{"id":16106,"date":"2025-03-26T15:47:58","date_gmt":"2025-03-26T08:47:58","guid":{"rendered":"https:\/\/base.vn\/blog\/?p=16106"},"modified":"2025-09-11T15:19:55","modified_gmt":"2025-09-11T08:19:55","slug":"process-la-gi","status":"publish","type":"post","link":"https:\/\/base.vn\/blog\/process-la-gi\/","title":{"rendered":"Process l\u00e0 g\u00ec? Vai tr\u00f2 c\u1ee7a quy tr\u00ecnh trong kinh doanh"},"content":{"rendered":"\n

Trong m\u00f4i tr\u01b0\u1eddng kinh doanh hi\u1ec7n \u0111\u1ea1i, quy tr\u00ecnh (Process) ch\u00ednh l\u00e0 x\u01b0\u01a1ng s\u1ed1ng gi\u00fap doanh nghi\u1ec7p v\u1eadn h\u00e0nh hi\u1ec7u qu\u1ea3, t\u1ed1i \u01b0u ngu\u1ed3n l\u1ef1c v\u00e0 gi\u1ea3m thi\u1ec3u sai s\u00f3t. M\u1ed9t quy tr\u00ecnh \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf t\u1ed1t kh\u00f4ng ch\u1ec9 n\u00e2ng cao n\u0103ng su\u1ea5t m\u00e0 c\u00f2n t\u1ea1o ra s\u1ef1 nh\u1ea5t qu\u00e1n, gi\u00fap doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng. V\u1eady process l\u00e0 g\u00ec, v\u00ec sao n\u00f3 quan tr\u1ecdng v\u00e0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng quy tr\u00ecnh t\u1ed1i \u01b0u?<\/strong> C\u00f9ng Base.vn<\/a> kh\u00e1m ph\u00e1 ngay trong b\u00e0i vi\u1ebft n\u00e0y!<\/p>\n\n\n\n

1. T\u00ecm hi\u1ec3u kh\u00e1i ni\u1ec7m Process<\/h2>\n\n\n\n

1.1 Process l\u00e0 g\u00ec?<\/h3>\n\n\n\n

Process<\/strong> l\u00e0 m\u1ed9t t\u1eeb ti\u1ebfng Anh m\u00e0 khi d\u1ecbch sang ti\u1ebfng Vi\u1ec7t th\u01b0\u1eddng mang ngh\u0129a c\u01a1 b\u1ea3n l\u00e0 \u201cquy tr\u00ecnh<\/a>\u201d<\/strong>. Tuy nhi\u00ean, process l\u00e0 m\u1ed9t t\u1eeb \u0111a ngh\u0129a, v\u00e0 t\u00f9y theo t\u1eebng ng\u1eef c\u1ea3nh, t\u1eebng l\u0129nh v\u1ef1c c\u1ee5 th\u1ec3 m\u00e0 n\u00f3 s\u1ebd mang m\u1ed9t \u00fd ngh\u0129a kh\u00e1c. M\u1ed9t s\u1ed1 ngh\u0129a th\u00f4ng d\u1ee5ng kh\u00e1c c\u1ee7a process bao g\u1ed3m:<\/p>\n\n\n\n

\u2013 Qu\u00e1 tr\u00ecnh: <\/strong>Ch\u1ec9 s\u1ef1 di\u1ec5n bi\u1ebfn ho\u1eb7c ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c theo th\u1eddi gian, th\u01b0\u1eddng g\u1eb7p trong l\u0129nh v\u1ef1c gi\u00e1o d\u1ee5c, khoa h\u1ecdc, t\u1ef1 nhi\u00ean.<\/p>\n\n\n\n

\u2013 X\u1eed l\u00fd: <\/strong>\u0110\u1ec1 c\u1eadp \u0111\u1ebfn vi\u1ec7c x\u1eed l\u00fd d\u1eef li\u1ec7u, th\u00f4ng tin ho\u1eb7c t\u00e0i li\u1ec7u, th\u01b0\u1eddng th\u1ea5y trong c\u00f4ng ngh\u1ec7 th\u00f4ng tin ho\u1eb7c c\u00e1c ng\u00e0nh k\u1ef9 thu\u1eadt.<\/p>\n\n\n\n

\u2013 Ti\u1ebfn tr\u00ecnh: <\/strong>D\u00f9ng \u0111\u1ec3 m\u00f4 t\u1ea3 m\u1ed9t s\u1ef1 ti\u1ebfn tri\u1ec3n mang t\u00ednh ch\u00ednh th\u1ee9c, th\u01b0\u1eddng \u00e1p d\u1ee5ng trong c\u00e1c l\u0129nh v\u1ef1c nh\u01b0 ph\u00e1p lu\u1eadt ho\u1eb7c d\u1ef1 \u00e1n.<\/p>\n\n\n\n

\u2013 Ch\u1ebf bi\u1ebfn:<\/strong> Ngh\u0129a n\u00e0y th\u01b0\u1eddng g\u1eb7p trong l\u0129nh v\u1ef1c c\u00f4ng nghi\u1ec7p th\u1ef1c ph\u1ea9m, n\u00f4ng nghi\u1ec7p ho\u1eb7c s\u1ea3n xu\u1ea5t, \u00e1m ch\u1ec9 vi\u1ec7c ch\u1ebf bi\u1ebfn ho\u1eb7c gia c\u00f4ng nguy\u00ean li\u1ec7u th\u00f4 th\u00e0nh s\u1ea3n ph\u1ea9m cu\u1ed1i c\u00f9ng.<\/p>\n\n\n\n

Ri\u00eang trong l\u0129nh v\u1ef1c kinh doanh, process th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng v\u1edbi ngh\u0129a l\u00e0 \u201cquy tr\u00ecnh\u201d, t\u1ee9c l\u00e0 m\u1ed9t chu\u1ed7i c\u00e1c b\u01b0\u1edbc ho\u1eb7c c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf theo m\u1ed9t tr\u00ecnh t\u1ef1 nh\u1ea5t \u0111\u1ecbnh v\u00e0 c\u00f3 t\u00ednh li\u00ean k\u1ebft. C\u00e1c b\u01b0\u1edbc trong process s\u1ebd bi\u1ec3u th\u1ecb cho m\u1ed9t nhi\u1ec7m v\u1ee5, nhi\u1ec7m v\u1ee5 n\u00e0y \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi m\u1ed9t c\u00e1 nh\u00e2n, nh\u00f3m ho\u1eb7c c\u00f4ng c\u1ee5 (ph\u1ea7n m\u1ec1m ho\u1eb7c \u1ee9ng d\u1ee5ng). \u0110\u00edch \u0111\u1ebfn cu\u1ed1i c\u00f9ng c\u1ee7a m\u1ed9t process l\u00e0 ph\u1ea3i \u0111\u1ea1t m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp tr\u01b0\u1edbc \u0111\u00f3, \u0111\u00f3ng g\u00f3p v\u00e0o th\u00e0nh c\u00f4ng v\u00e0 t\u0103ng tr\u01b0\u1edfng c\u1ee7a t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p.<\/p>\n\n\n

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\"Process<\/figure><\/div>\n\n\n

1.2 V\u00ed d\u1ee5 v\u1ec1 process trong kinh doanh<\/h3>\n\n\n\n

H\u00e3y c\u00f9ng xem x\u00e9t quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng c\u1ee7a ph\u00f2ng Nh\u00e2n s\u1ef1. Ngay t\u1eeb khi \u0111\u0103ng tuy\u1ec3n cho \u0111\u1ebfn khi nh\u00e2n vi\u00ean ch\u00ednh th\u1ee9c nh\u1eadn vi\u1ec7c, process n\u00e0y s\u1ebd \u0111i qua c\u00e1c b\u01b0\u1edbc:<\/p>\n\n\n\n

\u2013 B\u01b0\u1edbc 1: <\/strong>Chuy\u00ean vi\u00ean tuy\u1ec3n d\u1ee5ng \u0111\u0103ng tin tuy\u1ec3n d\u1ee5ng l\u00ean c\u00e1c n\u1ec1n t\u1ea3ng vi\u1ec7c l\u00e0m.<\/p>\n\n\n\n

\u2013 B\u01b0\u1edbc 2: <\/strong>\u1ee8ng vi\u00ean n\u1ed9p CV th\u00f4ng qua c\u00e1c k\u00eanh tuy\u1ec3n d\u1ee5ng.<\/p>\n\n\n\n

\u2013 B\u01b0\u1edbc 3: <\/strong>Chuy\u00ean vi\u00ean tuy\u1ec3n d\u1ee5ng s\u00e0ng l\u1ecdc v\u00e0 ch\u1ecdn ra nh\u1eefng CV ti\u1ec1m n\u0103ng nh\u1ea5t.<\/p>\n\n\n\n

\u2013 B\u01b0\u1edbc 4:<\/strong> C\u00e1c \u1ee9ng vi\u00ean \u0111\u01b0\u1ee3c ch\u1ecdn s\u1ebd tham gia ph\u1ecfng v\u1ea5n v\u1edbi h\u1ed9i \u0111\u1ed3ng tuy\u1ec3n d\u1ee5ng.<\/p>\n\n\n\n

