{"id":23372,"date":"2025-10-24T13:50:04","date_gmt":"2025-10-24T06:50:04","guid":{"rendered":"https:\/\/base.vn\/blog\/?p=23372"},"modified":"2025-11-17T14:38:01","modified_gmt":"2025-11-17T07:38:01","slug":"manager-la-gi","status":"publish","type":"post","link":"https:\/\/base.vn\/blog\/manager-la-gi\/","title":{"rendered":"Manager l\u00e0 g\u00ec? Vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd trong doanh nghi\u1ec7p"},"content":{"rendered":"\n

Trong m\u1ecdi t\u1ed5 ch\u1ee9c, d\u00f9 quy m\u00f4 l\u1edbn hay nh\u1ecf, ng\u01b0\u1eddi qu\u1ea3n l\u00fd (Manager)<\/strong> lu\u00f4n l\u00e0 m\u1eaft x\u00edch quan tr\u1ecdng \u0111\u1ea3m b\u1ea3o gu\u1ed3ng m\u00e1y v\u1eadn h\u00e0nh tr\u01a1n tru. H\u1ecd kh\u00f4ng ch\u1ec9 ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111i\u1ec1u ph\u1ed1i c\u00f4ng vi\u1ec7c, gi\u00e1m s\u00e1t ti\u1ebfn \u0111\u1ed9 m\u00e0 c\u00f2n \u0111\u00f3ng vai tr\u00f2 c\u1ea7u n\u1ed1i gi\u1eefa chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a ban l\u00e3nh \u0111\u1ea1o v\u00e0 h\u00e0nh \u0111\u1ed9ng c\u1ee7a \u0111\u1ed9i ng\u0169. B\u00e0i vi\u1ebft n\u00e0y Base.vn<\/a> s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 Manager l\u00e0 g\u00ec<\/strong>, c\u00f9ng kh\u00e1m ph\u00e1 vai tr\u00f2, tr\u00e1ch nhi\u1ec7m v\u00e0 nh\u1eefng n\u0103ng l\u1ef1c c\u1ed1t l\u00f5i<\/strong> gi\u00fap m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd t\u1ea1o n\u00ean gi\u00e1 tr\u1ecb th\u1ef1c cho doanh nghi\u1ec7p.<\/p>\n\n\n\n

1. T\u1ed5ng quan Manager<\/h2>\n\n\n\n

1.1 Manager l\u00e0 g\u00ec?<\/h3>\n\n\n\n

Manager<\/strong>, khi d\u1ecbch sang ti\u1ebfng Vi\u1ec7t, th\u01b0\u1eddng \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 “ng\u01b0\u1eddi qu\u1ea3n l\u00fd<\/strong>” ho\u1eb7c “nh\u00e0 qu\u1ea3n tr\u1ecb<\/strong>“. \u0110\u00e2y l\u00e0 thu\u1eadt ng\u1eef ch\u1ec9 nh\u1eefng ng\u01b0\u1eddi \u0111\u1ea3m nhi\u1ec7m vai tr\u00f2 \u0111i\u1ec1u ph\u1ed1i, ch\u1ec9 \u0111\u1ea1o v\u00e0 ki\u1ec3m so\u00e1t m\u1ed9t b\u1ed9 ph\u1eadn, m\u1ed9t ph\u00f2ng ban ho\u1eb7c to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c. B\u1ea3n ch\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a Manager li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c ngu\u1ed3n l\u1ef1c, bao g\u1ed3m con ng\u01b0\u1eddi, t\u00e0i ch\u00ednh, c\u00f4ng ngh\u1ec7 v\u00e0 th\u1eddi gian, \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra.<\/p>\n\n\n\n

Kh\u00e1i ni\u1ec7m Manager c\u00f3 ngu\u1ed3n g\u1ed1c t\u1eeb ti\u1ebfng Latin “manus” (b\u00e0n tay) v\u00e0 “agere” (h\u00e0nh \u0111\u1ed9ng), ng\u1ee5 \u00fd v\u1ec1 kh\u1ea3 n\u0103ng \u0111i\u1ec1u khi\u1ec3n, x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng. Theo th\u1eddi gian, vai tr\u00f2 n\u00e0y \u0111\u00e3 ph\u00e1t tri\u1ec3n t\u1eeb ng\u01b0\u1eddi gi\u00e1m s\u00e1t \u0111\u01a1n thu\u1ea7n trong th\u1eddi k\u1ef3 c\u00e1ch m\u1ea1ng c\u00f4ng nghi\u1ec7p sang m\u1ed9t v\u1ecb tr\u00ed \u0111a n\u0103ng, \u0111\u00f2i h\u1ecfi kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o, t\u1ea7m nh\u00ecn chi\u1ebfn l\u01b0\u1ee3c v\u00e0 k\u1ef9 n\u0103ng qu\u1ea3n tr\u1ecb to\u00e0n di\u1ec7n trong m\u00f4i tr\u01b0\u1eddng kinh doanh hi\u1ec7n \u0111\u1ea1i.<\/p>\n\n\n\n

\u1ede m\u00f4i tr\u01b0\u1eddng doanh nghi\u1ec7p Vi\u1ec7t Nam, Manager th\u01b0\u1eddng \u0111\u01b0\u1ee3c coi l\u00e0 c\u1ea5p qu\u1ea3n l\u00fd trung gian, \u0111\u1ee9ng gi\u1eefa ban l\u00e3nh \u0111\u1ea1o c\u1ea5p cao v\u00e0 \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean. H\u1ecd v\u1eeba th\u1ef1c thi c\u00e1c ch\u1ec9 \u0111\u1ea1o t\u1eeb c\u1ea5p tr\u00ean, v\u1eeba \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p c\u1ea3i ti\u1ebfn d\u1ef1a tr\u00ean th\u1ef1c ti\u1ec5n v\u1eadn h\u00e0nh, \u0111\u1ed3ng th\u1eddi qu\u1ea3n l\u00fd v\u00e0 ph\u00e1t tri\u1ec3n \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean d\u01b0\u1edbi quy\u1ec1n.<\/p>\n\n\n

