{"id":23961,"date":"2025-11-03T11:26:05","date_gmt":"2025-11-03T04:26:05","guid":{"rendered":"https:\/\/base.vn\/blog\/?p=23961"},"modified":"2025-11-03T14:41:38","modified_gmt":"2025-11-03T07:41:38","slug":"operation-manager-la-gi","status":"publish","type":"post","link":"https:\/\/base.vn\/blog\/operation-manager-la-gi\/","title":{"rendered":"Operation Manager l\u00e0 g\u00ec? Vai tr\u00f2 v\u00e0 nhi\u1ec7m v\u1ee5 trong doanh nghi\u1ec7p"},"content":{"rendered":"\n

Operation Manager hay ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh l\u00e0 nh\u00e2n s\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111i\u1ec1u ph\u1ed1i nhi\u1ec1u m\u1ea3ng ho\u1ea1t \u0111\u1ed9ng kh\u00e1c nhau trong doanh nghi\u1ec7p, t\u1eeb qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 \u0111\u1ebfn t\u1ed1i \u01b0u quy tr\u00ecnh, nh\u1eb1m \u0111\u1ea3m b\u1ea3o m\u1ecdi ho\u1ea1t \u0111\u1ed9ng di\u1ec5n ra su\u00f4n s\u1ebb v\u00e0 hi\u1ec7u qu\u1ea3. B\u00e0i vi\u1ebft sau \u0111\u00e2y c\u1ee7a Base.vn<\/a> s\u1ebd gi\u00fap b\u1ea1n \u0111\u1ecdc hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 Operation Manager l\u00e0 g\u00ec<\/strong>, vai tr\u00f2, nhi\u1ec7m v\u1ee5 v\u00e0 nh\u1eefng k\u1ef9 n\u0103ng c\u1ea7n c\u00f3 \u0111\u1ec3 theo \u0111u\u1ed5i con \u0111\u01b0\u1eddng ph\u00e1t tri\u1ec3n s\u1ef1 nghi\u1ec7p n\u00e0y.<\/p>\n\n\n\n

1. Kh\u00e1i ni\u1ec7m, v\u1ecb tr\u00ed c\u1ee7a Operation Manager trong doanh nghi\u1ec7p<\/h2>\n\n\n\n

1.1 Operation Manager l\u00e0 g\u00ec?<\/h3>\n\n\n\n

Operation Manager<\/strong> (Qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh\/\u0111i\u1ec1u h\u00e0nh)<\/strong> l\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m gi\u00e1m s\u00e1t, \u0111i\u1ec1u ph\u1ed1i v\u00e0 t\u1ed1i \u01b0u h\u00f3a t\u1ea5t c\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh h\u00e0ng ng\u00e0y trong doanh nghi\u1ec7p. \u0110\u00e2y l\u00e0 v\u1ecb tr\u00ed then ch\u1ed1t \u0111\u1ea3m b\u1ea3o c\u00e1c quy tr\u00ecnh n\u1ed9i b\u1ed9 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n li\u1ec1n m\u1ea1ch, \u0111\u00fang ti\u00eau chu\u1ea9n v\u00e0 h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau chung c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n

Trong ti\u1ebfng Anh, “Operation<\/a>” ngh\u0129a l\u00e0 ho\u1ea1t \u0111\u1ed9ng, v\u1eadn h\u00e0nh, \u0111i\u1ec1u h\u00e0nh, c\u00f2n “Manager<\/a>” l\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd. Khi k\u1ebft h\u1ee3p l\u1ea1i, thu\u1eadt ng\u1eef n\u00e0y m\u00f4 t\u1ea3 ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u b\u1ed9 ph\u1eadn v\u1eadn h\u00e0nh, c\u00f3 vai tr\u00f2 c\u00e2n b\u1eb1ng gi\u1eefa c\u00e1c kh\u00e2u t\u1eeb s\u1ea3n xu\u1ea5t, cung \u1ee9ng \u0111\u1ebfn ph\u00e2n ph\u1ed1i s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.\u00a0<\/p>\n\n\n\n

\u1ede Vi\u1ec7t Nam, v\u1ecb tr\u00ed n\u00e0y c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi v\u1edbi nhi\u1ec1u t\u00ean kh\u00e1c nhau nh\u01b0 Tr\u01b0\u1edfng ph\u00f2ng v\u1eadn h\u00e0nh, Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh, Qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng, t\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4 v\u00e0 c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c c\u1ee7a t\u1eebng doanh nghi\u1ec7p.<\/p>\n\n\n\n

Operation Manager kh\u00e1c bi\u1ec7t v\u1edbi c\u00e1c v\u1ecb tr\u00ed qu\u1ea3n l\u00fd kh\u00e1c \u1edf ch\u1ed7 h\u1ecd t\u1eadp trung v\u00e0o vi\u1ec7c duy tr\u00ec v\u00e0 c\u1ea3i ti\u1ebfn c\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u01b0\u1eddng nh\u1eadt c\u1ee7a doanh nghi\u1ec7p, duy tr\u00ec t\u00ednh li\u00ean t\u1ee5c v\u00e0 hi\u1ec7u su\u1ea5t c\u1ee7a to\u00e0n b\u1ed9 quy tr\u00ecnh, t\u1eeb \u0111\u1ea7u v\u00e0o \u0111\u1ebfn \u0111\u1ea7u ra.<\/p>\n\n\n

\n
\"Operation
Operation Manager l\u00e0 g\u00ec?<\/em><\/figcaption><\/figure><\/div>\n\n\n

1.2 V\u00ed d\u1ee5 tr\u1ef1c quan v\u1ec1 v\u1ecb tr\u00ed n\u00e0y trong c\u00e1c lo\u1ea1i h\u00ecnh doanh nghi\u1ec7p kh\u00e1c nhau<\/h3>\n\n\n\n

T\u00f9y thu\u1ed9c v\u00e0o l\u0129nh v\u1ef1c kinh doanh, vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a Operation Manager s\u1ebd c\u00f3 s\u1ef1 kh\u00e1c bi\u1ec7t \u0111\u00e1ng k\u1ec3. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh v\u1ec1 v\u1ecb tr\u00ed n\u00e0y trong c\u00e1c lo\u1ea1i h\u00ecnh doanh nghi\u1ec7p t\u1ea1i Vi\u1ec7t Nam:<\/p>\n\n\n\n

Trong doanh nghi\u1ec7p s\u1ea3n xu\u1ea5t:<\/strong><\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd to\u00e0n b\u1ed9 d\u00e2y chuy\u1ec1n s\u1ea3n xu\u1ea5t<\/p>\n\n\n\n

– \u0110i\u1ec1u ph\u1ed1i ngu\u1ed3n l\u1ef1c s\u1ea3n xu\u1ea5t, ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/p>\n\n\n\n

– T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh, gi\u1ea3m thi\u1ec3u l\u00e3ng ph\u00ed theo m\u00f4 h\u00ecnh tinh g\u1ecdn<\/p>\n\n\n\n

– \u0110\u1ea3m b\u1ea3o an to\u00e0n lao \u0111\u1ed9ng v\u00e0 tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh m\u00f4i tr\u01b0\u1eddng<\/p>\n\n\n\n

Trong c\u00f4ng ty th\u01b0\u01a1ng m\u1ea1i\/b\u00e1n l\u1ebb:<\/strong><\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng c\u1ee7a chu\u1ed7i c\u1eeda h\u00e0ng<\/p>\n\n\n\n

– \u0110i\u1ec1u ph\u1ed1i kho h\u00e0ng, h\u1eadu c\u1ea7n v\u00e0 giao h\u00e0ng<\/p>\n\n\n\n

– Theo d\u00f5i v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/p>\n\n\n\n

– T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh mua h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd t\u1ed3n kho<\/p>\n\n\n\n

Trong doanh nghi\u1ec7p d\u1ecbch v\u1ee5:<\/strong><\/p>\n\n\n\n

– \u0110i\u1ec1u ph\u1ed1i ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 t\u1ea1i ng\u00e2n h\u00e0ng<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/p>\n\n\n\n

– Gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 x\u1eed l\u00fd ph\u1ea3n h\u1ed3i<\/p>\n\n\n\n

– C\u1ea3i ti\u1ebfn quy tr\u00ecnh ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng<\/p>\n\n\n\n

Trong c\u00f4ng ty logistic:<\/strong><\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd \u0111\u1ed9i xe v\u00e0 l\u1ecbch tr\u00ecnh v\u1eadn chuy\u1ec3n<\/p>\n\n\n\n

– T\u1ed1i \u01b0u h\u00f3a tuy\u1ebfn \u0111\u01b0\u1eddng v\u00e0 chu\u1ed7i cung \u1ee9ng<\/p>\n\n\n\n

– Gi\u00e1m s\u00e1t qu\u00e1 tr\u00ecnh nh\u1eadp, xu\u1ea5t kho v\u00e0 giao h\u00e0ng<\/p>\n\n\n\n

– \u0110\u1ea3m b\u1ea3o h\u00e0ng h\u00f3a \u0111\u01b0\u1ee3c giao \u0111\u00fang th\u1eddi h\u1ea1n v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng<\/p>\n\n\n\n

Trong startups\/c\u00f4ng ngh\u1ec7:<\/strong><\/p>\n\n\n\n

– X\u00e2y d\u1ef1ng quy tr\u00ecnh v\u1eadn h\u00e0nh m\u1edbi<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/p>\n\n\n\n

– Ph\u00e1t tri\u1ec3n v\u00e0 tri\u1ec3n khai c\u00e1c c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng h\u00f3a<\/p>\n\n\n\n

– \u0110\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng ho\u1ea1t \u0111\u1ed9ng \u1ed5n \u0111\u1ecbnh v\u00e0 li\u00ean t\u1ee5c<\/p>\n\n\n\n

Qua c\u00e1c v\u00ed d\u1ee5 tr\u00ean, c\u00f3 th\u1ec3 th\u1ea5y r\u1eb1ng d\u00f9 \u1edf l\u0129nh v\u1ef1c n\u00e0o, Operation Manager c\u00f3 tr\u1ecdng tr\u00e1ch \u0111\u1ea3m b\u1ea3o m\u1ecdi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p di\u1ec5n ra tr\u01a1n tru v\u00e0 th\u00f4ng su\u1ed1t.<\/p>\n\n\n\n

1.3 So s\u00e1nh Operation Manager v\u1edbi c\u00e1c v\u1ecb tr\u00ed qu\u1ea3n l\u00fd kh\u00e1c<\/h3>\n\n\n\n

\u0110\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 v\u1ecb tr\u00ed Operation Manager, b\u1ea3ng so s\u00e1nh d\u01b0\u1edbi \u0111\u00e2y s\u1ebd cho ch\u00fang ta th\u1ea5y r\u00f5 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa v\u1ecb tr\u00ed n\u00e0y v\u1edbi c\u00e1c v\u1ecb tr\u00ed qu\u1ea3n l\u00fd kh\u00e1c trong doanh nghi\u1ec7p:<\/p>\n\n\n\n

