{"id":955,"date":"2025-08-27T18:17:29","date_gmt":"2025-08-27T11:17:29","guid":{"rendered":"https:\/\/34.126.143.171\/?p=955"},"modified":"2025-09-04T14:05:29","modified_gmt":"2025-09-04T07:05:29","slug":"six-sigma","status":"publish","type":"post","link":"https:\/\/base.vn\/blog\/six-sigma\/","title":{"rendered":"Six Sigma l\u00e0 g\u00ec? Ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng hi\u1ec7u qu\u1ea3"},"content":{"rendered":"\n

Trong m\u00f4i tr\u01b0\u1eddng kinh doanh \u0111\u1ea7y c\u1ea1nh tranh, vi\u1ec7c duy tr\u00ec ch\u1ea5t l\u01b0\u1ee3ng cao v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0 y\u1ebfu t\u1ed1 s\u1ed1ng c\u00f2n c\u1ee7a m\u1ecdi doanh nghi\u1ec7p. Six Sigma<\/strong> ra \u0111\u1eddi nh\u01b0 m\u1ed9t gi\u1ea3i ph\u00e1p m\u1ea1nh m\u1ebd gi\u00fap gi\u1ea3m thi\u1ec3u sai s\u00f3t, n\u00e2ng cao hi\u1ec7u su\u1ea5t v\u00e0 t\u1ed1i \u0111a h\u00f3a gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

V\u1eady Six Sigma l\u00e0 g\u00ec, ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o v\u00e0 l\u00e0m sao \u0111\u1ec3 \u00e1p d\u1ee5ng v\u00e0o th\u1ef1c t\u1ebf?<\/strong> H\u00e3y c\u00f9ng Base.vn<\/a> t\u00ecm hi\u1ec3u chi ti\u1ebft trong b\u00e0i vi\u1ebft n\u00e0y.<\/p>\n\n\n\n

1. Six Sigma l\u00e0 g\u00ec?<\/h2>\n\n\n\n

Six Sigma (6 Sigma, hay 6\u03c3)<\/strong> l\u00e0 m\u1ed9t h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i ti\u1ebfn quy tr\u00ecnh kinh doanh v\u00e0 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng b\u1eb1ng c\u00e1ch d\u1ef1a tr\u00ean th\u1ed1ng k\u00ea \u0111\u1ec3 t\u00ecm ra l\u1ed7i (khuy\u1ebft t\u1eadt), x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n c\u1ee7a l\u1ed7i v\u00e0 x\u1eed l\u00fd l\u1ed7i nh\u1eb1m l\u00e0m t\u0103ng \u0111\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a quy tr\u00ecnh.<\/em><\/p>\n\n\n\n

Six Sigma kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng gi\u1ed1ng nh\u01b0 ISO 9001. H\u1ec7 ph\u01b0\u01a1ng ph\u00e1p n\u00e0y \u0111em t\u1edbi m\u1ed9t t\u01b0 duy m\u1edbi cho c\u00e1c doanh nghi\u1ec7p: thay v\u00ec t\u1eadp trung v\u00e0o x\u1eed l\u00fd c\u00e1c s\u1ea3n ph\u1ea9m l\u1ed7i, h\u00e3y \u0111\u1ea7u t\u01b0 c\u1ea3i thi\u1ec7n quy tr\u00ecnh \u0111\u1ec3 ng\u0103n l\u1ed7i x\u1ea3y ra, t\u1ea1o l\u1eadp s\u1ef1 \u1ed5n \u0111\u1ecbnh g\u1ea7n nh\u01b0 ho\u00e0n h\u1ea3o trong qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/p>\n\n\n\n

Six Sigma s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p th\u1ed1ng k\u00ea \u0111\u1ec3 \u0111\u1ebfm s\u1ed1 l\u1ed7i ph\u00e1t sinh trong m\u1ed9t qu\u00e1 tr\u00ecnh, sau \u0111\u00f3 t\u00ecm ra c\u00e1ch \u0111\u1ec3 kh\u1eafc ph\u1ee5c, \u0111\u01b0a n\u00f3 t\u1edbi c\u00e0ng g\u1ea7n m\u1ee9c \u201ckh\u00f4ng l\u1ed7i\u201d c\u00e0ng t\u1ed1t. Ch\u1ec9 khi n\u00e0o m\u1ed9t quy tr\u00ecnh kh\u00f4ng t\u1ed3n t\u1ea1i h\u01a1n 3,4 l\u1ed7i (hay khuy\u1ebft t\u1eadt) tr\u00ean m\u1ed7i m\u1ed9t tri\u1ec7u c\u01a1 h\u1ed9i (s\u1ea3n ph\u1ea9m), n\u00f3 m\u1edbi \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c ti\u00eau chu\u1ea9n c\u1ee7a Six Sigma.<\/strong><\/p>\n\n\n\n