\n
\"Manager
Manager l\u00e0 g\u00ec?<\/em><\/figcaption><\/figure><\/div>\n\n\n

1.2 Ph\u00e2n bi\u1ec7t manager v\u1edbi leader, supervisor v\u00e0 c\u00e1c ch\u1ee9c danh qu\u1ea3n l\u00fd kh\u00e1c<\/h3>\n\n\n\n

C\u00e1c thu\u1eadt ng\u1eef Manager, Leader<\/a>, Supervisor th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111an xen v\u00e0 \u0111\u00f4i khi g\u00e2y nh\u1ea7m l\u1eabn. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1ch ph\u00e2n bi\u1ec7t:<\/p>\n\n\n\n

– Manager v\u00e0 Leader:<\/strong> M\u1eb7c d\u00f9 c\u00f3 s\u1ef1 giao thoa, nh\u01b0ng hai kh\u00e1i ni\u1ec7m n\u00e0y c\u00f3 s\u1ef1 kh\u00e1c bi\u1ec7t nh\u1ea5t \u0111\u1ecbnh. Manager thi\u00ean v\u1ec1 qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh, duy tr\u00ec tr\u1eadt t\u1ef1, ki\u1ec3m so\u00e1t quy tr\u00ecnh v\u00e0 gi\u00e1m s\u00e1t hi\u1ec7u su\u1ea5t. H\u1ecd \u0111\u01b0\u1ee3c giao quy\u1ec1n h\u1ea1n ch\u00ednh th\u1ee9c v\u00e0 th\u01b0\u1eddng \u0111i\u1ec1u h\u00e0nh d\u1ef1a tr\u00ean c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c. Ng\u01b0\u1ee3c l\u1ea1i, Leader ch\u00fa tr\u1ecdng t\u1ea1o \u1ea3nh h\u01b0\u1edfng, truy\u1ec1n c\u1ea3m h\u1ee9ng v\u00e0 d\u1eabn d\u1eaft thay \u0111\u1ed5i. M\u1ed9t Leader kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i n\u1eafm gi\u1eef ch\u1ee9c v\u1ee5 qu\u1ea3n l\u00fd ch\u00ednh th\u1ee9c, nh\u01b0ng c\u00f3 kh\u1ea3 n\u0103ng thu h\u00fat ng\u01b0\u1eddi kh\u00e1c \u0111i theo \u0111\u1ecbnh h\u01b0\u1edbng c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n

– Manager v\u00e0 Supervisor:<\/strong> Supervisor (Gi\u00e1m s\u00e1t vi\u00ean) th\u01b0\u1eddng l\u00e0 c\u1ea5p qu\u1ea3n l\u00fd tr\u1ef1c ti\u1ebfp, gi\u00e1m s\u00e1t c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y c\u1ee7a nh\u00e2n vi\u00ean. Ph\u1ea1m vi tr\u00e1ch nhi\u1ec7m c\u1ee7a h\u1ecd h\u1eb9p h\u01a1n so v\u1edbi Manager, ch\u1ee7 y\u1ebfu t\u1eadp trung v\u00e0o vi\u1ec7c \u0111\u1ea3m b\u1ea3o c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang quy tr\u00ecnh v\u00e0 ti\u00eau chu\u1ea9n. Manager, v\u1edbi t\u01b0 c\u00e1ch qu\u1ea3n l\u00fd c\u1ea5p cao h\u01a1n, kh\u00f4ng ch\u1ec9 gi\u00e1m s\u00e1t m\u00e0 c\u00f2n tham gia ho\u1ea1ch \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c, ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 ph\u00e1t tri\u1ec3n con ng\u01b0\u1eddi d\u00e0i h\u1ea1n.<\/p>\n\n\n\n

– Manager v\u00e0 Director\/Executive:<\/strong> Nh\u1eefng ch\u1ee9c danh nh\u01b0 Director (Gi\u00e1m \u0111\u1ed1c)<\/a> hay Executive (\u0110i\u1ec1u h\u00e0nh vi\u00ean) th\u01b0\u1eddng thu\u1ed9c c\u1ea5p qu\u1ea3n l\u00fd cao h\u01a1n Manager. H\u1ecd tham gia nhi\u1ec1u v\u00e0o vi\u1ec7c ho\u1ea1ch \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c, \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn t\u1ed5 ch\u1ee9c. Manager th\u1ef1c thi c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u00f3 v\u00e0 \u0111i\u1ec1u ph\u1ed1i ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y c\u1ee7a ph\u00f2ng ban.<\/p>\n\n\n\n

2. Vai tr\u00f2, nhi\u1ec7m v\u1ee5 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u1ed9t Manager<\/h2>\n\n\n\n

2.1 Vai tr\u00f2 t\u1ed5ng quan trong t\u1ed5 ch\u1ee9c\/doanh nghi\u1ec7p<\/h3>\n\n\n\n

Manager \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t trong b\u1ed9 m\u00e1y v\u1eadn h\u00e0nh c\u1ee7a doanh nghi\u1ec7p, k\u1ebft n\u1ed1i gi\u1eefa t\u1ea7m nh\u00ecn chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a l\u00e3nh \u0111\u1ea1o c\u1ea5p cao v\u00e0 ho\u1ea1t \u0111\u1ed9ng th\u1ef1c t\u1ebf c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean. H\u1ecd l\u00e0 ch\u1ea5t x\u00fac t\u00e1c cho s\u1ef1 thay \u0111\u1ed5i, ng\u01b0\u1eddi ki\u1ebfn t\u1ea1o v\u0103n h\u00f3a, v\u00e0 l\u00e0 tr\u1ee5 c\u1ed9t \u0111\u1ea3m b\u1ea3o s\u1ef1 ph\u00e1t tri\u1ec3n v\u1eefng m\u1ea1nh c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n