\u2013 B\u01b0\u1edbc 5: <\/strong>\u1ee8ng vi\u00ean ph\u00f9 h\u1ee3p nh\u1ea5t \u0111\u01b0\u1ee3c ch\u1ecdn sau v\u00f2ng ph\u1ecfng v\u1ea5n cu\u1ed1i.<\/p>\n\n\n\n

\u2013 B\u01b0\u1edbc 6:<\/strong> \u0110\u00e0m ph\u00e1n l\u01b0\u01a1ng v\u00e0 c\u00e1c ch\u00ednh s\u00e1ch c\u00f3 li\u00ean quan.<\/p>\n\n\n\n

\u2013 B\u01b0\u1edbc 7: <\/strong>Chuy\u00ean vi\u00ean tuy\u1ec3n d\u1ee5ng g\u1eedi email m\u1eddi nh\u1eadn vi\u1ec7c cho \u1ee9ng vi\u00ean v\u00e0 \u1ee9ng vi\u00ean ch\u1ea5p nh\u1eadn.<\/p>\n\n\n\n

\u2013 B\u01b0\u1edbc 8: <\/strong>Quy tr\u00ecnh h\u1ed9i nh\u1eadp (onboarding) nh\u00e2n vi\u00ean m\u1edbi b\u1eaft \u0111\u1ea7u.<\/p>\n\n\n\n

T\u1eeb v\u00ed d\u1ee5 tr\u00ean, c\u00f3 th\u1ec3 th\u1ea5y r\u1eb1ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t process th\u00e0nh c\u00f4ng, doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i c\u00f3 k\u1ebf ho\u1ea1ch chi ti\u1ebft: ai tham gia th\u1ef1c hi\u1ec7n? c\u00f4ng vi\u1ec7c, nhi\u1ec7m v\u1ee5 l\u00e0 g\u00ec v\u00e0 s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 n\u00e0o? m\u1ed7i b\u01b0\u1edbc c\u1ea7n th\u1eddi gian bao l\u00e2u \u0111\u1ec3 ho\u00e0n th\u00e0nh? H\u01a1n n\u1eefa, process kh\u00f4ng t\u1ef1 v\u1eadn h\u00e0nh m\u00e0 c\u1ea7n c\u00f3 s\u1ef1 ho\u1ea1ch \u0111\u1ecbnh, \u0111i\u1ec1u ch\u1ec9nh v\u00e0 ki\u1ec3m so\u00e1t ch\u1eb7t ch\u1ebd.<\/p>\n\n\n\n

\u0110\u00e2y ch\u00ednh l\u00e0 l\u00fd do t\u1ea1i sao process trong kinh doanh th\u01b0\u1eddng \u0111\u01b0\u1ee3c li\u00ean k\u1ebft v\u1edbi kh\u00e1i ni\u1ec7m Business Process Management (BPM) \u2013 Qu\u1ea3n l\u00fd quy tr\u00ecnh kinh doanh. BPM kh\u00f4ng ch\u1ec9 \u0111\u1ea3m b\u1ea3o process di\u1ec5n ra su\u00f4n s\u1ebb m\u00e0 c\u00f2n gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n l\u1ef1c v\u00e0 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng v\u1eadn h\u00e0nh, \u0111\u1eb7c bi\u1ec7t khi \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi c\u00e1c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng.<\/p>\n\n\n\n

\u0110\u1ecdc th\u00eam:<\/strong> [T\u1ea2I MI\u1ec4N PH\u00cd] 65+ b\u1ed9 quy tr\u00ecnh qu\u1ea3n l\u00fd doanh nghi\u1ec7p chu\u1ea9n h\u00f3a<\/a><\/p>\n\n\n\n

2. T\u1ea1i sao doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i x\u00e2y d\u1ef1ng process?<\/h2>\n\n\n\n

Quy tr\u00ecnh kinh doanh kh\u00f4ng ch\u1ec9 l\u00e0 c\u00e1c b\u00e1nh r\u0103ng trong c\u1ed7 m\u00e1y v\u1eadn h\u00e0nh c\u1ee7a doanh nghi\u1ec7p, m\u00e0 ch\u00fang c\u00f2n l\u00e0 \u0111\u1ed9ng c\u01a1 th\u00fac \u0111\u1ea9y hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng l\u00fd do gi\u1ea3i th\u00edch t\u1ea1i sao vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 qu\u1ea3n l\u00fd quy tr\u00ecnh l\u1ea1i \u0111\u00f3ng vai tr\u00f2 thi\u1ebft y\u1ebfu \u0111\u1ed1i v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p:<\/p>\n\n\n\n

\u2013 T\u1ed1i \u01b0u h\u00f3a chi ph\u00ed v\u00e0 ngu\u1ed3n l\u1ef1c:<\/strong> Vi\u1ec7c li\u00ean t\u1ee5c r\u00e0 so\u00e1t v\u00e0 tinh ch\u1ec9nh quy tr\u00ecnh gi\u00fap doanh nghi\u1ec7p nh\u1eadn di\u1ec7n nh\u1eefng ho\u1ea1t \u0111\u1ed9ng d\u01b0 th\u1eeba v\u00e0 k\u00e9m hi\u1ec7u qu\u1ea3, t\u1eeb \u0111\u00f3 c\u1eaft gi\u1ea3m chi ph\u00ed kh\u00f4ng c\u1ea7n thi\u1ebft. H\u1ee3p l\u00fd h\u00f3a ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng ch\u1ec9 gi\u00fap gi\u1ea3m chi ph\u00ed v\u1eadn h\u00e0nh m\u00e0 c\u00f2n t\u1ed1i \u01b0u vi\u1ec7c ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c, mang l\u1ea1i l\u1ee3i \u00edch t\u00e0i ch\u00ednh tr\u1ef1c ti\u1ebfp v\u00e0 chi\u1ebfn l\u01b0\u1ee3c h\u01a1n.<\/p>\n\n\n\n

\u2013 T\u1ea1o l\u1ee3i th\u1ebf c\u1ea1nh tranh:<\/strong> Nh\u1eefng quy tr\u00ecnh r\u00f5 r\u00e0ng, tinh g\u1ecdn gi\u00fap doanh nghi\u1ec7p r\u00fat ng\u1eafn th\u1eddi gian \u0111\u01b0a s\u1ea3n ph\u1ea9m ra th\u1ecb tr\u01b0\u1eddng, v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng v\u01b0\u1ee3t tr\u1ed9i. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n gi\u00fap doanh nghi\u1ec7p n\u1ed5i b\u1eadt h\u01a1n so v\u1edbi \u0111\u1ed1i th\u1ee7 th\u00f4ng qua s\u1ef1 \u01b0u vi\u1ec7t trong ho\u1ea1t \u0111\u1ed9ng v\u00e0 d\u1ecbch v\u1ee5.<\/p>\n\n\n\n

\u2013 N\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng: <\/strong>M\u1ecdi doanh nghi\u1ec7p \u0111\u1ec1u h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng. Vi\u1ec7c ph\u00e1t tri\u1ec3n c\u00e1c quy tr\u00ecnh t\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, nh\u01b0 t\u1ed1i \u01b0u h\u00f3a d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 ho\u1eb7c \u0111\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh mua s\u1eafm, gi\u00fap gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng, c\u1ea3i thi\u1ec7n l\u00f2ng trung th\u00e0nh v\u00e0 t\u0103ng t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

\u2013 Th\u00fac \u0111\u1ea9y n\u0103ng su\u1ea5t lao \u0111\u1ed9ng<\/strong>: Quy tr\u00ecnh c\u1ee5 th\u1ec3 v\u00e0 chi ti\u1ebft gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u r\u00f5 vai tr\u00f2, nhi\u1ec7m v\u1ee5 v\u00e0 k\u1ebft qu\u1ea3 c\u1ea7n \u0111\u1ea1t, t\u1eeb \u0111\u00f3 gi\u1ea3m thi\u1ec3u s\u1ef1 nh\u1ea7m l\u1eabn v\u00e0 ch\u1ed3ng ch\u00e9o trong c\u00f4ng vi\u1ec7c. V\u00ed d\u1ee5: Quy tr\u00ecnh mua h\u00e0ng c\u1ee7a ph\u00f2ng K\u1ebf to\u00e1n s\u1ebd gi\u00fap nh\u00e2n vi\u00ean HCNS bi\u1ebft ch\u00ednh x\u00e1c c\u00e1c th\u1ee7 t\u1ee5c c\u1ea7n th\u1ef1c hi\u1ec7n, ph\u1ed1i h\u1ee3p \u0103n kh\u1edbp v\u1edbi K\u1ebf to\u00e1n \u0111\u1ec3 ho\u00e0n th\u00e0nh thanh to\u00e1n nhanh ch\u00f3ng. Nh\u1edd \u0111\u00f3, m\u1ecdi c\u00e1 nh\u00e2n trong t\u1ed5 ch\u1ee9c l\u00e0m vi\u1ec7c nh\u1ea5t qu\u00e1n h\u01a1n, gi\u1ea3m thi\u1ec3u t\u00ecnh tr\u1ea1ng \u201cl\u00e0m l\u1ea1i t\u1eeb \u0111\u1ea7u\u201d ho\u1eb7c \u201ckh\u00f4ng bi\u1ebft ph\u1ea3i l\u00e0m th\u1ebf n\u00e0o\u201d.<\/p>\n\n\n\n

