{"id":7663,"date":"2025-04-01T15:19:35","date_gmt":"2025-04-01T08:19:35","guid":{"rendered":"https:\/\/base.vn\/blog\/?p=7663"},"modified":"2025-04-03T15:09:42","modified_gmt":"2025-04-03T08:09:42","slug":"quy-trinh-la-gi","status":"publish","type":"post","link":"https:\/\/base.vn\/blog\/quy-trinh-la-gi\/","title":{"rendered":"Quy tr\u00ecnh l\u00e0 g\u00ec? Hi\u1ec3u \u0111\u00fang \u0111\u1ec3 t\u1ed1i \u01b0u ho\u1ea1t \u0111\u1ed9ng doanh nghi\u1ec7p"},"content":{"rendered":"\n<p>Trong m\u1ed9t doanh nghi\u1ec7p, m\u1ecdi ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec1u c\u1ea7n c\u00f3 quy tr\u00ecnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh nh\u1ea5t qu\u00e1n, hi\u1ec7u su\u1ea5t cao v\u00e0 d\u1ec5 d\u00e0ng ki\u1ec3m so\u00e1t. Tuy nhi\u00ean, kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o c\u0169ng x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t quy tr\u00ecnh l\u00e0m vi\u1ec7c t\u1ed1i \u01b0u, d\u1eabn \u0111\u1ebfn t\u00ecnh tr\u1ea1ng ch\u1ed3ng ch\u00e9o c\u00f4ng vi\u1ec7c, l\u00e3ng ph\u00ed ngu\u1ed3n l\u1ef1c v\u00e0 gi\u1ea3m hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng. V\u1eady quy tr\u00ecnh l\u00e0 g\u00ec? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 thi\u1ebft l\u1eadp m\u1ed9t quy tr\u00ecnh khoa h\u1ecdc, gi\u00fap doanh nghi\u1ec7p v\u1eadn h\u00e0nh tr\u01a1n tru v\u00e0 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng? H\u00e3y c\u00f9ng <a href=\"https:\/\/base.vn\/?utm_source=base-blog&amp;utm_content=base.vn\/quy-trinh-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\">Base.vn<\/a> kh\u00e1m ph\u00e1 ngay trong b\u00e0i vi\u1ebft n\u00e0y!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-quy-trinh-la-gi\"><strong>1. Quy tr\u00ecnh l\u00e0 g\u00ec?<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-1-d\u1ecbnh-nghia\"><strong>1.1 \u0110\u1ecbnh ngh\u0129a<\/strong><\/h3>\n\n\n\n<p><strong>Quy tr\u00ecnh<\/strong> l\u00e0 m\u1ed9t chu\u1ed7i c\u00e1c ho\u1ea1t \u0111\u1ed9ng li\u00ean k\u1ebft v\u1edbi nhau, \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo m\u1ed9t tr\u00ecnh t\u1ef1 nh\u1ea5t \u0111\u1ecbnh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3. N\u00f3i c\u00e1ch kh\u00e1c, quy tr\u00ecnh l\u00e0 m\u1ed9t b\u1ea3n h\u01b0\u1edbng d\u1eabn chi ti\u1ebft v\u1ec1 c\u00e1ch th\u1ef1c hi\u1ec7n m\u1ed9t c\u00f4ng vi\u1ec7c, t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i.<\/p>\n\n\n\n<p>D\u1ef1a v\u00e0o ch\u1ee9c n\u0103ng, c\u00e1c quy tr\u00ecnh trong doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia th\u00e0nh 4 nh\u00f3m:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quy tr\u00ecnh qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh;<\/li>\n\n\n\n<li>Quy tr\u00ecnh qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng;<\/li>\n\n\n\n<li>Quy tr\u00ecnh \u0111\u1ed5i m\u1edbi;<\/li>\n\n\n\n<li>Quy tr\u00ecnh x\u00e3 h\u1ed9i\/ \u0111i\u1ec1u ti\u1ebft c\u01a1 quan qu\u1ea3n l\u00fd nh\u00e0 n\u01b0\u1edbc.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>L\u01b0u \u00fd r\u1eb1ng quy tr\u00ecnh v\u00e0 qu\u00e1 tr\u00ecnh l\u00e0 2 kh\u00e1i ni\u1ec7m kh\u00e1c nhau.&nbsp;<\/strong><\/p>\n\n\n\n<p>Trong khi quy tr\u00ecnh h\u01b0\u1edbng t\u1edbi s\u1ef1 c\u1ee5 th\u1ec3 v\u00e0 ti\u00eau chu\u1ea9n h\u00f3a t\u1eebng b\u01b0\u1edbc v\u00e0 m\u1ee5c ti\u00eau \u0111\u1ea1t \u0111\u01b0\u1ee3c, th\u00ec qu\u00e1 tr\u00ecnh l\u00e0 t\u1eadp h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng mang t\u00ednh ch\u1ea5t kh\u00e1i qu\u00e1t, linh ho\u1ea1t.&nbsp;<\/p>\n\n\n\n<p>M\u1ed9t qu\u00e1 tr\u00ecnh c\u00f3 th\u1ec3 bao g\u1ed3m nhi\u1ec1u quy tr\u00ecnh kh\u00e1c nhau. V\u00ed d\u1ee5, qu\u00e1 tr\u00ecnh tuy\u1ec3n d\u1ee5ng m\u1ed9t nh\u00e2n vi\u00ean ch\u00ednh th\u1ee9c trong doanh nghi\u1ec7p c\u1ea7n tr\u1ea3i qua nhi\u1ec1u quy tr\u00ecnh nghi\u1ec7p v\u1ee5: <a href=\"https:\/\/base.vn\/blog\/quy-trinh-tuyen-dung\/\" target=\"_blank\" rel=\"noreferrer noopener\">quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng<\/a>, quy tr\u00ecnh onboarding, quy tr\u00ecnh \u0111\u00e1nh gi\u00e1 th\u1eed vi\u1ec7c, quy tr\u00ecnh k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng lao \u0111\u1ed9ng.<\/p>\n\n\n\n<p>X\u00e2y d\u1ef1ng quy tr\u00ecnh trong doanh nghi\u1ec7p l\u00e0 c\u00f4ng vi\u1ec7c t\u01b0\u01a1ng \u0111\u1ed1i m\u1ea5t th\u1eddi gian, \u0111\u00f2i h\u1ecfi nhi\u1ec1u ki\u1ebfn th\u1ee9c c\u0169ng nh\u01b0 k\u1ef9 n\u0103ng. Tuy nhi\u00ean, \u0111\u00e2y l\u00e0 y\u00eau c\u1ea7u g\u1ea7n nh\u01b0 b\u1eaft bu\u1ed9c ph\u1ea3i c\u00f3 n\u1ebfu doanh nghi\u1ec7p c\u00f3 t\u1ea7m nh\u00ecn chi\u1ebfn l\u01b0\u1ee3c, mu\u1ed1n \u0111i v\u1eefng, b\u01b0\u1edbc xa.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/Quy-trinh-la-gi-1-1024x683.webp\" alt=\"Quy tr\u00ecnh l\u00e0 g\u00ec?\" class=\"wp-image-7670\" srcset=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/Quy-trinh-la-gi-1-1024x683.webp 1024w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/Quy-trinh-la-gi-1-300x200.webp 300w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/Quy-trinh-la-gi-1-768x512.webp 768w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/Quy-trinh-la-gi-1-1536x1024.webp 1536w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/Quy-trinh-la-gi-1.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-2-d\u1eb7c-di\u1ec3m-c\u1ee7a-quy-trinh\"><strong>1.2 \u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a quy tr\u00ecnh<\/strong><\/h3>\n\n\n\n<p>Nh\u01b0 \u0111\u00e3 tr\u00ecnh b\u00e0y \u1edf tr\u00ean, b\u1ea3n th\u00e2n m\u1ed7i quy tr\u00ecnh ph\u1ea3i \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c t\u00ednh r\u00f5 r\u00e0ng v\u00e0 c\u1ee5 th\u1ec3. C\u00f9ng xem x\u00e9t 5 \u0111\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ea7n c\u00f3 \u1edf m\u1ed7i quy tr\u00ecnh:<\/p>\n\n\n\n<p><strong>T\u00ednh nh\u1ea5t qu\u00e1n: <\/strong>Quy tr\u00ecnh \u0111\u1ea3m b\u1ea3o c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n nh\u1ea5t qu\u00e1n theo c\u00f9ng m\u1ed9t c\u00e1ch, b\u1ea5t k\u1ec3 ai l\u00e0 ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n. \u0110i\u1ec1u n\u00e0y gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c, gi\u1ea3m thi\u1ec3u sai s\u00f3t v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u ra \u0111\u1ed3ng \u0111\u1ec1u.