V\u1edbi vai tr\u00f2 c\u1ea7u n\u1ed1i, Manager bi\u1ebfn nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c tr\u1eebu t\u01b0\u1ee3ng th\u00e0nh k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3. H\u1ecd gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u r\u00f5 m\u1ee5c ti\u00eau l\u1edbn c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 vai tr\u00f2 c\u1ee7a m\u00ecnh trong b\u1ee9c tranh t\u1ed5ng th\u1ec3, t\u1eeb \u0111\u00f3 t\u1ea1o \u0111\u1ed9ng l\u1ef1c v\u00e0 s\u1ef1 g\u1eafn k\u1ebft trong \u0111\u1ed9i ng\u0169. \u0110\u1ed3ng th\u1eddi, Manager c\u0169ng l\u00e0 k\u00eanh ph\u1ea3n h\u1ed3i quan tr\u1ecdng, truy\u1ec1n t\u1ea3i th\u00f4ng tin t\u1eeb th\u1ef1c t\u1ebf ho\u1ea1t \u0111\u1ed9ng l\u00ean c\u1ea5p qu\u1ea3n l\u00fd cao h\u01a1n, g\u00f3p ph\u1ea7n \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c ph\u00f9 h\u1ee3p v\u1edbi t\u00ecnh h\u00ecnh th\u1ef1c t\u1ebf.<\/p>\n\n\n\n

Trong m\u00f4i tr\u01b0\u1eddng kinh doanh n\u0103ng \u0111\u1ed9ng hi\u1ec7n nay, vai tr\u00f2 c\u1ee7a Manager kh\u00f4ng c\u00f2n gi\u1edbi h\u1ea1n \u1edf vi\u1ec7c ch\u1ec9 \u0111\u1ea1o v\u00e0 ki\u1ec3m so\u00e1t, m\u00e0 c\u00f2n m\u1edf r\u1ed9ng sang h\u01b0\u1edbng d\u1eabn, h\u1ed7 tr\u1ee3 v\u00e0 trao quy\u1ec1n cho nh\u00e2n vi\u00ean. H\u1ecd x\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, khuy\u1ebfn kh\u00edch s\u00e1ng t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n t\u00e0i n\u0103ng, t\u1eeb \u0111\u00f3 gia t\u0103ng hi\u1ec7u su\u1ea5t v\u00e0 s\u1ef1 g\u1eafn b\u00f3 c\u1ee7a nh\u00e2n vi\u00ean v\u1edbi t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n

2.2 C\u00e1c nhi\u1ec7m v\u1ee5 c\u1ed1t l\u00f5i (l\u1eadp k\u1ebf ho\u1ea1ch, t\u1ed5 ch\u1ee9c, ch\u1ec9 \u0111\u1ea1o, ki\u1ec3m so\u00e1t)<\/h3>\n\n\n\n

Vai tr\u00f2 c\u1ee7a Manager th\u01b0\u1eddng \u0111\u01b0\u1ee3c tri\u1ec3n khai th\u00f4ng qua b\u1ed1n nhi\u1ec7m v\u1ee5 qu\u1ea3n tr\u1ecb c\u01a1 b\u1ea3n, h\u00ecnh th\u00e0nh n\u00ean chu tr\u00ecnh qu\u1ea3n l\u00fd to\u00e0n di\u1ec7n nh\u01b0 sau:<\/p>\n\n\n\n

– L\u1eadp k\u1ebf ho\u1ea1ch (Planning): <\/strong>\u0110\u00e2y l\u00e0 b\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u trong chu tr\u00ecnh qu\u1ea3n l\u00fd, khi Manager x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 v\u00e0 ho\u1ea1ch \u0111\u1ecbnh con \u0111\u01b0\u1eddng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u00fang. Qu\u00e1 tr\u00ecnh n\u00e0y bao g\u1ed3m ph\u00e2n t\u00edch t\u00ecnh h\u00ecnh hi\u1ec7n t\u1ea1i, d\u1ef1 b\u00e1o xu h\u01b0\u1edbng t\u01b0\u01a1ng lai, x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1ee5c ti\u00eau SMART<\/a> (C\u1ee5 th\u1ec3, \u0110o l\u01b0\u1eddng \u0111\u01b0\u1ee3c, Kh\u1ea3 thi, Th\u1ef1c t\u1ebf, C\u00f3 th\u1eddi h\u1ea1n) v\u00e0 ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c, k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng. Manager c\u1ea7n c\u00e2n nh\u1eafc c\u00e1c ngu\u1ed3n l\u1ef1c s\u1eb5n c\u00f3, d\u1ef1 \u0111o\u00e1n c\u00e1c r\u1ee7i ro ti\u1ec1m \u1ea9n v\u00e0 x\u00e2y d\u1ef1ng ph\u01b0\u01a1ng \u00e1n d\u1ef1 ph\u00f2ng.<\/p>\n\n\n\n

– T\u1ed5 ch\u1ee9c (Organizing):<\/strong> Sau khi c\u00f3 k\u1ebf ho\u1ea1ch, Manager c\u1ea7n t\u1ed5 ch\u1ee9c ngu\u1ed3n l\u1ef1c, bao g\u1ed3m con ng\u01b0\u1eddi, t\u00e0i ch\u00ednh, c\u00f4ng ngh\u1ec7, \u0111\u1ec3 tri\u1ec3n khai h\u00e0nh \u0111\u1ed9ng. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c thi\u1ebft k\u1ebf c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c, ph\u00e2n c\u00f4ng tr\u00e1ch nhi\u1ec7m, x\u00e1c \u0111\u1ecbnh quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng giao ti\u1ebfp. M\u1ed9t Manager gi\u1ecfi s\u1ebd bi\u1ebft c\u00e1ch ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c h\u1ee3p l\u00fd, s\u1eafp x\u1ebfp c\u00f4ng vi\u1ec7c ph\u00f9 h\u1ee3p v\u1edbi n\u0103ng l\u1ef1c t\u1eebng c\u00e1 nh\u00e2n, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho s\u1ef1 ph\u1ed1i h\u1ee3p nh\u1ecbp nh\u00e0ng gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn.<\/p>\n\n\n\n

– Ch\u1ec9 \u0111\u1ea1o (Directing):<\/strong> Manager h\u01b0\u1edbng d\u1eabn v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng \u0111\u1ed9i ng\u0169 th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5. H\u1ecd truy\u1ec1n \u0111\u1ea1t k\u1ef3 v\u1ecdng, cung c\u1ea5p h\u01b0\u1edbng d\u1eabn, t\u1ea1o \u0111\u1ed9ng l\u1ef1c v\u00e0 khuy\u1ebfn kh\u00edch giao ti\u1ebfp hai chi\u1ec1u. Manager v\u1eeba c\u1ea7n duy tr\u00ec \u0111\u01b0\u1ee3c quy\u1ec1n l\u1ef1c ch\u00ednh th\u1ed1ng, v\u1eeba x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c t\u1ea7m \u1ea3nh h\u01b0\u1edfng d\u1ef1a tr\u00ean n\u0103ng l\u1ef1c v\u00e0 ph\u1ea9m ch\u1ea5t c\u00e1 nh\u00e2n.<\/p>\n\n\n\n