\u2013 Qu\u1ea3n l\u00fd th\u00f4ng tin v\u00e0 ra quy\u1ebft \u0111\u1ecbnh ch\u00ednh x\u00e1c: <\/strong>C\u00e1c quy tr\u00ecnh kinh doanh t\u1ed1i \u01b0u cung c\u1ea5p m\u1ed9t khu\u00f4n kh\u1ed5 qu\u1ea3n l\u00fd th\u00f4ng tin v\u00e0 d\u1eef li\u1ec7u \u0111\u1ed3ng b\u1ed9 v\u00e0 an to\u00e0n. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p ban l\u00e3nh \u0111\u1ea1o \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u k\u1ecbp th\u1eddi v\u00e0 \u0111\u00fang \u0111\u1eafn. H\u01a1n n\u1eefa, khi c\u00f3 quy tr\u00ecnh, ban l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 chuy\u1ec3n giao kinh nghi\u1ec7m v\u00e0 c\u00e1c ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd cho ng\u01b0\u1eddi m\u1edbi. Nh\u1edd v\u1eady, l\u00e3nh \u0111\u1ea1o s\u1ebd y\u00ean t\u00e2m t\u1eadp trung v\u00e0o nh\u1eefng c\u00f4ng vi\u1ec7c quan tr\u1ecdng h\u01a1n, trong khi doanh nghi\u1ec7p v\u1eabn \u0111ang v\u1eadn h\u00e0nh \u1ed5n \u0111\u1ecbnh.<\/p>\n\n\n

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\"T\u1ea1i<\/figure><\/div>\n\n\n

3. C\u00e1c lo\u1ea1i h\u00ecnh process ph\u1ed5 bi\u1ebfn trong qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p<\/h2>\n\n\n\n

Nh\u01b0 ch\u00fang ta \u0111\u00e3 bi\u1ebft, trong m\u1ed9t t\u1ed5 ch\u1ee9c ho\u1eb7c doanh nghi\u1ec7p, s\u1ebd c\u00f3 nhi\u1ec1u lo\u1ea1i quy tr\u00ecnh kh\u00e1c nhau, m\u1ed7i lo\u1ea1i h\u01b0\u1edbng \u0111\u1ebfn m\u1ed9t m\u1ee5c \u0111\u00edch ri\u00eang. C\u1ee5 th\u1ec3, doanh nghi\u1ec7p c\u1ea7n hi\u1ec3u v\u00e0 t\u1eadn d\u1ee5ng 3 nh\u00f3m quy tr\u00ecnh ph\u1ed5 bi\u1ebfn sau:<\/p>\n\n\n\n

3 lo\u1ea1i process trong qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p<\/strong><\/td>Di\u1ec5n gi\u1ea3i v\u00e0 v\u00ed d\u1ee5<\/strong><\/td><\/tr>
\u2013 Quy tr\u00ecnh c\u1ed1t l\u00f5i (Core process)<\/strong><\/td>C\u00f2n <\/strong>\u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 quy tr\u00ecnh kinh doanh ch\u00ednh, \u0111\u00e2y l\u00e0 nh\u1eefng quy tr\u00ecnh cung c\u1ea5p gi\u00e1 tr\u1ecb tr\u1ef1c ti\u1ebfp cho kh\u00e1ch h\u00e0ng v\u00e0 ch\u00ednh doanh nghi\u1ec7p. Nh\u1eefng quy tr\u00ecnh n\u00e0y ch\u1ee7 y\u1ebfu ch\u1ecbu tr\u00e1ch nhi\u1ec7m t\u1ea1o ra doanh thu. M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 quy tr\u00ecnh c\u1ed1t l\u00f5i bao g\u1ed3m:
– Quy tr\u00ecnh ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m<\/strong>: T\u1ea1o ra c\u00e1c s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u1edbi \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u th\u1ecb tr\u01b0\u1eddng.
– Quy tr\u00ecnh marketing<\/a><\/strong>: Tri\u1ec3n khai c\u00e1c chi\u1ebfn l\u01b0\u1ee3c nh\u1eb1m qu\u1ea3ng b\u00e1 s\u1ea3n ph\u1ea9m v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.
– Quy tr\u00ecnh b\u00e1n h\u00e0ng<\/strong>: T\u1eeb vi\u1ec7c x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng, giao s\u1ea3n ph\u1ea9m, \u0111\u1ebfn vi\u1ec7c thu ti\u1ec1n t\u1eeb kh\u00e1ch h\u00e0ng.<\/td><\/tr>
\u2013 Quy tr\u00ecnh h\u1ed7 tr\u1ee3 (Support process)<\/strong><\/td>M\u1eb7c d\u00f9 kh\u00f4ng tr\u1ef1c ti\u1ebfp t\u1ea1o ra doanh s\u1ed1, nh\u01b0ng nh\u1eefng quy tr\u00ecnh n\u00e0y l\u00e0 n\u1ec1n t\u1ea3ng quan tr\u1ecdng \u0111\u1ec3 c\u00e1c quy tr\u00ecnh c\u1ed1t l\u00f5i di\u1ec5n ra tr\u01a1n tru. Ch\u00fang t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng c\u1ed9ng t\u00e1c li\u1ec1n m\u1ea1ch gi\u1eefa c\u00e1c ph\u00f2ng ban v\u00e0 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng kinh doanh. Quy tr\u00ecnh h\u1ed7 tr\u1ee3 th\u01b0\u1eddng xu\u1ea5t hi\u1ec7n \u1edf nh\u1eefng l\u0129nh v\u1ef1c:
– Qu\u1ea3n l\u00fd ngu\u1ed3n nh\u00e2n l\u1ef1c<\/strong>: Tuy\u1ec3n d\u1ee5ng, h\u1ed9i nh\u1eadp, \u0111\u00e0o t\u1ea1o v\u00e0 gi\u1eef ch\u00e2n nh\u00e2n t\u00e0i.
– Qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh<\/strong>: Bao g\u1ed3m k\u1ebf to\u00e1n, l\u1eadp ng\u00e2n s\u00e1ch v\u00e0 ki\u1ec3m so\u00e1t t\u00e0i ch\u00ednh.
– Qu\u1ea3n l\u00fd c\u01a1 s\u1edf v\u1eadt ch\u1ea5t<\/strong>: \u0110\u1ea3m b\u1ea3o c\u01a1 s\u1edf kinh doanh \u0111\u01b0\u1ee3c b\u1ea3o tr\u00ec t\u1ed1t, an to\u00e0n v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi y\u00eau c\u1ea7u v\u1eadn h\u00e0nh.<\/td><\/tr>
\u2013 Quy tr\u00ecnh qu\u1ea3n l\u00fd (Management process)<\/strong><\/td>Nh\u1eefng quy tr\u00ecnh n\u00e0y ch\u1ecbu tr\u00e1ch nhi\u1ec7m l\u1eadp k\u1ebf ho\u1ea1ch, gi\u00e1m s\u00e1t v\u00e0 ki\u1ec3m so\u00e1t c\u00e1c quy tr\u00ecnh c\u1ed1t l\u00f5i v\u00e0 quy tr\u00ecnh h\u1ed7 tr\u1ee3 t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i, \u0111\u1ea3m b\u1ea3o c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ed3ng nh\u1ea5t, \u1ed5n \u0111\u1ecbnh v\u00e0 t\u1ea1o ra k\u1ebft qu\u1ea3 mong mu\u1ed1n. Tr\u1ecdng t\u00e2m c\u1ee7a quy tr\u00ecnh qu\u1ea3n l\u00fd l\u00e0 gi\u00e1m s\u00e1t c\u00e1c ch\u1ee9c n\u0103ng kinh doanh b\u00ean trong v\u00e0 b\u00ean ngo\u00e0i, ph\u00e2n t\u00edch c\u00e1c c\u01a1 h\u1ed9i v\u00e0 th\u00e1ch th\u1ee9c tr\u00ean th\u1ecb tr\u01b0\u1eddng, \u0111\u1ed3ng th\u1eddi c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c t\u1ea5t c\u1ea3 c\u00e1c quy tr\u00ecnh. Sau \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5:
– L\u1eadp k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c: <\/strong>\u0110\u1ecbnh h\u01b0\u1edbng chi\u1ebfn l\u01b0\u1ee3c v\u00e0 ra quy\u1ebft \u0111\u1ecbnh v\u1ec1 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c.
– Qu\u1ea3n l\u00fd r\u1ee7i ro: <\/strong>X\u00e1c \u0111\u1ecbnh, \u0111\u00e1nh gi\u00e1 v\u00e0 gi\u1ea3m thi\u1ec3u c\u00e1c r\u1ee7i ro c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u00e0i s\u1ea3n v\u00e0 doanh thu.
– Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t:<\/strong> \u0110\u00e1nh gi\u00e1 v\u00e0 qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean \u0111\u1ec3 \u0111\u00e1p \u1ee9ng t\u1ed1t c\u00e1c m\u1ee5c ti\u00eau kinh doanh.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