<\/p>\n\n\n\n<p><strong>T\u00ednh minh b\u1ea1ch: <\/strong>C\u00e1c b\u01b0\u1edbc trong quy tr\u00ecnh \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 v\u00e0 c\u00f3 c\u00e1ch l\u00e0m r\u00f5 r\u00e0ng v\u00e0 minh b\u1ea1ch, gi\u00fap t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi tham gia \u0111\u1ec1u hi\u1ec3u r\u00f5 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<p><strong>T\u00ednh \u0111o l\u01b0\u1eddng: <\/strong>Quy tr\u00ecnh c\u1ea7n g\u1eafn li\u1ec1n v\u1edbi ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng \u0111\u1ec3 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 v\u00e0 hi\u1ec7u qu\u1ea3 th\u1ef1c hi\u1ec7n, v\u00ed d\u1ee5 nh\u01b0 th\u1eddi gian chu k\u1ef3, t\u1ef7 l\u1ec7 l\u1ed7i, t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh \u0111\u00fang h\u1ea1n, <a href=\"https:\/\/base.vn\/blog\/sla-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\">SLA<\/a> ho\u00e0n th\u00e0nh \u1edf t\u1eebng b\u01b0\u1edbc,&#8230; Nh\u1edd v\u1eady, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng x\u00e1c \u0111\u1ecbnh nh\u1eefng \u0111i\u1ec3m y\u1ebfu v\u00e0 th\u1ef1c hi\u1ec7n bi\u1ec7n ph\u00e1p c\u1ea3i ti\u1ebfn k\u1ecbp th\u1eddi.<\/p>\n\n\n\n<p><strong>T\u00ednh linh ho\u1ea1t: <\/strong>\u0110\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi nh\u1eefng thay \u0111\u1ed5i trong m\u00f4i tr\u01b0\u1eddng ho\u1eb7c y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c, quy tr\u00ecnh c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh. Tuy nhi\u00ean, vi\u1ec7c n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n c\u1ea9n th\u1eadn v\u00e0 c\u00f3 ki\u1ec3m so\u00e1t \u0111\u1ec3 tr\u00e1nh \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng.<\/p>\n\n\n\n<p><strong>T\u00ednh li\u00ean t\u1ee5c: <\/strong>Quy tr\u00ecnh n\u00ean \u0111\u01b0\u1ee3c xem x\u00e9t v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u00e1p \u1ee9ng c\u00e1c nhu c\u1ea7u hi\u1ec7n t\u1ea1i v\u00e0 t\u01b0\u01a1ng lai. Nh\u1edd v\u1eady, doanh nghi\u1ec7p ho\u1eb7c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 duy tr\u00ec l\u1ee3i th\u1ebf c\u1ea1nh tranh v\u00e0 th\u00edch \u1ee9ng v\u1edbi nh\u1eefng thay \u0111\u1ed5i c\u1ee7a th\u1ecb tr\u01b0\u1eddng.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#ebf6fd\"><strong>\u0110\u1ecdc th\u00eam:<\/strong> <a href=\"https:\/\/base.vn\/blog\/workflow-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\">Workflow l\u00e0 g\u00ec? C\u00e1ch t\u1ed1i \u01b0u quy tr\u00ecnh l\u00e0m vi\u1ec7c trong doanh nghi\u1ec7p<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-t\u1ea1i-sao-doanh-nghi\u1ec7p-c\u1ea7n-xay-d\u1ef1ng-quy-trinh\"><strong>2. T\u1ea1i sao doanh nghi\u1ec7p c\u1ea7n x\u00e2y d\u1ef1ng quy tr\u00ecnh?<\/strong><\/h2>\n\n\n\n<p>B\u1edfi l\u1ebd, theo th\u1eddi gian, quy m\u00f4 c\u1ee7a doanh nghi\u1ec7p t\u0103ng \u0111\u1ed3ng ngh\u0129a v\u1edbi s\u1ef1 t\u0103ng l\u00ean t\u01b0\u01a1ng \u1ee9ng c\u1ee7a b\u1ed9 m\u00e1y nh\u00e2n s\u1ef1 v\u00e0 kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c. N\u1ebfu doanh nghi\u1ec7p thi\u1ebfu \u0111i nh\u1eefng quy tr\u00ecnh \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng v\u00e0 qu\u1ea3n l\u00fd chu\u1ea9n m\u1ef1c, vi\u1ec7c m\u00e2u thu\u1eabn trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh r\u1ea5t c\u00f3 th\u1ec3 s\u1ebd x\u1ea3y ra, \u0111e d\u1ecda \u0111\u1ebfn ti\u1ebfn \u0111\u1ed9 c\u0169ng nh\u01b0 k\u1ebft qu\u1ea3 m\u1ee5c ti\u00eau c\u1ee7a c\u1ea3 t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n<p>C\u1ee5 th\u1ec3 h\u01a1n, v\u1ec1 m\u1eb7t l\u1ee3i \u00edch, quy tr\u00ecnh nghi\u1ec7p v\u1ee5 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng v\u00e0 qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>C\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c&nbsp;<\/li>\n\n\n\n<li>C\u1eaft gi\u1ea3m chi ph\u00ed nh\u1edd t\u0103ng n\u0103ng su\u1ea5t v\u00e0 t\u1ed1i \u01b0u, c\u1ea3i ti\u1ebfn c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh<\/li>\n\n\n\n<li>Gi\u1ea3m thi\u1ec3u r\u1ee7i ro trong qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh do c\u00e1c \u0111\u1ea7u c\u00f4ng vi\u1ec7c\/ nhi\u1ec7m v\u1ee5 \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng, chu\u1ea9n h\u00f3a theo th\u1ee9 t\u1ef1<\/li>\n\n\n\n<li>Nhanh ch\u00f3ng t\u1ea1o ra nh\u1eefng b\u01b0\u1edbc ti\u1ebfn m\u1edbi v\u00e0 \u0111\u1ed9t ph\u00e1 nh\u1edd c\u00e1c \u0111\u1ea7u vi\u1ec7c c\u0169 \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u v\u00e0 gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3<\/li>\n<\/ul>\n\n\n\n<p>V\u1edbi nh\u1eefng l\u1ee3i th\u1ebf n\u00e0y, r\u00f5 r\u00e0ng vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 qu\u1ea3n l\u00fd m\u1ed9t quy tr\u00ecnh \u201cchu\u1ea9n m\u1ef1c\u201d ch\u00ednh l\u00e0 con \u0111\u01b0\u1eddng d\u1eabn t\u1edbi th\u00e0nh c\u00f4ng m\u00e0 c\u00e1c c\u1ea5p l\u00e3nh \u0111\u1ea1o kh\u00f4ng th\u1ec3 n\u00e0o b\u1ecf qua.