o v\u1ec1 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p n\u00e0y gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb n\u1eafm v\u1eefng ki\u1ebfn th\u1ee9c v\u00e0 c\u00e1ch th\u1ee9c \u00e1p d\u1ee5ng ch\u00fang v\u00e0o c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y. H\u1ecd c\u0169ng n\u00ean th\u1ef1c h\u00e0nh th\u01b0\u1eddng xuy\u00ean b\u1eb1ng c\u00e1ch gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3 trong t\u1ed5 ch\u1ee9c. V\u00ed d\u1ee5, khi \u0111\u1ed1i m\u1eb7t v\u1edbi m\u1ed9t d\u1ef1 \u00e1n b\u1ecb tr\u00ec ho\u00e3n, nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng quy tr\u00ecnh PDCA \u0111\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch (Plan) chi ti\u1ebft, th\u1ef1c hi\u1ec7n (Do) c\u00e1c nhi\u1ec7m v\u1ee5 theo k\u1ebf ho\u1ea1ch, ki\u1ec3m tra (Check) ti\u1ebfn \u0111\u1ed9 v\u00e0 k\u1ebft qu\u1ea3, v\u00e0 \u0111i\u1ec1u ch\u1ec9nh (Act) khi c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o d\u1ef1 \u00e1n ho\u00e0n th\u00e0nh \u0111\u00fang th\u1eddi h\u1ea1n. <\/p>\n\n\n\n Ngo\u00e0i ra, t\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i brainstorming v\u00e0 th\u1ea3o lu\u1eadn nh\u00f3m l\u00e0 c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 khuy\u1ebfn kh\u00edch c\u00e1c th\u00e0nh vi\u00ean \u0111\u00f3ng g\u00f3p \u00fd t\u01b0\u1edfng v\u00e0 gi\u1ea3i ph\u00e1p s\u00e1ng t\u1ea1o. Th\u00f4ng qua vi\u1ec7c luy\u1ec7n t\u1eadp \u00e1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, nh\u00e0 qu\u1ea3n tr\u1ecb kh\u00f4ng ch\u1ec9 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng c\u00e1 nh\u00e2n m\u00e0 c\u00f2n n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a c\u1ea3 \u0111\u1ed9i ng\u0169.<\/p>\n\n\n\n S\u01a1 \u0111\u1ed3 5 Whys l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt \u0111\u01a1n gi\u1ea3n nh\u01b0ng hi\u1ec7u qu\u1ea3 \u0111\u1ec3 t\u00ecm ra nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1 b\u1eb1ng c\u00e1ch \u0111\u1eb7t c\u00e2u h\u1ecfi “T\u1ea1i sao?” n\u0103m l\u1ea7n. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb \u0111i s\u00e2u v\u00e0o v\u1ea5n \u0111\u1ec1 v\u00e0 hi\u1ec3u r\u00f5 nguy\u00ean nh\u00e2n c\u1ed1t l\u00f5i thay v\u00ec ch\u1ec9 gi\u1ea3i quy\u1ebft c\u00e1c tri\u1ec7u ch\u1ee9ng b\u1ec1 m\u1eb7t. <\/p>\n\n\n\n V\u00ed d\u1ee5, n\u1ebfu m\u1ed9t d\u00e2y chuy\u1ec1n s\u1ea3n xu\u1ea5t b\u1ecb \u0111\u00ecnh tr\u1ec7, c\u00e2u h\u1ecfi \u0111\u1ea7u ti\u00ean c\u00f3 th\u1ec3 l\u00e0 “T\u1ea1i sao d\u00e2y chuy\u1ec1n s\u1ea3n xu\u1ea5t b\u1ecb d\u1eebng?” C\u00e2u tr\u1ea3 l\u1eddi c\u00f3 th\u1ec3 l\u00e0 “V\u00ec m\u00e1y m\u00f3c h\u1ecfng.” Sau \u0111\u00f3, ti\u1ebfp t\u1ee5c h\u1ecfi “T\u1ea1i sao m\u00e1y m\u00f3c h\u1ecfng?” v\u00e0 ti\u1ebfp t\u1ee5c \u0111\u1eb7t c\u00e2u h\u1ecfi t\u01b0\u01a1ng t\u1ef1 cho \u0111\u1ebfn khi x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5, ch\u1eb3ng h\u1ea1n nh\u01b0 “V\u00ec thi\u1ebfu b\u1ea3o tr\u00ec \u0111\u1ecbnh k\u1ef3.” Ph\u01b0\u01a1ng ph\u00e1p 5 Whys kh\u00f4ng ch\u1ec9 