D\u00f9 thu\u1ed9c nh\u00f3m n\u00e0o, m\u1ed7i lo\u1ea1i quy tr\u00ecnh \u0111\u1ec1u c\u00f3 vai tr\u00f2 kh\u00f4ng th\u1ec3 thay th\u1ebf trong v\u1eadn h\u00e0nh doanh nghi\u1ec7p. C\u00e1c quy tr\u00ecnh n\u00e0y c\u00f3 th\u1ec3 \u0111\u01a1n gi\u1ea3n ho\u1eb7c ph\u1ee9c t\u1ea1p, t\u00f9y thu\u1ed9c v\u00e0o y\u00eau c\u1ea7u v\u00e0 quy m\u00f4 c\u1ee7a t\u1ed5 ch\u1ee9c. Hi\u1ec3u r\u00f5 v\u00e0 \u00e1p d\u1ee5ng \u0111\u00fang c\u00e1ch t\u1eebng nh\u00f3m quy tr\u00ecnh s\u1ebd gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng, n\u00e2ng cao hi\u1ec7u su\u1ea5t v\u00e0 t\u0103ng c\u01b0\u1eddng n\u0103ng l\u1ef1c c\u1ea1nh tranh.<\/p>\n\n\n\n

4. M\u1ed9t quy tr\u00ecnh kinh doanh c\u1ea7n c\u00f3 nh\u1eefng th\u00e0nh ph\u1ea7n n\u00e0o?<\/h2>\n\n\n\n

Tr\u01b0\u1edbc khi x\u00e2y d\u1ef1ng m\u1ed9t quy tr\u00ecnh, doanh nghi\u1ec7p c\u1ea7n x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nh\u1eefng th\u00e0nh ph\u1ea7n quan tr\u1ecdng c\u1ea5u th\u00e0nh m\u1ed9t quy tr\u00ecnh ho\u00e0n ch\u1ec9nh v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 th\u00f4ng tin chi ti\u1ebft:<\/p>\n\n\n\n

\u2013 M\u1ee5c ti\u00eau:<\/strong> M\u1ee5c ti\u00eau l\u00e0 l\u00fd do, l\u00e0 c\u01a1 s\u1edf s\u1ea3n sinh ra m\u1ed9t quy tr\u00ecnh n\u00e0o \u0111\u00f3. M\u1ee5c ti\u00eau n\u00e0y g\u00f3p ph\u1ea7n v\u00e0o c\u00e1c m\u1ee5c ti\u00eau kinh doanh l\u1edbn h\u01a1n, ch\u1eb3ng h\u1ea1n nh\u01b0 t\u0103ng th\u1ecb ph\u1ea7n, n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c t\u1ed1i \u01b0u h\u00f3a chi ph\u00ed s\u1ea3n xu\u1ea5t.<\/p>\n\n\n\n

\u2013 Nhi\u1ec7m v\u1ee5 v\u00e0 ho\u1ea1t \u0111\u1ed9ng: <\/strong>M\u1ed7i quy tr\u00ecnh bao g\u1ed3m m\u1ed9t chu\u1ed7i c\u00e1c nhi\u1ec7m v\u1ee5 ho\u1eb7c ho\u1ea1t \u0111\u1ed9ng c\u1ee5 th\u1ec3, \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 \u0111\u1ea1t \u0111\u1ebfn k\u1ebft qu\u1ea3 mong mu\u1ed1n. Nh\u1eefng nhi\u1ec7m v\u1ee5 n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng v\u00e0 tri\u1ec3n khai theo \u0111\u00fang l\u1ed9 tr\u00ecnh \u0111\u00e3 v\u1ea1ch ra.<\/p>\n\n\n\n

\u2013 S\u1ef1 ph\u1ee5 thu\u1ed9c c\u00f4ng vi\u1ec7c: <\/strong>Quy tr\u00ecnh c\u1ea7n ch\u1ec9 r\u00f5 th\u1ee9 t\u1ef1 th\u1ef1c hi\u1ec7n v\u00e0 m\u1ed1i quan h\u1ec7 ph\u1ee5 thu\u1ed9c gi\u1eefa c\u00e1c nhi\u1ec7m v\u1ee5 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o d\u00f2ng c\u00f4ng vi\u1ec7c (workflow<\/a>) di\u1ec5n ra m\u01b0\u1ee3t m\u00e0 v\u00e0 li\u1ec1n m\u1ea1ch, t\u1eeb giai \u0111o\u1ea1n kh\u1edfi \u0111\u1ea7u \u0111\u1ebfn khi ho\u00e0n t\u1ea5t. V\u00ed d\u1ee5: Trong quy tr\u00ecnh ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m m\u1edbi, nh\u00f3m nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng c\u1ea7n ho\u00e0n th\u00e0nh vi\u1ec7c thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u tr\u01b0\u1edbc. Sau \u0111\u00f3, nh\u1eefng th\u00f4ng tin n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n giao cho \u0111\u1ed9i ng\u0169 s\u00e1ng t\u1ea1o \u0111\u1ec3 l\u00ean \u00fd t\u01b0\u1edfng s\u1ea3n ph\u1ea9m v\u00e0 ti\u1ebfn h\u00e0nh c\u00e1c b\u01b0\u1edbc ti\u1ebfp theo nh\u01b0 thi\u1ebft k\u1ebf, th\u1eed nghi\u1ec7m v\u00e0 s\u1ea3n xu\u1ea5t.<\/p>\n\n\n\n

\u2013 Vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m: <\/strong>Quy tr\u00ecnh kinh doanh th\u01b0\u1eddng li\u00ean quan \u0111\u1ebfn nhi\u1ec1u c\u00e1 nh\u00e2n v\u00e0 b\u1ed9 ph\u1eadn tham gia, m\u1ed7i b\u00ean \u0111\u1ea3m nh\u1eadn m\u1ed9t vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m ri\u00eang. Ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5 r\u00f5 r\u00e0ng l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 h\u1ea1n ch\u1ebf t\u00ecnh tr\u1ea1ng ch\u1ed3ng ch\u00e9o c\u00f4ng vi\u1ec7c ho\u1eb7c \u0111\u1ed5 l\u1ed7i l\u1eabn nhau.<\/p>\n\n\n\n

\u2013 \u0110\u1ea7u v\u00e0o c\u1ee7a quy tr\u00ecnh:<\/strong> \u0110\u1ea7u v\u00e0o l\u00e0 c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft \u0111\u1ec3 b\u1eaft \u0111\u1ea7u v\u00e0 duy tr\u00ec quy tr\u00ecnh, l\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng g\u00ec th\u00fac \u0111\u1ea9y quy tr\u00ecnh v\u1eadn h\u00e0nh tr\u01a1n tru, bao g\u1ed3m d\u1eef li\u1ec7u ho\u1eb7c th\u00f4ng tin. <\/p>\n\n\n\n

\u2013 \u0110\u1ea7u ra c\u1ee7a quy tr\u00ecnh: <\/strong>\u0110\u1ea7u ra l\u00e0 k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng ho\u1eb7c s\u1ea3n ph\u1ea9m c\u1ee7a quy tr\u00ecnh, ph\u1ea3n \u00e1nh m\u1ee5c ti\u00eau ban \u0111\u1ea7u. T\u00f9y v\u00e0o lo\u1ea1i quy tr\u00ecnh, \u0111\u1ea7u ra c\u00f3 th\u1ec3 l\u00e0 s\u1ea3n ph\u1ea9m h\u1eefu h\u00ecnh, d\u1ecbch v\u1ee5, hay b\u00e1o c\u00e1o, quy\u1ebft \u0111\u1ecbnh.<\/p>\n\n\n\n

\u2013 Ti\u00eau chu\u1ea9n v\u00e0 Quy t\u1eafc: <\/strong>C\u00e1c quy tr\u00ecnh th\u01b0\u1eddng tu\u00e2n theo c\u00e1c ti\u00eau chu\u1ea9n v\u00e0 quy t\u1eafc nh\u1ea5t \u0111\u1ecbnh \u0111\u1ec3 duy tr\u00ec t\u00ednh nh\u1ea5t qu\u00e1n v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng. C\u00e1c h\u01b0\u1edbng d\u1eabn n\u00e0y c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt, c\u1ee7a ng\u00e0nh, ch\u00ednh s\u00e1ch v\u00e0 ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a c\u00f4ng ty.<\/p>\n\n\n\n