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-cac-b\u01b0\u1edbc-d\u1ec3-xay-d\u1ef1ng-va-qu\u1ea3n-ly-m\u1ed9t-quy-trinh-v\u1eadn-hanh-tieu-chu\u1ea9n\"><strong>3. C\u00e1c b\u01b0\u1edbc \u0111\u1ec3 x\u00e2y d\u1ef1ng v\u00e0 qu\u1ea3n l\u00fd m\u1ed9t quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n<\/strong><\/h2>\n\n\n\n<p>Tuy \u0111\u00f2i h\u1ecfi nhi\u1ec1u th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c, nh\u01b0ng vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 qu\u1ea3n l\u00fd quy tr\u00ecnh trong doanh nghi\u1ec7p c\u0169ng s\u1ebd tr\u1edf n\u00ean t\u01b0\u01a1ng \u0111\u1ed1i d\u1ec5 th\u1edf h\u01a1n n\u1ebfu \u0111\u01b0\u1ee3c tu\u00e2n th\u1ee7 theo <strong>m\u00f4 h\u00ecnh BPM Life Cycle <\/strong>g\u1ed3m 5 giai \u0111o\u1ea1n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Design: X\u00e2y d\u1ef1ng quy tr\u00ecnh trong doanh nghi\u1ec7p<\/li>\n\n\n\n<li>Modeling: M\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh<\/li>\n\n\n\n<li>Execution: D\u00f9ng c\u00f4ng c\u1ee5 \u0111\u1ec3 theo d\u00f5i &amp; qu\u1ea3n l\u00fd, ki\u1ec3m so\u00e1t quy tr\u00ecnh<\/li>\n\n\n\n<li>Monitoring: Theo d\u00f5i qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c tr\u00ean quy tr\u00ecnh, \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 (th\u1eddi gian x\u1eed l\u00fd, ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u ra, \u2026)<\/li>\n\n\n\n<li>Optimization: \u0110i\u1ec1u ch\u1ec9nh &amp; t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"895\" src=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/mo-hinh-BPM-1024x895.webp\" alt=\"M\u00f4 h\u00ecnh BPM\" class=\"wp-image-7680\" srcset=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/mo-hinh-BPM-1024x895.webp 1024w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/mo-hinh-BPM-300x262.webp 300w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/mo-hinh-BPM-768x672.webp 768w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/mo-hinh-BPM-1536x1343.webp 1536w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/mo-hinh-BPM.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p>Giai \u0111o\u1ea1n 4 v\u00e0 5 th\u01b0\u1eddng b\u1ecb nhi\u1ec1u doanh nghi\u1ec7p b\u1ecf qua do suy ngh\u0129 quy tr\u00ecnh \u0111\u1ec1 ra l\u00e0 c\u1ed1 \u0111\u1ecbnh kh\u00f4ng thay \u0111\u1ed5i. Nh\u01b0ng th\u1ef1c t\u1ebf quy tr\u00ecnh ph\u1ea3i linh ho\u1ea1t v\u00e0 theo s\u00e1t s\u1ef1 thay \u0111\u1ed5i c\u1ee7a doanh nghi\u1ec7p.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-giai-do\u1ea1n-1-design-xay-d\u1ef1ng-quy-trinh\"><strong>Giai \u0111o\u1ea1n 1: DESIGN \u2013 X\u00c2Y D\u1ef0NG QUY TR\u00ccNH<\/strong><\/h3>\n\n\n\n<p>Vi\u1ec7c x\u00e2y d\u1ef1ng c\u00e1c quy tr\u00ecnh trong doanh nghi\u1ec7p c\u1ea7n \u0111\u01b0\u1ee3c tu\u00e2n th\u1ee7 theo 5 n\u1ed9i dung ch\u1ee7 \u0111\u1ea1o, bao g\u1ed3m:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"494\" src=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/xay-dung-quy-trinh-1024x494.webp\" alt=\"5 b\u01b0\u1edbc x\u00e2y d\u1ef1ng quy tr\u00ecnh c\u01a1 b\u1ea3n\" class=\"wp-image-7678\" srcset=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/xay-dung-quy-trinh-1024x494.webp 1024w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/xay-dung-quy-trinh-300x145.webp 300w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/xay-dung-quy-trinh-768x371.webp 768w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/xay-dung-quy-trinh-1536x742.webp 1536w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/xay-dung-quy-trinh.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p><strong>#1 &#8211; X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u, ph\u1ea1m vi v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a c\u00f4ng vi\u1ec7c<\/strong><\/p>\n\n\n\n<p>B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean trong vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t <a href=\"https:\/\/base.vn\/blog\/sop-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\">quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n (SOP)<\/a>, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n ph\u1ea3i x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nhu c\u1ea7u, ph\u1ea1m vi \u00e1p d\u1ee5ng c\u1ee7a ch\u00fang (tr\u00ean nh\u1eefng c\u00e1 nh\u00e2n, ph\u00f2ng ban n\u00e0o?) v\u00e0 m\u1ee5c \u0111\u00edch cu\u1ed1i c\u00f9ng m\u00e0 h\u1ecd mu\u1ed1n h\u01b0\u1edbng \u0111\u1ebfn khi \u0111\u1ec1 ra quy tr\u00ecnh. Ch\u1ec9 khi ph\u00e2n t\u00edch v\u00e0 ch\u1ec9 ra \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0y, quy tr\u00ecnh m\u1edbi c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o v\u1eadn h\u00e0nh tr\u01a1n tru, k\u1ebft n\u1ed1i hi\u1ec7u qu\u1ea3 t\u1edbi \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean v\u00e0 \u0111\u01b0a \u0111\u1ebfn nh\u1eefng k\u1ebft qu\u1ea3 nh\u1ea5t \u0111\u1ecbnh.<\/p>\n\n\n\n<p>Ch\u00fang ta h\u00e3y xem x\u00e9t m\u1ed9t v\u00ed d\u1ee5 d\u01b0\u1edbi \u0111\u00e2y: Quy tr\u00ecnh s\u1ea3n xu\u1ea5t ra m\u1ed9t n\u1ed9i dung tr\u00ean blog, c\u1ee5 th\u1ec3 l\u00e0 m\u1ed9t b\u00e0i vi\u1ebft h\u1ecdc thu\u1eadt c\u1ee7a m\u1ed9t chuy\u00ean gia IT:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>B\u01b0\u1edbc 1: T\u00e1c gi\u1ea3 b\u00e0i vi\u1ebft (Chuy\u00ean gia IT) t\u1ea1o m\u1ed9t b\u1ea3n nh\u00e1p v\u1ec1 b\u00e0i vi\u1ebft c\u1ee7a m\u00ecnh tr\u00ean k\u00eanh blog c\u1ee7a doanh nghi\u1ec7p<\/li>\n\n\n\n<li>B\u01b0\u1edbc 2: Ng\u01b0\u1eddi bi\u00ean t\u1eadp (Editor) duy\u1ec7t n\u1ed9i dung b\u00e0i vi\u1ebft v\u00e0 \u0111\u01b0a ra y\u00eau c\u1ea7u ch\u1ec9nh s\u1eeda (feedback)<\/li>\n\n\n\n<li>B\u01b0\u1edbc 3: Quy tr\u00ecnh n\u00e0y l\u1eb7p l\u1ea1i \u0111\u1ebfn khi b\u00e0i vi\u1ebft ho\u00e0n ch\u1ec9nh, \u0111\u1ea1t y\u00eau c\u1ea7u v\u00e0 \u0111\u01b0\u1ee3c xu\u1ea5t b\u1ea3n<\/li>\n\n\n\n<li>B\u01b0\u1edbc 4: Ng\u01b0\u1eddi bi\u00ean t\u1eadp \u0111\u0103ng t\u1ea3i b\u00e0i vi\u1ebft l\u00ean website doanh nghi\u1ec7p v\u00e0 t\u1ed1i \u01b0u b\u00e0i vi\u1ebft cho c\u00f4ng c\u1ee5 t\u00ecm ki\u1ebfm<\/li>\n\n\n\n<li>B\u01b0\u1edbc 5: \u0110\u1ed9i ng\u0169 marketing thu th\u1eadp c\u00e1c li\u00ean l\u1ea1c \u0111\u0103ng k\u00fd t\u1eeb b\u00e0i vi\u1ebft<\/li>\n\n\n\n<li>B\u01b0\u1edbc 6: \u0110\u1ed9i ng\u0169 marketing g\u1eedi email t\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 ti\u1ebfp c\u1eadn, ph\u1ee5c v\u1ee5 cho m\u1ee5c \u0111\u00edch chuy\u1ec3n \u0111\u1ed5i b\u00e1n h\u00e0ng<\/li>\n<\/ul>\n\n\n\n<p>Theo v\u00ed