{"id":27420,"date":"2026-06-01T10:51:15","date_gmt":"2026-06-01T03:51:15","guid":{"rendered":"https:\/\/base.vn\/blog\/?p=27420"},"modified":"2026-06-01T11:36:26","modified_gmt":"2026-06-01T04:36:26","slug":"crm-va-cdp","status":"publish","type":"post","link":"https:\/\/base.vn\/blog\/crm-va-cdp\/","title":{"rendered":"CRM v\u00e0 CDP: Doanh nghi\u1ec7p n\u00ean tri\u1ec3n khai h\u1ec7 th\u1ed1ng n\u00e0o tr\u01b0\u1edbc?"},"content":{"rendered":"\n

Trong k\u1ef7 nguy\u00ean d\u1eef li\u1ec7u, vi\u1ec7c th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f2n l\u00e0 l\u1ee3i th\u1ebf m\u00e0 \u0111\u00e3 tr\u1edf th\u00e0nh \u0111i\u1ec1u ki\u1ec7n ti\u00ean quy\u1ebft \u0111\u1ec3 doanh nghi\u1ec7p t\u0103ng tr\u01b0\u1edfng b\u1ec1n v\u1eefng. \u0110\u00e2y c\u0169ng l\u00e0 l\u00fd do c\u00e1c n\u1ec1n t\u1ea3ng qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u v\u00e0 quan h\u1ec7 kh\u00e1ch h\u00e0ng nh\u01b0 CRM (Qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng) v\u00e0 CDP (N\u1ec1n t\u1ea3ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng) ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p quan t\u00e2m.<\/p>\n\n\n\n

Tuy v\u1eady, d\u00f9 \u0111\u1ec1u xoay quanh d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, CRM v\u00e0 CDP<\/strong> l\u1ea1i ph\u1ee5c v\u1ee5 nh\u1eefng m\u1ee5c ti\u00eau ho\u00e0n to\u00e0n kh\u00e1c nhau. Nhi\u1ec1u doanh nghi\u1ec7p v\u1eabn g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c ph\u00e2n bi\u1ec7t hai h\u1ec7 th\u1ed1ng n\u00e0y, d\u1eabn \u0111\u1ebfn l\u1ef1a ch\u1ecdn gi\u1ea3i ph\u00e1p ch\u01b0a ph\u00f9 h\u1ee3p ho\u1eb7c \u0111\u1ea7u t\u01b0 ch\u01b0a t\u1ed1i \u01b0u.<\/p>\n\n\n\n

V\u1eady CRM v\u00e0 CDP kh\u00e1c nhau \u1edf nh\u1eefng \u0111i\u1ec3m n\u00e0o? M\u1ed7i n\u1ec1n t\u1ea3ng gi\u1ea3i quy\u1ebft b\u00e0i to\u00e1n g\u00ec trong ho\u1ea1t \u0111\u1ed9ng kinh doanh? Doanh nghi\u1ec7p n\u00ean tri\u1ec3n khai CRM hay CDP tr\u01b0\u1edbc? Trong b\u00e0i vi\u1ebft n\u00e0y, h\u00e3y c\u00f9ng Base.vn<\/a> so s\u00e1nh CRM v\u00e0 CDP m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n \u0111\u1ec3 t\u00ecm ra l\u1ef1a ch\u1ecdn ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi t\u1eebng giai \u0111o\u1ea1n ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n\n\n