Ti\u00eau ch\u00ed <\/strong><\/td>Operation Manager<\/strong><\/td>Project Manager<\/strong><\/td>Supply Chain Manager<\/strong><\/td>General Manager<\/strong><\/td><\/tr>
Ph\u1ea1m vi qu\u1ea3n l\u00fd<\/td>C\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh n\u1ed9i b\u1ed9 <\/td>D\u1ef1 \u00e1n c\u1ee5 th\u1ec3<\/td>To\u00e0n b\u1ed9 chu\u1ed7i cung \u1ee9ng<\/td>To\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a \u0111\u01a1n v\u1ecb\/c\u00f4ng ty<\/td><\/tr>
M\u1ee5c ti\u00eau ch\u00ednh<\/td>T\u1ed1i \u01b0u h\u00f3a hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng <\/td>Ho\u00e0n th\u00e0nh d\u1ef1 \u00e1n \u0111\u00fang ti\u1ebfn \u0111\u1ed9, \u0111\u00fang ng\u00e2n s\u00e1ch<\/td>T\u1ed1i \u01b0u h\u00f3a chu\u1ed7i cung \u1ee9ng<\/td>\u0110\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c t\u1ed5ng th\u1ec3<\/td><\/tr>
Th\u1eddi gian <\/td>Li\u00ean t\u1ee5c, d\u00e0i h\u1ea1n<\/td>C\u00f3 th\u1eddi h\u1ea1n (theo d\u1ef1 \u00e1n)<\/td>Li\u00ean t\u1ee5c, t\u1eadp trung v\u00e0o lu\u1ed3ng h\u00e0ng h\u00f3a<\/td>Li\u00ean t\u1ee5c, t\u1ea7m nh\u00ecn d\u00e0i h\u1ea1n<\/td><\/tr>
Tr\u1ecdng t\u00e2m l\u00e0m vi\u1ec7c<\/td>Quy tr\u00ecnh n\u1ed9i b\u1ed9, hi\u1ec7u su\u1ea5t<\/td>Ph\u1ea1m vi, th\u1eddi gian, chi ph\u00ed d\u1ef1 \u00e1n<\/td>Logistics, nh\u00e0 cung c\u1ea5p, kho v\u1eadn<\/td>\u0110\u1ecbnh h\u01b0\u1edbng chi\u1ebfn l\u01b0\u1ee3c, k\u1ebft qu\u1ea3 kinh doanh<\/td><\/tr>
B\u00e1o c\u00e1o cho <\/td>COO<\/a>, GM<\/td>Gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n, COO<\/td>COO, Gi\u00e1m \u0111\u1ed1c Logistics<\/td>CEO<\/td><\/tr>
V\u00ed d\u1ee5 c\u00f4ng vi\u1ec7c<\/td>T\u1ed1i \u01b0u quy tr\u00ecnh, qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 v\u1eadn h\u00e0nh<\/td>L\u1eadp k\u1ebf ho\u1ea1ch d\u1ef1 \u00e1n, qu\u1ea3n l\u00fd ti\u1ebfn \u0111\u1ed9<\/td>Qu\u1ea3n l\u00fd kho, mua h\u00e0ng, v\u1eadn chuy\u1ec3n<\/td>X\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c, qu\u1ea3n l\u00fd \u0111a ph\u00f2ng ban<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

N\u1ebfu Project Manager<\/a> ch\u1ecbu tr\u00e1ch nhi\u1ec7m gi\u00e1m s\u00e1t c\u00e1c d\u1ef1 \u00e1n c\u00f3 th\u1eddi h\u1ea1n nh\u1ea5t \u0111\u1ecbnh, th\u00ec Operation Manager h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y. Supply Chain Manager chuy\u00ean v\u1ec1 qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng<\/a> t\u1eeb nh\u00e0 cung c\u1ea5p \u0111\u1ebfn kh\u00e1ch h\u00e0ng, c\u00f2n General Manager c\u00f3 ph\u1ea1m vi c\u00f4ng vi\u1ec7c r\u1ed9ng h\u01a1n, bao g\u1ed3m m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a \u0111\u01a1n v\u1ecb kinh doanh.<\/p>\n\n\n\n

V\u00ed d\u1ee5: T\u1ea1i m\u1ed9t c\u00f4ng ty th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, Project Manager s\u1ebd l\u00e0 ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch d\u1ef1 \u00e1n ra m\u1eaft t\u00ednh n\u0103ng m\u1edbi tr\u00ean app, Operation Manager \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng \u0111\u1eb7t h\u00e0ng v\u00e0 giao h\u00e0ng ho\u1ea1t \u0111\u1ed9ng tr\u01a1n tru m\u1ed7i ng\u00e0y. Trong khi \u0111\u00f3, Supply Chain Manager c\u00f3 vai tr\u00f2 t\u1ed1i \u01b0u d\u00f2ng ch\u1ea3y h\u00e0ng h\u00f3a t\u1eeb nh\u00e0 cung c\u1ea5p \u0111\u1ebfn kho v\u00e0 t\u1edbi tay kh\u00e1ch h\u00e0ng, c\u00f2n General Manager th\u00ec ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 to\u00e0n b\u1ed9 k\u1ebft qu\u1ea3 kinh doanh c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n

\u0110\u1ecdc th\u00eam:<\/strong> Qu\u1ea3n l\u00fd l\u00e0 g\u00ec? C\u1ea7n l\u00e0m g\u00ec \u0111\u1ec3 tr\u1edf th\u00e0nh ng\u01b0\u1eddi qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc?<\/a><\/p>\n\n\n\n

2. Vai tr\u00f2, nhi\u1ec7m v\u1ee5 v\u00e0 tr\u00e1ch nhi\u1ec7m tr\u1ecdng y\u1ebfu c\u1ee7a Operation Manager<\/h2>\n\n\n\n

2.1 C\u00e1c nhi\u1ec7m v\u1ee5 ch\u00ednh h\u00e0ng ng\u00e0y, h\u00e0ng tu\u1ea7n, h\u00e0ng th\u00e1ng<\/h3>\n\n\n\n

Nhi\u1ec7m v\u1ee5 h\u00e0ng ng\u00e0y:<\/strong><\/p>\n\n\n\n

– Theo d\u00f5i ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh, x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh<\/p>\n\n\n\n

– \u0110i\u1ec1u ph\u1ed1i ngu\u1ed3n l\u1ef1c v\u00e0 ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean<\/p>\n\n\n\n

– Ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 v\u00e0 \u0111\u1ea3m b\u1ea3o \u0111\u00e1p \u1ee9ng ti\u00eau chu\u1ea9n<\/p>\n\n\n\n

– H\u1ecdp \u0111i\u1ec3m danh \u0111\u1ea7u ca, gi\u1ea3i quy\u1ebft c\u00e1c v\u01b0\u1edbng m\u1eafc<\/p>\n\n\n\n

– Gi\u00e1m s\u00e1t ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c v\u00e0 KPIs<\/a> c\u1ee7a t\u1eebng b\u1ed9 ph\u1eadn<\/p>\n\n\n\n

– Duy tr\u00ec giao ti\u1ebfp v\u1edbi c\u00e1c ph\u00f2ng ban li\u00ean quan<\/p>\n\n\n\n

– X\u1eed l\u00fd ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed1i t\u00e1c<\/p>\n\n\n\n

Nhi\u1ec7m v\u1ee5 h\u00e0ng tu\u1ea7n:<\/strong><\/p>\n\n\n\n

– \u0110\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a \u0111\u1ed9i nh\u00f3m v\u00e0 quy tr\u00ecnh v\u1eadn h\u00e0nh<\/p>\n\n\n\n

– Ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u1eadn h\u00e0nh v\u00e0 b\u00e1o c\u00e1o h\u00e0ng tu\u1ea7n<\/p>\n\n\n\n

– \u0110i\u1ec1u ch\u1ec9nh k\u1ebf ho\u1ea1ch d\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 th\u1ef1c t\u1ebf<\/p>\n\n\n\n

– H\u1ecdp v\u1edbi c\u00e1c tr\u01b0\u1edfng b\u1ed9 ph\u1eadn \u0111\u1ec3 \u0111\u1ed3ng b\u1ed9 h\u00f3a ho\u1ea1t \u0111\u1ed9ng<\/p>\n\n\n\n

– R\u00e0 so\u00e1t ngu\u1ed3n l\u1ef1c v\u00e0 nhu c\u1ea7u nh\u00e2n s\u1ef1<\/p>\n\n\n\n

– Ki\u1ec3m tra vi\u1ec7c tu\u00e2n th\u1ee7 quy tr\u00ecnh v\u00e0 quy \u0111\u1ecbnh<\/p>\n\n\n\n

– Tri\u1ec3n khai c\u1ea3i ti\u1ebfn c\u00e1c quy tr\u00ecnh nh\u1ecf<\/p>\n\n\n\n

Nhi\u1ec7m v\u1ee5 h\u00e0ng th\u00e1ng:<\/strong><\/p>\n\n\n\n

– L\u1eadp k\u1ebf ho\u1ea1ch v\u1eadn h\u00e0nh cho th\u00e1ng ti\u1ebfp theo<\/p>\n\n\n\n

– \u0110\u00e1nh gi\u00e1 KPIs v\u00e0 hi\u1ec7u su\u1ea5t t\u1ed5ng th\u1ec3<\/p>\n\n\n\n

– Ph\u00e2n t\u00edch chi ph\u00ed v\u1eadn h\u00e0nh v\u00e0 \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p ti\u1ebft ki\u1ec7m<\/p>\n\n\n\n

– B\u00e1o c\u00e1o k\u1ebft qu\u1ea3 cho c\u1ea5p qu\u1ea3n l\u00fd cao h\u01a1n<\/p>\n\n\n\n

– R\u00e0 so\u00e1t v\u00e0 c\u1eadp nh\u1eadt quy tr\u00ecnh, ch\u00ednh s\u00e1ch<\/p>\n\n\n\n

– T\u1ed5 ch\u1ee9c \u0111\u00e0o t\u1ea1o n\u00e2ng cao k\u1ef9 n\u0103ng cho nh\u00e2n vi\u00ean<\/p>\n\n\n\n

– X\u00e2y d\u1ef1ng v\u00e0 tri\u1ec3n khai k\u1ebf ho\u1ea1ch c\u1ea3i ti\u1ebfn quy tr\u00ecnh l\u1edbn<\/p>\n\n\n\n

– Ph\u00e2n t\u00edch xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng v\u00e0 \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh<\/p>\n\n\n\n

V\u00ed d\u1ee5: Operation Manager t\u1ea1i m\u1ed9t chu\u1ed7i c\u1eeda h\u00e0ng th\u1ee9c \u0103n nhanh th\u01b0\u1eddng ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng th\u1ef1c ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 v\u00e0o m\u1ed7i ng\u00e0y, \u0111\u00e1nh gi\u00e1 l\u01b0\u1ee3ng nguy\u00ean li\u1ec7u s\u1eed d\u1ee5ng v\u00e0 t\u1ed3n kho h\u00e0ng tu\u1ea7n, v\u00e0 ph\u00e2n t\u00edch hi\u1ec7u su\u1ea5t b\u00e1n h\u00e0ng, chi ph\u00ed v\u1eadn h\u00e0nh \u0111\u1ec3 t\u1ed1i \u01b0u ho\u1ea1t \u0111\u1ed9ng v\u00e0o m\u1ed7i cu\u1ed1i th\u00e1ng.<\/p>\n\n\n