– Ki\u1ec3m so\u00e1t (Controlling):<\/strong> \u0110\u00e2y l\u00e0 qu\u00e1 tr\u00ecnh gi\u00e1m s\u00e1t ti\u1ebfn \u0111\u1ed9, \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t v\u00e0 th\u1ef1c hi\u1ec7n \u0111i\u1ec1u ch\u1ec9nh c\u1ea7n thi\u1ebft. Manager thi\u1ebft l\u1eadp c\u00e1c ti\u00eau chu\u1ea9n, \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3 th\u1ef1c t\u1ebf, ph\u00e2n t\u00edch sai l\u1ec7ch v\u00e0 \u0111\u01b0a ra bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c.<\/p>\n\n\n\n

C\u00e1c ch\u1ee9c n\u0103ng n\u00e0y c\u1ee7a Manager kh\u00f4ng h\u1ec1 t\u00e1ch bi\u1ec7t m\u00e0 lu\u00f4n \u0111an xen l\u1eabn nhau, t\u1ea1o n\u00ean chu tr\u00ecnh qu\u1ea3n l\u00fd li\u00ean t\u1ee5c. Khi m\u1ed9t chu k\u1ef3 ho\u00e0n th\u00e0nh, kinh nghi\u1ec7m v\u00e0 b\u00e0i h\u1ecdc r\u00fat ra s\u1ebd l\u00e0 \u0111\u1ea7u v\u00e0o cho chu k\u1ef3 ti\u1ebfp theo, t\u1ea1o n\u00ean qu\u00e1 tr\u00ecnh c\u1ea3i ti\u1ebfn kh\u00f4ng ng\u1eebng.<\/p>\n\n\n\n

2.3 Qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c<\/h3>\n\n\n\n

Manager c\u00f3 tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd t\u1ed1t c\u00e1c ngu\u1ed3n l\u1ef1c \u0111\u01b0\u1ee3c giao, bao g\u1ed3m con ng\u01b0\u1eddi, t\u00e0i ch\u00ednh, c\u01a1 s\u1edf v\u1eadt ch\u1ea5t v\u00e0 th\u1eddi gian. \u0110\u00e2y l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 kh\u1ea3 n\u0103ng c\u1ea1nh tranh c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd ngu\u1ed3n nh\u00e2n l\u1ef1c:<\/strong> \u0110\u00e2y th\u01b0\u1eddng l\u00e0 nhi\u1ec7m v\u1ee5 ph\u1ee9c t\u1ea1p v\u00e0 \u0111\u00f2i h\u1ecfi nhi\u1ec1u k\u1ef9 n\u0103ng nh\u1ea5t c\u1ee7a Manager. H\u1ecd ph\u1ea3i thu h\u00fat, gi\u1eef ch\u00e2n v\u00e0 ph\u00e1t tri\u1ec3n nh\u00e2n t\u00e0i, x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 g\u1eafn k\u1ebft v\u1edbi n\u0103ng l\u1ef1c \u0111a d\u1ea1ng. Manager c\u1ea7n hi\u1ec3u r\u00f5 \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu v\u00e0 \u0111\u1ed9ng l\u1ef1c c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean \u0111\u1ec3 ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c h\u1ee3p l\u00fd, t\u1ea1o c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n v\u00e0 x\u00e2y d\u1ef1ng l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn r\u00f5 r\u00e0ng. H\u1ecd c\u0169ng c\u00f3 tr\u00e1ch nhi\u1ec7m gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t, duy tr\u00ec morale v\u00e0 x\u00e2y d\u1ef1ng v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c t\u00edch c\u1ef1c.<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh:<\/strong> Manager th\u01b0\u1eddng \u0111\u01b0\u1ee3c giao qu\u1ea3n l\u00fd ng\u00e2n s\u00e1ch c\u1ee7a ph\u00f2ng ban\/b\u1ed9 ph\u1eadn. H\u1ecd c\u1ea7n l\u1eadp k\u1ebf ho\u1ea1ch chi ti\u00eau, theo d\u00f5i v\u00e0 ki\u1ec3m so\u00e1t chi ph\u00ed, \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 \u0111\u1ea7u t\u01b0 v\u00e0 t\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n l\u1ef1c t\u00e0i ch\u00ednh. K\u1ef9 n\u0103ng ph\u00e2n t\u00edch chi ph\u00ed-l\u1ee3i \u00edch, d\u1ef1 b\u00e1o t\u00e0i ch\u00ednh v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh \u0111\u1ea7u t\u01b0 th\u00f4ng minh l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft.<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd th\u00f4ng tin v\u00e0 c\u00f4ng ngh\u1ec7:<\/strong> Manager c\u1ea7n \u0111\u1ea3m b\u1ea3o \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c trang b\u1ecb c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n.<\/p>\n\n\n\n

– \u0110\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c:<\/strong> \u0110\u00e2y l\u00e0 qu\u00e1 tr\u00ecnh \u0111o l\u01b0\u1eddng, \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i thi\u1ec7n k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a c\u00e1 nh\u00e2n v\u00e0 t\u1eadp th\u1ec3. Manager c\u1ea7n thi\u1ebft l\u1eadp KPIs (Key Performance Indicators)<\/a> r\u00f5 r\u00e0ng, g\u1eafn k\u1ebft v\u1edbi m\u1ee5c ti\u00eau t\u1ed5 ch\u1ee9c, \u0111\u1ed3ng th\u1eddi x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng theo d\u00f5i, \u0111\u00e1nh gi\u00e1 th\u01b0\u1eddng xuy\u00ean. M\u1ed9t h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 khoa h\u1ecdc c\u1ea7n c\u00f4ng b\u1eb1ng, minh b\u1ea1ch, t\u1ea1o \u0111\u1ed9ng l\u1ef1c v\u00e0 h\u01b0\u1edbng \u0111\u1ebfn ph\u00e1t tri\u1ec3n. Manager c\u1ea7n k\u1ebft h\u1ee3p gi\u1eefa \u0111\u00e1nh gi\u00e1 \u0111\u1ecbnh l\u01b0\u1ee3ng (d\u1ef1a tr\u00ean s\u1ed1 li\u1ec7u, k\u1ebft qu\u1ea3 c\u1ee5 th\u1ec3) v\u00e0 \u0111\u1ecbnh t\u00ednh (d\u1ef1a tr\u00ean quan s\u00e1t, ph\u1ea3n h\u1ed3i), \u0111\u1ed3ng th\u1eddi cung c\u1ea5p ph\u1ea3n h\u1ed3i x\u00e2y d\u1ef1ng v\u00e0 h\u1ed7 tr\u1ee3 c\u1ea7n thi\u1ebft \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t.<\/p>\n\n\n\n