d\u1ee5 b\u00ean tr\u00ean, nhu c\u1ea7u c\u1ee7a doanh nghi\u1ec7p l\u00fac n\u00e0y l\u00e0 \u0111\u01b0a ra m\u1ed9t quy tr\u00ecnh s\u1ea3n xu\u1ea5t n\u1ed9i dung h\u1ecdc thu\u1eadt, v\u1edbi ph\u1ea1m vi tri\u1ec3n khai \u0111\u01b0\u1ee3c chia cho 2 b\u1ed9 ph\u1eadn ch\u00ednh: quy tr\u00ecnh d\u00e0nh cho t\u00e1c gi\u1ea3 b\u00e0i vi\u1ebft \u2013 bi\u00ean t\u1eadp vi\u00ean, quy tr\u00ecnh thu th\u1eadp \u2013 ph\u00e2n ph\u1ed1i n\u1ed9i dung d\u00e0nh cho nh\u00f3m marketing. Ng\u01b0\u1eddi vi\u1ebft \u1edf b\u01b0\u1edbc 1 th\u1ef1c s\u1ef1 kh\u00f4ng c\u1ea7n ph\u1ea3i bi\u1ebft quy tr\u00ecnh nh\u00f3m marketing l\u00e0m cho c\u00e1c b\u01b0\u1edbc #5 v\u00e0 #6 v\u00e0 ng\u01b0\u1ee3c l\u1ea1i. T\u00e1c gi\u1ea3 b\u00e0i vi\u1ebft ch\u1ec9 c\u1ea7n bi\u1ebft c\u00e1c b\u01b0\u1edbc #1 \u0111\u1ebfn #4, trong khi ng\u01b0\u1eddi l\u00e0m marketing s\u1ebd c\u1ea7n hi\u1ec3u r\u1ea5t k\u1ef9 b\u01b0\u1edbc #5 v\u00e0 #6.<\/p>\n\n\n\n<p>M\u1ee5c \u0111\u00edch cu\u1ed1i c\u00f9ng c\u1ee7a quy tr\u00ecnh n\u00e0y l\u00e0 nh\u1eb1m \u0111\u01b0a ra n\u1ed9i dung ch\u1ea5t l\u01b0\u1ee3ng, c\u00f3 th\u1ec3 thu th\u1eadp l\u1ea1i \u0111\u01b0\u1ee3c th\u00f4ng tin \u0111\u0103ng k\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng. T\u1eeb nh\u1eefng th\u00f4ng tin \u0111\u0103ng k\u00fd n\u00e0y, h\u1ecd c\u00f3 th\u1ec3 l\u01b0u tr\u1eef v\u00e0 s\u1eed d\u1ee5ng ph\u1ee5c v\u1ee5 cho m\u1ee5c \u0111\u00edch chuy\u1ec3n \u0111\u1ed5i b\u00e1n h\u00e0ng, \u0111\u1ea9y m\u1ea1nh c\u00e1c m\u1ee5c ti\u00eau kinh doanh c\u1ed1t l\u00f5i.&nbsp;<\/p>\n\n\n\n<p><strong>#2 &#8211; \u201cChu\u1ea9n h\u00f3a\u201d quy tr\u00ecnh th\u00e0nh c\u00e1c b\u1ea3n m\u00f4 t\u1ea3<\/strong><\/p>\n\n\n\n<p>\u0110\u1ec3 d\u1ec5 d\u00e0ng tri\u1ec3n khai trong th\u1ef1c t\u1ebf, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n m\u00f4 h\u00ecnh h\u00f3a c\u00e1c y\u1ebfu t\u1ed1 thi\u1ebft y\u1ebfu trong quy tr\u00ecnh th\u00e0nh c\u00e1c b\u1ea3n m\u00f4 t\u1ea3. C\u00e1c b\u1ea3n m\u00f4 t\u1ea3 n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef v\u00e0 truy\u1ec1n \u0111\u1ea1t l\u1ea1i t\u1edbi \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean, \u0111\u00f3ng vai tr\u00f2 l\u00e0m khung tham chi\u1ebfu \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 \u1ee9ng d\u1ee5ng v\u00e0 \u0111i\u1ec1u ch\u1ec9nh c\u00f4ng vi\u1ec7c th\u1ef1c t\u1ebf sao cho \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng k\u1ebft qu\u1ea3 t\u1ed1t nh\u1ea5t.<\/p>\n\n\n\n<p>N\u1ed9i dung c\u1ee7a y\u1ebfu c\u1ee7a b\u1ea3n m\u00f4 t\u1ea3 quy tr\u00ecnh \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch x\u00e2y d\u1ef1ng tr\u00ean c\u00f4ng th\u1ee9c 5W \u2013 H \u2013 5M:<\/p>\n\n\n\n<p><strong>Why \u2013 X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau, y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c: <\/strong>Tr\u01b0\u1edbc khi x\u00e2y d\u1ef1ng b\u1ea5t c\u1ee9 m\u1ed9t quy tr\u00ecnh n\u00e0o, b\u1ea1n c\u1ea7n ph\u1ea3i tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c c\u00e1c c\u00e2u h\u1ecfi: T\u1ea1i sao b\u1ea1n ph\u1ea3i x\u00e2y d\u1ef1ng quy tr\u00ecnh n\u00e0y? N\u00f3 c\u00f3 \u00fd ngh\u0129a nh\u01b0 th\u1ebf n\u00e0o v\u1edbi t\u1ed5 ch\u1ee9c, b\u1ed9 ph\u1eadn c\u1ee7a b\u1ea1n? N\u1ebfu kh\u00f4ng l\u00e0m th\u00ec sao? N\u00f3i c\u00e1ch kh\u00e1c, \u0111\u00e2y ch\u00ednh l\u00e0 n\u1ed9i dung truy\u1ec1n t\u1ea3i m\u1ee5c ti\u00eau c\u1ee7a quy tr\u00ecnh, gi\u00fap b\u1ea1n c\u00f3 th\u1ec3 ki\u1ec3m so\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 cu\u1ed1i c\u00f9ng.<\/p>\n\n\n\n<p><strong>What \u2013 X\u00e1c \u0111\u1ecbnh n\u1ed9i dung c\u00f4ng vi\u1ec7c: <\/strong>Sau khi v\u1ea1ch r\u00f5 m\u1ee5c ti\u00eau, y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c; b\u1ea1n \u0111\u00e3 c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c n\u1ed9i dung c\u00f4ng vi\u1ec7c b\u1ea1n c\u1ea7n l\u00e0m l\u00e0 g\u00ec. C\u1ee5 th\u1ec3 c\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c ph\u1ea7n c\u00f4ng vi\u1ec7c \u0111\u00f3 l\u00e0 nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n\n\n\n<p><strong>Where, When, Who \u2013 X\u00e1c \u0111\u1ecbnh \u0111\u1ecba \u0111i\u1ec3m, th\u1eddi gian v\u00e0 nh\u00e2n s\u1ef1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c: <\/strong>T\u00f9y thu\u1ed9c v\u00e0o \u0111\u1eb7c th\u00f9 c\u1ee7a m\u1ed7i quy tr\u00ecnh, nh\u00e0 qu\u1ea3n l\u00fd l\u1ea1i c\u00f3 nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi kh\u00e1c nhau cho nh\u1eefng n\u1ed9i dung n\u00e0y: Where: C\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u1edf \u0111\u00e2u? B\u1ed9 ph\u1eadn n\u00e0o ki\u1ec3m tra? Giao h\u00e0ng t\u1ea1i \u0111\u1ecba \u0111i\u1ec3m n\u00e0o?, When: C\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n khi n\u00e0o, khi n\u00e0o th\u00ec b\u00e0n giao, khi n\u00e0o k\u1ebft th\u00fac? Who: Ai ch\u1ecbu tr\u00e1ch nhi\u1ec7m ch\u00ednh cho c\u00f4ng vi\u1ec7c? Ai l\u00e0 ng\u01b0\u1eddi ki\u1ec3m tra? Ai l\u00e0 ng\u01b0\u1eddi h\u1ed7 tr\u1ee3?\u2026<\/p>\n\n\n\n<p><strong>How \u2013 X\u00e1c \u0111\u1ecbnh ph\u01b0\u01a1ng ph\u00e1p th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c: <\/strong>\u1ede b\u01b0\u1edbc n\u00e0y, b\u1ea3n m\u00f4 t\u1ea3 quy tr\u00ecnh c\u1ea7n v\u1ea1ch r\u00f5 c\u00e1c th\u1ee9c th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c, c\u00e1c lo\u1ea1i t\u00e0i li\u1ec7u li\u00ean quan, ti\u00eau chu\u1ea9n cho c\u00f4ng vi\u1ec7c, c\u00e1ch th\u1ee9c v\u1eadn h\u00e0nh m\u00e1y m\u00f3c\u2026<\/p>\n\n\n\n<p><a href=\"https:\/\/base.vn\/blog\/mo-hinh-5m-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>M\u00f4 h\u00ecnh<\/strong> <strong>5M<\/strong><\/a><strong>: X\u00e1c \u0111\u1ecbnh ngu\u1ed3n l\u1ef1c: <\/strong>Nhi\u1ec1u quy tr\u00ecnh th\u01b0\u1eddng ch\u1ec9 ch\u00fa tr\u1ecdng \u0111\u1ebfn c\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n, \u0111\u1ea7u c\u00f4ng vi\u1ec7c m\u00e0 l\u1ea1i kh\u00f4ng ch\u00fa tr\u1ecdng \u0111\u1ebfn c\u00e1c ngu\u1ed3n l\u1ef1c. Trong khi th\u1ef1c t\u1ebf, vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 ph\u00e2n ph\u1ed1i ngu\u1ed3n l\u1ef1c t\u1ed1t lu\u00f4n l\u00e0 y\u1ebfu t\u1ed1 h\u00e0ng \u0111\u1ea7u \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o cho quy tr\u00ecnh \u0111\u01b0\u1ee3c di\u1ec5n ra hi\u1ec7u qu\u1ea3. Ngu\u1ed3n l\u1ef1c bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1: Man = ngu\u1ed3n nh\u00e2n l\u1ef1c, Money = Ti\u1ec1n b\u1ea1c, Material = nguy\u00ean v\u1eadt li\u1ec7u\/h\u1ec7 th\u1ed1ng cung \u1ee9ng, Machine = m\u00e1y m\u00f3c\/c\u00f4ng ngh\u1ec7, Method = ph\u01b0\u01a1ng ph\u00e1p l\u00e0m vi\u1ec7c.