\n
\"Vai
Vai tr\u00f2 nhi\u1ec7m v\u1ee5 c\u1ee7a Operation Manager<\/em><\/figcaption><\/figure><\/div>\n\n\n

2.2 Tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi t\u1eebng b\u1ed9 ph\u1eadn<\/h3>\n\n\n\n

Operation Manager \u0111\u00f3ng vai tr\u00f2 l\u00e0 c\u1ea7u n\u1ed1i gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau trong doanh nghi\u1ec7p. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi t\u1eebng b\u1ed9 ph\u1eadn:<\/p>\n\n\n\n

\u0110\u1ed1i v\u1edbi b\u1ed9 ph\u1eadn s\u1ea3n xu\u1ea5t\/v\u1eadn h\u00e0nh:<\/strong><\/p>\n\n\n\n

– X\u00e2y d\u1ef1ng v\u00e0 gi\u00e1m s\u00e1t quy tr\u00ecnh s\u1ea3n xu\u1ea5t\/v\u1eadn h\u00e0nh<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd l\u1ecbch tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c<\/p>\n\n\n\n

– \u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 \u0111\u1ea1t ti\u00eau chu\u1ea9n<\/p>\n\n\n\n

– T\u1ed1i \u01b0u h\u00f3a n\u0103ng su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng<\/p>\n\n\n\n

– Gi\u1ea3m thi\u1ec3u th\u1eddi gian ch\u1ebft v\u00e0 l\u00e3ng ph\u00ed trong quy tr\u00ecnh<\/p>\n\n\n\n

\u0110\u1ed1i v\u1edbi b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1:<\/strong><\/p>\n\n\n\n

– X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u nh\u00e2n s\u1ef1 cho ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh<\/p>\n\n\n\n

– Ph\u1ed1i h\u1ee3p trong qu\u00e1 tr\u00ecnh tuy\u1ec3n d\u1ee5ng v\u00e0 \u0111\u00e0o t\u1ea1o<\/p>\n\n\n\n

– \u0110\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean v\u1eadn h\u00e0nh<\/p>\n\n\n\n

– X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n \u0111\u1ed9i ng\u0169<\/p>\n\n\n\n

– Gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 nh\u00e2n s\u1ef1 trong b\u1ed9 ph\u1eadn<\/p>\n\n\n\n

\u0110\u1ed1i v\u1edbi b\u1ed9 ph\u1eadn t\u00e0i ch\u00ednh:<\/strong><\/p>\n\n\n\n

– L\u1eadp v\u00e0 qu\u1ea3n l\u00fd ng\u00e2n s\u00e1ch v\u1eadn h\u00e0nh<\/p>\n\n\n\n

– Ki\u1ec3m so\u00e1t chi ph\u00ed v\u00e0 t\u1ed1i \u01b0u h\u00f3a vi\u1ec7c s\u1eed d\u1ee5ng ngu\u1ed3n l\u1ef1c<\/p>\n\n\n\n

– Cung c\u1ea5p d\u1eef li\u1ec7u ph\u00e2n t\u00edch hi\u1ec7u qu\u1ea3 kinh t\u1ebf<\/p>\n\n\n\n

– \u0110\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p ti\u1ebft ki\u1ec7m chi ph\u00ed<\/p>\n\n\n\n

– Ph\u1ed1i h\u1ee3p x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch \u0111\u1ea7u t\u01b0 thi\u1ebft b\u1ecb, m\u00e1y m\u00f3c<\/p>\n\n\n\n

\u0110\u1ed1i v\u1edbi b\u1ed9 ph\u1eadn ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng:<\/strong><\/p>\n\n\n\n

– \u0110\u1ea3m b\u1ea3o kh\u1ea3 n\u0103ng l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng<\/p>\n\n\n\n

– Cung c\u1ea5p th\u00f4ng tin v\u1ec1 n\u0103ng l\u1ef1c s\u1ea3n xu\u1ea5t\/v\u1eadn h\u00e0nh<\/p>\n\n\n\n

– Ph\u1ed1i h\u1ee3p x\u1eed l\u00fd ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng<\/p>\n\n\n\n

– H\u1ed7 tr\u1ee3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp th\u1ecb v\u00e0 khuy\u1ebfn m\u00e3i<\/p>\n\n\n\n

\u0110\u1ed1i v\u1edbi b\u1ed9 ph\u1eadn IT:<\/strong><\/p>\n\n\n\n

– X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 cho ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh<\/p>\n\n\n\n

– Ph\u1ed1i h\u1ee3p tri\u1ec3n khai v\u00e0 qu\u1ea3n l\u00fd h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh<\/p>\n\n\n\n

– \u0110\u1ea3m b\u1ea3o t\u00ednh li\u00ean t\u1ee5c c\u1ee7a h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7<\/p>\n\n\n\n

– \u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u v\u1eadn h\u00e0nh v\u00e0 b\u00e1o c\u00e1o<\/p>\n\n\n\n

\u0110\u1ed1i v\u1edbi b\u1ed9 ph\u1eadn R&D:<\/strong><\/p>\n\n\n\n

– Cung c\u1ea5p th\u00f4ng tin ph\u1ea3n h\u1ed3i t\u1eeb th\u1ef1c t\u1ebf v\u1eadn h\u00e0nh<\/p>\n\n\n\n

– Ph\u1ed1i h\u1ee3p th\u1eed nghi\u1ec7m v\u00e0 \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m m\u1edbi<\/p>\n\n\n\n

– G\u00f3p \u00fd cho vi\u1ec7c ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m d\u1ec5 s\u1ea3n xu\u1ea5t v\u00e0 v\u1eadn h\u00e0nh<\/p>\n\n\n\n

– Tri\u1ec3n khai s\u1ea3n ph\u1ea9m m\u1edbi v\u00e0o quy tr\u00ecnh v\u1eadn h\u00e0nh<\/p>\n\n\n\n

– \u0110\u1ec1 xu\u1ea5t c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m d\u1ef1a tr\u00ean th\u1ef1c t\u1ebf v\u1eadn h\u00e0nh<\/p>\n\n\n\n

3. Y\u00eau c\u1ea7u v\u1ec1 k\u1ef9 n\u0103ng, ki\u1ebfn th\u1ee9c v\u00e0 t\u1ed1 ch\u1ea5t c\u1ea7n c\u00f3<\/h2>\n\n\n\n

3.1 K\u1ef9 n\u0103ng chuy\u00ean m\u00f4n<\/h3>\n\n\n\n

M\u1ed9t Operation Manager c\u1ea7n s\u1edf h\u1eefu c\u00e1c k\u1ef9 n\u0103ng c\u1ee9ng sau \u0111\u00e2y \u0111\u1ec3 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t:<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd quy tr\u00ecnh v\u00e0 v\u1eadn h\u00e0nh: <\/strong>N\u1eafm v\u1eefng c\u00e1c nguy\u00ean t\u1eafc qu\u1ea3n l\u00fd quy tr\u00ecnh, c\u00f4ng c\u1ee5 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c (Lean<\/a>, Six Sigma, Kaizen) v\u00e0 kh\u1ea3 n\u0103ng thi\u1ebft k\u1ebf, tri\u1ec3n khai, t\u1ed1i \u01b0u quy tr\u00ecnh v\u1eadn h\u00e0nh.<\/p>\n\n\n\n

– Ph\u00e2n t\u00edch d\u1eef li\u1ec7u<\/a>: <\/strong>Bi\u1ebft c\u00e1ch thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 di\u1ec5n gi\u1ea3i d\u1eef li\u1ec7u \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean s\u1ed1 li\u1ec7u th\u1ef1c t\u1ebf. Th\u00e0nh th\u1ea1o c\u00e1c c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch nh\u01b0 Excel, Power BI, Tableau.<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n: <\/strong>Kh\u1ea3 n\u0103ng l\u1eadp k\u1ebf ho\u1ea1ch, ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c, theo d\u00f5i ti\u1ebfn \u0111\u1ed9 v\u00e0 \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 d\u1ef1 \u00e1n. Hi\u1ec3u bi\u1ebft v\u1ec1 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd d\u1ef1 \u00e1n nh\u01b0 Waterfall, Agile<\/a>, Scrum.<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd r\u1ee7i ro:<\/strong> Bi\u1ebft c\u00e1ch nh\u1eadn di\u1ec7n, \u0111\u00e1nh gi\u00e1 v\u00e0 x\u00e2y d\u1ef1ng ph\u01b0\u01a1ng \u00e1n \u1ee9ng ph\u00f3 v\u1edbi c\u00e1c r\u1ee7i ro trong ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh.<\/p>\n\n\n\n

– Ki\u1ebfn th\u1ee9c t\u00e0i ch\u00ednh c\u01a1 b\u1ea3n:<\/strong> Hi\u1ec3u bi\u1ebft v\u1ec1 qu\u1ea3n l\u00fd ng\u00e2n s\u00e1ch, ph\u00e2n t\u00edch chi ph\u00ed-l\u1ee3i \u00edch, ROI v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 t\u00e0i ch\u00ednh li\u00ean quan \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh.<\/p>\n\n\n\n

– K\u1ef9 n\u0103ng s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7:<\/strong> Th\u00e0nh th\u1ea1o c\u00e1c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh (ERP, CRM, WMS, TMS) v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh.<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng:<\/strong> C\u00f3 ki\u1ebfn th\u1ee9c v\u1ec1 c\u00e1c ti\u00eau chu\u1ea9n \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng (nh\u01b0 ISO 9001, HACCP, GMP), quy tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/p>\n\n\n\n

3.2 K\u1ef9 n\u0103ng m\u1ec1m<\/h3>\n\n\n\n

B\u00ean c\u1ea1nh k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n, Operation Manager c\u1ea7n ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng m\u1ec1m thi\u1ebft y\u1ebfu nh\u01b0 sau:<\/p>\n\n\n\n

– L\u00e3nh \u0111\u1ea1o:<\/strong> Kh\u1ea3 n\u0103ng truy\u1ec1n c\u1ea3m h\u1ee9ng, t\u1ea1o \u0111\u1ed9ng l\u1ef1c v\u00e0 h\u01b0\u1edbng d\u1eabn \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau chung.<\/p>\n\n\n\n

– Giao ti\u1ebfp: <\/strong>Kh\u1ea3 n\u0103ng tr\u00ecnh b\u00e0y \u00fd t\u01b0\u1edfng r\u00f5 r\u00e0ng, thuy\u1ebft ph\u1ee5c, l\u1eafng nghe t\u00edch c\u1ef1c v\u00e0 t\u1ea1o m\u00f4i tr\u01b0\u1eddng trao \u0111\u1ed5i c\u1edfi m\u1edf. Giao ti\u1ebfp t\u1ed1t v\u1edbi nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1c nhau t\u1eeb nh\u00e2n vi\u00ean \u0111\u1ebfn ban l\u00e3nh \u0111\u1ea1o.<\/p>\n\n\n\n

– Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1:<\/strong> Kh\u1ea3 n\u0103ng nh\u1eadn di\u1ec7n v\u1ea5n \u0111\u1ec1, ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 v\u00e0 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p th\u1ecfa \u0111\u00e1ng, s\u00e1ng t\u1ea1o.<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd th\u1eddi gian: <\/strong>Bi\u1ebft c\u00e1ch s\u1eafp x\u1ebfp \u01b0u ti\u00ean c\u00f4ng vi\u1ec7c, ph\u00e2n b\u1ed5 th\u1eddi gian h\u1ee3p l\u00fd v\u00e0 \u0111\u1ea3m b\u1ea3o ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 \u0111\u00fang th\u1eddi h\u1ea1n.<\/p>\n\n\n\n

– Kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng: <\/strong>Linh ho\u1ea1t tr\u01b0\u1edbc nh\u1eefng thay \u0111\u1ed5i, s\u1eb5n s\u00e0ng h\u1ecdc h\u1ecfi v\u00e0 \u0111i\u1ec1u ch\u1ec9nh c\u00e1ch l\u00e0m vi\u1ec7c \u0111\u1ec3 \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u m\u1edbi.<\/p>\n\n\n\n

– \u0110\u00e0m ph\u00e1n v\u00e0 x\u1eed l\u00fd xung \u0111\u1ed9t: <\/strong>K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft b\u1ea5t \u0111\u1ed3ng, t\u00ecm gi\u1ea3i ph\u00e1p win-win v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c v\u1edbi \u0111\u1ed3ng nghi\u1ec7p, \u0111\u1ed1i t\u00e1c.<\/p>\n\n\n\n

– T\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c: <\/strong>Kh\u1ea3 n\u0103ng nh\u00ecn nh\u1eadn b\u1ee9c tranh t\u1ed5ng th\u1ec3, k\u1ebft n\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh v\u1edbi m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n\n

\n
\"Vai
K\u1ef9 n\u0103ng c\u1ee7a Operation Manager<\/em><\/figcaption><\/figure><\/div>\n\n\n

3.3 Ki\u1ebfn th\u1ee9c chuy\u00ean ng\u00e0nh c\u1ea7n thi\u1ebft (t\u00f9y ng\u00e0nh)<\/h3>\n\n\n\n

Ki\u1ebfn th\u1ee9c chuy\u00ean ng\u00e0nh v\u1eefng ch\u1eafc l\u00e0 y\u1ebfu t\u1ed1 gi\u00fap Operation Manager th\u00e0nh c\u00f4ng trong l\u0129nh v\u1ef1c c\u1ee5 th\u1ec3. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 ki\u1ebfn th\u1ee9c chuy\u00ean ng\u00e0nh c\u1ea7n thi\u1ebft theo t\u1eebng l\u0129nh v\u1ef1c:<\/p>\n\n\n\n

Ng\u00e0nh s\u1ea3n xu\u1ea5t:<\/strong><\/p>\n\n\n\n

– Quy tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 c\u00f4ng ngh\u1ec7 li\u00ean quan<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng v\u00e0 t\u1ed3n kho<\/p>\n\n\n\n

– An to\u00e0n lao \u0111\u1ed9ng v\u00e0 tu\u00e2n th\u1ee7 m\u00f4i tr\u01b0\u1eddng<\/p>\n\n\n\n

– K\u1ef9 thu\u1eadt c\u00f4ng nghi\u1ec7p v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a<\/p>\n\n\n\n

– Lean Manufacturing v\u00e0 Total Quality Management<\/p>\n\n\n\n

Ng\u00e0nh d\u1ecbch v\u1ee5:<\/strong><\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/p>\n\n\n\n

– Thi\u1ebft k\u1ebf v\u00e0 t\u1ed1i \u01b0u quy tr\u00ecnh d\u1ecbch v\u1ee5<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/p>\n\n\n\n

– Ph\u00e2n t\u00edch h\u00e0nh vi kh\u00e1ch h\u00e0ng<\/p>\n\n\n\n

– Ti\u1ebfp th\u1ecb d\u1ecbch v\u1ee5 v\u00e0 qu\u1ea3n l\u00fd th\u01b0\u01a1ng hi\u1ec7u<\/p>\n\n\n\n

Ng\u00e0nh b\u00e1n l\u1ebb:<\/strong><\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd chu\u1ed7i c\u1eeda h\u00e0ng v\u00e0 h\u00e0ng t\u1ed3n kho<\/p>\n\n\n\n

– Visual merchandising v\u00e0 thi\u1ebft k\u1ebf c\u1eeda h\u00e0ng<\/p>\n\n\n\n

– Ph\u00e2n t\u00edch d\u1eef li\u1ec7u b\u00e1n h\u00e0ng<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/p>\n\n\n\n

– Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed v\u00e0 b\u00e1n l\u1ebb \u0111a k\u00eanh<\/p>\n\n\n\n

Ng\u00e0nh logistic:<\/strong><\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd v\u1eadn t\u1ea3i v\u00e0 kho b\u00e3i<\/p>\n\n\n\n

– Quy tr\u00ecnh xu\u1ea5t nh\u1eadp kh\u1ea9u<\/p>\n\n\n\n

– H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kho (WMS)<\/p>\n\n\n\n

– T\u1ed1i \u01b0u h\u00f3a chu\u1ed7i cung \u1ee9ng<\/p>\n\n\n\n

– Quy \u0111\u1ecbnh ph\u00e1p l\u00fd v\u1ec1 v\u1eadn chuy\u1ec3n h\u00e0ng h\u00f3a<\/p>\n\n\n\n

Ng\u00e0nh c\u00f4ng ngh\u1ec7 th\u00f4ng tin:<\/strong><\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT (ITIL)<\/p>\n\n\n\n

– B\u1ea3o m\u1eadt th\u00f4ng tin v\u00e0 qu\u1ea3n l\u00fd r\u1ee7i ro<\/p>\n\n\n\n

– Quy tr\u00ecnh ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7<\/p>\n\n\n\n

– Cloud computing v\u00e0 virtualization<\/p>\n\n\n\n

3.4 T\u1ed1 ch\u1ea5t ph\u00f9 h\u1ee3p v\u1edbi ngh\u1ec1 qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh<\/h3>\n\n\n\n

Ngo\u00e0i k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9c, m\u1ed9t Operation Manager th\u00e0nh c\u00f4ng th\u01b0\u1eddng s\u1edf h\u1eefu nh\u1eefng t\u1ed1 ch\u1ea5t sau:<\/p>\n\n\n\n

– T\u01b0 duy h\u1ec7 th\u1ed1ng: Kh\u1ea3 n\u0103ng nh\u00ecn nh\u1eadn to\u00e0n di\u1ec7n, hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ed1i li\u00ean h\u1ec7 gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn trong h\u1ec7 th\u1ed1ng v\u00e0 t\u00e1c \u0111\u1ed9ng c\u1ee7a c\u00e1c quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng.<\/p>\n\n\n\n

– T\u00ednh quy\u1ebft \u0111o\u00e1n: D\u00e1m \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh k\u1ecbp th\u1eddi, ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u00e0 kh\u00f4ng ng\u1ea1i \u0111\u1ed1i m\u1eb7t v\u1edbi th\u00e1ch th\u1ee9c. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng trong nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u1ea9n c\u1ea5p \u0111\u00f2i h\u1ecfi ph\u1ea3n \u1ee9ng nhanh.<\/p>\n\n\n\n

– T\u1ec9 m\u1ec9 v\u00e0 ch\u00fa \u00fd \u0111\u1ebfn chi ti\u1ebft: Nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a t\u1eebng chi ti\u1ebft nh\u1ecf trong quy tr\u00ecnh v\u1eadn h\u00e0nh v\u00e0 kh\u1ea3 n\u0103ng ph\u00e1t hi\u1ec7n nh\u1eefng b\u1ea5t th\u01b0\u1eddng ho\u1eb7c c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn.<\/p>\n\n\n\n

– Ki\u00ean nh\u1eabn v\u00e0 ki\u00ean tr\u00ec: Kh\u1ea3 n\u0103ng duy tr\u00ec n\u1ed7 l\u1ef1c li\u00ean t\u1ee5c trong vi\u1ec7c c\u1ea3i ti\u1ebfn quy tr\u00ecnh, kh\u00f4ng d\u1ec5 b\u1ecf cu\u1ed9c khi g\u1eb7p kh\u00f3 kh\u0103n v\u00e0 lu\u00f4n h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n.<\/p>\n\n\n\n

– Kh\u1ea3 n\u0103ng ch\u1ecbu \u00e1p l\u1ef1c: Gi\u1eef b\u00ecnh t\u0129nh trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u0103ng th\u1eb3ng, \u0111\u1ed1i m\u1eb7t v\u1edbi nhi\u1ec1u \u0111\u00f2i h\u1ecfi c\u00f9ng l\u00fac v\u00e0 th\u1eddi h\u1ea1n g\u1ea5p r\u00fat.<\/p>\n\n\n\n

– Tinh th\u1ea7n c\u1ea7u ti\u1ebfn: Lu\u00f4n t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i h\u1ecdc h\u1ecfi, c\u1eadp nh\u1eadt ki\u1ebfn th\u1ee9c v\u00e0 c\u1ea3i ti\u1ebfn b\u1ea3n th\u00e2n c\u0169ng nh\u01b0 quy tr\u00ecnh v\u1eadn h\u00e0nh.<\/p>\n\n\n\n

– T\u00ednh linh ho\u1ea1t: S\u1eb5n s\u00e0ng \u0111i\u1ec1u ch\u1ec9nh v\u00e0 th\u00edch nghi v\u1edbi nh\u1eefng thay \u0111\u1ed5i trong m\u00f4i tr\u01b0\u1eddng kinh doanh, c\u00f4ng ngh\u1ec7 v\u00e0 quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt.<\/p>\n\n\n\n

4. C\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p v\u00e0 l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn<\/h2>\n\n\n\n

4.1 C\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m, m\u1ee9c l\u01b0\u01a1ng trung b\u00ecnh, c\u00e1c ng\u00e0nh “hot” c\u1ea7n Operation Manager<\/h3>\n\n\n\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 t\u1ed5ng quan v\u1ec1 c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p v\u00e0 m\u1ee9c l\u01b0\u01a1ng cho v\u1ecb tr\u00ed Operation Manager tr\u00ean th\u1ecb tr\u01b0\u1eddng lao \u0111\u1ed9ng:<\/p>\n\n\n\n

– V\u1ec1 c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m theo ng\u00e0nh:<\/p>\n\n\n\n