\u2013 C\u00f4ng ngh\u1ec7:<\/strong> \u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec1 c\u1eadp \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5, m\u00e1y m\u00f3c ho\u1eb7c ph\u1ea7n m\u1ec1m \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh. Ch\u00fang gi\u00fap doanh nghi\u1ec7p gi\u1ea3m thi\u1ec3u sai s\u00f3t do con ng\u01b0\u1eddi, ti\u1ebft ki\u1ec7m c\u1ea3 th\u1eddi gian l\u1eabn ngu\u1ed3n l\u1ef1c trong vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i. V\u00ed d\u1ee5: Trong quy tr\u00ecnh qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, c\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 \u1ee9ng d\u1ee5ng qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c, \u1ee9ng d\u1ee5ng qu\u1ea3n l\u00fd \u0111\u1ec1 xu\u1ea5t v\u00e0 \u1ee9ng d\u1ee5ng s\u1eafp x\u1ebfp cu\u1ed9c h\u1ecdp \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 theo d\u00f5i ti\u1ebfn \u0111\u1ed9, ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 t\u1ed5 ch\u1ee9c c\u00e1c giai \u0111o\u1ea1n c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch c\u00f3 h\u1ec7 th\u1ed1ng.<\/p>\n\n\n

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\"Quy<\/figure><\/div>\n\n\n

\u0110\u00e1ng ch\u00fa \u00fd, \u0111\u1ec3 c\u00e1c \u1ee9ng d\u1ee5ng trong quy tr\u00ecnh n\u00e0y ph\u1ed1i h\u1ee3p li\u1ec1n m\u1ea1ch trong ho\u1ea1t \u0111\u1ed9ng l\u1eabn truy\u1ec1n t\u1ea3i d\u1eef li\u1ec7u, doanh nghi\u1ec7p c\u1ea7n m\u1ed9t c\u00f4ng c\u1ee5 trung gian \u0111\u00f3ng vai tr\u00f2 k\u1ebft n\u1ed1i. M\u1ed9t g\u1ee3i \u00fd l\u00fd t\u01b0\u1edfng l\u00e0 Base Process<\/a><\/strong>. V\u1edbi Base Process, doanh nghi\u1ec7p c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng thi\u1ebft l\u1eadp quy tr\u00ecnh li\u00ean k\u1ebft gi\u1eefa c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng nghi\u1ec7p v\u1ee5 (business objects) t\u1eeb b\u1ea5t k\u1ef3 \u1ee9ng d\u1ee5ng n\u00e0o trong ho\u1eb7c ngo\u00e0i Base Platform. Doanh nghi\u1ec7p ho\u00e0n to\u00e0n ch\u1ee7 \u0111\u1ed9ng trong vi\u1ec7c l\u1ef1a ch\u1ecdn v\u00e0 \u0111\u01b0a c\u00e1c \u1ee9ng d\u1ee5ng c\u1ea7n k\u1ebft n\u1ed1i v\u00e0o quy tr\u00ecnh, t\u1ea1o ra m\u1ed9t lu\u1ed3ng quy tr\u00ecnh ho\u00e0n ch\u1ec9nh tr\u00ean c\u00f9ng m\u1ed9t m\u1eb7t ph\u1eb3ng.<\/p>\n\n\n\n

\u2013 T\u00e0i li\u1ec7u: <\/strong>C\u00e1c t\u00e0i li\u1ec7u trong quy tr\u00ecnh \u0111\u00f3ng vai tr\u00f2 nh\u01b0 ngu\u1ed3n tham chi\u1ebfu, h\u01b0\u1edbng d\u1eabn v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean v\u1ec1 c\u00e1ch th\u1ef1c hi\u1ec7n t\u1eebng c\u00f4ng vi\u1ec7c, nhi\u1ec7m v\u1ee5 trong quy tr\u00ecnh. M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 t\u00e0i li\u1ec7u trong quy tr\u00ecnh l\u00e0 s\u1ed5 tay b\u00e1n h\u00e0ng, b\u1ea3ng gi\u00e1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, bi\u1ec3u m\u1eabu h\u1ee3p \u0111\u1ed3ng, v.v\u2026<\/p>\n\n\n\n

\u2013 KPI \u0111\u00e1nh gi\u00e1 quy tr\u00ecnh: <\/strong>C\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp \u0111\u1ec3 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t c\u1ee7a quy tr\u00ecnh, c\u0169ng nh\u01b0 h\u1ed7 tr\u1ee3 cho vi\u1ec7c c\u1ea3i ti\u1ebfn sau n\u00e0y. C\u00e1c KPI quy tr\u00ecnh th\u00f4ng d\u1ee5ng bao g\u1ed3m: th\u1eddi gian th\u1ef1c hi\u1ec7n, chi ph\u00ed, t\u1ef7 l\u1ec7 sai s\u00f3t ho\u1eb7c kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c ho\u00e0n th\u00e0nh trong m\u1ed9t th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh.<\/p>\n\n\n\n

\u2013 C\u01a1 ch\u1ebf ki\u1ec3m so\u00e1t: <\/strong>D\u1ef1a tr\u00ean nh\u1eefng c\u01a1 ch\u1ebf n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ecdi nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1ch, \u0111\u1ed3ng th\u1eddi \u0111i\u1ec1u ch\u1ec9nh v\u00e0 c\u1ea3i thi\u1ec7n quy tr\u00ecnh sao cho ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi m\u1ee5c ti\u00eau kinh doanh v\u00e0 th\u00edch \u1ee9ng v\u1edbi nh\u1eefng bi\u1ebfn \u0111\u1ed9ng c\u1ee7a m\u00f4i tr\u01b0\u1eddng kinh doanh.<\/p>\n\n\n\n

B\u1eb1ng c\u00e1ch t\u00edch h\u1ee3p \u0111\u1ea7y \u0111\u1ee7 c\u00e1c th\u00e0nh ph\u1ea7n n\u00eau tr\u00ean, doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 thi\u1ebft l\u1eadp nh\u1eefng quy tr\u00ecnh b\u00e0i b\u1ea3n, c\u00f3 khoa h\u1ecdc m\u00e0 l\u00e0 b\u1ed9 \u201ckhung\u201d v\u1eefng ch\u1eafc cho s\u1ef1 ph\u00e1t tri\u1ec3n trong t\u01b0\u01a1ng lai.<\/p>\n\n\n\n

\u0110\u1ecdc th\u00eam:<\/strong> Quy tr\u00ecnh l\u00e0m vi\u1ec7c l\u00e0 g\u00ec? C\u00e1ch x\u00e2y d\u1ef1ng quy tr\u00ecnh hi\u1ec7u qu\u1ea3<\/a><\/p>\n\n\n\n

5. C\u00e1c b\u01b0\u1edbc x\u00e2y d\u1ef1ng v\u00e0 qu\u1ea3n l\u00fd m\u1ed9t process kinh doanh<\/h2>\n\n\n\n

Sau khi \u0111\u00e3 t\u00ecm hi\u1ec3u kh\u00e1i ni\u1ec7m \u201cProcess l\u00e0 g\u00ec\u201d, c\u00f9ng v\u1edbi vai tr\u00f2 v\u00e0 c\u00e1c th\u00e0nh ph\u1ea7n c\u1ea7n c\u00f3 c\u1ee7a m\u1ed9t quy tr\u00ecnh, b\u00e2y gi\u1edd ch\u00fang ta h\u00e3y kh\u00e1m ph\u00e1 c\u00e1ch th\u1ee9c x\u00e2y d\u1ef1ng v\u00e0 qu\u1ea3n l\u00fd m\u1ed9t quy tr\u00ecnh c\u00f3 kh\u1ea3 n\u0103ng t\u1ea1o ra gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1 cho ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/p>\n\n\n\n

M\u1eb7c d\u00f9 kh\u00f4ng c\u00f3 2 quy tr\u00ecnh kinh doanh n\u00e0o gi\u1ed1ng h\u1ec7t nhau, nh\u01b0ng t\u1ea5t c\u1ea3 \u0111\u1ec1u t\u1ed3n t\u1ea1i trong tr\u1ea1ng th\u00e1i s\u1eb5n s\u00e0ng cho s\u1ef1 thay \u0111\u1ed5i. \u0110\u00f4i khi, c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u00e0 c\u00e1c ph\u00f2ng ban c\u1ea7n th\u1ef1c hi\u1ec7n c\u00e1c \u0111i\u1ec1u ch\u1ec9nh t\u1ee9c th\u00ec; ho\u1eb7c, ph\u1ea3i thi\u1ebft k\u1ebf l\u1ea1i to\u00e0n b\u1ed9 quy tr\u00ecnh. Qu\u1ea3n l\u00fd quy tr\u00ecnh kinh doanh (Business Process Management \u2013 BPM) ch\u00ednh l\u00e0 ph\u01b0\u01a1ng ph\u00e1p gi\u00fap doanh nghi\u1ec7p \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi thay \u0111\u1ed5i v\u00e0 c\u1ea3i ti\u1ebfn trong quy tr\u00ecnh kinh doanh \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1ch.<\/p>\n\n\n\n