gi\u00fap gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 hi\u1ec7n t\u1ea1i m\u00e0 c\u00f2n ng\u0103n ng\u1eeba c\u00e1c v\u1ea5n \u0111\u1ec1 t\u01b0\u01a1ng t\u1ef1 trong t\u01b0\u01a1ng lai. Vi\u1ec7c \u00e1p d\u1ee5ng k\u1ef9 thu\u1eadt n\u00e0y y\u00eau c\u1ea7u nh\u00e0 qu\u1ea3n tr\u1ecb ph\u1ea3i ki\u00ean nh\u1eabn v\u00e0 k\u1ef9 l\u01b0\u1ee1ng, \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a v\u1ea5n \u0111\u1ec1 \u0111\u1ec1u \u0111\u01b0\u1ee3c xem x\u00e9t k\u1ef9 l\u01b0\u1ee1ng.<\/p>\n\n\n\n Bi\u1ec3u \u0111\u1ed3 x\u01b0\u01a1ng c\u00e1<\/a>, c\u00f2n g\u1ecdi l\u00e0 bi\u1ec3u \u0111\u1ed3 Ishikawa ho\u1eb7c bi\u1ec3u \u0111\u1ed3 nguy\u00ean nh\u00e2n-k\u1ebft qu\u1ea3, l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 h\u1eefu \u00edch \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh v\u00e0 t\u1ed5 ch\u1ee9c c\u00e1c nguy\u00ean nh\u00e2n g\u00e2y ra v\u1ea5n \u0111\u1ec1. Bi\u1ec3u \u0111\u1ed3 n\u00e0y gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb ph\u00e2n lo\u1ea1i c\u00e1c nguy\u00ean nh\u00e2n theo t\u1eebng nh\u00f3m l\u1edbn, ch\u1eb3ng h\u1ea1n nh\u01b0 con ng\u01b0\u1eddi, m\u00e1y m\u00f3c, ph\u01b0\u01a1ng ph\u00e1p, nguy\u00ean li\u1ec7u, v\u00e0 m\u00f4i tr\u01b0\u1eddng. M\u1ed7i nh\u00f3m l\u1ea1i \u0111\u01b0\u1ee3c chia nh\u1ecf th\u00e0nh c\u00e1c nguy\u00ean nh\u00e2n c\u1ee5 th\u1ec3 h\u01a1n. <\/p>\n\n\n\n Khi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng bi\u1ec3u \u0111\u1ed3 x\u01b0\u01a1ng c\u00e1 \u0111\u1ec3 ph\u00e2n t\u00edch c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 k\u1ef9 n\u0103ng c\u1ee7a nh\u00e2n vi\u00ean, hi\u1ec7u su\u1ea5t c\u1ee7a m\u00e1y m\u00f3c, quy tr\u00ecnh s\u1ea3n xu\u1ea5t, ch\u1ea5t l\u01b0\u1ee3ng nguy\u00ean li\u1ec7u, v\u00e0 \u0111i\u1ec1u ki\u1ec7n l\u00e0m vi\u1ec7c. K\u1ef9 thu\u1eadt n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n ch\u00ednh x\u00e1c m\u00e0 c\u00f2n t\u1ea1o ra m\u1ed9t b\u1ee9c tranh to\u00e0n di\u1ec7n v\u1ec1 c\u00e1c y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn v\u1ea5n \u0111\u1ec1. S\u1eed d\u1ee5ng bi\u1ec3u \u0111\u1ed3 x\u01b0\u01a1ng c\u00e1, nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng th\u1ea5y \u0111\u01b0\u1ee3c m\u1ed1i li\u00ean h\u1ec7 gi\u1eefa c\u00e1c y\u1ebfu t\u1ed1 v\u00e0 t\u00ecm ra c\u00e1c gi\u1ea3i ph\u00e1p kh\u1ea3 thi.<\/p>\n\n\n\n Bi\u1ec3u \u0111\u1ed3 Pareto<\/a> l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 th\u1ed1ng k\u00ea gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb x\u00e1c \u0111\u1ecbnh nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t g\u00e2y ra v\u1ea5n \u0111\u1ec1 theo nguy\u00ean t\u1eafc 80\/20: 80% k\u1ebft qu\u1ea3 \u0111\u1ebfn t\u1eeb 20% nguy\u00ean nh\u00e2n. Bi\u1ec3u \u0111\u1ed3 n\u00e0y s\u1eafp x\u1ebfp c\u00e1c nguy\u00ean nh\u00e2n theo th\u1ee9 t\u1ef1 gi\u1ea3m d\u1ea7n c\u1ee7a t\u1ea7m quan tr\u1ecdng, gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb t\u1eadp trung v\u00e0o nh\u1eefng nguy\u00ean nh\u00e2n ch\u00ednh. <\/p>\n\n\n\n \u0110\u01a1n gi\u1ea3n nh\u01b0 n\u1ebfu m\u1ed9t doanh nghi\u1ec7p g\u1eb7p ph\u1ea3i nhi\u1ec1u khi\u1ebfu n\u1ea1i t\u1eeb kh\u00e1ch h\u00e0ng, bi\u1ec3u \u0111\u1ed3 Pareto c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng l\u00fd do ph\u1ed5 bi\u1ebfn nh\u1ea5t d\u1eabn \u0111\u1ebfn khi\u1ebfu n\u1ea1i. Khi bi\u1ebft \u0111\u01b0\u1ee3c r\u1eb1ng 80% khi\u1ebfu n\u1ea1i \u0111\u1ebfn t\u1eeb 20% nguy\u00ean nh\u00e2n, nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 t\u1eadp trung ngu\u1ed3n l\u1ef1c v\u00e0o gi\u1ea3i quy\u1ebft nh\u1eefng nguy\u00ean nh\u00e2n n\u00e0y, t\u1eeb \u0111\u00f3 c\u1ea3i thi\u1ec7n t\u00ecnh h\u00ecnh nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3. Bi\u1ec3u \u0111\u1ed3 Pareto gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c, \u0111\u1ed3ng th\u1eddi mang l\u1ea1i k\u1ebft qu\u1ea3 r\u00f5 r\u00e0ng v\u00e0 c\u1ee5 th\u1ec3.<\/p>\n\n\n\n Ph\u1ea7n m\u1ec1m ph\u00e2n t\u00edch th\u1ed1ng k\u00ea l\u00e0 c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd h\u1ed7 tr\u1ee3 nh\u00e0 qu\u1ea3n tr\u1ecb trong vi\u1ec7c thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 di\u1ec5n gi\u1ea3i d\u1eef li\u1ec7u. S\u1eed d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m nh\u01b0 SPSS, SAS ho\u1eb7c R, nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c ph\u00e2n t\u00edch ph\u1ee9c t\u1ea1p, t\u1eeb ki\u1ec3m \u0111\u1ecbnh gi\u1ea3 thuy\u1ebft \u0111\u1ebfn ph\u00e2n t\u00edch h\u1ed3i quy. <\/p>\n\n\n\n Ch\u1eb3ng h\u1ea1n, khi doanh nghi\u1ec7p mu\u1ed1n bi\u1ebft y\u1ebfu t\u1ed1 n\u00e0o \u1ea3nh h\u01b0\u1edfng l\u1edbn nh\u1ea5t \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, h\u1ecd c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m ph\u00e2n t\u00edch th\u1ed1ng k\u00ea \u0111\u1ec3 ki\u1ec3m tra c\u00e1c bi\u1ebfn s\u1ed1 kh\u00e1c nhau nh\u01b0 th\u1eddi gian ph\u1ea3n h\u1ed3i, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, v\u00e0 gi\u00e1 c\u1ea3. <\/p>\n\n\n\n K\u1ebft qu\u1ea3 t\u1eeb c\u00e1c ph\u00e2n t\u00edch n\u00e0y cung c\u1ea5p c\u00e1i nh\u00ecn s\u00e2u s\u1eafc v\u1ec1 m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c y\u1ebfu t\u1ed1 v\u00e0 gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u th\u1ef1c t\u1ebf. Vi\u1ec7c s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m ph\u00e2n t\u00edch th\u1ed1ng k\u00ea kh\u00f4ng ch\u1ec9 n\u00e2ng cao \u0111\u1ed9 ch\u00ednh x\u00e1c m\u00e0 c\u00f2n t\u0103ng kh\u1ea3 n\u0103ng d\u1ef1 \u0111o\u00e1n v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c chi\u1ebfn l\u01b0\u1ee3c kinh doanh.