Ng\u00e0nh<\/strong><\/td>M\u1ee9c \u0111\u1ed9 nhu c\u1ea7u<\/strong><\/td>\u0110\u1eb7c \u0111i\u1ec3m<\/strong><\/td><\/tr>
E-commerce & Logistic<\/td>R\u1ea5t cao<\/td>S\u1ef1 b\u00f9ng n\u1ed5 c\u1ee7a th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed t\u1ea1o ra nhu c\u1ea7u l\u1edbn v\u1ec1 qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh chu\u1ed7i cung \u1ee9ng, kho b\u00e3i, giao h\u00e0ng<\/td><\/tr>
S\u1ea3n xu\u1ea5t<\/td>Cao<\/td>Xu h\u01b0\u1edbng d\u1ecbch chuy\u1ec3n s\u1ea3n xu\u1ea5t v\u1ec1 Vi\u1ec7t Nam, nhi\u1ec1u nh\u00e0 m\u00e1y m\u1edbi m\u1edf t\u1ea1i c\u00e1c KCN<\/td><\/tr>
F&B & B\u00e1n l\u1ebb <\/td>Cao<\/td>Chu\u1ed7i nh\u00e0 h\u00e0ng, c\u1eeda h\u00e0ng m\u1edf r\u1ed9ng nhanh ch\u00f3ng c\u1ea7n ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh<\/td><\/tr>
C\u00f4ng ngh\u1ec7 & Fintech<\/td>Cao<\/td>C\u00e1c startup, c\u00f4ng ty c\u00f4ng ngh\u1ec7 c\u1ea7n ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng v\u00e0 d\u1ecbch v\u1ee5<\/td><\/tr>
D\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh<\/td>Trung b\u00ecnh – cao<\/td>Ng\u00e2n h\u00e0ng, b\u1ea3o hi\u1ec3m c\u1ea7n ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh chi nh\u00e1nh, quy tr\u00ecnh<\/td><\/tr>
Du l\u1ecbch & Kh\u00e1ch s\u1ea1n<\/td>Trung b\u00ecnh<\/td>Qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh kh\u00e1ch s\u1ea1n, khu ngh\u1ec9 d\u01b0\u1ee1ng, d\u1ecbch v\u1ee5 du l\u1ecbch<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

– V\u1ec1 m\u1ee9c l\u01b0\u01a1ng trung b\u00ecnh:<\/p>\n\n\n\n

V\u1ecb tr\u00ed<\/strong><\/td>Kinh nghi\u1ec7m <\/strong><\/td>M\u1ee9c l\u01b0\u01a1ng trung b\u00ecnh (VN\u0110\/th\u00e1ng)<\/strong><\/td><\/tr>
Operation Executive\/Specialist<\/td>1-3 n\u0103m<\/td>10-15 tri\u1ec7u<\/td><\/tr>
Assistant Operation Manager<\/td>3-5 n\u0103m<\/td>15-25 tri\u1ec7u<\/td><\/tr>
Operation Manager<\/td>5-7 n\u0103m<\/td>25-40 tri\u1ec7u<\/td><\/tr>
Senior Operation Manager <\/td>7-10 n\u0103m <\/td>40-60 tri\u1ec7u<\/td><\/tr>
Operation Director<\/td>10+ n\u0103m<\/td>60-120 tri\u1ec7u<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

L\u01b0u \u00fd: M\u1ee9c l\u01b0\u01a1ng th\u1ef1c t\u1ebf c\u00f3 th\u1ec3 dao \u0111\u1ed9ng t\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4 c\u00f4ng ty, ng\u00e0nh ngh\u1ec1, v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd v\u00e0 y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c. C\u00e1c c\u00f4ng ty \u0111a qu\u1ed1c gia, c\u00f4ng ngh\u1ec7 th\u01b0\u1eddng c\u00f3 m\u1ee9c l\u01b0\u01a1ng cao h\u01a1n \u0111\u00e1ng k\u1ec3 so v\u1edbi doanh nghi\u1ec7p n\u1ed9i \u0111\u1ecba.<\/p>\n\n\n\n

M\u1ed9t s\u1ed1 ng\u00e0nh “hot” \u0111ang c\u00f3 nhu c\u1ea7u cao v\u1ec1 Operation Manager t\u1ea1i Vi\u1ec7t Nam bao g\u1ed3m:<\/p>\n\n\n\n

1. Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed v\u00e0 Logistic: Lazada, Shopee, Tiki, Sendo, GHTK, GHN<\/p>\n\n\n\n

2. C\u00f4ng ngh\u1ec7 v\u00e0 Fintech: VNG, FPT, MoMo, ZaloPay, VNPay, Be Group<\/p>\n\n\n\n

3. F&B v\u00e0 b\u00e1n l\u1ebb: The Coffee House, Highlands Coffee, Jollibee, LOTTE Mart, Winmart<\/p>\n\n\n\n

4. S\u1ea3n xu\u1ea5t: Samsung, LG, Foxconn, Nestl\u00e9 Vi\u1ec7t Nam, Vinamilk<\/p>\n\n\n\n

5. D\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh: Techcombank, VP Bank, Prudential, Manulife<\/p>\n\n\n\n

4.2 L\u1ed9 tr\u00ecnh t\u1eeb Operation Manager l\u00ean Operation Director, General Manager,…<\/h3>\n\n\n\n

V\u1ecb tr\u00ed Operation Manager l\u00e0 b\u01b0\u1edbc \u0111\u1ec7m quan tr\u1ecdng \u0111\u1ec3 ph\u00e1t tri\u1ec3n l\u00ean c\u00e1c v\u1ecb tr\u00ed qu\u1ea3n l\u00fd c\u1ea5p cao trong doanh nghi\u1ec7p. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 l\u1ed9 tr\u00ecnh ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p \u0111i\u1ec3n h\u00ecnh:<\/p>\n\n\n\n

V\u1ec1 l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn:<\/p>\n\n\n\n

1. Operation Executive\/Specialist (1-3 n\u0103m)<\/p>\n\n\n\n

   – Ph\u1ee5 tr\u00e1ch m\u1ed9t ph\u1ea7n nh\u1ecf trong quy tr\u00ecnh v\u1eadn h\u00e0nh<\/p>\n\n\n\n

   – H\u1ecdc h\u1ecfi v\u00e0 l\u00e0m quen v\u1edbi c\u00e1c quy tr\u00ecnh, ti\u00eau chu\u1ea9n<\/p>\n\n\n\n

2. Team Leader\/Supervisor (2-4 n\u0103m)<\/p>\n\n\n\n

   – Qu\u1ea3n l\u00fd nh\u00f3m nh\u1ecf (5-10 ng\u01b0\u1eddi)<\/p>\n\n\n\n

   – \u0110\u1ea3m b\u1ea3o hi\u1ec7u su\u1ea5t v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00f3m<\/p>\n\n\n\n

3. Assistant Operation Manager (3-5 n\u0103m)<\/p>\n\n\n\n

   – H\u1ed7 tr\u1ee3 Operation Manager trong vi\u1ec7c qu\u1ea3n l\u00fd m\u1ed9t b\u1ed9 ph\u1eadn<\/p>\n\n\n\n

   – Tham gia x\u00e2y d\u1ef1ng v\u00e0 tri\u1ec3n khai quy tr\u00ecnh, k\u1ebf ho\u1ea1ch<\/p>\n\n\n\n

4. Operation Manager (5-7 n\u0103m)<\/p>\n\n\n\n

   – Qu\u1ea3n l\u00fd to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh c\u1ee7a m\u1ed9t \u0111\u01a1n v\u1ecb<\/p>\n\n\n\n

   – X\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c v\u1eadn h\u00e0nh v\u00e0 t\u1ed1i \u01b0u quy tr\u00ecnh<\/p>\n\n\n\n

5. Senior Operation Manager (7-10 n\u0103m)<\/p>\n\n\n\n

   – Qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh nhi\u1ec1u \u0111\u01a1n v\u1ecb ho\u1eb7c khu v\u1ef1c<\/p>\n\n\n\n

   – Ph\u00e1t tri\u1ec3n v\u00e0 tri\u1ec3n khai c\u00e1c d\u1ef1 \u00e1n c\u1ea3i ti\u1ebfn l\u1edbn<\/p>\n\n\n\n

6. Operation Director (10+ n\u0103m)<\/p>\n\n\n\n

   – \u0110\u1ecbnh h\u01b0\u1edbng chi\u1ebfn l\u01b0\u1ee3c v\u1eadn h\u00e0nh cho to\u00e0n doanh nghi\u1ec7p<\/p>\n\n\n\n

   – Qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 Operation Manager<\/p>\n\n\n\n

7. Chief Operating Officer (COO) (15+ n\u0103m)<\/p>\n\n\n\n

   – Ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 m\u1ecdi ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh c\u1ee7a doanh nghi\u1ec7p<\/p>\n\n\n\n

   – Tham gia v\u00e0o ban l\u00e3nh \u0111\u1ea1o, \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n<\/p>\n\n\n\n

8. General Manager\/CEO (t\u00f9y n\u0103ng l\u1ef1c v\u00e0 c\u01a1 h\u1ed9i)<\/p>\n\n\n\n

   – \u0110i\u1ec1u h\u00e0nh to\u00e0n di\u1ec7n doanh nghi\u1ec7p<\/p>\n\n\n\n

   – Quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n t\u1ed5ng th\u1ec3<\/p>\n\n\n\n

V\u1ec1 c\u00e1c ch\u1ee9ng ch\u1ec9\/b\u1eb1ng c\u1ea5p h\u1ed7 tr\u1ee3 th\u0103ng ti\u1ebfn:<\/p>\n\n\n\n

– B\u1eb1ng MBA ho\u1eb7c th\u1ea1c s\u0129 qu\u1ea3n tr\u1ecb<\/p>\n\n\n\n

– Ch\u1ee9ng ch\u1ec9 PMP (Project Management Professional)<\/p>\n\n\n\n

– Ch\u1ee9ng ch\u1ec9 Lean Six Sigma (Green Belt, Black Belt)<\/p>\n\n\n\n

– Ch\u1ee9ng ch\u1ec9 CSCP (Certified Supply Chain Professional)<\/p>\n\n\n\n

– Ch\u1ee9ng ch\u1ec9 CPIM (Certified in Production and Inventory Management)<\/p>\n\n\n\n

V\u1ec1 y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y th\u0103ng ti\u1ebfn:<\/p>\n\n\n\n

– Th\u00e0nh t\u00edch xu\u1ea5t s\u1eafc trong vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh, ti\u1ebft ki\u1ec7m chi ph\u00ed<\/p>\n\n\n\n

– Kh\u1ea3 n\u0103ng x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n \u0111\u1ed9i ng\u0169<\/p>\n\n\n\n

– Kinh nghi\u1ec7m qu\u1ea3n l\u00fd th\u00e0nh c\u00f4ng c\u00e1c d\u1ef1 \u00e1n c\u1ea3i ti\u1ebfn l\u1edbn<\/p>\n\n\n\n

– Kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u00e0 d\u1eabn d\u1eaft thay \u0111\u1ed5i<\/p>\n\n\n\n

– K\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 thuy\u1ebft tr\u00ecnh xu\u1ea5t s\u1eafc<\/p>\n\n\n\n

– Network chuy\u00ean m\u00f4n r\u1ed9ng trong ng\u00e0nh<\/p>\n\n\n

\n
\"C\u01a1
C\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p v\u00e0 l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn<\/em><\/figcaption><\/figure><\/div>\n\n\n

5. Th\u00e1ch th\u1ee9c v\u00e0 xu h\u01b0\u1edbng hi\u1ec7n nay<\/h2>\n\n\n\n

5.1 C\u00e1c kh\u00f3 kh\u0103n th\u01b0\u1eddng g\u1eb7p v\u00e0 c\u00e1ch gi\u1ea3i quy\u1ebft<\/h3>\n\n\n\n

Operation Manager th\u01b0\u1eddng xuy\u00ean ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nhi\u1ec1u th\u00e1ch th\u1ee9c trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c. M\u1ed9t s\u1ed1 kh\u00f3 kh\u0103n th\u01b0\u1eddng g\u1eb7p nh\u1ea5t l\u00e0:<\/p>\n\n\n\n