Trong \u0111i\u1ec1u ki\u1ec7n th\u1ef1c t\u1ebf, m\u1ed9t quy tr\u00ecnh Six Sigma c\u00f3 s\u1ef1 ho\u00e0n h\u1ea3o \u0111\u1ebfn m\u1ee9c 99,99966%. \u0110\u00e2y l\u00e0 c\u1ea5p \u0111\u1ed9 Sigma th\u1ee9 6, v\u1edbi \u0111\u1ed9 l\u1ec7ch chu\u1ea9n \u0111\u1ea1i di\u1ec7n cho m\u1ee9c \u0111\u1ed9 tr\u01b0\u1edfng th\u00e0nh nh\u1ea5t c\u1ee7a m\u1ed9t quy tr\u00ecnh:<\/p>\n\n\n

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\"Six
Six Sigma l\u00e0 g\u00ec?<\/em><\/figcaption><\/figure><\/div>\n\n\n

Lean Six Sigma \u2013 Bi\u1ebfn th\u1ec3 c\u1ee7a Six Sigma<\/h3>\n\n\n\n

Lean<\/a><\/em><\/strong> l\u00e0 ph\u01b0\u01a1ng ph\u00e1p s\u1ea3n xu\u1ea5t do h\u00e3ng Toyota Nh\u1eadt B\u1ea3n kh\u1edfi x\u01b0\u1edbng, nh\u1eb1m lo\u1ea1i b\u1ecf l\u00e3ng ph\u00ed v\u00e0 b\u1ea5t h\u1ee3p l\u00fd trong qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t, h\u01b0\u1edbng m\u1ecdi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c theo h\u01b0\u1edbng \u201ctinh g\u1ecdn\u201d.<\/p>\n\n\n\n

Lean Six Sigma (LSS)<\/em><\/strong> l\u00e0 m\u00f4 h\u00ecnh qu\u1ea3n l\u00fd k\u1ebft h\u1ee3p c\u00e1c nguy\u00ean t\u1eafc qu\u1ea3n l\u00fd c\u1ee7a Lean v\u1edbi c\u00e1c ph\u01b0\u01a1ng ph\u00e1p Six Sigma. Lean gi\u00fap gi\u1ea3m thi\u1ec3u ch\u1ea5t th\u1ea3i v\u00e0 r\u00fat ng\u1eafn chu k\u1ef3 s\u1ea3n xu\u1ea5t ngay t\u1eeb \u0111\u1ea7u, trong khi Six Sigma t\u1eadp trung v\u00e0o tinh ch\u1ec9nh \u0111\u1ed9 ch\u00ednh x\u00e1c cho quy tr\u00ecnh. Ch\u00fang song h\u00e0nh c\u00f9ng nhau c\u00f3 th\u1ec3 coi l\u00e0 s\u1ef1 bi\u1ebfn th\u1ec3 t\u00edch c\u1ef1c.<\/p>\n\n\n

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Lean Six Sigma<\/em><\/figcaption><\/figure><\/div>\n\n\n