1. CRM v\u00e0 CDP trong h\u1ec7 sinh th\u00e1i MarTech v\u00e0 d\u1eef li\u1ec7u hi\u1ec7n \u0111\u1ea1i<\/h2>\n\n\n\n

\u0110\u1ec3 hi\u1ec3u r\u00f5 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa CRM (Qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng) v\u00e0 CDP (N\u1ec1n t\u1ea3ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng), tr\u01b0\u1edbc h\u1ebft ch\u00fang ta c\u1ea7n \u0111\u1eb7t 2 h\u1ec7 th\u1ed1ng n\u00e0y trong b\u1ee9c tranh t\u1ed5ng th\u1ec3 c\u1ee7a h\u1ec7 sinh th\u00e1i c\u00f4ng ngh\u1ec7 marketing (MarTech) v\u00e0 qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u hi\u1ec7n \u0111\u1ea1i. Th\u1ef1c t\u1ebf, CRM v\u00e0 CDP ch\u1ec9 l\u00e0 2 th\u00e0nh ph\u1ea7n trong m\u1ed9t ki\u1ebfn tr\u00fac d\u1eef li\u1ec7u r\u1ed9ng l\u1edbn, n\u01a1i nhi\u1ec1u n\u1ec1n t\u1ea3ng c\u00f9ng ph\u1ed1i h\u1ee3p \u0111\u1ec3 thu th\u1eadp, qu\u1ea3n l\u00fd, ph\u00e2n t\u00edch v\u00e0 khai th\u00e1c d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

M\u1ed9t kh\u00e1i ni\u1ec7m th\u01b0\u1eddng \u0111\u01b0\u1ee3c nh\u1eafc \u0111\u1ebfn l\u00e0 Customer Data Management (CDM) \u2013 Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 thu\u1eadt ng\u1eef bao qu\u00e1t to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng li\u00ean quan \u0111\u1ebfn d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, t\u1eeb thu th\u1eadp, l\u01b0u tr\u1eef, chu\u1ea9n h\u00f3a, b\u1ea3o m\u1eadt \u0111\u1ebfn khai th\u00e1c d\u1eef li\u1ec7u ph\u1ee5c v\u1ee5 kinh doanh. Trong \u0111\u00f3, CRM v\u00e0 CDP \u0111\u1ec1u l\u00e0 nh\u1eefng c\u00f4ng c\u1ee5 thu\u1ed9c h\u1ec7 sinh th\u00e1i CDM nh\u01b0ng \u0111\u1ea3m nhi\u1ec7m nh\u1eefng vai tr\u00f2 kh\u00e1c nhau.<\/p>\n\n\n\n

B\u00ean c\u1ea1nh \u0111\u00f3, nhi\u1ec1u doanh nghi\u1ec7p c\u0169ng d\u1ec5 nh\u1ea7m l\u1eabn gi\u1eefa CDP v\u00e0 Data Management Platform (DMP) \u2013 N\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd d\u1eef li\u1ec7u. \u0110\u00e2y l\u00e0 hai h\u1ec7 th\u1ed1ng ph\u1ee5c v\u1ee5 c\u00e1c m\u1ee5c ti\u00eau ho\u00e0n to\u00e0n kh\u00e1c nhau. DMP ch\u1ee7 y\u1ebfu x\u1eed l\u00fd d\u1eef li\u1ec7u \u1ea9n danh v\u00e0 d\u1eef li\u1ec7u t\u1eeb b\u00ean th\u1ee9 ba \u0111\u1ec3 ph\u1ee5c v\u1ee5 qu\u1ea3ng c\u00e1o tr\u1ef1c tuy\u1ebfn. Trong khi \u0111\u00f3, CDP t\u1eadp trung v\u00e0o d\u1eef li\u1ec7u \u0111\u1ecbnh danh v\u00e0 d\u1eef li\u1ec7u b\u00ean th\u1ee9 nh\u1ea5t do doanh nghi\u1ec7p s\u1edf h\u1eefu, gi\u00fap x\u00e2y d\u1ef1ng h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng th\u1ed1ng nh\u1ea5t v\u00e0 l\u00e2u d\u00e0i.<\/p>\n\n\n\n