Qu\u1ea3n l\u00fd s\u1ef1 thay \u0111\u1ed5i v\u00e0 \u0111\u1ed1i ph\u00f3 v\u1edbi s\u1ef1 kh\u00e1ng c\u1ef1:<\/p>\n\n\n\n

– Th\u00e1ch th\u1ee9c: Nh\u00e2n vi\u00ean th\u01b0\u1eddng ng\u1ea1i thay \u0111\u1ed5i, \u0111\u1eb7c bi\u1ec7t khi \u0111\u00e3 quen v\u1edbi quy tr\u00ecnh c\u0169.<\/p>\n\n\n\n

– Gi\u1ea3i ph\u00e1p: Giao ti\u1ebfp r\u00f5 r\u00e0ng v\u1ec1 l\u00fd do thay \u0111\u1ed5i, l\u1ee3i \u00edch mang l\u1ea1i, l\u1eafng nghe ph\u1ea3n h\u1ed3i v\u00e0 m\u1ed1i lo ng\u1ea1i c\u1ee7a nh\u00e2n vi\u00ean, \u0111\u00e0o t\u1ea1o k\u1ef9 l\u01b0\u1ee1ng, t\u1ea1o nh\u1eefng “chi\u1ebfn th\u1eafng nh\u1ecf” ban \u0111\u1ea7u \u0111\u1ec3 x\u00e2y d\u1ef1ng ni\u1ec1m tin.<\/p>\n\n\n\n

C\u00e2n b\u1eb1ng gi\u1eefa ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u qu\u1ea3:<\/p>\n\n\n\n

– Th\u00e1ch th\u1ee9c: \u00c1p l\u1ef1c t\u0103ng n\u0103ng su\u1ea5t c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/p>\n\n\n\n

– Gi\u1ea3i ph\u00e1p: X\u00e2y d\u1ef1ng KPIs c\u00e2n b\u1eb1ng gi\u1eefa hi\u1ec7u su\u1ea5t v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng, \u00e1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p Lean Six Sigma \u0111\u1ec3 c\u1ea3i thi\u1ec7n c\u1ea3 hai y\u1ebfu t\u1ed1, \u0111\u1ea7u t\u01b0 v\u00e0o c\u00f4ng ngh\u1ec7 v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u1ec3 gi\u1ea3m l\u1ed7i.<\/p>\n\n\n\n

Qu\u1ea3n l\u00fd kh\u1ee7ng ho\u1ea3ng v\u00e0 t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd:<\/p>\n\n\n\n

– Th\u00e1ch th\u1ee9c: \u0110\u1ed1i m\u1eb7t v\u1edbi c\u00e1c s\u1ef1 c\u1ed1 nh\u01b0 thi\u00ean tai, d\u1ecbch b\u1ec7nh, \u0111\u1ee9t g\u00e3y chu\u1ed7i cung \u1ee9ng.<\/p>\n\n\n\n

– Gi\u1ea3i ph\u00e1p: X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch d\u1ef1 ph\u00f2ng v\u00e0 kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i, ph\u00e2n t\u00edch r\u1ee7i ro th\u01b0\u1eddng xuy\u00ean, thi\u1ebft l\u1eadp \u0111\u1ed9i \u1ee9ng ph\u00f3 kh\u1ee7ng ho\u1ea3ng, duy tr\u00ec giao ti\u1ebfp minh b\u1ea1ch trong t\u00ecnh hu\u1ed1ng kh\u1ea9n c\u1ea5p.<\/p>\n\n\n\n

Qu\u1ea3n l\u00fd ngu\u1ed3n nh\u00e2n s\u1ef1 \u0111a d\u1ea1ng:<\/p>\n\n\n\n

– Th\u00e1ch th\u1ee9c: \u0110i\u1ec1u ph\u1ed1i nh\u00e2n vi\u00ean c\u00f3 n\u1ec1n t\u1ea3ng, k\u1ef9 n\u0103ng v\u00e0 th\u1ebf h\u1ec7 kh\u00e1c nhau.<\/p>\n\n\n\n

– Gi\u1ea3i ph\u00e1p: Ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o \u0111a v\u0103n h\u00f3a, t\u1ea1o m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c h\u00f2a nh\u1eadp, \u0111i\u1ec1u ch\u1ec9nh phong c\u00e1ch qu\u1ea3n l\u00fd ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng nh\u00f3m, khuy\u1ebfn kh\u00edch h\u1ecdc h\u1ecfi l\u1eabn nhau.<\/p>\n\n\n\n

\u00c1p l\u1ef1c t\u1eeb k\u1ef3 v\u1ecdng c\u1ee7a nhi\u1ec1u b\u00ean li\u00ean quan:<\/p>\n\n\n\n

– Th\u00e1ch th\u1ee9c: C\u00e2n b\u1eb1ng gi\u1eefa y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean, ban l\u00e3nh \u0111\u1ea1o v\u00e0 c\u1ed5 \u0111\u00f4ng.<\/p>\n\n\n\n

– Gi\u1ea3i ph\u00e1p: Thi\u1ebft l\u1eadp \u01b0u ti\u00ean r\u00f5 r\u00e0ng, qu\u1ea3n l\u00fd k\u1ef3 v\u1ecdng th\u00f4ng qua giao ti\u1ebfp th\u01b0\u1eddng xuy\u00ean, s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u1ec3 h\u1ed7 tr\u1ee3 quy\u1ebft \u0111\u1ecbnh, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi c\u00e1c b\u00ean.<\/p>\n\n\n\n

Qu\u1ea3n l\u00fd chi ph\u00ed trong b\u1ed1i c\u1ea3nh kinh t\u1ebf bi\u1ebfn \u0111\u1ed9ng:<\/p>\n\n\n\n

– Th\u00e1ch th\u1ee9c: \u0110\u1ed1i m\u1eb7t v\u1edbi \u00e1p l\u1ef1c c\u1eaft gi\u1ea3m chi ph\u00ed, l\u1ea1m ph\u00e1t, bi\u1ebfn \u0111\u1ed9ng gi\u00e1 c\u1ea3.<\/p>\n\n\n\n

– Gi\u1ea3i ph\u00e1p: Ph\u00e2n t\u00edch chi ti\u1ebft c\u1ea5u tr\u00fac chi ph\u00ed, t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i t\u1ed1i \u01b0u h\u00f3a thay v\u00ec c\u1eaft gi\u1ea3m \u0111\u01a1n thu\u1ea7n, \u0111a d\u1ea1ng h\u00f3a nh\u00e0 cung c\u1ea5p, \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 ti\u1ebft ki\u1ec7m n\u0103ng l\u01b0\u1ee3ng.<\/p>\n\n\n\n

5.2 Xu h\u01b0\u1edbng qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh trong k\u1ef7 nguy\u00ean s\u1ed1<\/h3>\n\n\n\n

K\u1ef7 nguy\u00ean s\u1ed1 \u0111ang mang l\u1ea1i nhi\u1ec1u thay \u0111\u1ed5i \u0111\u00e1ng k\u1ec3 trong c\u00e1ch th\u1ee9c qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng xu h\u01b0\u1edbng n\u1ed5i b\u1eadt m\u00e0 c\u00e1c Operation Manager c\u1ea7n n\u1eafm b\u1eaft:<\/p>\n\n\n\n

– T\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 Robotic Process Automation (RPA)<\/a>:<\/strong> \u1ee8ng d\u1ee5ng robot, AI \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c c\u00f4ng vi\u1ec7c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i, gi\u00fap gi\u1ea3m l\u1ed7i, t\u0103ng t\u1ed1c \u0111\u1ed9 v\u00e0 gi\u1ea3i ph\u00f3ng nh\u00e2n vi\u00ean t\u1eadp trung v\u00e0o c\u00f4ng vi\u1ec7c mang l\u1ea1i gi\u00e1 tr\u1ecb cao h\u01a1n.<\/p>\n\n\n\n

– Ph\u00e2n t\u00edch d\u1eef li\u1ec7u l\u1edbn (Big Data) v\u00e0 Analytics:<\/strong> S\u1eed d\u1ee5ng d\u1eef li\u1ec7u t\u1eeb nhi\u1ec1u ngu\u1ed3n \u0111\u1ec3 ph\u00e2n t\u00edch xu h\u01b0\u1edbng, d\u1ef1 b\u00e1o nhu c\u1ea7u, ph\u00e1t hi\u1ec7n b\u1ea5t th\u01b0\u1eddng v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u thay v\u00ec tr\u1ef1c gi\u00e1c.<\/p>\n\n\n\n

– Internet of Things (IoT): <\/strong>K\u1ebft n\u1ed1i c\u00e1c thi\u1ebft b\u1ecb, m\u00e1y m\u00f3c \u0111\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c, gi\u00e1m s\u00e1t t\u1eeb xa, b\u1ea3o tr\u00ec d\u1ef1 \u0111o\u00e1n v\u00e0 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t thi\u1ebft b\u1ecb.<\/p>\n\n\n\n

– Digital Twin<\/a>:<\/strong> T\u1ea1o ra b\u1ea3n sao k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a quy tr\u00ecnh, s\u1ea3n ph\u1ea9m ho\u1eb7c h\u1ec7 th\u1ed1ng \u0111\u1ec3 m\u00f4 ph\u1ecfng, ki\u1ec3m th\u1eed v\u00e0 t\u1ed1i \u01b0u h\u00f3a tr\u01b0\u1edbc khi tri\u1ec3n khai trong th\u1ef1c t\u1ebf.<\/p>\n\n\n\n

– Cloud Computing v\u00e0 SaaS:<\/strong> Chuy\u1ec3n \u0111\u1ed5i t\u1eeb c\u00e1c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u1ea1i ch\u1ed7 sang c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u00e1m m\u00e2y, gi\u00fap ti\u1ebft ki\u1ec7m chi ph\u00ed, t\u0103ng t\u00ednh linh ho\u1ea1t v\u00e0 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng.<\/p>\n\n\n\n

– Agile v\u00e0 Lean trong v\u1eadn h\u00e0nh:<\/strong> \u00c1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p Agile t\u1eeb ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m v\u00e0o qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh, t\u1eadp trung v\u00e0o c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c, ph\u1ea3n h\u1ed3i nhanh v\u00e0 t\u01b0\u01a1ng t\u00e1c th\u01b0\u1eddng xuy\u00ean.<\/p>\n\n\n\n

– C\u00e1 nh\u00e2n h\u00f3a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5: <\/strong>S\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 cung c\u1ea5p s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 t\u00f9y ch\u1ec9nh theo nhu c\u1ea7u c\u00e1 nh\u00e2n v\u1edbi chi ph\u00ed t\u01b0\u01a1ng \u0111\u01b0\u01a1ng s\u1ea3n xu\u1ea5t h\u00e0ng lo\u1ea1t.<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh t\u1eeb xa v\u00e0 l\u00e0m vi\u1ec7c ph\u00e2n t\u00e1n: <\/strong>\u0110i\u1ec1u h\u00e0nh ho\u1ea1t \u0111\u1ed9ng t\u1eeb xa th\u00f4ng qua c\u00e1c c\u00f4ng c\u1ee5 s\u1ed1, x\u00e2y d\u1ef1ng quy tr\u00ecnh l\u00e0m vi\u1ec7c linh ho\u1ea1t v\u00e0 ph\u00e2n t\u00e1n.<\/p>\n\n\n\n