<\/p>\n\n\n\n Ph\u1ea7n m\u1ec1m tr\u1ef1c quan h\u00f3a d\u1eef li\u1ec7u nh\u01b0 Tableau, Power BI, v\u00e0 Google Data Studio gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb d\u1ec5 d\u00e0ng bi\u1ebfn d\u1eef li\u1ec7u ph\u1ee9c t\u1ea1p th\u00e0nh c\u00e1c bi\u1ec3u \u0111\u1ed3 v\u00e0 b\u00e1o c\u00e1o d\u1ec5 hi\u1ec3u. Tr\u1ef1c quan h\u00f3a d\u1eef li\u1ec7u gi\u00fap n\u1eafm b\u1eaft nhanh ch\u00f3ng c\u00e1c xu h\u01b0\u1edbng, m\u1eabu v\u00e0 m\u1ed1i quan h\u1ec7 trong d\u1eef li\u1ec7u, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ch\u00ednh x\u00e1c h\u01a1n. <\/p>\n\n\n\n Nh\u1eefng c\u00f4ng c\u1ee5 n\u00e0y cho ph\u00e9p nh\u00e0 qu\u1ea3n tr\u1ecb theo d\u00f5i hi\u1ec7u su\u1ea5t theo th\u1eddi gian th\u1ef1c. Nh\u1edd v\u00e0o c\u00e1c b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n (dashboard)<\/a> v\u00e0 bi\u1ec3u \u0111\u1ed3 \u0111\u1ed9ng, h\u1ecd c\u00f3 th\u1ec3 nhanh ch\u00f3ng ph\u00e1t hi\u1ec7n c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh, nh\u01b0 s\u1ef1 gi\u1ea3m s\u00fat trong doanh thu ho\u1eb7c hi\u1ec7u su\u1ea5t, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra bi\u1ec7n ph\u00e1p k\u1ecbp th\u1eddi.<\/p>\n\n\n\n \u0110\u1ecdc th\u00eam:<\/strong> Ph\u00e2n t\u00edch d\u1eef li\u1ec7u l\u00e0 g\u00ec? Quy tr\u00ecnh, ph\u01b0\u01a1ng ph\u00e1p v\u00e0 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3<\/a><\/p>\n\n\n\n Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c<\/a> nh\u01b0 Asana, Trello, v\u00e0 Monday.com gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb t\u1ed5 ch\u1ee9c, theo d\u00f5i v\u00e0 ph\u1ed1i h\u1ee3p c\u00e1c nhi\u1ec7m v\u1ee5 trong d\u1ef1 \u00e1n. C\u00e1c c\u00f4ng c\u1ee5 n\u00e0y cung c\u1ea5p giao di\u1ec7n tr\u1ef1c quan \u0111\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch, ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5 v\u00e0 gi\u00e1m s\u00e1t ti\u1ebfn \u0111\u1ed9, gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi c\u00f4ng vi\u1ec7c \u0111\u1ec1u \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh \u0111\u00fang th\u1eddi h\u1ea1n. <\/p>\n\n\n\n Trong m\u1ed9t d\u1ef1 \u00e1n ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m m\u1edbi, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 chia nh\u1ecf d\u1ef1 \u00e1n th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3, g\u00e1n nhi\u1ec7m v\u1ee5 cho t\u1eebng th\u00e0nh vi\u00ean trong nh\u00f3m v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 th\u00f4ng qua c\u00e1c bi\u1ec3u \u0111\u1ed3 Gantt ho\u1eb7c Kanban. <\/p>\n\n\n\n Ph\u1ea7n m\u1ec1m n\u00e0y c\u0169ng cung c\u1ea5p t\u00ednh n\u0103ng nh\u1eafc nh\u1edf v\u00e0 c\u1eadp nh\u1eadt t\u1ef1 \u0111\u1ed9ng, gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb d\u1ec5 d\u00e0ng n\u1eafm b\u1eaft t\u00ecnh h\u00ecnh v\u00e0 \u0111i\u1ec1u ch\u1ec9nh k\u1ebf ho\u1ea1ch khi c\u1ea7n thi\u1ebft. Vi\u1ec7c s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c kh\u00f4ng ch\u1ec9 t\u0103ng c\u01b0\u1eddng t\u00ednh minh b\u1ea1ch v\u00e0 tr\u00e1ch nhi\u1ec7m m\u00e0 c\u00f2n c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c nh\u00f3m.<\/p>\n\n\n\n\n
![\"K\u1ef9](\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/ky-nang-giai-quyet-van-de-1-1024x576.webp\")
<\/figure><\/div>\n\n\n2. T\u1ea1i sao k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 l\u00e0 b\u1eaft bu\u1ed9c v\u1edbi nh\u00e0 qu\u1ea3n tr\u1ecb?<\/h2>\n\n\n\n