2.4 Ph\u1ed1i h\u1ee3p v\u1edbi c\u1ea5p tr\u00ean, c\u1ea5p d\u01b0\u1edbi v\u00e0 c\u00e1c ph\u00f2ng ban li\u00ean quan<\/h3>\n\n\n\n

V\u1ecb tr\u00ed Manager \u0111\u1ee9ng \u1edf giao \u0111i\u1ec3m c\u1ee7a nhi\u1ec1u m\u1ed1i quan h\u1ec7 trong t\u1ed5 ch\u1ee9c, \u0111\u00f2i h\u1ecfi kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 \u0111a chi\u1ec1u:<\/p>\n\n\n\n

– V\u1edbi c\u1ea5p tr\u00ean: Manager c\u1ea7n duy tr\u00ec giao ti\u1ebfp xuy\u00ean su\u1ed1t v\u1edbi l\u00e3nh \u0111\u1ea1o c\u1ea5p cao. H\u1ecd c\u1ea7n b\u00e1o c\u00e1o k\u1ecbp th\u1eddi, trung th\u1ef1c v\u1ec1 t\u00ecnh h\u00ecnh, \u0111\u1ed3ng th\u1eddi m\u1ea1nh d\u1ea1n \u0111\u1ec1 xu\u1ea5t \u00fd t\u01b0\u1edfng, g\u00f3p ph\u1ea7n v\u00e0o ti\u1ebfn tr\u00ecnh ho\u1ea1ch \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n\n\n\n

– V\u1edbi c\u1ea5p d\u01b0\u1edbi: Manager c\u1ea7n x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 d\u1ef1a tr\u00ean s\u1ef1 t\u00f4n tr\u1ecdng, tin t\u01b0\u1edfng v\u00e0 minh b\u1ea1ch. H\u1ecd c\u1ea7n l\u1eafng nghe \u00fd ki\u1ebfn t\u1eeb nh\u00e2n vi\u00ean, h\u1ed7 tr\u1ee3 khi c\u1ea7n thi\u1ebft, \u0111\u1ed3ng th\u1eddi t\u1ea1o m\u00f4i tr\u01b0\u1eddng cho nh\u00e2n vi\u00ean ph\u00e1t huy s\u00e1ng ki\u1ebfn v\u00e0 t\u1ef1 ch\u1ee7.<\/p>\n\n\n\n

– V\u1edbi c\u00e1c ph\u00f2ng ban li\u00ean quan: Manager c\u1ea7n x\u00e2y d\u1ef1ng m\u1ea1ng l\u01b0\u1edbi h\u1ee3p t\u00e1c, ph\u00e1 v\u1ee1 “silos” (r\u00e0o c\u1ea3n gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn) v\u00e0 th\u00fac \u0111\u1ea9y l\u00e0m vi\u1ec7c nh\u00f3m xuy\u00ean ch\u1ee9c n\u0103ng. H\u1ecd c\u1ea7n hi\u1ec3u r\u00f5 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c ph\u00f2ng ban li\u00ean quan, t\u00ecm ki\u1ebfm \u0111i\u1ec3m \u0111\u1ed3ng l\u1ee3i \u00edch v\u00e0 ph\u00e1t tri\u1ec3n c\u01a1 ch\u1ebf ph\u1ed1i h\u1ee3p h\u00e0i h\u00f2a.<\/p>\n\n\n\n

– V\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed1i t\u00e1c: T\u00f9y thu\u1ed9c v\u00e0o vai tr\u00f2 c\u1ee5 th\u1ec3, Manager c\u00f3 th\u1ec3 c\u1ea7n t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, nh\u00e0 cung c\u1ea5p v\u00e0 c\u00e1c \u0111\u1ed1i t\u00e1c b\u00ean ngo\u00e0i. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi k\u1ef9 n\u0103ng giao ti\u1ebfp, \u0111\u00e0m ph\u00e1n v\u00e0 x\u00e2y d\u1ef1ng quan h\u1ec7 chuy\u00ean nghi\u1ec7p, \u0111\u1ea1i di\u1ec7n cho h\u00ecnh \u1ea3nh v\u00e0 gi\u00e1 tr\u1ecb c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n

\u0110\u1ec3 qu\u1ea3n l\u00fd t\u1ed1t m\u1ea1ng l\u01b0\u1edbi quan h\u1ec7 ph\u1ee9c t\u1ea1p n\u00e0y, Manager c\u1ea7n ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng ch\u00ednh tr\u1ecb t\u1ed5 ch\u1ee9c l\u00e0nh m\u1ea1nh, kh\u1ea3 n\u0103ng hi\u1ec3u v\u00e0 \u0111i\u1ec1u h\u01b0\u1edbng c\u00e1c \u0111\u1ed9ng l\u1ef1c quy\u1ec1n l\u1ef1c v\u00e0 \u1ea3nh h\u01b0\u1edfng trong t\u1ed5 ch\u1ee9c. H\u1ecd c\u1ea7n x\u00e2y d\u1ef1ng li\u00ean minh, t\u1ea1o s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u00e0 qu\u1ea3n l\u00fd xung \u0111\u1ed9t m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o, \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c b\u00ean c\u00f9ng h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau chung.<\/p>\n\n\n

\n
\"Vai
Vai tr\u00f2, nhi\u1ec7m v\u1ee5 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u1ed9t Manager<\/em><\/figcaption><\/figure><\/div>\n\n\n