– B\u1ec1n v\u1eefng v\u00e0 tr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i:<\/strong> T\u00edch h\u1ee3p c\u00e1c m\u1ee5c ti\u00eau b\u1ec1n v\u1eefng v\u00e0o ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh, gi\u1ea3m thi\u1ec3u t\u00e1c \u0111\u1ed9ng m\u00f4i tr\u01b0\u1eddng v\u00e0 s\u1eed d\u1ee5ng t\u00e0i nguy\u00ean m\u1ed9t c\u00e1ch c\u00f3 tr\u00e1ch nhi\u1ec7m.<\/p>\n\n\n\n

5.3 T\u1ea7m quan tr\u1ecdng c\u1ee7a Operation Manager trong doanh nghi\u1ec7p 4.0<\/h3>\n\n\n\n

Cu\u1ed9c c\u00e1ch m\u1ea1ng c\u00f4ng nghi\u1ec7p 4.0 v\u1edbi s\u1ef1 h\u1ed9i t\u1ee5 c\u1ee7a c\u00e1c c\u00f4ng ngh\u1ec7 s\u1ed1, t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111ang t\u1ea1o ra nh\u1eefng thay \u0111\u1ed5i m\u1ea1nh m\u1ebd trong m\u1ecdi ng\u00e0nh ngh\u1ec1. Trong b\u1ed1i c\u1ea3nh n\u00e0y, vai tr\u00f2 c\u1ee7a Operation Manager c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft.<\/p>\n\n\n\n

– D\u1eabn d\u1eaft chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/a><\/strong>: Operation Manager \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t trong vi\u1ec7c l\u1ef1a ch\u1ecdn, tri\u1ec3n khai v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c c\u00f4ng ngh\u1ec7 s\u1ed1 ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p. H\u1ecd l\u00e0 ng\u01b0\u1eddi k\u1ebft n\u1ed1i gi\u1eefa c\u00f4ng ngh\u1ec7 v\u00e0 con ng\u01b0\u1eddi, \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c gi\u1ea3i ph\u00e1p k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng hi\u1ec7u qu\u1ea3 v\u00e0o ho\u1ea1t \u0111\u1ed9ng th\u1ef1c t\u1ebf.<\/p>\n\n\n\n

– T\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng:<\/strong> Trong m\u00f4i tr\u01b0\u1eddng kinh doanh 4.0, c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 quy tr\u00ecnh c\u1ea7n \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch. Operation Manager gi\u00fap ph\u00e1 v\u1ee1 c\u00e1c r\u00e0o c\u1ea3n th\u00f4ng tin, t\u1ea1o ra lu\u1ed3ng d\u1eef li\u1ec7u v\u00e0 c\u00f4ng vi\u1ec7c xuy\u00ean su\u1ed1t to\u00e0n doanh nghi\u1ec7p, t\u1eeb \u0111\u00f3 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u1ea5t qu\u00e1n.<\/p>\n\n\n\n

– Qu\u1ea3n l\u00fd s\u1ef1 ph\u1ee9c t\u1ea1p:<\/strong> Khi doanh nghi\u1ec7p \u00e1p d\u1ee5ng nhi\u1ec1u c\u00f4ng ngh\u1ec7 m\u1edbi, m\u1ee9c \u0111\u1ed9 ph\u1ee9c t\u1ea1p c\u1ee7a h\u1ec7 th\u1ed1ng t\u0103ng l\u00ean. Operation Manager gi\u00fap qu\u1ea3n l\u00fd s\u1ef1 ph\u1ee9c t\u1ea1p n\u00e0y, \u0111\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh cho ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i v\u00e0 \u0111\u1ea3m b\u1ea3o t\u00ednh \u1ed5n \u0111\u1ecbnh c\u1ee7a ho\u1ea1t \u0111\u1ed9ng.<\/p>\n\n\n\n

– K\u1ebft h\u1ee3p con ng\u01b0\u1eddi v\u00e0 c\u00f4ng ngh\u1ec7: <\/strong>M\u1eb7c d\u00f9 t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111ang ng\u00e0y c\u00e0ng ph\u1ed5 bi\u1ebfn, nh\u01b0ng con ng\u01b0\u1eddi v\u1eabn l\u00e0 trung t\u00e2m c\u1ee7a m\u1ecdi quy\u1ebft \u0111\u1ecbnh. Operation Manager gi\u00fap x\u00e1c \u0111\u1ecbnh nh\u1eefng c\u00f4ng vi\u1ec7c n\u00ean t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 nh\u1eefng l\u0129nh v\u1ef1c c\u1ea7n s\u1ef1 s\u00e1ng t\u1ea1o, \u0111\u1ed3ng c\u1ea3m c\u1ee7a con ng\u01b0\u1eddi, \u0111\u1ed3ng th\u1eddi h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean th\u00edch nghi v\u1edbi nh\u1eefng thay \u0111\u1ed5i.<\/p>\n\n\n\n

– X\u1eed l\u00fd v\u00e0 t\u1eadn d\u1ee5ng d\u1eef li\u1ec7u:<\/strong> Doanh nghi\u1ec7p 4.0 t\u1ea1o ra l\u01b0\u1ee3ng d\u1eef li\u1ec7u kh\u1ed5ng l\u1ed3. Operation Manager c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng chuy\u1ec3n h\u00f3a d\u1eef li\u1ec7u th\u00e0nh th\u00f4ng tin h\u1eefu \u00edch, s\u1eed d\u1ee5ng ph\u00e2n t\u00edch n\u00e2ng cao \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t v\u00e0 d\u1ef1 \u0111o\u00e1n xu h\u01b0\u1edbng.<\/p>\n\n\n\n

– \u0110\u1ed5i m\u1edbi li\u00ean t\u1ee5c:<\/strong> T\u1ed1c \u0111\u1ed9 \u0111\u1ed5i m\u1edbi c\u00f4ng ngh\u1ec7 ng\u00e0y c\u00e0ng nhanh \u0111\u00f2i h\u1ecfi Operation Manager ph\u1ea3i li\u00ean t\u1ee5c c\u1eadp nh\u1eadt ki\u1ebfn th\u1ee9c, th\u1eed nghi\u1ec7m c\u00e1c ph\u01b0\u01a1ng ph\u00e1p m\u1edbi v\u00e0 khuy\u1ebfn kh\u00edch v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn trong doanh nghi\u1ec7p.<\/p>\n\n\n\n

– \u0110\u1ea3m b\u1ea3o an ninh m\u1ea1ng:<\/strong> Khi m\u1ecdi th\u1ee9 \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i, r\u1ee7i ro v\u1ec1 b\u1ea3o m\u1eadt th\u00f4ng tin t\u0103ng l\u00ean. Theo \u0111\u00f3, Operation Manager c\u1ea7n ph\u1ed1i h\u1ee3p v\u1edbi b\u1ed9 ph\u1eadn IT \u0111\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c quy tr\u00ecnh v\u1eadn h\u00e0nh b\u1ea3o \u0111\u1ea3m an to\u00e0n th\u00f4ng tin.<\/p>\n\n\n\n

V\u00ed d\u1ee5 th\u1ef1c t\u1ebf: T\u1ea1i c\u00e1c nh\u00e0 m\u00e1y s\u1ea3n xu\u1ea5t thi\u1ebft b\u1ecb c\u00f4ng ngh\u1ec7 th\u00f4ng minh nh\u01b0 \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng, Operation Manager kh\u00f4ng ch\u1ec9 qu\u1ea3n l\u00fd d\u00e2y chuy\u1ec1n s\u1ea3n xu\u1ea5t truy\u1ec1n th\u1ed1ng m\u00e0 c\u00f2n ph\u1ed1i h\u1ee3p tri\u1ec3n khai h\u1ec7 th\u1ed1ng IoT \u0111\u1ec3 gi\u00e1m s\u00e1t thi\u1ebft b\u1ecb, ph\u00e2n t\u00edch d\u1eef li\u1ec7u s\u1ea3n xu\u1ea5t th\u1eddi gian th\u1ef1c v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh nh\u1edd AI. H\u1ecd \u0111\u00e3 chuy\u1ec3n t\u1eeb vai tr\u00f2 ng\u01b0\u1eddi gi\u00e1m s\u00e1t sang vai tr\u00f2 ng\u01b0\u1eddi \u0111i\u1ec1u ph\u1ed1i h\u1ec7 th\u1ed1ng t\u00edch h\u1ee3p gi\u1eefa con ng\u01b0\u1eddi, m\u00e1y m\u00f3c v\u00e0 ph\u1ea7n m\u1ec1m.<\/p>\n\n\n\n

\u0110\u1ecdc th\u00eam:<\/strong> [T\u1ea2I MI\u1ec4N PH\u00cd] 65+ b\u1ed9 quy tr\u00ecnh qu\u1ea3n l\u00fd doanh nghi\u1ec7p chu\u1ea9n h\u00f3a<\/a><\/p>\n\n\n\n

6. Base.vn – N\u1ec1n t\u1ea3ng qu\u1ea3n tr\u1ecb v\u1eadn h\u00e0nh to\u00e0n di\u1ec7n d\u00e0nh cho Operation Manager<\/h2>\n\n\n\n

L\u00e0 Operation Manager, b\u1ea1n \u0111\u1ee9ng gi\u1eefa r\u1ea5t nhi\u1ec1u m\u1eaft x\u00edch: con ng\u01b0\u1eddi – quy tr\u00ecnh – d\u1eef li\u1ec7u. M\u1ed9t thay \u0111\u1ed5i nh\u1ecf trong h\u1ec7 th\u1ed1ng v\u1eadn h\u00e0nh c\u0169ng c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng t\u1edbi n\u0103ng su\u1ea5t, chi ph\u00ed v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

Base.vn \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 tr\u1edf th\u00e0nh trung t\u00e2m \u0111i\u1ec1u khi\u1ec3n cho ch\u00ednh b\u1ea1n, n\u01a1i m\u1ecdi ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n, minh b\u1ea1ch v\u00e0 theo th\u1eddi gian th\u1ef1c. \u0110i\u1ec3m \u0111\u1eb7c bi\u1ec7t l\u00e0, Base.vn mang \u0111\u1ebfn h\u01a1n 60 \u1ee9ng d\u1ee5ng, \u0111\u01b0\u1ee3c chia th\u00e0nh 5 b\u1ed9 gi\u1ea3i ph\u00e1p, \u0111\u1ed3ng h\u00e0nh c\u00f9ng b\u1ea1n trong to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh v\u1eadn h\u00e0nh doanh nghi\u1ec7p:<\/p>\n\n\n\n