\u1ede t\u1ea7ng h\u1ea1 t\u1ea7ng d\u1eef li\u1ec7u, doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i th\u01b0\u1eddng s\u1eed d\u1ee5ng Data Lakehouse \u2013 ki\u1ebfn tr\u00fac k\u1ebft h\u1ee3p \u01b0u \u0111i\u1ec3m c\u1ee7a H\u1ed3 d\u1eef li\u1ec7u (Data Lake)<\/a> v\u00e0 Kho d\u1eef li\u1ec7u (Data Warehouse)<\/a>. \u0110\u00e2y l\u00e0 n\u01a1i l\u01b0u tr\u1eef v\u00e0 x\u1eed l\u00fd kh\u1ed1i l\u01b0\u1ee3ng l\u1edbn d\u1eef li\u1ec7u t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau, bao g\u1ed3m c\u1ea3 d\u1eef li\u1ec7u c\u00f3 c\u1ea5u tr\u00fac v\u00e0 phi c\u1ea5u tr\u00fac. CDP c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u1ef1c ti\u1ebfp tr\u00ean n\u1ec1n t\u1ea3ng n\u00e0y ho\u1eb7c t\u00edch h\u1ee3p v\u1edbi n\u00f3 \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u.<\/p>\n\n\n\n

X\u00e9t trong to\u00e0n b\u1ed9 ki\u1ebfn tr\u00fac d\u1eef li\u1ec7u doanh nghi\u1ec7p, CRM th\u01b0\u1eddng \u0111\u00f3ng vai tr\u00f2 l\u00e0 h\u1ec7 th\u1ed1ng v\u1eadn h\u00e0nh \u1edf tuy\u1ebfn \u0111\u1ea7u, n\u01a1i \u0111\u1ed9i ng\u0169 kinh doanh, marketing v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0m vi\u1ec7c h\u00e0ng ng\u00e0y. Trong khi \u0111\u00f3, CDP ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t trung t\u00e2m d\u1eef li\u1ec7u ph\u00eda sau, thu th\u1eadp v\u00e0 h\u1ee3p nh\u1ea5t d\u1eef li\u1ec7u t\u1eeb nhi\u1ec1u ngu\u1ed3n, sau \u0111\u00f3 ph\u00e2n ph\u1ed1i c\u00e1c ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng, th\u00f4ng tin ph\u00e2n t\u00edch v\u00e0 d\u1eef li\u1ec7u h\u00e0nh vi cho c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c, bao g\u1ed3m c\u1ea3 CRM.<\/p>\n\n\n\n

Hi\u1ec3u r\u00f5 v\u1ecb tr\u00ed v\u00e0 ch\u1ee9c n\u0103ng c\u1ee7a t\u1eebng n\u1ec1n t\u1ea3ng s\u1ebd gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c d\u1eef li\u1ec7u ph\u00f9 h\u1ee3p, tr\u00e1nh \u0111\u1ea7u t\u01b0 ch\u1ed3ng ch\u00e9o v\u00e0 t\u1ed1i \u0111a h\u00f3a gi\u00e1 tr\u1ecb t\u1eeb d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

2. CRM l\u00e0 g\u00ec? Vai tr\u00f2, gi\u1edbi h\u1ea1n v\u00e0 hi\u1ec3u l\u1ea7m ph\u1ed5 bi\u1ebfn<\/h2>\n\n\n\n

CRM (Customer Relationship Management \u2013 Qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng)<\/a> l\u00e0 h\u1ec7 th\u1ed1ng gi\u00fap doanh nghi\u1ec7p qu\u1ea3n l\u00fd to\u00e0n b\u1ed9 th\u00f4ng tin, t\u01b0\u01a1ng t\u00e1c v\u00e0 m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng trong su\u1ed1t v\u00f2ng \u0111\u1eddi c\u1ee7a h\u1ecd. Song, CRM kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 m\u1ed9t n\u01a1i l\u01b0u tr\u1eef danh b\u1ea1 kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n l\u00e0 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p t\u1ed5 ch\u1ee9c, theo d\u00f5i v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng, marketing v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