3. C\u00e1c c\u1ea5p b\u1eadc v\u00e0 ph\u00e2n lo\u1ea1i Manager<\/h2>\n\n\n\n

3.1 C\u00e1c c\u1ea5p \u0111\u1ed9 qu\u1ea3n l\u00fd: Qu\u1ea3n l\u00fd c\u1ea5p th\u1ea5p, trung, cao<\/h3>\n\n\n\n

Trong c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c, c\u00e1c v\u1ecb tr\u00ed qu\u1ea3n l\u00fd th\u01b0\u1eddng \u0111\u01b0\u1ee3c ph\u00e2n chia th\u00e0nh ba c\u1ea5p \u0111\u1ed9 ch\u00ednh, m\u1ed7i c\u1ea5p c\u00f3 ph\u1ea1m vi tr\u00e1ch nhi\u1ec7m v\u00e0 \u0111\u1eb7c \u0111i\u1ec3m c\u00f4ng vi\u1ec7c kh\u00e1c nhau. C\u1ee5 th\u1ec3:<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd c\u1ea5p c\u01a1 s\u1edf (First-line\/Lower-level Manager):<\/strong> \u0110\u00e2y l\u00e0 t\u1ea7ng qu\u1ea3n l\u00fd \u0111\u1ea7u ti\u00ean, tr\u1ef1c ti\u1ebfp gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y. H\u1ecd th\u01b0\u1eddng mang ch\u1ee9c danh nh\u01b0 Gi\u00e1m s\u00e1t vi\u00ean (Supervisor), Tr\u01b0\u1edfng nh\u00f3m (Team Leader) hay Assistant Manager. C\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd t\u1eadp trung v\u00e0o vi\u1ec7c \u0111\u1ea3m b\u1ea3o c\u00e1c ho\u1ea1t \u0111\u1ed9ng di\u1ec5n ra theo k\u1ebf ho\u1ea1ch, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh, \u0111\u00e0o t\u1ea1o v\u00e0 h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean m\u1edbi. Manager c\u1ea5p n\u00e0y c\u1ea7n c\u00f3 ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n v\u1eefng v\u00e0ng v\u00e0 k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd c\u01a1 b\u1ea3n. Th\u1eddi gian c\u1ee7a h\u1ecd ch\u1ee7 y\u1ebfu d\u00e0nh cho c\u00e1c nhi\u1ec7m v\u1ee5 ng\u1eafn h\u1ea1n, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng nh\u1eadt v\u00e0 b\u00e1o c\u00e1o l\u00ean c\u1ea5p qu\u1ea3n l\u00fd cao h\u01a1n.<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd c\u1ea5p trung (Middle Manager):<\/strong> \u0110\u00e2y l\u00e0 l\u1ef1c l\u01b0\u1ee3ng n\u00f2ng c\u1ed1t trong b\u1ed9 m\u00e1y qu\u1ea3n l\u00fd, \u0111\u00f3ng vai tr\u00f2 c\u1ea7u n\u1ed1i gi\u1eefa c\u1ea5p \u0111i\u1ec1u h\u00e0nh cao c\u1ea5p v\u00e0 \u0111\u1ed9i ng\u0169 th\u1ef1c thi. C\u00e1c ch\u1ee9c danh ph\u1ed5 bi\u1ebfn bao g\u1ed3m Manager, Senior Manager, Tr\u01b0\u1edfng ph\u00f2ng, Gi\u00e1m \u0111\u1ed1c b\u1ed9 ph\u1eadn. H\u1ecd ch\u1ecbu tr\u00e1ch nhi\u1ec7m tri\u1ec3n khai chi\u1ebfn l\u01b0\u1ee3c th\u00e0nh k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng, ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c, \u0111i\u1ec1u ph\u1ed1i ho\u1ea1t \u0111\u1ed9ng gi\u1eefa c\u00e1c nh\u00f3m v\u00e0 \u0111\u1ea3m b\u1ea3o m\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh \u0111\u00fang ti\u1ebfn \u0111\u1ed9. Manager c\u1ea5p trung c\u1ea7n c\u00e2n b\u1eb1ng gi\u1eefa k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n v\u00e0 qu\u1ea3n l\u00fd, c\u00f3 kh\u1ea3 n\u0103ng nh\u00ecn nh\u1eadn b\u1ee9c tranh t\u1ed5ng th\u1ec3 \u0111\u1ed3ng th\u1eddi n\u1eafm b\u1eaft chi ti\u1ebft khi c\u1ea7n thi\u1ebft. H\u1ecd th\u01b0\u1eddng ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi \u00e1p l\u1ef1c t\u1eeb c\u1ea3 hai ph\u00eda: k\u1ef3 v\u1ecdng t\u1eeb c\u1ea5p tr\u00ean v\u00e0 nhu c\u1ea7u h\u1ed7 tr\u1ee3 t\u1eeb c\u1ea5p d\u01b0\u1edbi.<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd c\u1ea5p cao (Top\/Senior Manager):<\/strong> Nh\u00f3m n\u00e0y bao g\u1ed3m c\u00e1c v\u1ecb tr\u00ed l\u00e3nh \u0111\u1ea1o cao nh\u1ea5t nh\u01b0 Gi\u00e1m \u0111\u1ed1c \u0110i\u1ec1u h\u00e0nh (CEO), Gi\u00e1m \u0111\u1ed1c T\u00e0i ch\u00ednh (CFO)<\/a>, Gi\u00e1m \u0111\u1ed1c V\u1eadn h\u00e0nh (COO) v\u00e0 c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c trong ban \u0111i\u1ec1u h\u00e0nh. H\u1ecd ch\u1ecbu tr\u00e1ch nhi\u1ec7m ho\u1ea1ch \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c d\u00e0i h\u1ea1n, \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh c\u00f3 t\u00ednh \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 \u0111\u1ea1i di\u1ec7n cho t\u1ed5 ch\u1ee9c \u0111\u1ed1i v\u1edbi c\u00e1c b\u00ean li\u00ean quan b\u00ean ngo\u00e0i. C\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd \u0111\u00f2i h\u1ecfi t\u1ea7m nh\u00ecn chi\u1ebfn l\u01b0\u1ee3c, kh\u1ea3 n\u0103ng d\u1ef1 \u0111o\u00e1n xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng v\u00e0 ra quy\u1ebft \u0111\u1ecbnh trong m\u00f4i tr\u01b0\u1eddng b\u1ea5t \u0111\u1ecbnh cao. Manager c\u1ea5p cao c\u0169ng c\u00f3 vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ecbnh h\u00ecnh v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c v\u00e0 ph\u00e1t tri\u1ec3n th\u1ebf h\u1ec7 l\u00e3nh \u0111\u1ea1o k\u1ebf ti\u1ebfp.<\/p>\n\n\n\n