1. Base Work+: Ki\u1ec3m so\u00e1t quy tr\u00ecnh v\u00e0 t\u1ed1i \u01b0u n\u0103ng su\u1ea5t:<\/strong><\/p>\n\n\n\n

    \n
  • Chu\u1ea9n h\u00f3a quy tr\u00ecnh v\u1eadn h\u00e0nh theo SOP<\/li>\n\n\n\n
  • Gi\u00e1m s\u00e1t ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c v\u00e0 d\u1ef1 \u00e1n theo th\u1eddi gian th\u1ef1c<\/li>\n\n\n\n
  • T\u1ef1 \u0111\u1ed9ng h\u00f3a ph\u00ea duy\u1ec7t v\u00e0 nh\u1eefng lu\u1ed3ng quy tr\u00ecnh ph\u1ee9c t\u1ea1p<\/li>\n\n\n\n
  • \u0110o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t t\u1eebng th\u00e0nh vi\u00ean v\u00e0 c\u1ea3 \u0111\u1ed9i nh\u00f3m b\u1eb1ng d\u1eef li\u1ec7u<\/li>\n\n\n\n
  • Gi\u00fap Operation Manager: gi\u1ea3m ph\u1ee5 thu\u1ed9c con ng\u01b0\u1eddi, lo\u1ea1i b\u1ecf sai s\u00f3t, t\u0103ng t\u1ed1c tri\u1ec3n khai v\u00e0 th\u1ef1c thi m\u1ecdi ho\u1ea1t \u0111\u1ed9ng theo ti\u00eau chu\u1ea9n.<\/li>\n<\/ul>\n\n\n\n

    2. Base HRM+: Qu\u1ea3n tr\u1ecb con ng\u01b0\u1eddi to\u00e0n di\u1ec7n<\/strong><\/p>\n\n\n\n

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    • Theo d\u00f5i v\u00f2ng \u0111\u1eddi nh\u00e2n s\u1ef1 t\u1eeb tuy\u1ec3n d\u1ee5ng \u0111\u1ebfn \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c<\/li>\n\n\n\n
    • \u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 nh\u00e2n s\u1ef1 theo KPI ho\u1eb7c OKR<\/li>\n\n\n\n
    • K\u1ebft h\u1ee3p v\u1edbi HR x\u00e2y d\u1ef1ng l\u1ed9 tr\u00ecnh ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u00e0o t\u1ea1o n\u1ed9i b\u1ed9<\/li>\n\n\n\n
    • Gi\u00fap Operation Manager: duy tr\u00ec ngu\u1ed3n l\u1ef1c \u0111\u00fang, \u0111\u1ee7 v\u00e0 n\u0103ng su\u1ea5t, t\u1ed1i \u01b0u chi ph\u00ed nh\u00e2n s\u1ef1 v\u00e0 x\u00e2y d\u1ef1ng k\u1ef7 lu\u1eadt trong v\u1eadn h\u00e0nh.<\/li>\n<\/ul>\n\n\n\n

      3. Base Finance+: Ki\u1ec3m so\u00e1t chi ph\u00ed v\u00e0 d\u00f2ng ti\u1ec1n theo th\u1eddi gian th\u1ef1c<\/strong><\/p>\n\n\n\n

        \n
      • N\u1eafm b\u1eaft ng\u00e2n s\u00e1ch theo ph\u00f2ng ban, d\u1ef1 \u00e1n<\/li>\n\n\n\n
      • Theo d\u00f5i lu\u1ed3ng ti\u1ec1n v\u00e0o\/ra t\u1eeb t\u00e0i kho\u1ea3n doanh nghi\u1ec7p<\/li>\n\n\n\n
      • Ki\u1ec3m so\u00e1t, ph\u00ea duy\u1ec7t chi ti\u00eau nghi\u00eam ng\u1eb7t<\/li>\n\n\n\n
      • Gi\u00fap Operation Manager: \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh nhanh h\u01a1n, s\u00e1ng su\u1ed1t h\u01a1n d\u1ef1a tr\u00ean s\u1ed1 li\u1ec7u t\u00e0i ch\u00ednh t\u1ee9c th\u1eddi.<\/li>\n<\/ul>\n\n\n\n

        4. Base CRM: V\u1eadn h\u00e0nh kinh doanh xuy\u00ean su\u1ed1t<\/strong><\/p>\n\n\n\n

          \n
        • Qu\u1ea3n l\u00fd to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng<\/li>\n\n\n\n
        • Gi\u00e1m s\u00e1t c\u00e1c quy tr\u00ecnh qu\u1ea3n l\u00fd s\u1ea3n ph\u1ea9m – b\u00e1n h\u00e0ng – marketing – ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u00ean c\u00f9ng m\u1ed9t h\u1ec7 th\u1ed1ng<\/li>\n\n\n\n
        • Theo d\u00f5i hi\u1ec7u su\u1ea5t kinh doanh v\u00e0 d\u1ef1 b\u00e1o t\u0103ng tr\u01b0\u1edfng<\/li>\n\n\n\n
        • Gi\u00fap Operation Manager: k\u1ebft n\u1ed1i v\u1eadn h\u00e0nh v\u00e0 kinh doanh, t\u1ed1i \u01b0u tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 doanh thu.<\/li>\n<\/ul>\n\n\n\n

          5. Base Info+: Ki\u1ec3m so\u00e1t m\u1ecdi lu\u1ed3ng th\u00f4ng tin n\u1ed9i b\u1ed9<\/strong><\/p>\n\n\n\n

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          • Truy\u1ec1n th\u00f4ng ch\u00ednh s\u00e1ch, quy \u0111\u1ecbnh, tin t\u1ee9c n\u1ed9i b\u1ed9<\/li>\n\n\n\n
          • Kh\u00f4ng b\u1ecf s\u00f3t th\u00f4ng tin quan tr\u1ecdng trong v\u1eadn h\u00e0nh<\/li>\n\n\n\n
          • X\u00e2y d\u1ef1ng v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c t\u00edch c\u1ef1c v\u00e0 minh b\u1ea1ch<\/li>\n\n\n\n
          • Gi\u00fap Operation Manager: t\u1ed5 ch\u1ee9c giao ti\u1ebfp li\u00ean ph\u00f2ng ban, gi\u1ea3m hi\u1ec3u l\u1ea7m v\u00e0 sai l\u1ec7ch trong truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin.<\/li>\n<\/ul>\n\n\n\n

            T\u1ea1i sao Operation Manager n\u00ean l\u1ef1a ch\u1ecdn Base.vn?<\/strong><\/p>\n\n\n\n

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            • To\u00e0n b\u1ed9 quy tr\u00ecnh v\u1eadn h\u00e0nh n\u1eb1m trong m\u1ed9t n\u1ec1n t\u1ea3ng duy nh\u1ea5t<\/li>\n\n\n\n
            • Ph\u00e2n quy\u1ec1n r\u00f5 r\u00e0ng, theo d\u00f5i d\u1eef li\u1ec7u real-time<\/li>\n\n\n\n
            • T\u00edch h\u1ee3p v\u00e0 m\u1edf r\u1ed9ng linh ho\u1ea1t theo nhu c\u1ea7u s\u1eed d\u1ee5ng c\u1ee7a t\u1eebng c\u00f4ng ty<\/li>\n\n\n\n
            • Ph\u00f9 h\u1ee3p doanh nghi\u1ec7p thu\u1ed9c m\u1ecdi quy m\u00f4, t\u1eeb startup \u0111\u1ebfn t\u1eadp \u0111o\u00e0n<\/li>\n<\/ul>\n\n\n\n

              H\u01a1n 10.000+ doanh nghi\u1ec7p trong nhi\u1ec1u ng\u00e0nh nh\u01b0 x\u00e2y d\u1ef1ng, ng\u00e2n h\u00e0ng, ph\u00e2n ph\u1ed1i, gi\u00e1o d\u1ee5c, F&B, y t\u1ebf\u2026, \u0111\u00e3 v\u00e0 \u0111ang tri\u1ec3n khai c\u00e1c gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 t\u1eeb Base.vn. H\u00e3y b\u1eaft \u0111\u1ea7u h\u00e0nh tr\u00ecnh c\u1ea3i ti\u1ebfn h\u1ec7 th\u1ed1ng v\u1eadn h\u00e0nh c\u00f9ng Base.vn ngay h\u00f4m nay.<\/p>\n\n\n\n

              \u201cCh\u00fang t\u00f4i nh\u1eadn th\u1ea5y Base l\u00e0 ph\u1ea7n m\u1ec1m r\u1ea5t th\u00f4ng minh v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng t\u00f9y bi\u1ebfn, \u0111a s\u1ed1 c\u00e1c ph\u00e2n h\u1ec7 \u0111\u1ec1u \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u c\u1ee7a Vietyacht. Sau m\u1ed9t th\u1eddi gian s\u1eed d\u1ee5ng, ch\u00fang t\u00f4i quy\u1ebft \u0111\u1ecbnh k\u00fd h\u1ee3p t\u00e1c chi\u1ebfn l\u01b0\u1ee3c 5 n\u0103m c\u00f9ng Base.vn\u201d – \u00d4ng Nguy\u1ec5n \u0110\u1ee9c Thu\u1eadn (Founder & CEO Vietyacht).<\/p>\n\n\n\n

              7. K\u1ebft b\u00e0i<\/h2>\n\n\n\n

              B\u00e0i vi\u1ebft tr\u00ean v\u1eeba cung c\u1ea5p cho ch\u00fang ta \u0111\u1ecbnh ngh\u0129a c\u1ee5 th\u1ec3 Operation Manager l\u00e0 g\u00ec. Trong th\u1eddi \u0111\u1ea1i s\u1ed1 h\u00f3a v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a, v\u1ecb tr\u00ed n\u00e0y kh\u00f4ng ch\u1ec9 \u0111\u00f2i h\u1ecfi k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd truy\u1ec1n th\u1ed1ng m\u00e0 c\u00f2n c\u1ea7n kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u1edbi c\u00f4ng ngh\u1ec7 m\u1edbi v\u00e0 d\u1eabn d\u1eaft thay \u0111\u1ed5i. V\u1edbi nhu c\u1ea7u ng\u00e0y c\u00e0ng t\u0103ng v\u1ec1 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh \u01b0u t\u00fa, \u0111\u00e2y l\u00e0 ngh\u1ec1 nghi\u1ec7p \u0111\u1ea7y tri\u1ec3n v\u1ecdng cho nh\u1eefng ai c\u00f3 \u0111am m\u00ea t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 ph\u00e1t tri\u1ec3n \u0111\u1ed9i nh\u00f3m.<\/p>\n","protected":false},"excerpt":{"rendered":"

              Operation Manager hay ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh l\u00e0 nh\u00e2n s\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111i\u1ec1u ph\u1ed1i nhi\u1ec1u m\u1ea3ng ho\u1ea1t \u0111\u1ed9ng kh\u00e1c nhau trong doanh nghi\u1ec7p, t\u1eeb qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 \u0111\u1ebfn t\u1ed1i \u01b0u quy tr\u00ecnh, nh\u1eb1m \u0111\u1ea3m b\u1ea3o m\u1ecdi ho\u1ea1t \u0111\u1ed9ng di\u1ec5n ra su\u00f4n s\u1ebb v\u00e0 hi\u1ec7u qu\u1ea3. B\u00e0i vi\u1ebft sau \u0111\u00e2y c\u1ee7a Base.vn s\u1ebd […]<\/p>\n","protected":false},"author":10,"featured_media":23982,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19],"tags":[],"ppma_author":[56],"class_list":["post-23961","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quan-tri-nhan-su"],"acf":[],"yoast_head":"\nOperation Manager l\u00e0 g\u00ec? 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