<\/p>\n\n\n\n<p><strong>#3 &#8211; Ph\u00e2n lo\u1ea1i \u0111\u1ed1i t\u01b0\u1ee3ng tham gia v\u00e0o quy tr\u00ecnh<\/strong><\/p>\n\n\n\n<p>\u0110\u1ec3 quy tr\u00ecnh di\u1ec5n ra \u0111\u01b0\u1ee3c ch\u1eb7t ch\u1ebd, ngu\u1ed3n l\u1ef1c con ng\u01b0\u1eddi \u2013 c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng tham gia tr\u1ef1c ti\u1ebfp ti\u1ebfn h\u00e0nh ph\u1ea3i \u0111\u01b0\u1ee3c ph\u00e2n chia vai tr\u00f2 ph\u00f9 h\u1ee3p v\u00e0 hi\u1ec7u qu\u1ea3. Trong \u0111\u00f3, c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng tham gia v\u00e0o quy tr\u00ecnh s\u1ebd \u0111\u01b0\u1ee3c chia th\u00e0nh 3 nh\u00f3m c\u1ee5 th\u1ec3, bao g\u1ed3m:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n: L\u00e0 nh\u1eefng c\u00e1 nh\u00e2n th\u1ef1c ti\u1ebfp \u0111\u1ea3m nh\u1eadn vi\u1ec7c ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc\/ \u0111\u1ea7u c\u00f4ng vi\u1ec7c trong quy tr\u00ecnh<\/li>\n\n\n\n<li>Ng\u01b0\u1eddi gi\u00e1m s\u00e1t: L\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 k\u1ebft qu\u1ea3 th\u1ef1c thi c\u00e1c \u0111\u1ea7u c\u00f4ng vi\u1ec7c c\u1ee7a ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n. C\u00e1c c\u00e1 nh\u00e2n n\u00e0y c\u00f3 vai tr\u00f2 \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn v\u00e0 ph\u1ea3n h\u1ed3i \u0111\u1ec3 ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n c\u00f3 \u0111\u1ecbnh h\u01b0\u1edbng x\u1eed l\u00fd quy tr\u00ecnh hi\u1ec7u qu\u1ea3 h\u01a1n.<\/li>\n\n\n\n<li>Ng\u01b0\u1eddi h\u1ed7 tr\u1ee3: L\u00e0 c\u00e1c c\u00e1 nh\u00e2n kh\u00f4ng tr\u1ef1c ti\u1ebfp th\u1ef1c hi\u1ec7n quy tr\u00ecnh, nh\u01b0ng gi\u00e1n ti\u1ebfp h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n ho\u00e0n th\u00e0nh n\u00f3 qua nh\u1eefng g\u00f3p \u00fd, truy\u1ec1n t\u1ea3i ki\u1ebfn th\u1ee9c\/ kinh nghi\u1ec7m th\u1ef1c ti\u1ebfn mang t\u00ednh chuy\u00ean m\u00f4n.<\/li>\n<\/ul>\n\n\n\n<p><strong>#4 &#8211; Ki\u1ec3m so\u00e1t \u2013 Ki\u1ec3m tra quy tr\u00ecnh<\/strong><\/p>\n\n\n\n<p>Kh\u00f4ng c\u00f3 b\u1ea5t c\u1ee9 quy tr\u00ecnh n\u00e0o c\u00f3 th\u1ec3 v\u1eadn h\u00e0nh hi\u1ec7u qu\u1ea3, tr\u01a1n tru n\u1ebfu ch\u1ec9 d\u1ef1a tr\u00ean nh\u1eefng m\u00f4 h\u00ecnh l\u00fd thuy\u1ebft c\u1ea3. B\u1edfi v\u1eady, trong qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng quy tr\u00ecnh, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n ph\u1ea3i \u0111\u1ed3ng th\u1eddi x\u00e1c \u0111\u1ecbnh c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ki\u1ec3m so\u00e1t, ki\u1ec3m tra li\u00ean t\u1ee5c, nh\u1eb1m \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 t\u1ed1i \u01b0u v\u00e0 \u0111\u01b0a nh\u1eefng c\u1ea3i thi\u1ec7n ph\u00f9 h\u1ee3p cho b\u1ed9 m\u00e1y v\u1eadn h\u00e0nh.<\/p>\n\n\n\n<p><strong>X\u00e1c \u0111\u1ecbnh ph\u01b0\u01a1ng ph\u00e1p ki\u1ec3m so\u00e1t: <\/strong>Vi\u1ec7c ki\u1ec3m so\u00e1t quy tr\u00ecnh c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua h\u00e0nh \u0111\u1ed9ng x\u00e1c \u0111\u1ecbnh c\u00e1c y\u1ebfu t\u1ed1 sau: \u0110\u01a1n v\u1ecb \u0111o l\u01b0\u1eddng c\u00f4ng vi\u1ec7c, \u0110o l\u01b0\u1eddng b\u1eb1ng c\u00f4ng c\u1ee5, d\u1ee5ng c\u1ee5 n\u00e0o? C\u00f3 bao nhi\u00eau \u0111i\u1ec3m ki\u1ec3m so\u00e1t v\u00e0 \u0111i\u1ec3m ki\u1ec3m so\u00e1t tr\u1ecdng y\u1ebfu&nbsp;<\/p>\n\n\n\n<p><strong>X\u00e1c \u0111\u1ecbnh ph\u01b0\u01a1ng ph\u00e1p ki\u1ec3m tra: <\/strong>\u0110\u00e2y l\u00e0 m\u1ed9t b\u01b0\u1edbc quan tr\u1ecdng v\u00e0 c\u1ea7n tu\u00e2n th\u1ee7 theo <a href=\"https:\/\/base.vn\/blog\/bieu-do-pareto\/\" target=\"_blank\" rel=\"noreferrer noopener\">nguy\u00ean t\u1eafc Pareto<\/a>: ch\u1ec9 ki\u1ec3m tra 20% s\u1ed1 l\u01b0\u1ee3ng nh\u01b0ng t\u00ecm ra 80% kh\u1ed1i l\u01b0\u1ee3ng sai s\u00f3t. Ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea7n x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nh\u1eefng n\u1ed9i dung d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 c\u00f4ng \u0111o\u1ea1n ki\u1ec3m tra \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 nh\u01b0 mong mu\u1ed1n: C\u1ea7n ph\u1ea3i ki\u1ec3m tra nh\u1eefng b\u01b0\u1edbc c\u00f4ng vi\u1ec7c n\u00e0o? T\u1ea7n su\u1ea5t ki\u1ec3m tra l\u00e0 bao l\u00e2u? Ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n ki\u1ec3m tra l\u00e0 ai? Nh\u1eefng \u0111i\u1ec3m ki\u1ec3m tra n\u00e0o l\u00e0 tr\u1ecdng y\u1ebfu?<\/p>\n\n\n\n<p><strong>#5 &#8211; Ho\u00e0n thi\u1ec7n t\u00e0i li\u1ec7u<\/strong><\/p>\n\n\n\n<p>M\u1ed9t quy tr\u00ecnh s\u1ebd kh\u00f4ng th\u1ec3 ho\u00e0n thi\u1ec7n \u0111\u01b0\u1ee3c n\u1ebfu thi\u1ebfu \u0111i nh\u1eefng t\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn tu\u00e2n th\u1ee7 v\u00e0 s\u1eed d\u1ee5ng. V\u00ec v\u1eady, b\u1ea1n c\u1ea7n ph\u1ea3i d\u1ef1 tr\u00f9 \u0111\u01b0\u1ee3c v\u00e0 cung c\u1ea5p th\u00eam nh\u1eefng th\u00f4ng tin, bi\u1ec3u m\u1eabu, h\u01b0\u1edbng d\u1eabn v\u00e0o m\u1ed9t v\u0103n b\u1ea3n quy chu\u1ea9n \u0111\u1ec3 h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean ti\u1ebfp thu quy tr\u00ecnh t\u1ed1t h\u01a1n.