Th\u00f4ng qua c\u00e1c s\u00e1ng ki\u1ebfn BPM ph\u00f9 h\u1ee3p, doanh nghi\u1ec7p c\u00f3 th\u1ec3 tri\u1ec3n khai c\u00e1c quy tr\u00ecnh linh ho\u1ea1t v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n. \u0110\u1ed3ng th\u1eddi, doanh nghi\u1ec7p c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n v\u00e0 nh\u1eadn di\u1ec7n nh\u1eefng c\u01a1 h\u1ed9i s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh ti\u00ean ti\u1ebfn, t\u1eeb \u0111\u00f3 ti\u1ebft ki\u1ec7m s\u1ee9c ng\u01b0\u1eddi v\u00e0 n\u00e2ng cao hi\u1ec7u su\u1ea5t t\u1ed5ng th\u1ec3.<\/p>\n\n\n

\n
\"C\u00e1c<\/figure><\/div>\n\n\n

C\u00e1c s\u00e1ng ki\u1ebfn BPM th\u00fac \u0111\u1ea9y s\u1ef1 thay \u0111\u1ed5i th\u01b0\u1eddng bao g\u1ed3m 6 giai \u0111o\u1ea1n ch\u00ednh: l\u1eadp k\u1ebf ho\u1ea1ch, thi\u1ebft k\u1ebf, m\u00f4 h\u00ecnh h\u00f3a, tri\u1ec3n khai, gi\u00e1m s\u00e1t v\u00e0 t\u1ed1i \u01b0u h\u00f3a. Nh\u1eefng giai \u0111o\u1ea1n n\u00e0y t\u1ea1o n\u00ean v\u00f2ng \u0111\u1eddi BPM \u2013 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn c\u00f3 c\u1ea5u tr\u00fac, theo chu k\u1ef3, d\u1ef1a tr\u00ean c\u00e1c th\u00f4ng l\u1ec7 t\u1ed1t nh\u1ea5t. V\u00f2ng \u0111\u1eddi n\u00e0y cung c\u1ea5p m\u1ed9t khu\u00f4n kh\u1ed5 h\u1eefu \u00edch \u0111\u1ec3 hi\u1ec7n \u0111\u1ea1i h\u00f3a c\u00e1c quy tr\u00ecnh v\u1eadn h\u00e0nh, qu\u1ea3n l\u00fd v\u00e0 h\u1ed7 tr\u1ee3 trong doanh nghi\u1ec7p. Sau \u0111\u00e2y l\u00e0 c\u00e1c b\u01b0\u1edbc c\u1ee5 th\u1ec3 \u0111\u1ec3 qu\u1ea3n l\u00fd quy tr\u00ecnh kinh doanh:<\/p>\n\n\n\n

B\u01b0\u1edbc 1: L\u00ean k\u1ebf ho\u1ea1ch cho quy tr\u00ecnh kinh doanh<\/h3>\n\n\n\n

Tr\u01b0\u1edbc ti\u00ean, ban l\u00e3nh \u0111\u1ea1o c\u1ea7n x\u00e2y d\u1ef1ng m\u1ed9t k\u1ebf ho\u1ea1ch qu\u1ea3n l\u00fd quy tr\u00ecnh kinh doanh v\u1edbi nh\u1eefng m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng, c\u1ee5 th\u1ec3. Doanh nghi\u1ec7p n\u00ean t\u1eadp trung v\u00e0o nh\u1eefng quy tr\u00ecnh c\u00f3 t\u00e1c \u0111\u1ed9ng cao, r\u1ee7i ro th\u1ea5p v\u00e0 mang l\u1ea1i k\u1ebft qu\u1ea3 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c, \u0111\u1ed3ng th\u1eddi \u0111\u1ea3m b\u1ea3o ch\u00fang ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c ch\u1ec9 s\u1ed1 KPI kinh doanh.<\/p>\n\n\n\n

C\u1ea7n xem x\u00e9t c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh m\u00e0 ti\u1ebfn \u0111\u1ed9 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau b\u1ecb ch\u1eadm l\u1ea1i ho\u1eb7c \u0111\u00ecnh tr\u1ec7. Sau \u0111\u00f3, x\u00e1c \u0111\u1ecbnh nh\u1eefng v\u1ea5n \u0111\u1ec1 ti\u1ec1m t\u00e0ng c\u1ea7n thay \u0111\u1ed5i v\u00e0 c\u00e1ch th\u1ee9c th\u1ef1c hi\u1ec7n. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, h\u00e3y ph\u00e2n lo\u1ea1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh th\u00e0nh ba lo\u1ea1i BPM ch\u00ednh sau \u0111\u00e2y:<\/p>\n\n\n\n

\u2013 BPM l\u1ea5y con ng\u01b0\u1eddi l\u00e0m trung t\u00e2m (Human-centric BPM):<\/strong><\/p>\n\n\n\n

Quy tr\u00ecnh n\u00e0y ch\u1ee7 y\u1ebfu xoay quanh con ng\u01b0\u1eddi, v\u1edbi r\u1ea5t \u00edt ho\u1eb7c kh\u00f4ng c\u00f3 y\u1ebfu t\u1ed1 t\u1ef1 \u0111\u1ed9ng h\u00f3a. C\u00e1c quy\u1ebft \u0111\u1ecbnh, ph\u00ea duy\u1ec7t v\u00e0 nhi\u1ec7m v\u1ee5 trong quy tr\u00ecnh th\u01b0\u1eddng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi nh\u00e2n vi\u00ean, kh\u00e1ch h\u00e0ng ho\u1eb7c c\u00e1c c\u00e1 nh\u00e2n kh\u00e1c. M\u1ed9t v\u00ed d\u1ee5 v\u1ec1 BPM l\u1ea5y con ng\u01b0\u1eddi l\u00e0m trung t\u00e2m l\u00e0 quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng, trong \u0111\u00f3 nh\u00e2n vi\u00ean HR ph\u1ed1i h\u1ee3p v\u1edbi ban l\u00e3nh \u0111\u1ea1o \u0111\u1ec3 \u0111\u0103ng tin tuy\u1ec3n d\u1ee5ng, s\u00e0ng l\u1ecdc \u1ee9ng vi\u00ean v\u00e0 ph\u1ecfng v\u1ea5n. M\u1ed9t v\u00ed d\u1ee5 kh\u00e1c l\u00e0 quy tr\u00ecnh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i do b\u1ed9 ph\u1eadn D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ph\u1ee5 tr\u00e1ch.<\/p>\n\n\n\n

\u0110\u1ed1i v\u1edbi lo\u1ea1i BPM n\u00e0y, c\u00e1c ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 v\u1edbi giao di\u1ec7n th\u00e2n thi\u1ec7n, d\u1ec5 s\u1eed d\u1ee5ng, c\u00f3 t\u00ednh n\u0103ng th\u00f4ng b\u00e1o l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c.<\/p>\n\n\n\n

\u2013 BPM l\u1ea5y t\u00e0i li\u1ec7u l\u00e0m trung t\u00e2m (Document-centric BPM):<\/strong><\/p>\n\n\n\n

C\u00e1c quy tr\u00ecnh li\u00ean quan \u0111\u1ebfn t\u00e0i li\u1ec7u gi\u1ea5y\/\u0111i\u1ec7n t\u1eed c\u1ea7n \u0111\u01b0\u1ee3c x\u1eed l\u00fd c\u1ea9n th\u1eadn \u0111\u1ec3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u n\u1ed9i b\u1ed9, ng\u00e0nh v\u00e0 quy \u0111\u1ecbnh ph\u00e1p l\u00fd. V\u00ed d\u1ee5: Quy tr\u00ecnh xem x\u00e9t v\u00e0 k\u00fd h\u1ee3p \u0111\u1ed3ng trong ph\u00f2ng ph\u00e1p l\u00fd, t\u00e0i ch\u00ednh. M\u1ed9t v\u00ed d\u1ee5 kh\u00e1c l\u00e0 vi\u1ec7c l\u01b0u tr\u1eef h\u1ed3 s\u01a1 s\u1ee9c kh\u1ecfe \u0111i\u1ec7n t\u1eed trong ng\u00e0nh y t\u1ebf.<\/p>\n\n\n\n

Kh\u00e1c v\u1edbi BPM \u0111\u1eb7t con ng\u01b0\u1eddi \u1edf v\u1ecb tr\u00ed trung t\u00e2m, lo\u1ea1i BPM n\u00e0y th\u01b0\u1eddng \u01b0u ti\u00ean s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng hi\u1ec7u su\u1ea5t v\u00e0 \u0111\u1ed9 ch\u00ednh x\u00e1c, \u0111\u1ed3ng th\u1eddi \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 nghi\u00eam ng\u1eb7t c\u00e1c quy \u0111\u1ecbnh c\u00f3 li\u00ean quan.<\/p>\n\n\n\n

\u2013 BPM t\u1eadp trung v\u00e0o t\u00edch h\u1ee3p (Integration-centric BPM):<\/strong><\/p>\n\n\n\n