Ch\u00fang ta c\u00f3 th\u1ec3 h\u00ecnh dung CRM nh\u01b0 m\u1ed9t \u201ctrung t\u00e2m d\u1eef li\u1ec7u v\u1eadn h\u00e0nh\u201d d\u00e0nh cho c\u00e1c b\u1ed9 ph\u1eadn ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng. M\u1ed7i kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 m\u1ed9t h\u1ed3 s\u01a1 ri\u00eang, bao g\u1ed3m th\u00f4ng tin li\u00ean h\u1ec7, l\u1ecbch s\u1eed giao d\u1ecbch, email, cu\u1ed9c g\u1ecdi, ghi ch\u00fa trao \u0111\u1ed5i, c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng \u0111ang theo \u0111u\u1ed5i v\u00e0 tr\u1ea1ng th\u00e1i hi\u1ec7n t\u1ea1i trong quy tr\u00ecnh ch\u0103m s\u00f3c. Nh\u1edd \u0111\u00f3, m\u1ecdi th\u00f4ng tin \u0111\u01b0\u1ee3c t\u1eadp trung tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng duy nh\u1ea5t, gi\u00fap \u0111\u1ed9i ng\u0169 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 v\u00e0 nh\u1ea5t qu\u00e1n h\u01a1n.<\/p>\n\n\n\n

Hi\u1ec7n nay, th\u1ecb tr\u01b0\u1eddng c\u00f3 nhi\u1ec1u n\u1ec1n t\u1ea3ng CRM uy t\u00edn nh\u01b0 Salesforce, HubSpot CRM, Zoho CRM hay Base CRM – do Base.vn ph\u00e1t tri\u1ec3n<\/a>. M\u1eb7c d\u00f9 kh\u00e1c nhau v\u1ec1 kh\u1ea3 n\u0103ng t\u00f9y ch\u1ec9nh v\u00e0 h\u1ec7 sinh th\u00e1i t\u00edch h\u1ee3p, c\u00e1c gi\u1ea3i ph\u00e1p n\u00e0y \u0111\u1ec1u h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau chung l\u00e0 gi\u00fap doanh nghi\u1ec7p qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng v\u00e0 quy tr\u00ecnh kinh doanh m\u1ed9t c\u00e1ch c\u00f3 h\u1ec7 th\u1ed1ng.<\/p>\n\n\n\n

Kh\u1ea3 n\u0103ng n\u1ed5i b\u1eadt nh\u1ea5t c\u1ee7a CRM l\u00e0 qu\u1ea3n l\u00fd quy tr\u00ecnh. H\u1ec7 th\u1ed1ng gi\u00fap chu\u1ea9n h\u00f3a ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng, theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u01a1 h\u1ed9i kinh doanh, qu\u1ea3n l\u00fd \u0111\u01b0\u1eddng \u1ed1ng b\u00e1n h\u00e0ng (Sales Pipeline) v\u00e0 d\u1ef1 b\u00e1o doanh thu d\u1ef1a tr\u00ean d\u1eef li\u1ec7u th\u1ef1c t\u1ebf. \u0110\u1ed3ng th\u1eddi, CRM gi\u00fap h\u1ea1n ch\u1ebf t\u00ecnh tr\u1ea1ng b\u1ecf s\u00f3t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, \u0111\u1ea3m b\u1ea3o m\u1ecdi c\u01a1 h\u1ed9i \u0111\u1ec1u \u0111\u01b0\u1ee3c theo d\u00f5i v\u00e0 ch\u0103m s\u00f3c \u0111\u00fang th\u1eddi \u0111i\u1ec3m.<\/p>\n\n\n\n

\u0110\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p B2B, n\u01a1i chu k\u1ef3 b\u00e1n h\u00e0ng th\u01b0\u1eddng k\u00e9o d\u00e0i v\u00e0 c\u00f3 nhi\u1ec1u b\u00ean tham gia v\u00e0o qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh, CRM B2B<\/a> g\u1ea7n nh\u01b0 tr\u1edf th\u00e0nh n\u1ec1n t\u1ea3ng c\u1ed1t l\u00f5i c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh. \u0110\u00e2y l\u00e0 c\u00f4ng c\u1ee5 gi\u00fap doanh nghi\u1ec7p duy tr\u00ec s\u1ef1 nh\u1ea5t qu\u00e1n trong v\u1eadn h\u00e0nh, n\u00e2ng cao hi\u1ec7u su\u1ea5t b\u00e1n h\u00e0ng v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng b\u1ec1n v\u1eefng trong d\u00e0i h\u1ea1n.<\/p>\n\n\n