<\/p>\n\n\n\n<p>C\u00e1c th\u00f4ng tin ch\u00fa th\u00edch c\u1ea7n th\u00eam v\u00e0o t\u00e0i li\u1ec7u:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ph\u01b0\u01a1ng ph\u00e1p lu\u1eadn (Methodology)<\/li>\n\n\n\n<li>C\u00e1c c\u00f4ng c\u1ee5, t\u00e0i li\u1ec7u l\u00e0m vi\u1ec7c c\u1ea7n thi\u1ebft<\/li>\n\n\n\n<li>Nh\u1eefng b\u1ed9 ph\u1eadn, ph\u00f2ng ban li\u00ean quan<\/li>\n\n\n\n<li>C\u00e1c c\u1ea3nh b\u00e1o v\u1ec1 an to\u00e0n, s\u1ee9c kh\u1ecfe<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background\" style=\"background-color:#ebf6fd\"><strong>\u0110\u1ecdc th\u00eam: <\/strong><a href=\"https:\/\/base.vn\/blog\/bo-quan-ly-quy-trinh-doanh-nghiep\/\" target=\"_blank\" rel=\"noreferrer noopener\">[T\u1ea2I MI\u1ec4N PH\u00cd] 65+ b\u1ed9 quy tr\u00ecnh qu\u1ea3n l\u00fd doanh nghi\u1ec7p chu\u1ea9n h\u00f3a<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-giai-do\u1ea1n-2-modelling-mo-hinh-hoa-quy-trinh\"><strong>Giai \u0111o\u1ea1n 2: MODELLING \u2013 M\u00d4 H\u00ccNH H\u00d3A QUY TR\u00ccNH<\/strong><\/h3>\n\n\n\n<p>Modelling \u2013 m\u00f4 h\u00ecnh h\u00f3a l\u00e0 giai \u0111o\u1ea1n th\u1ee9 hai trong ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd quy tr\u00ecnh, khi c\u00e1c n\u1ed9i dung mang t\u00ednh l\u00fd thuy\u1ebft \u1edf giai \u0111o\u1ea1n \u0111\u1ea7u \u0111\u01b0\u1ee3c minh h\u1ecda l\u1ea1i th\u00e0nh h\u00ecnh \u1ea3nh, bao g\u1ed3m c\u00e1c b\u01b0\u1edbc \u0111\u1ecbnh tuy\u1ebfn v\u1edbi c\u00f4ng vi\u1ec7c v\u00e0 ng\u01b0\u1eddi tham gia \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng. M\u1ee5c \u0111\u00edch c\u1ee7a ho\u1ea1t \u0111\u1ed9ng m\u00f4 h\u00ecnh h\u00f3a l\u00e0 \u0111\u1ec3:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nh\u00ecn v\u00e0o quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n, c\u00f3 th\u1ec3 ph\u1ea7n n\u00e0o \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m \u0111\u1ea7u ra<\/li>\n\n\n\n<li>L\u00e0m b\u1ea3n tham chi\u1ebfu cho t\u00e1i thi\u1ebft k\u1ebf quy tr\u00ecnh. H\u1ed7 tr\u1ee3 b\u1eb1ng c\u00e1ch khi \u00e1nh x\u1ea1 th\u1ef1c ti\u1ec5n ng\u01b0\u1ee3c l\u1ea1i l\u01b0u \u0111\u1ed3, c\u00f3 th\u1ec3 nh\u1eadn ra \u0111\u00e2u l\u00e0 c\u00f4ng \u0111o\u1ea1n c\u1ea7n lo\u1ea1i b\u1ecf ho\u1eb7c c\u1ea3i ti\u1ebfn th\u00eam<\/li>\n\n\n\n<li>L\u00e0 t\u00e0i li\u1ec7u \u0111\u1ea7y \u0111\u1ee7 gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u \u0111\u01b0\u1ee3c c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a quy tr\u00ecnh, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u00e2n vi\u00ean m\u1edbi (c\u00f3 bao nhi\u00eau b\u01b0\u1edbc, c\u1ea7n s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 g\u00ec, c\u1ea7n h\u1ed7 tr\u1ee3 t\u1eeb ai,\u2026)<\/li>\n<\/ul>\n\n\n\n<p>C\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1c \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh, nh\u01b0ng ph\u1ed5 bi\u1ebfn nh\u1ea5t c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn l\u00e0 Flowchart. Flowchart (hay th\u01b0\u1eddng \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 l\u01b0u \u0111\u1ed3 \u2013 s\u01a1 \u0111\u1ed3 quy tr\u00ecnh), l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ti\u1ec7n \u0111\u1ed3 h\u1ecda tr\u1ef1c quan h\u00f3a c\u00e1c b\u01b0\u1edbc trong quy tr\u00ecnh th\u00e0nh nh\u1eefng h\u00ecnh \u1ea3nh \u0111\u01a1n gi\u1ea3n, bao g\u1ed3m c\u00e1c b\u01b0\u1edbc\/ c\u00f4ng vi\u1ec7c, c\u00e1c \u0111i\u1ec1u ki\u1ec7n thay \u0111\u1ed5i k\u1ebft qu\u1ea3,\u2026<\/p>\n\n\n\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 m\u1ed9t <a href=\"https:\/\/base.vn\/blog\/flowchart\/\" target=\"_blank\" rel=\"noreferrer noopener\">Flowchart<\/a> c\u01a1 b\u1ea3n, m\u00f4 t\u1ea3 quy tr\u00ecnh s\u1ea3n xu\u1ea5t n\u1ed9i dung \u0111\u1ec3 ph\u00e2n ph\u1ed1i thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ed9 ph\u1eadn Marketing:&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"441\" src=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/Quy-trinh-tren-flowchart-1024x441.webp\" alt=\"Flowchart c\u01a1 b\u1ea3n s\u1ea3n xu\u1ea5t n\u1ed9i dung\" class=\"wp-image-7674\" srcset=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/Quy-trinh-tren-flowchart-1024x441.webp 1024w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/Quy-trinh-tren-flowchart-300x129.webp 300w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/Quy-trinh-tren-flowchart-768x330.webp 768w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/Quy-trinh-tren-flowchart-1536x661.webp 1536w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/Quy-trinh-tren-flowchart.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p>Trong v\u00ed d\u1ee5 tr\u00ean, \u1edf m\u1ed7i c\u00f4ng vi\u1ec7c \u0111\u1ec1u c\u00f3 \u0111\u00edch danh ch\u1ee7 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng nh\u1eadn tr\u00e1ch nhi\u1ec7m, c\u0169ng nh\u01b0 c\u00f3 c\u00e1c \u0111i\u1ec1u ki\u1ec7n ti\u00ean quy\u1ebft \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh m\u1ed9t nhi\u1ec7m v\u1ee5 khi n\u00e0o l\u00e0 ho\u00e0n th\u00e0nh hay ch\u01b0a.&nbsp;<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#ebf6fd\"><strong>\u0110\u1ecdc th\u00eam:<em> <\/em><\/strong><a href=\"https:\/\/base.vn\/blog\/quy-trinh-lam-viec\/\" target=\"_blank\" rel=\"noreferrer noopener\">Quy tr\u00ecnh l\u00e0m vi\u1ec7c l\u00e0 g\u00ec? C\u00e1ch x\u00e2y d\u1ef1ng quy tr\u00ecnh hi\u1ec7u qu\u1ea3<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-giai-do\u1ea1n-3-execution-tri\u1ec3n-khai-quy-trinh\"><strong>Giai \u0111o\u1ea1n 3: EXECUTION \u2013 TRI\u1ec2N KHAI QUY TR\u00ccNH<\/strong><\/h3>\n\n\n\n<p>Sau khi \u0111\u00e3 ho\u00e0n t\u1ea5t 2 giai \u0111o\u1ea1n x\u00e2y d\u1ef1ng v\u00e0 m\u00f4 h\u00ecnh h\u00f3a, \u0111\u00e3 \u0111\u1ebfn l\u00fac b\u1ea1n \u0111\u01b0a quy tr\u00ecnh c\u1ee7a m\u00ecnh \u00e1p d\u1ee5ng tri\u1ec3n khai v\u00e0o th\u1ef1c t\u1ebf. Ho\u1ea1t \u0111\u1ed9ng tri\u1ec3n khai n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo 2 c\u00e1ch: (1) \u00e1p d\u1ee5ng quy tr\u00ecnh tr\u00ean gi\u1ea5y t\u1edd v\u00e0 (2) s\u1eed d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m c\u00f4ng ngh\u1ec7.