2. L\u1ee3i \u00edch c\u1ee7a h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p Six Sigma<\/h2>\n\n\n\n

Six Sigma gi\u00fap nhi\u1ec1u doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c kho\u1ea3n chi ph\u00ed \u0111\u00e1ng k\u1ec3. V\u00ed d\u1ee5, Motorola \u2013 \u0111\u01a1n v\u1ecb kh\u1edfi x\u01b0\u1edbng v\u00e0 ph\u00e1t tri\u1ec3n h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p n\u00e0y n\u0103m 1985 \u0111\u00e3 ti\u1ebft ki\u1ec7m 17 t\u1ef7 \u0111\u00f4 la. Trong kho\u1ea3ng 5 n\u0103m (t\u1eeb n\u0103m 1995 \u0111\u1ebfn 2000), Six Sigma \u0111\u01b0\u1ee3c cho l\u00e0 \u0111\u00e3 ti\u1ebft ki\u1ec7m cho t\u1eadp \u0111o\u00e0n General Electric (GE) 12 t\u1ef7 \u0111\u00f4 la. Theo con s\u1ed1 th\u1ed1ng k\u00ea<\/a> trong hai th\u1eadp k\u1ef7 g\u1ea7n \u0111\u00e2y, h\u01a1n 50 ph\u1ea7n tr\u0103m c\u00e1c c\u00f4ng ty Fortune 500 c\u0169ng tin d\u00f9ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y v\u1edbi kho\u1ea3n ti\u1ebft ki\u1ec7m h\u01a1n 400 t\u1ef7 \u0111\u00f4 la.<\/p>\n\n\n\n

Hai c\u00e2u chuy\u1ec7n c\u1ee5 th\u1ec3 v\u1ec1 th\u00e0nh c\u00f4ng c\u1ee7a Samsung v\u00e0 Ford Vi\u1ec7t Nam khi \u00e1p d\u1ee5ng Six Sigma s\u1ebd \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y \u1edf ph\u1ea7n cu\u1ed1i.<\/p>\n\n\n\n

M\u1ed9t s\u1ed1 ng\u01b0\u1eddi nh\u1eadn \u0111\u1ecbnh Six Sigma l\u00e0 m\u1ed9t th\u00f4ng l\u1ec7 m\u00e0 c\u00e1c t\u1eadp \u0111o\u00e0n l\u1edbn \u01b0a chu\u1ed9ng, m\u1ed9t s\u1ed1 ng\u01b0\u1eddi kh\u00e1c l\u1ea1i cho r\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y ch\u1ec9 d\u00e0nh cho c\u00e1c t\u1ed5 ch\u1ee9c nh\u1ecf m\u1edbi b\u1eaft \u0111\u1ea7u x\u00e2y d\u1ef1ng quy tr\u00ecnh kinh doanh. Tuy nhi\u00ean, c\u00e1c chuy\u00ean gia kh\u1eb3ng \u0111\u1ecbnh Six Sigma mang l\u1ea1i l\u1ee3i \u00edch cho t\u1ea5t c\u1ea3 c\u00e1c t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n

Chuy\u00ean gia t\u01b0 v\u1ea5n Jennifer Williams nh\u1eadn \u0111\u1ecbnh: \u201cKh\u00f4ng c\u00f3 ng\u00e0nh c\u00f4ng nghi\u1ec7p n\u00e0o kh\u00f4ng th\u1ec3 h\u01b0\u1edfng l\u1ee3i t\u1eeb Six Sigma<\/em>\u201d, mi\u1ec5n l\u00e0 n\u00f3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo m\u1ed9t quy tr\u00ecnh x\u00e1c \u0111\u1ecbnh.<\/strong><\/p>\n\n\n\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 6 l\u1ee3i \u00edch ch\u00ednh Six Sigma mang l\u1ea1i cho c\u00f4ng ty c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n

2.1 Gi\u1eef l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n\n\n\n

Khi \u0111\u1ecbnh ngh\u0129a khuy\u1ebft t\u1eadt c\u1ee7a quy tr\u00ecnh, Six Sigma t\u1eadp trung v\u00e0o s\u1ef1 th\u00f4ng hi\u1ec3u t\u01b0\u1eddng t\u1eadn c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng n\u00ean c\u00f3 \u0111\u01b0\u1ee3c t\u00ednh \u0111\u1ecbnh h\u01b0\u1edbng kh\u00e1ch h\u00e0ng r\u1ea5t cao. S\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n kh\u00f4ng nh\u1eefng kh\u00f4ng m\u1eafc l\u1ed7i m\u00e0 c\u00f2n \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c k\u1ef3 v\u1ecdng c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng \u2013 nguy\u00ean nh\u00e2n gi\u00fap gi\u1eef l\u00f2ng trung th\u00e0nh.<\/p>\n\n\n\n

\u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng ho\u1eb7c nghi\u00ean c\u1ee9u h\u00e0nh vi \u0111\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u g\u00ec v\u00e0 b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n \u0111i\u1ec1u \u0111\u00f3 b\u1eb1ng c\u00e1ch n\u00e0o.<\/p>\n\n\n\n