S\u1ef1 ph\u00e2n chia n\u00e0y kh\u00f4ng c\u1ed1 \u0111\u1ecbnh m\u00e0 thay \u0111\u1ed5i theo quy m\u00f4 v\u00e0 \u0111\u1eb7c th\u00f9 c\u1ee7a t\u1eebng t\u1ed5 ch\u1ee9c. Trong c\u00e1c doanh nghi\u1ec7p nh\u1ecf, c\u1ea5u tr\u00fac qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 \u0111\u01a1n gi\u1ea3n h\u01a1n v\u1edbi \u00edt c\u1ea5p b\u1eadc h\u01a1n, trong khi c\u00e1c t\u1eadp \u0111o\u00e0n l\u1edbn c\u00f3 th\u1ec3 c\u00f3 nhi\u1ec1u c\u1ea5p \u0111\u1ed9 qu\u1ea3n l\u00fd trung gian h\u01a1n. T\u01b0\u01a1ng t\u1ef1, t\u1ef7 l\u1ec7 th\u1eddi gian d\u00e0nh cho c\u00e1c nhi\u1ec7m v\u1ee5 qu\u1ea3n tr\u1ecb c\u0169ng thay \u0111\u1ed5i theo c\u1ea5p b\u1eadc: Manager c\u1ea5p cao d\u00e0nh nhi\u1ec1u th\u1eddi gian h\u01a1n cho ho\u1ea1ch \u0111\u1ecbnh, trong khi Manager c\u1ea5p th\u1ea5p t\u1eadp trung nhi\u1ec1u v\u00e0o \u0111i\u1ec1u ph\u1ed1i v\u00e0 ki\u1ec3m so\u00e1t.<\/p>\n\n\n\n

3.2 Ph\u00e2n lo\u1ea1i theo ph\u00f2ng ban ho\u1eb7c l\u0129nh v\u1ef1c<\/h3>\n\n\n\n

Ngo\u00e0i ph\u00e2n lo\u1ea1i theo c\u1ea5p b\u1eadc, Manager c\u00f2n \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i theo ch\u1ee9c n\u0103ng ho\u1eb7c l\u0129nh v\u1ef1c chuy\u00ean m\u00f4n m\u00e0 h\u1ecd qu\u1ea3n l\u00fd.<\/p>\n\n\n\n

– Sales Manager (Qu\u1ea3n l\u00fd Kinh doanh): Ch\u1ecbu tr\u00e1ch nhi\u1ec7m x\u00e2y d\u1ef1ng v\u00e0 qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng, thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau doanh s\u1ed1, ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng. H\u1ecd c\u1ea7n c\u00f3 k\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n, thuy\u1ebft ph\u1ee5c cao, hi\u1ec3u bi\u1ebft s\u00e2u v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 v\u00e0 th\u1ecb tr\u01b0\u1eddng, c\u00f9ng kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u b\u00e1n h\u00e0ng \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n\n\n\n

– Marketing Manager (Qu\u1ea3n l\u00fd Marketing): Ph\u1ee5 tr\u00e1ch x\u00e2y d\u1ef1ng v\u00e0 tri\u1ec3n khai chi\u1ebfn l\u01b0\u1ee3c marketing, qu\u1ea3n l\u00fd th\u01b0\u01a1ng hi\u1ec7u, ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m m\u1edbi v\u00e0 nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng. V\u1ecb tr\u00ed n\u00e0y \u0111\u00f2i h\u1ecfi s\u1ef1 s\u00e1ng t\u1ea1o, nh\u1ea1y b\u00e9n v\u1edbi xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng, hi\u1ec3u bi\u1ebft v\u1ec1 h\u00e0nh vi ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch ROI (Return On Investment)<\/a> c\u1ee7a c\u00e1c chi\u1ebfn d\u1ecbch marketing.<\/p>\n\n\n\n

– HR Manager (Qu\u1ea3n l\u00fd Nh\u00e2n s\u1ef1)<\/a>: Qu\u1ea3n l\u00fd to\u00e0n b\u1ed9 v\u00f2ng \u0111\u1eddi nh\u00e2n s\u1ef1 t\u1eeb tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o, ph\u00e1t tri\u1ec3n \u0111\u1ebfn \u0111\u00e3i ng\u1ed9 v\u00e0 gi\u1eef ch\u00e2n nh\u00e2n t\u00e0i. H\u1ecd c\u1ea7n am hi\u1ec3u lu\u1eadt lao \u0111\u1ed9ng, c\u00f3 k\u1ef9 n\u0103ng \u0111\u00e1nh gi\u00e1, tuy\u1ec3n ch\u1ecdn nh\u00e2n s\u1ef1 v\u00e0 kh\u1ea3 n\u0103ng x\u00e2y d\u1ef1ng v\u0103n h\u00f3a doanh nghi\u1ec7p ti\u00ean ti\u1ebfn.<\/p>\n\n\n\n

– Financial Manager (Qu\u1ea3n l\u00fd T\u00e0i ch\u00ednh): Ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 ho\u1ea1t \u0111\u1ed9ng t\u00e0i ch\u00ednh, bao g\u1ed3m l\u1eadp k\u1ebf ho\u1ea1ch ng\u00e2n s\u00e1ch, qu\u1ea3n l\u00fd d\u00f2ng ti\u1ec1n, ph\u00e2n t\u00edch \u0111\u1ea7u t\u01b0 v\u00e0 b\u00e1o c\u00e1o t\u00e0i ch\u00ednh. V\u1ecb tr\u00ed n\u00e0y \u0111\u00f2i h\u1ecfi ki\u1ebfn th\u1ee9c chuy\u00ean s\u00e2u v\u1ec1 t\u00e0i ch\u00ednh, k\u1ebf to\u00e1n, kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch s\u1ed1 li\u1ec7u v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh \u0111\u1ea7u t\u01b0 th\u00f4ng minh.<\/p>\n\n\n\n