<\/p>\n\n\n\n<p>Tuy nhi\u00ean, thay v\u00ec l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng \u00e1n (1) v\u1edbi h\u00e0ng t\u00e1 quy tr\u00ecnh ph\u1ee9c t\u1ea1p \u0111\u01b0\u1ee3c t\u1ed5ng h\u1ee3p v\u00e0 th\u1ee7 c\u00f4ng, \u0111\u1ed3ng th\u1eddi c\u0169ng kh\u00f4ng th\u1ec3 ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c ti\u1ebfn tr\u00ecnh th\u1ef1c t\u1ebf c\u1ee7a nh\u00e2n vi\u00ean, th\u00ec c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd ng\u00e0y nay \u0111\u1ec1u \u0111\u1ed3ng t\u00ecnh v\u1edbi vi\u1ec7c s\u1eed d\u1ee5ng ph\u01b0\u01a1ng \u00e1n (2).<\/p>\n\n\n\n<p><strong>Vi\u1ec7c s\u1eed d\u1ee5ng <a href=\"https:\/\/base.vn\/blog\/phan-mem-quan-ly-quy-trinh\/\" target=\"_blank\" rel=\"noreferrer noopener\">ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd quy tr\u00ecnh<\/a> t\u1ef1 \u0111\u1ed9ng c\u00f3 nhi\u1ec1u \u01b0u \u0111i\u1ec3m so v\u1edbi ph\u01b0\u01a1ng th\u1ee9c t\u1ef1 \u201cquy tr\u00ecnh h\u00f3a\u201d truy\u1ec1n th\u1ed1ng c\u1ee7a doanh nghi\u1ec7p nh\u01b0:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ti\u1ebft ki\u1ec7m kh\u00f4ng gian\/dung l\u01b0\u1ee3ng l\u01b0u tr\u1eef v\u0103n b\u1ea3n h\u01b0\u1edbng d\u1eabn quy tr\u00ecnh \u0111\u00e1ng k\u1ec3.<\/li>\n\n\n\n<li>T\u00ednh t\u01b0\u01a1ng t\u00e1c cao, d\u1ec5 hi\u1ec3u do \u0111\u00f3 ti\u1ebft ki\u1ec7m th\u1eddi gian h\u01b0\u1edbng d\u1eabn.<\/li>\n\n\n\n<li>T\u00ednh n\u0103ng ph\u00e2n lu\u1ed3ng c\u00f4ng vi\u1ec7c v\u00e0 thi\u1ebft l\u1eadp tr\u1eadt t\u1ef1 \u01b0u ti\u00ean cho c\u00f4ng vi\u1ec7c&nbsp;<\/li>\n\n\n\n<li>C\u00f3 kh\u1ea3 n\u0103ng l\u01b0u tr\u1eef c\u00e1c t\u00e1c v\u1ee5 quy tr\u00ecnh c\u00f9ng c\u00e1c file t\u00e1c v\u1ee5 tr\u00ean h\u1ec7 th\u1ed1ng.<\/li>\n\n\n\n<li>C\u00f3 kh\u1ea3 n\u0103ng th\u1ed1ng k\u00ea, \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean \u0111\u1ec3 ti\u1ebfp t\u1ee5c n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng quy tr\u00ecnh.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"517\" src=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/quy-trinh-workflow-1024x517.webp\" alt=\"Quy tr\u00ecnh thanh to\u00e1n tr\u00ean Workflow\" class=\"wp-image-7685\" srcset=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/quy-trinh-workflow-1024x517.webp 1024w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/quy-trinh-workflow-300x152.webp 300w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/quy-trinh-workflow-768x388.webp 768w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/quy-trinh-workflow-1536x776.webp 1536w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/quy-trinh-workflow.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-giai-do\u1ea1n-4-monitoring-theo-doi-danh-gia-quy-trinh\"><strong>Giai \u0111o\u1ea1n 4: MONITORING \u2013 THEO D\u00d5I, \u0110\u00c1NH GI\u00c1 QUY TR\u00ccNH<\/strong><\/h3>\n\n\n\n<p>Giai \u0111o\u1ea1n MONITORING ch\u00ednh l\u00e0 n\u1ec1n t\u1ea3ng cho vi\u1ec7c c\u1ea3i ti\u1ebfn v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a kh\u00f4ng ch\u1ec9 v\u1edbi quy tr\u00ecnh c\u1ee5 th\u1ec3, m\u00e0 c\u00f2n l\u00e0 to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh c\u1ee7a doanh nghi\u1ec7p. Th\u1eed ngh\u0129 m\u00e0 xem, b\u1ea1n s\u1ebd c\u1ea3i thi\u1ec7n quy tr\u00ecnh c\u1ee7a m\u00ecnh nh\u01b0 th\u1ebf n\u00e0o, n\u1ebfu c\u00f2n kh\u00f4ng bi\u1ebft ch\u00fang \u0111ang th\u1ef1c t\u1ebf di\u1ec5n bi\u1ebfn ra sao?<\/p>\n\n\n\n<p>\u0110\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a quy tr\u00ecnh, b\u1ea1n ph\u1ea3i theo d\u00f5i \u0111\u01b0\u1ee3c <strong>c\u00e1c ch\u1ec9 s\u1ed1 <a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/3320839\/minit_GUIDE_process%20performance%20indicators.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Process Performance Indicators (PPIs)<\/a><\/strong> \u2013 \u0111\u1ea1i \u0111i\u1ec7n \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 c\u00e1c m\u1ee5c ti\u00eau v\u00e0 k\u1ebft qu\u1ea3 \u0111\u1ea7u ra c\u1ee7a c\u1ea3 quy tr\u00ecnh. C\u00e1c ch\u1ec9 s\u1ed1 n\u00e0y ch\u1ee7 y\u1ebfu thu\u1ed9c v\u1ec1 3 nh\u00f3m ch\u00ednh, bao g\u1ed3m:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Nh\u00f3m ch\u1ec9 s\u1ed1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng k\u1ebft qu\u1ea3 \u0111\u1ea7u ra (s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5)<\/strong>: T\u00f9y thu\u1ed9c v\u00e0o t\u1eebng lo\u1ea1i k\u1ebft qu\u1ea3 \u0111\u1ea7u ra, ch\u1ec9 s\u1ed1 n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111o l\u01b0\u1eddng theo c\u00e1c c\u00e1ch kh\u00e1c nhau. Tuy nhi\u00ean, nh\u00ecn chung, vi\u1ec7c \u0111o l\u01b0\u1eddng ch\u1ec9 s\u1ed1 n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o vi\u1ec7c kh\u1ea3o s\u00e1t \u0110\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng\/ ng\u01b0\u1eddi ti\u1ebfp nh\u1eadn k\u1ebft qu\u1ea3 \u0111\u1ea7u ra.<\/li>\n\n\n\n<li><strong>Nh\u00f3m ch\u1ec9 s\u1ed1 v\u1ec1 th\u1eddi gian<\/strong> \u0111\u1ec3 th\u1ef1c hi\u1ec7n v\u00e0 \u0111\u01b0a k\u1ebft qu\u1ea3 \u0111\u1ea7u ra \u0111\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng\/ ng\u01b0\u1eddi ti\u1ebfp nh\u1eadn.<\/li>\n\n\n\n<li><strong>Nh\u00f3m ch\u1ec9 s\u1ed1 v\u1ec1 chi ph\u00ed<\/strong>: Bao g\u1ed3m c\u00e1c lo\u1ea1i nh\u01b0 chi ph\u00ed ch\u00eanh l\u1ec7ch gi\u1eefa c\u00e1c y\u1ebfu t\u1ed1 \u0111\u1ea7u v\u00e0o v\u00e0 k\u1ebft qu\u1ea3 \u0111\u1ea7u ra; chi ph\u00ed l\u00e0m l\u1ea1i do sai s\u00f3t\/ h\u1ecfng h\u00f3c trong quy tr\u00ecnh; chi ph\u00ed l\u1ee3i nhu\u1eadn t\u1eeb c\u00e1c k\u1ebft qu\u1ea3 \u0111\u1ea7u ra\u2026<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"533\" src=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/bao-cao-workflow-1024x533.webp\" alt=\"B\u00e1o c\u00e1o quy tr\u00ecnh tr\u00ean workflow\" class=\"wp-image-7688\" srcset=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/bao-cao-workflow-1024x533.webp 1024w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/bao-cao-workflow-300x156.webp 300w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/bao-cao-workflow-768x400.webp 768w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/bao-cao-workflow-1536x800.webp 1536w, https:\/\/base.vn\/wp-content\/uploads\/2024\/05\/bao-cao-workflow-2048x1066.