![\"T\u1ea1i](\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/tai-sao-can-ky-nang-giai-quyet-van-de-1024x576.webp\")
<\/figure><\/div>\n\n\n3. K\u1ef9 n\u0103ng c\u1ed1t l\u00f5i nh\u1ea5t \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 <\/h2>\n\n\n\n
3.1 L\u1eafng nghe t\u00edch c\u1ef1c<\/h3>\n\n\n\n
3.2 T\u01b0 duy ph\u1ea3n bi\u1ec7n<\/h3>\n\n\n\n
![\"4](\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/4-ky-nang-giai-quyet-van-de-1024x576.webp\")
<\/figure><\/div>\n\n\n3.3 Qu\u1ea3n l\u00fd th\u1eddi gian<\/h3>\n\n\n\n
3.4 K\u1ef9 n\u0103ng ra quy\u1ebft \u0111\u1ecbnh<\/h3>\n\n\n\n
4. Quy tr\u00ecnh 5 b\u01b0\u1edbc gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 hi\u1ec7u qu\u1ea3: Nguy\u00ean t\u1eafc IDEAL<\/h2>\n\n\n\n
B\u01b0\u1edbc 1: Identify the problem – X\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 <\/h3>\n\n\n\n
\n
\n
![\"X\u00e1c](\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/xac-dinh-van-de-1024x576.webp\")
<\/figure><\/div>\n\n\nB\u01b0\u1edbc 2: Define the outcome – \u0110\u1ecbnh ngh\u0129a k\u1ebft qu\u1ea3<\/h3>\n\n\n\n
![\"\u0110\u1ecbnh](\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/dinh-nghia-ket-qua-1024x620.webp\")
<\/figure><\/div>\n\n\nB\u01b0\u1edbc 3: Explore strategies – \u0110\u01b0a ra chi\u1ebfn l\u01b0\u1ee3c\/ gi\u1ea3i ph\u00e1p kh\u1ea3 thi<\/h3>\n\n\n\n
\n
![\"\u0110\u01b0a](\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/dua-ra-chien-luoc-1024x620.webp\")
<\/figure><\/div>\n\n\nB\u01b0\u1edbc 4: Anticipate outcomes – D\u1ef1 \u0111o\u00e1n k\u1ebft qu\u1ea3<\/h3>\n\n\n\n
![\"D\u1ef1](\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/du-doan-ket-qua-1024x620.webp\")
<\/figure><\/div>\n\n\nB\u01b0\u1edbc 5: Look and learn – \u0110\u00e1nh gi\u00e1 v\u00e0 nh\u00ecn l\u1ea1i<\/h3>\n\n\n\n
![\"\u0110\u00e1nh](\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/danh-gia-1024x620.webp\")
<\/figure><\/div>\n\n\n5. C\u00e1ch r\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/h2>\n\n\n\n
5.1 R\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng ph\u00e2n t\u00edch<\/h3>\n\n\n\n
5.2 Ph\u00e1t tri\u1ec3n tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac<\/h3>\n\n\n\n
5.3 Luy\u1ec7n t\u1eadp \u00e1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p <\/h3>\n\n\n\n
6. Mu\u1ed1n gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 hi\u1ec7u qu\u1ea3? Tham kh\u1ea3o c\u00e1c k\u1ef9 thu\u1eadt v\u00e0 c\u00f4ng c\u1ee5 h\u1eefu \u00edch sau<\/h2>\n\n\n\n
6.1 S\u01a1 \u0111\u1ed3 5 Whys<\/h3>\n\n\n\n
6.2 Bi\u1ec3u \u0111\u1ed3 x\u01b0\u01a1ng c\u00e1<\/h3>\n\n\n\n
6.3 Bi\u1ec3u \u0111\u1ed3 Pareto<\/h3>\n\n\n\n
6.4 Ph\u1ea7n m\u1ec1m ph\u00e2n t\u00edch th\u1ed1ng k\u00ea<\/h3>\n\n\n\n
6.5 Ph\u1ea7n m\u1ec1m tr\u1ef1c quan h\u00f3a d\u1eef li\u1ec7u<\/h3>\n\n\n\n
6.6 Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c<\/h3>\n\n\n\n
6.7 Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd quy tr\u00ecnh<\/h3>\n\n\n\n
![\"Base](\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/Base-Workflow-1024x469.webp\")
<\/a><\/figure>\n\n\n\n