– Operations Manager (Qu\u1ea3n l\u00fd V\u1eadn h\u00e0nh): Qu\u1ea3n l\u00fd quy tr\u00ecnh s\u1ea3n xu\u1ea5t, chu\u1ed7i cung \u1ee9ng v\u00e0 \u0111\u1ea3m b\u1ea3o ho\u1ea1t \u0111\u1ed9ng kinh doanh di\u1ec5n ra tr\u00f4i ch\u1ea3y, xuy\u00ean su\u1ed1t. H\u1ecd c\u1ea7n c\u00f3 k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh v\u00e0 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n\n\n\n

– IT Manager (Qu\u1ea3n l\u00fd C\u00f4ng ngh\u1ec7 Th\u00f4ng tin): Ph\u1ee5 tr\u00e1ch h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin, \u0111\u1ea3m b\u1ea3o an ninh m\u1ea1ng v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1c gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3 kinh doanh. V\u1ecb tr\u00ed n\u00e0y \u0111\u00f2i h\u1ecfi ki\u1ebfn th\u1ee9c k\u1ef9 thu\u1eadt v\u1eefng v\u00e0ng k\u1ebft h\u1ee3p v\u1edbi hi\u1ec3u bi\u1ebft v\u1ec1 nhu c\u1ea7u kinh doanh.<\/p>\n\n\n\n

– Project Manager (Qu\u1ea3n l\u00fd D\u1ef1 \u00e1n)<\/a>: Ch\u1ecbu tr\u00e1ch nhi\u1ec7m l\u1eadp k\u1ebf ho\u1ea1ch, th\u1ef1c hi\u1ec7n v\u00e0 ho\u00e0n th\u00e0nh d\u1ef1 \u00e1n \u0111\u00fang th\u1eddi h\u1ea1n, trong ph\u1ea1m vi ng\u00e2n s\u00e1ch v\u00e0 \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u ch\u1ea5t l\u01b0\u1ee3ng. H\u1ecd c\u1ea7n c\u00f3 k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian, ngu\u1ed3n l\u1ef1c, r\u1ee7i ro v\u00e0 kh\u1ea3 n\u0103ng \u0111i\u1ec1u ph\u1ed1i c\u00e1c b\u00ean li\u00ean quan.<\/p>\n\n\n\n

– General Manager (Qu\u1ea3n l\u00fd T\u1ed5ng qu\u00e1t): Qu\u1ea3n l\u00fd to\u00e0n di\u1ec7n m\u1ed9t \u0111\u01a1n v\u1ecb kinh doanh ho\u1eb7c chi nh\u00e1nh, ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 k\u1ebft qu\u1ea3 kinh doanh t\u1ed5ng th\u1ec3. V\u1ecb tr\u00ed n\u00e0y \u0111\u00f2i h\u1ecfi ki\u1ebfn th\u1ee9c r\u1ed9ng v\u1ec1 nhi\u1ec1u l\u0129nh v\u1ef1c qu\u1ea3n l\u00fd v\u00e0 kh\u1ea3 n\u0103ng \u0111i\u1ec1u ph\u1ed1i c\u00e1c b\u1ed9 ph\u1eadn ch\u1ee9c n\u0103ng.<\/p>\n\n\n\n

Trong th\u1ef1c t\u1ebf, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u00f3 nhi\u1ec1u ch\u1ee9c danh Manager kh\u00e1c t\u00f9y theo c\u1ea5u tr\u00fac t\u1ed5 ch\u1ee9c v\u00e0 ng\u00e0nh ngh\u1ec1 kinh doanh. S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ngh\u1ec7 v\u00e0 s\u1ef1 thay \u0111\u1ed5i trong m\u00f4 h\u00ecnh kinh doanh \u0111\u00e3 h\u00ecnh th\u00e0nh n\u00ean c\u00e1c v\u1ecb tr\u00ed Manager m\u1edbi nh\u01b0 Digital Manager, Innovation Manager, Sustainability Manager, v.v\u2026<\/p>\n\n\n

\n
\"C\u00e1c
C\u00e1c c\u1ea5p b\u1eadc v\u00e0 ph\u00e2n lo\u1ea1i Manager<\/em><\/figcaption><\/figure><\/div>\n\n\n

4. K\u1ef9 n\u0103ng, t\u1ed1 ch\u1ea5t c\u1ea7n c\u00f3 c\u1ee7a m\u1ed9t Manager th\u00e0nh c\u00f4ng<\/h2>\n\n\n\n

4.1 K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o, ra quy\u1ebft \u0111\u1ecbnh v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/h3>\n\n\n\n

\u0110\u00e2y l\u00e0 nh\u1eefng kh\u1ea3 n\u0103ng gi\u00fap Manager \u0111\u1ecbnh h\u01b0\u1edbng \u0111\u1ed9i ng\u0169, \u0111\u1ed1i ph\u00f3 v\u1edbi th\u00e1ch th\u1ee9c v\u00e0 t\u1ea1o ra k\u1ebft qu\u1ea3 t\u00edch c\u1ef1c.<\/p>\n\n\n\n

– K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o (Leadership Skills):<\/strong> L\u00e3nh \u0111\u1ea1o kh\u00f4ng ch\u1ec9 l\u00e0 v\u1ea5n \u0111\u1ec1 ch\u1ee9c v\u1ee5 m\u00e0 c\u00f2n l\u00e0 kh\u1ea3 n\u0103ng t\u1ea1o \u1ea3nh h\u01b0\u1edfng, truy\u1ec1n c\u1ea3m h\u1ee9ng v\u00e0 d\u1eabn d\u1eaft ng\u01b0\u1eddi kh\u00e1c h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau chung. Manager c\u1ea7n ph\u00e1t tri\u1ec3n phong c\u00e1ch l\u00e3nh \u0111\u1ea1o ph\u00f9 h\u1ee3p, c\u00f3 th\u1ec3 l\u00e0 s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa c\u00e1c y\u1ebfu t\u1ed1 sau:<\/p>\n\n\n\n