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-giai-do\u1ea1n-5-optimization-di\u1ec1u-ch\u1ec9nh-t\u1ed1i-\u01b0u-quy-trinh\"><strong>Giai \u0111o\u1ea1n 5: OPTIMIZATION \u2013 \u0110I\u1ec0U CH\u1ec8NH, T\u1ed0I \u01afU QUY TR\u00ccNH<\/strong><\/h3>\n\n\n\n<p>D\u1ef1a v\u00e0o nh\u1eefng ch\u1ec9 s\u1ed1 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 trong giai \u0111o\u1ea1n 4, b\u1ea1n s\u1ebd t\u1eeb \u0111\u00f3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nh\u1eefng thi\u1ebfu s\u00f3t v\u00e0 h\u1ea1n ch\u1ebf trong nh\u1eefng quy tr\u00ecnh hi\u1ec7n t\u1ea1i, nh\u1edd v\u1eady c\u00f3 th\u1ec3 thi\u1ebft k\u1ebf, \u0111i\u1ec1u ch\u1ec9nh (Quay l\u1ea1i giai \u0111o\u1ea1n 1) ch\u00fang \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng k\u1ebft qu\u1ea3 t\u1ed1t h\u01a1n trong t\u01b0\u01a1ng lai.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-k\u1ebft-bai\">4. <strong>K\u1ebft b\u00e0i<\/strong><\/h2>\n\n\n\n<p><em>\u201cIf you can\u2019t describe what you are doing as a process, you don\u2019t know what you\u2019re doing.\u201d<\/em> <em>(N\u1ebfu b\u1ea1n kh\u00f4ng mi\u00eau t\u1ea3 \u0111\u01b0\u1ee3c quy tr\u00ecnh m\u00e0 m\u00ecnh \u0111ang l\u00e0m, b\u1ea1n th\u1eadt s\u1ef1 ch\u01b0a bi\u1ebft m\u00ecnh \u0111ang l\u00e0m g\u00ec \u0111\u00e2u).&nbsp;<\/em><\/p>\n\n\n\n<p>M\u1ed9t doanh nghi\u1ec7p v\u1edbi chi\u1ebfn l\u01b0\u1ee3c kh\u00f4n kh\u00e9o l\u00e0 d\u1ea5u hi\u1ec7u t\u1ed1t nh\u01b0ng ch\u01b0a \u0111\u1ee7. Doanh nghi\u1ec7p v\u1eabn c\u00f3 th\u1ec3 g\u1eb7p r\u1ee7i ro n\u1ebfu thi\u1ebfu \u0111i m\u1ed9t n\u1ec1n m\u00f3ng quy tr\u00ecnh ch\u1eafc ch\u1eafn. V\u00ec th\u1ebf, nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n hi\u1ec3u quy tr\u00ecnh l\u00e0 g\u00ec, v\u00e0 x\u00e2y d\u1ef1ng m\u1ed9t h\u1ec7 th\u1ed1ng quy tr\u00ecnh nghi\u1ec7p v\u1ee5 \u0111\u1ee7 r\u00f5 r\u00e0ng, m\u1ea1nh m\u1ebd \u0111\u1ec3 d\u1eabn d\u1eaft nh\u00e2n vi\u00ean \u0111i theo chi\u1ebfn l\u01b0\u1ee3c, \u0111\u1ec3 bi\u1ebfn k\u1ebf ho\u1ea1ch th\u00e0nh hi\u1ec7n th\u1ef1c, gi\u00fap doanh nghi\u1ec7p v\u01b0\u01a1n xa.&nbsp;<\/p>\n\n\n\n<p><strong>\u0110\u1ec3 nh\u1eadn t\u01b0 v\u1ea5n v\u00e0 nh\u1eadn demo Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh Base Workflow, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u0103ng k\u00fd <\/strong><a href=\"https:\/\/base.vn\/workflow?utm_source=base-blog&amp;utm_content=base.vn\/blog\/quy-trinh-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>ngay t\u1ea1i \u0111\u00e2y.<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trong m\u1ed9t doanh nghi\u1ec7p, m\u1ecdi ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec1u c\u1ea7n c\u00f3 quy tr\u00ecnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh nh\u1ea5t qu\u00e1n, hi\u1ec7u su\u1ea5t cao v\u00e0 d\u1ec5 d\u00e0ng ki\u1ec3m so\u00e1t. Tuy nhi\u00ean, kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o c\u0169ng x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t quy tr\u00ecnh l\u00e0m vi\u1ec7c t\u1ed1i \u01b0u, d\u1eabn \u0111\u1ebfn t\u00ecnh tr\u1ea1ng ch\u1ed3ng ch\u00e9o c\u00f4ng vi\u1ec7c, l\u00e3ng ph\u00ed ngu\u1ed3n [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":7742,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[18],"tags":[],"ppma_author":[55],"class_list":["post-7663","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quan-ly-van-hanh"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.4 (Yoast SEO v24.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quy tr\u00ecnh l\u00e0 g\u00ec? Hi\u1ec3u \u0111\u00fang \u0111\u1ec3 t\u1ed1i \u01b0u ho\u1ea1t \u0111\u1ed9ng doanh nghi\u1ec7p<\/title>\n<meta name=\"description\" content=\"Quy tr\u00ecnh l\u00e0 g\u00ec? Tr\u00ecnh t\u1ef1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c, \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3, \u0111\u1ed3ng nh\u1ea5t. C\u00e1ch x\u00e2y d\u1ef1ng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh trong doanh nghi\u1ec7p.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/base.vn\/blog\/quy-trinh-la-gi\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quy tr\u00ecnh l\u00e0 g\u00ec? Hi\u1ec3u \u0111\u00fang \u0111\u1ec3 t\u1ed1i \u01b0u ho\u1ea1t \u0111\u1ed9ng doanh nghi\u1ec7p\" \/>\n<meta property=\"og:description\" content=\"Quy tr\u00ecnh l\u00e0 g\u00ec? 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C\u00e1ch x\u00e2y d\u1ef1ng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh trong doanh nghi\u1ec7p.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/base.vn\/blog\/quy-trinh-la-gi\/\" \/>\n<meta property=\"og:site_name\" content=\"Base Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/base.vietnam\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-01T08:19:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-03T08:09:42+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/base.vn\/wp-content\/uploads\/2024\/05\/Quy-trinh.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Nguy\u1ec5n Thu Hu\u1ebf\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nguy\u1ec5n Thu Hu\u1ebf\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data2\" content=\"21 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/base.vn\/blog\/quy-trinh-la-gi\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/base.vn\/blog\/quy-trinh-la-gi\/\"},\"author\":{\"name\":\"Nguy\u1ec5n Thu Hu\u1ebf\",\"@id\":\"https:\/\/base.vn\/blog\/#\/schema\/person\/9d067ffeb4c644513fed5c37b69796b0\"},\"headline\":\"Quy tr\u00ecnh l\u00e0 g\u00ec? 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