BPM n\u00e0y nh\u1ea5n m\u1ea1nh vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 \u0111i\u1ec1u ph\u1ed1i c\u00e1c quy tr\u00ecnh li\u00ean quan \u0111\u1ebfn nhi\u1ec1u h\u1ec7 th\u1ed1ng ho\u1eb7c c\u00f4ng ngh\u1ec7 kh\u00e1c nhau nh\u01b0 ERP, CRM hay HRM. M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a BPM t\u00edch h\u1ee3p l\u00e0 t\u1ea1o s\u1ef1 li\u1ec1n m\u1ea1ch trong vi\u1ec7c trao \u0111\u1ed5i th\u00f4ng tin v\u00e0 d\u1eef li\u1ec7u gi\u1eefa c\u00e1c ph\u1ea7n m\u1ec1m, \u1ee9ng d\u1ee5ng ho\u1eb7c n\u1ec1n t\u1ea3ng m\u00e0 doanh nghi\u1ec7p s\u1eed d\u1ee5ng th\u00f4ng qua c\u00e1c tr\u00ecnh k\u1ebft n\u1ed1i ho\u1eb7c API.<\/p>\n\n\n\n

M\u1ed9t v\u00ed d\u1ee5 v\u1ec1 BPM t\u1eadp trung v\u00e0o t\u00edch h\u1ee3p l\u00e0 trong th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed,  n\u01a1i ng\u01b0\u1eddi b\u00e1n k\u1ebft n\u1ed1i website b\u00e1n h\u00e0ng tr\u1ef1c tuy\u1ebfn v\u1edbi h\u1ec7 th\u1ed1ng thanh to\u00e1n, qu\u1ea3n l\u00fd kho h\u00e0ng v\u00e0 v\u1eadn chuy\u1ec3n. S\u1ef1 ph\u1ed1i h\u1ee3p n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c x\u1eed l\u00fd nhanh ch\u00f3ng, ch\u00ednh x\u00e1c v\u00e0 li\u1ec1n m\u1ea1ch t\u1eeb l\u00fac \u0111\u1eb7t h\u00e0ng \u0111\u1ebfn khi giao h\u00e0ng.<\/p>\n\n\n\n

B\u01b0\u1edbc 2: Thi\u1ebft k\u1ebf quy tr\u00ecnh l\u00fd t\u01b0\u1edfng<\/strong><\/h3>\n\n\n\n

Sau khi \u0111\u00e3 x\u00e1c \u0111\u1ecbnh r\u00f5 c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a k\u1ebf ho\u1ea1ch, doanh nghi\u1ec7p c\u1ea7n ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch v\u00e0 thi\u1ebft k\u1ebf quy tr\u00ecnh c\u1ea3i ti\u1ebfn. Qu\u00e1 tr\u00ecnh n\u00e0y bao g\u1ed3m vi\u1ec7c nh\u1eadn di\u1ec7n c\u00e1c s\u1ef1 ki\u1ec7n ch\u00ednh trong quy tr\u00ecnh, ph\u00e2n chia nhi\u1ec7m v\u1ee5 (bao g\u1ed3m c\u1ea3 nhi\u1ec7m v\u1ee5 th\u1ee7 c\u00f4ng v\u00e0 t\u1ef1 \u0111\u1ed9ng), x\u00e1c \u0111\u1ecbnh ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m, th\u1eddi gian th\u1ef1c hi\u1ec7n v\u00e0 c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3.<\/p>\n\n\n\n

\u0110\u1ed3ng th\u1eddi, doanh nghi\u1ec7p n\u00ean x\u00e2y d\u1ef1ng m\u00f4 h\u00ecnh tr\u1ea1ng th\u00e1i “l\u00fd t\u01b0\u1edfng” c\u1ee7a quy tr\u00ecnh trong t\u01b0\u01a1ng lai, ph\u1ea3n \u00e1nh s\u1ef1 t\u1ed1i \u01b0u h\u00f3a c\u1ea3 v\u1ec1 hi\u1ec7u su\u1ea5t l\u1eabn ch\u1ea5t l\u01b0\u1ee3ng. K\u00e8m theo \u0111\u00f3, c\u1ea7n \u0111\u01b0a ra c\u00e1c ti\u00eau ch\u00ed c\u1ee5 th\u1ec3 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 v\u00e0 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 th\u00e0nh c\u00f4ng c\u1ee7a quy tr\u00ecnh m\u1edbi.<\/p>\n\n\n\n

B\u01b0\u1edbc 3: M\u00f4 h\u00ecnh h\u00f3a v\u00e0 ki\u1ec3m tra lu\u1ed3ng quy tr\u00ecnh<\/h3>\n\n\n\n

\u1ede b\u01b0\u1edbc n\u00e0y, doanh nghi\u1ec7p s\u1ebd bi\u1ec3u di\u1ec5n, tr\u1ef1c quan h\u00f3a quy tr\u00ecnh \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf th\u00e0nh l\u01b0u \u0111\u1ed3 c\u1ee5 th\u1ec3, bao g\u1ed3m c\u00e1c m\u00f4 t\u1ea3 chi ti\u1ebft v\u1ec1 m\u1ed1c th\u1eddi gian, nhi\u1ec7m v\u1ee5, ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch v\u00e0 b\u1ea5t k\u1ef3 lu\u1ed3ng d\u1eef li\u1ec7u n\u00e0o trong quy tr\u00ecnh. C\u00e1c n\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh s\u1ebd r\u1ea5t h\u1eefu \u00edch trong giai \u0111o\u1ea1n n\u00e0y, ch\u00fang s\u1ebd gi\u00fap doanh nghi\u1ec7p ph\u00e1t hi\u1ec7n ra nh\u1eefng \u0111i\u1ec3m b\u1ea5t h\u1ee3p l\u00fd ho\u1eb7c d\u01b0 th\u1eeba, v\u00e0 t\u1eeb \u0111\u00f3 t\u1ea1o n\u00ean quy tr\u00ecnh tinh g\u1ecdn h\u01a1n.<\/p>\n\n\n\n

B\u01b0\u1edbc 4: Tri\u1ec3n khai quy tr\u00ecnh<\/h3>\n\n\n\n

\u0110\u00e2y l\u00e0 th\u1eddi \u0111i\u1ec3m doanh nghi\u1ec7p \u0111\u01b0a quy tr\u00ecnh t\u1eeb l\u00fd thuy\u1ebft v\u00e0o th\u1ef1c ti\u1ec5n. Nh\u01b0ng \u0111\u1eebng v\u1ed9i tri\u1ec3n khai quy tr\u00ecnh cho to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c, thay v\u00e0o \u0111\u00f3, h\u00e3y th\u1eed nghi\u1ec7m trong m\u1ed9t nh\u00f3m nh\u1ecf. Thu th\u1eadp ph\u1ea3n h\u1ed3i v\u00e0 \u0111\u00f3ng g\u00f3p t\u1eeb nh\u00f3m nh\u1ecf n\u00e0y \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c c\u1ea3i thi\u1ec7n v\u00e0 \u0111i\u1ec1u ch\u1ec9nh c\u1ea7n thi\u1ebft tr\u01b0\u1edbc khi \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i.<\/p>\n\n\n\n

Song song \u0111\u00f3, doanh nghi\u1ec7p c\u1ea7n th\u00f4ng b\u00e1o v\u00e0 c\u1eadp nh\u1eadt \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 nh\u1eefng thay \u0111\u1ed5i trong quy tr\u00ecnh kinh doanh \u0111\u1ebfn to\u00e0n th\u1ec3 nh\u00e2n vi\u00ean, kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed1i t\u00e1c li\u00ean quan. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u r\u00f5 v\u00e0 th\u00edch nghi t\u1ed1t h\u01a1n v\u1edbi quy tr\u00ecnh m\u1edbi.<\/p>\n\n\n\n

B\u01b0\u1edbc 5: Gi\u00e1m s\u00e1t v\u00e0 \u0111o l\u01b0\u1eddng ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t<\/h3>\n\n\n\n

Sau khi \u0111\u00e3 tri\u1ec3n khai c\u00e1c quy tr\u00ecnh m\u1edbi, doanh nghi\u1ec7p c\u1ea7n gi\u00e1m s\u00e1t, \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u1ea3i ti\u1ebfn, v\u00e0 x\u00e1c \u0111\u1ecbnh nh\u1eefng n\u00fat th\u1eaft c\u1ed5 chai ho\u1eb7c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n m\u1edbi.<\/p>\n\n\n\n

C\u00e1c c\u00e2u h\u1ecfi c\u1ea7n \u0111\u1eb7t ra bao g\u1ed3m: Quy tr\u00ecnh m\u1edbi c\u00f3 th\u1ef1c s\u1ef1 kh\u1eafc ph\u1ee5c \u0111\u01b0\u1ee3c nh\u1eefng b\u1ea5t c\u1eadp tr\u01b0\u1edbc \u0111\u00e2y? Nh\u00e2n vi\u00ean v\u00e0 c\u00e1c b\u00ean li\u00ean quan c\u00f3 \u00e1p d\u1ee5ng quy tr\u00ecnh m\u1edbi m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n kh\u00f4ng? \u0110\u00f4i khi, m\u1ed9t quy tr\u00ecnh c\u00f3 v\u1ebb l\u00fd t\u01b0\u1edfng tr\u00ean l\u00fd thuy\u1ebft ho\u1eb7c ho\u1ea1t \u0111\u1ed9ng t\u1ed1t trong giai \u0111o\u1ea1n th\u1eed nghi\u1ec7m nh\u01b0ng l\u1ea1i kh\u00f4ng hi\u1ec7u qu\u1ea3 khi \u00e1p d\u1ee5ng tr\u00ean di\u1ec7n r\u1ed9ng. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, doanh nghi\u1ec7p c\u1ea7n c\u00e2n nh\u1eafc vi\u1ec7c r\u00fat l\u1ea1i ho\u1eb7c \u0111i\u1ec1u ch\u1ec9nh quy tr\u00ecnh, th\u1eadm ch\u00ed thay th\u1ebf b\u1eb1ng m\u1ed9t gi\u1ea3i ph\u00e1p kh\u00e1c ph\u00f9 h\u1ee3p h\u01a1n.<\/p>\n\n\n\n