2.2 Gi\u1ea3m chi ph\u00ed, t\u0103ng l\u1ee3i nhu\u1eadn<\/h3>\n\n\n\n

Nh\u1edd v\u00e0o t\u1ef7 l\u1ec7 khuy\u1ebft t\u1eadt gi\u1ea3m \u0111\u00e1ng k\u1ec3 v\u00e0 kh\u00f4ng t\u00e1i di\u1ec5n trong t\u01b0\u01a1ng lai, doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 lo\u1ea1i b\u1ecf nh\u1eefng s\u1ef1 l\u00e3ng ph\u00ed kh\u00f4ng c\u1ea7n thi\u1ebft v\u00e0o nh\u00e2n c\u00f4ng ho\u1eb7c c\u00f4ng \u0111o\u1ea1n s\u1ea3n xu\u1ea5t k\u00e9m hi\u1ec7u qu\u1ea3, bao g\u1ed3m c\u1ea3 nguy\u00ean v\u1eadt li\u1ec7u v\u00e0 th\u1eddi gian. C\u1ed9ng th\u00eam nh\u1eefng th\u1ee9 b\u1ea1n t\u1ea1o ra ch\u1ec9 bao g\u1ed3m s\u1ea3n ph\u1ea9m b\u00e1n \u0111\u01b0\u1ee3c, chi ph\u00ed h\u00e0ng b\u00e1n tr\u00ean t\u1eebng \u0111\u01a1n v\u1ecb s\u1ea3n ph\u1ea9m s\u1ebd gi\u1ea3m v\u00e0 l\u1ee3i nhu\u1eadn s\u1ebd t\u0103ng l\u00ean.<\/p>\n\n\n\n

2.3 C\u1ea3i thi\u1ec7n v\u0103n ho\u00e1 doanh nghi\u1ec7p<\/h3>\n\n\n\n

M\u1ed9t \u201ck\u00eanh\u201d g\u1eafn k\u1ebft hi\u1ec7u qu\u1ea3 gi\u1eefa doanh nghi\u1ec7p v\u00e0 nh\u00e2n vi\u00ean kh\u00f4ng g\u00ec kh\u00e1c ngo\u00e0i quy tr\u00ecnh l\u00e0m vi\u1ec7c ho\u00e0n h\u1ea3o. Trong h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p Six Sigma, y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi quan tr\u1ecdng kh\u00f4ng thua k\u00e9m g\u00ec k\u1ef9 thu\u1eadt, th\u1eadm ch\u00ed c\u00f2n \u0111\u01b0\u1ee3c \u0111\u1ec1 cao h\u01a1n.<\/p>\n\n\n\n

H\u01a1n n\u1eefa, Six Sigma gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c c\u00e1c m\u00e2u thu\u1eabn ph\u00e1t sinh trong quy tr\u00ecnh kinh doanh nh\u1edd v\u00e0o ph\u01b0\u01a1ng ph\u00e1p \u0111o l\u01b0\u1eddng minh b\u1ea1ch v\u00e0 th\u00e1i \u0111\u1ed9 ch\u1ee7 \u0111\u1ed9ng trong c\u00f4ng vi\u1ec7c, gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng \u0111\u1ecbnh h\u01b0\u1edbng nh\u00e2n vi\u00ean h\u01a1n, cho d\u00f9 b\u1ea1n c\u00f3 theo lo\u1ea1i h\u00ecnh v\u0103n ho\u00e1 doanh nghi\u1ec7p \u0111\u1eb7c tr\u01b0ng n\u00e0o.<\/p>\n\n\n\n

Th\u1eed \u0111\u1eb7t m\u1ed9t so s\u00e1nh \u0111\u01a1n gi\u1ea3n: Gi\u1eefa m\u1ed9t d\u00e2y chuy\u1ec1n s\u1ea3n xu\u1ea5t tr\u01a1n tru v\u00e0 m\u1ed9t nh\u00f3m ng\u01b0\u1eddi th\u01b0\u1eddng kh\u00f4ng ph\u00e2n \u0111\u1ecbnh r\u00f5 r\u00e0ng tr\u00e1ch nhi\u1ec7m, nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n s\u1ebd mu\u1ed1n \u0111\u1ea7u qu\u00e2n v\u00e0o \u0111\u00e2u?<\/p>\n\n\n\n