\n
\"CRM
CRM l\u00e0 g\u00ec?<\/em><\/figcaption><\/figure><\/div>\n\n\n

3. CDP l\u00e0 g\u00ec? N\u1ec1n t\u1ea3ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng v\u00e0 “h\u1ed3 s\u01a1 360\u00b0”<\/h2>\n\n\n\n

CDP (Customer Data Platf<\/a>o<\/a>rm \u2013 N\u1ec1n t\u1ea3ng D\u1eef li\u1ec7u Kh\u00e1ch h\u00e0ng)<\/a> l\u00e0 h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 thu th\u1eadp, h\u1ee3p nh\u1ea5t v\u00e0 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau, t\u1eeb \u0111\u00f3 x\u00e2y d\u1ef1ng m\u1ed9t h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng th\u1ed1ng nh\u1ea5t cho t\u1eebng c\u00e1 nh\u00e2n ho\u1eb7c t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n

Theo \u0111\u1ecbnh ngh\u0129a t\u1eeb CDP Institute, m\u1ed9t n\u1ec1n t\u1ea3ng CDP ti\u00eau chu\u1ea9n c\u1ea7n \u0111\u00e1p \u1ee9ng 3 y\u00eau c\u1ea7u c\u1ed1t l\u00f5i: thu th\u1eadp d\u1eef li\u1ec7u \u0111a ngu\u1ed3n, t\u1ea1o h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng duy nh\u1ea5t v\u00e0 duy tr\u00ec kh\u1ea3 n\u0103ng chia s\u1ebb d\u1eef li\u1ec7u cho c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c trong doanh nghi\u1ec7p. N\u00f3i c\u00e1ch kh\u00e1c, CDP \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t \u201ctrung t\u00e2m d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng\u201d, n\u01a1i m\u1ecdi th\u00f4ng tin ph\u00e2n t\u00e1n \u0111\u01b0\u1ee3c t\u1eadp h\u1ee3p v\u00e0 k\u1ebft n\u1ed1i th\u00e0nh m\u1ed9t b\u1ee9c tranh ho\u00e0n ch\u1ec9nh.<\/p>\n\n\n\n

Trong th\u1ef1c t\u1ebf, d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng th\u01b0\u1eddng n\u1eb1m r\u1ea3i r\u00e1c \u1edf nhi\u1ec1u \u0111i\u1ec3m ch\u1ea1m kh\u00e1c nhau nh\u01b0 website, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng, email marketing, m\u1ea1ng x\u00e3 h\u1ed9i, h\u1ec7 th\u1ed1ng b\u00e1n h\u00e0ng t\u1ea1i c\u1eeda h\u00e0ng (POS), t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hay c\u00e1c n\u1ec1n t\u1ea3ng qu\u1ea3ng c\u00e1o. M\u1ed7i h\u1ec7 th\u1ed1ng ch\u1ec9 ph\u1ea3n \u00e1nh m\u1ed9t ph\u1ea7n h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng. CDP gi\u00fap k\u1ebft n\u1ed1i t\u1ea5t c\u1ea3 nh\u1eefng d\u1eef li\u1ec7u n\u00e0y l\u1ea1i v\u1edbi nhau \u0111\u1ec3 t\u1ea1o th\u00e0nh m\u1ed9t \u201ch\u1ed3 s\u01a1 360 \u0111\u1ed9\u201d to\u00e0n di\u1ec7n.<\/p>\n\n\n\n

V\u00ed d\u1ee5, m\u1ed9t kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3:<\/p>\n\n\n\n