V\u00ed d\u1ee5: Gi\u1ea3 s\u1eed doanh nghi\u1ec7p tri\u1ec3n khai chatbot t\u1ef1 \u0111\u1ed9ng cho nh\u00f3m D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, h\u00e3y theo d\u00f5i s\u00e1t sao qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng n\u00e0y. Nh\u00e2n vi\u00ean c\u00f3 \u1ee9ng d\u1ee5ng c\u00f4ng c\u1ee5 m\u1edbi kh\u00f4ng? Kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c th\u1ee7 c\u00f4ng \u0111\u00e3 gi\u1ea3m \u0111\u00e1ng k\u1ec3 hay ch\u01b0a? N\u1ebfu c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 kh\u00f4ng, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed5 ch\u1ee9c th\u00eam c\u00e1c bu\u1ed5i \u0111\u00e0o t\u1ea1o ho\u1eb7c cung c\u1ea5p th\u00eam h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 th\u00fac \u0111\u1ea9y m\u1ecdi ng\u01b0\u1eddi t\u1eadn d\u1ee5ng tri\u1ec7t \u0111\u1ec3 c\u00f4ng c\u1ee5 m\u1edbi. <\/p>\n\n\n\n

B\u01b0\u1edbc 6: T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh<\/h3>\n\n\n\n

\u1ede giai \u0111o\u1ea1n cu\u1ed1i c\u00f9ng, doanh nghi\u1ec7p c\u1ea7n t\u1eadp trung th\u1ef1c hi\u1ec7n c\u00e1c \u0111i\u1ec1u ch\u1ec9nh v\u00e0 c\u1ea3i ti\u1ebfn nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c phi\u00ean b\u1ea3n t\u1ed1i \u01b0u nh\u1ea5t c\u1ee7a quy tr\u00ecnh.<\/p>\n\n\n\n

Nh\u1eefng th\u00f4ng tin v\u00e0 d\u1eef li\u1ec7u thu th\u1eadp t\u1eeb b\u01b0\u1edbc gi\u00e1m s\u00e1t v\u00e0 \u0111o l\u01b0\u1eddng (B\u01b0\u1edbc 5) ch\u00ednh l\u00e0 ngu\u1ed3n t\u01b0 li\u1ec7u qu\u00fd gi\u00e1 \u0111\u1ec3 doanh nghi\u1ec7p ti\u1ebfp t\u1ee5c tinh ch\u1ec9nh v\u00e0 \u0111\u1ed5i m\u1edbi. C\u00e1c c\u1ea3i ti\u1ebfn c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c b\u1ed5 sung y\u1ebfu t\u1ed1 t\u1ef1 \u0111\u1ed9ng h\u00f3a, chu\u1ea9n h\u00f3a quy tr\u00ecnh, ho\u1eb7c th\u1eadm ch\u00ed th\u00eam c\u00e1c b\u01b0\u1edbc m\u1edbi \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

V\u00ed d\u1ee5: Trong quy tr\u00ecnh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i, doanh nghi\u1ec7p c\u00f3 th\u1ec3 tri\u1ec3n khai th\u00eam quy t\u1eafc t\u1ef1 \u0111\u1ed9ng g\u1eedi email ph\u1ea3n h\u1ed3i \u0111\u1ebfn kh\u00e1ch h\u00e0ng ngay sau khi ticket khi\u1ebfu n\u1ea1i \u0111\u01b0\u1ee3c \u0111\u00f3ng. Email n\u00e0y c\u00f3 th\u1ec3 ch\u1ee9a kh\u1ea3o s\u00e1t nhanh \u0111\u1ec3 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 cung c\u1ea5p d\u1eef li\u1ec7u gi\u00e1 tr\u1ecb nh\u1eb1m c\u1ea3i thi\u1ec7n quy tr\u00ecnh d\u1ecbch v\u1ee5 trong t\u01b0\u01a1ng lai.<\/p>\n\n\n\n

L\u01b0u \u00fd r\u1eb1ng, t\u1ed1i \u01b0u h\u00f3a kh\u00f4ng ph\u1ea3i l\u00e0 c\u00f4ng vi\u1ec7c \u201cl\u00e0m m\u1ed9t r\u1ed3i th\u00f4i\u201d. C\u00e1c \u0111i\u1ec1u ki\u1ec7n kinh doanh lu\u00f4n thay \u0111\u1ed5i\u2014t\u1eeb chi\u1ebfn l\u01b0\u1ee3c kinh doanh, bi\u1ebfn \u0111\u1ed9ng th\u1ecb tr\u01b0\u1eddng, nhu c\u1ea7u kh\u00e1ch h\u00e0ng, cho \u0111\u1ebfn c\u00e1c quy \u0111\u1ecbnh ph\u00e1p l\u00fd. Ch\u00ednh v\u00ec v\u1eady, doanh nghi\u1ec7p c\u1ea7n li\u00ean t\u1ee5c theo d\u00f5i v\u00e0 s\u1eb5n s\u00e0ng \u0111i\u1ec1u ch\u1ec9nh quy tr\u00ecnh \u0111\u1ec3 duy tr\u00ec s\u1ef1 ph\u00f9 h\u1ee3p v\u00e0 v\u1ecb th\u1ebf c\u1ea1nh tranh l\u00e2u d\u00e0i.<\/p>\n\n\n\n

\u0110\u1ecdc th\u00eam: <\/strong>Top 6 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd quy tr\u00ecnh c\u00f4ng vi\u1ec7c cho doanh nghi\u1ec7p<\/a><\/p>\n\n\n\n

6. Thi\u1ebft l\u1eadp v\u00e0 qu\u1ea3n l\u00fd quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng v\u1edbi Base Process<\/h2>\n\n\n\n

Base Process<\/a> l\u00e0 \u1ee9ng d\u1ee5ng c\u00f3 kh\u1ea3 n\u0103ng k\u1ebft n\u1ed1i to\u00e0n di\u1ec7n t\u1ea5t c\u1ea3 c\u00e1c \u1ee9ng d\u1ee5ng tr\u00ean Base Platform, gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng thi\u1ebft k\u1ebf c\u00e1c quy tr\u00ecnh t\u1eeb nhi\u1ec1u ph\u1ea7n m\u1ec1m, v\u00e0 tr\u1ef1c quan h\u00f3a d\u01b0\u1edbi d\u1ea1ng l\u01b0u \u0111\u1ed3 ch\u1ec9 v\u1edbi thao t\u00e1c k\u00e9o v\u00e0 th\u1ea3. \u1ee8ng d\u1ee5ng n\u00e0y kh\u00f4ng ch\u1ec9 th\u00fac \u0111\u1ea9y t\u1ef1 \u0111\u1ed9ng h\u00f3a m\u00e0 c\u00f2n t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd s\u00e1ng t\u1ea1o ra gi\u1ea3i ph\u00e1p ri\u00eang, t\u1ed1i \u01b0u h\u00f3a nghi\u1ec7p v\u1ee5 kinh doanh. C\u1ee5 th\u1ec3, Base Process \u0111em l\u1ea1i cho doanh nghi\u1ec7p nh\u1eefng gi\u00e1 tr\u1ecb n\u1ed5i b\u1eadt nh\u01b0 sau:<\/p>\n\n\n\n

\u2013 K\u1ebft n\u1ed1i linh ho\u1ea1t c\u00e1c \u1ee9ng d\u1ee5ng trong v\u00e0 ngo\u00e0i Base Platform:<\/strong><\/p>\n\n\n\n

Th\u00f4ng th\u01b0\u1eddng, vi\u1ec7c li\u00ean k\u1ebft v\u00e0 trao \u0111\u1ed5i d\u1eef li\u1ec7u gi\u1eefa c\u00e1c ph\u1ea7n m\u1ec1m t\u1eeb nhi\u1ec1u nh\u00e0 cung c\u1ea5p kh\u00e1c nhau mang n\u1eb7ng t\u00ednh k\u1ef9 thu\u1eadt v\u00e0 do \u0111\u1ed9i ng\u0169 IT ph\u1ee5 tr\u00e1ch. Tuy nhi\u00ean, v\u1edbi Base Process, l\u00e3nh \u0111\u1ea1o v\u00e0 nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3:<\/p>\n\n\n\n