2.4 L\u1eadp k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c<\/h3>\n\n\n\n

Six Sigma \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong b\u1ea5t k\u1ef3 t\u1ea7m nh\u00ecn chi\u1ebfn l\u01b0\u1ee3c n\u00e0o. Khi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n \u0111\u00e3 tuy\u00ean b\u1ed1 s\u1ee9 m\u1ec7nh, m\u1ee5c ti\u00eau v\u00e0 ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch SWOT<\/a>, th\u00ec Six Sigma gi\u00fap b\u1ea1n t\u1eadp trung v\u00e0o c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n.<\/p>\n\n\n\n

Ch\u1eb3ng h\u1ea1n, n\u1ebfu chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a b\u1ea1n h\u01b0\u1edbng t\u1edbi d\u1eabn \u0111\u1ea7u v\u1ec1 chi ph\u00ed tr\u00ean th\u1ecb tr\u01b0\u1eddng, th\u00ec Six Sigma c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 lo\u1ea1i b\u1ecf s\u1ef1 ph\u1ee9c t\u1ea1p kh\u00f4ng c\u1ea7n thi\u1ebft trong quy tr\u00ecnh n\u1ed9i b\u1ed9 v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn m\u1ee9c gi\u00e1 th\u1ea5p v\u1edbi nh\u00e0 cung c\u1ea5p nguy\u00ean li\u1ec7u.<\/p>\n\n\n\n

2.5 M\u1edf r\u1ed9ng quy m\u00f4 kinh doanh<\/h3>\n\n\n\n

M\u1ed9t khi b\u1ea1n \u0111\u00e3 lo\u1ea1i tr\u1eeb th\u00e0nh c\u00f4ng c\u00e1c ngu\u1ed3n g\u00e2y khuy\u1ebft t\u1eadt v\u00e0 t\u1ea1o l\u1eadp \u0111\u01b0\u1ee3c quy tr\u00ecnh \u0111\u1ea1t chu\u1ea9n Six Sigma, s\u1ebd ch\u1eb3ng c\u00f2n kh\u00f3 kh\u0103n trong c\u00e1c d\u1ef1 \u00e1n m\u1edf r\u1ed9ng quy m\u00f4 s\u1ea3n xu\u1ea5t c\u0169ng nh\u01b0 nh\u1eefng h\u1ec7 th\u1ed1ng \u0111o l\u01b0\u1eddng \u0111i k\u00e8m n\u1eefa. <\/p>\n\n\n\n

L\u00fd thuy\u1ebft bao gi\u1edd c\u0169ng \u0111\u01a1n gi\u1ea3n h\u01a1n th\u1ef1c t\u1ebf. \u0110\u1ecdc th\u00eam \u1ea5n ph\u1ea9m chia s\u1ebb “ng\u01b0\u1eddi th\u1eadt vi\u1ec7c th\u1eadt” t\u1ea1i m\u1ed9t doanh nghi\u1ec7p s\u1ea3n xu\u1ea5t \u0111i\u1ec3n h\u00ecnh<\/a><\/strong><\/em><\/p>\n\n\n\n

3. Nguy\u00ean t\u1eafc c\u1ee7a h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p Six Sigma<\/h2>\n\n\n\n

3.1 Lu\u00f4n h\u01b0\u1edbng t\u1edbi kh\u00e1ch h\u00e0ng<\/h3>\n\n\n\n

Gi\u1ed1ng nh\u01b0 nhi\u1ec1u tri\u1ebft l\u00fd kinh doanh kh\u00e1c, Six Sigma t\u1eadp trung v\u00e0o customers\u2019 voice<\/em> \u2013 ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ecdi s\u1ef1 s\u1eeda \u0111\u1ed5i, c\u1ea3i ti\u1ebfn quy tr\u00ecnh theo \u0111\u1ed9 chu\u1ea9n \u0111\u1ec1u c\u1ea7n x\u00e1c \u0111\u1ecbnh d\u1ef1a tr\u00ean nhu c\u1ea7u, y\u00eau c\u1ea7u v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

3.2 \u0110\u1ec1 cao d\u1eef li\u1ec7u v\u00e0 d\u1eef ki\u1ec7n<\/h3>\n\n\n\n

Doanh nghi\u1ec7p c\u1ea7n tr\u1ea3 l\u1eddi 2 c\u00e2u h\u1ecfi sau tr\u01b0\u1edbc khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh:<\/p>\n\n\n\n