{"id":9975,"date":"2025-07-08T09:05:14","date_gmt":"2025-07-08T02:05:14","guid":{"rendered":"https:\/\/base.vn\/blog\/?p=9975"},"modified":"2025-07-08T11:03:12","modified_gmt":"2025-07-08T04:03:12","slug":"operation-la-gi","status":"publish","type":"post","link":"https:\/\/base.vn\/blog\/operation-la-gi\/","title":{"rendered":"Operation l\u00e0 g\u00ec? \u0110\u1eb7c th\u00f9 c\u1ee7a b\u1ed9 ph\u1eadn v\u1eadn h\u00e0nh trong doanh nghi\u1ec7p"},"content":{"rendered":"\n<p>Trong m\u1ed9t doanh nghi\u1ec7p v\u1eadn h\u00e0nh tr\u01a1n tru, \u00edt ai ch\u00fa \u00fd \u0111\u1ebfn \u201cb\u1ed9 m\u00e1y th\u1ea7m l\u1eb7ng\u201d ph\u00eda sau \u2013 ch\u00ednh l\u00e0 b\u1ed9 ph\u1eadn Operation. T\u1eeb vi\u1ec7c \u0111\u1ea3m b\u1ea3o quy tr\u00ecnh di\u1ec5n ra m\u01b0\u1ee3t m\u00e0 \u0111\u1ebfn k\u1ebft n\u1ed1i c\u00e1c ph\u00f2ng ban hi\u1ec7u qu\u1ea3, Operation \u0111\u00f3ng vai tr\u00f2 c\u1ed1t l\u00f5i trong vi\u1ec7c duy tr\u00ec hi\u1ec7u su\u1ea5t v\u00e0 t\u1ed1i \u01b0u ngu\u1ed3n l\u1ef1c. V\u1eady c\u1ee5 th\u1ec3, <strong>Operation l\u00e0 g\u00ec<\/strong> v\u00e0 v\u00ec sao n\u00f3 ng\u00e0y c\u00e0ng quan tr\u1ecdng trong chi\u1ebfn l\u01b0\u1ee3c doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i? C\u00f9ng <a href=\"https:\/\/base.vn\/?utm_source=base-blog&amp;utm_content=operation-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\">Base.vn<\/a> t\u00ecm hi\u1ec3u chi ti\u1ebft.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-operation-la-gi\">1. Operation l\u00e0 g\u00ec?<\/h2>\n\n\n\n<p><strong>Operation<\/strong> (hay <strong>B\u1ed9 ph\u1eadn V\u1eadn h\u00e0nh<\/strong>) l\u00e0 b\u1ed9 ph\u1eadn ch\u1ecbu tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd v\u00e0 \u0111i\u1ec1u h\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y nh\u1eb1m \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 v\u00e0 li\u00ean t\u1ee5c c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/p>\n\n\n\n<p>C\u00e1c ch\u1ee9c n\u0103ng ch\u00ednh c\u1ee7a b\u1ed9 ph\u1eadn n\u00e0y bao g\u1ed3m:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Qu\u1ea3n l\u00fd quy tr\u00ecnh s\u1ea3n xu\u1ea5t: Gi\u00e1m s\u00e1t v\u00e0 \u0111i\u1ec1u ph\u1ed1i quy tr\u00ecnh s\u1ea3n xu\u1ea5t t\u1eeb nguy\u00ean li\u1ec7u \u0111\u1ea7u v\u00e0o \u0111\u1ebfn s\u1ea3n ph\u1ea9m cu\u1ed1i c\u00f9ng.<\/li>\n\n\n\n<li>Qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng: \u0110\u1ea3m b\u1ea3o cung \u1ee9ng nguy\u00ean li\u1ec7u v\u00e0 h\u00e0ng h\u00f3a \u0111\u00fang th\u1eddi gian, \u0111\u00fang s\u1ed1 l\u01b0\u1ee3ng.<\/li>\n\n\n\n<li>Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng: Thi\u1ebft l\u1eadp v\u00e0 duy tr\u00ec c\u00e1c ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng cho s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5.<\/li>\n\n\n\n<li>T\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t: T\u00ecm ki\u1ebfm v\u00e0 \u00e1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p, c\u00f4ng ngh\u1ec7 \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t v\u00e0 gi\u1ea3m chi ph\u00ed.<\/li>\n\n\n\n<li>Qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1: \u0110\u1ea3m b\u1ea3o \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 v\u00e0 an to\u00e0n th\u00f4ng qua tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o, v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t.<\/li>\n\n\n\n<li>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: X\u1eed l\u00fd y\u00eau c\u1ea7u v\u00e0 khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3.<\/li>\n<\/ul>\n\n\n\n<p>D\u00f9 b\u1ea5t c\u1ee9 doanh nghi\u1ec7p \u0111ang ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c s\u1ea3n xu\u1ea5t, th\u01b0\u01a1ng m\u1ea1i hay cung c\u1ea5p d\u1ecbch v\u1ee5, \u0111\u1ec1u kh\u00f4ng th\u1ec3 ho\u1ea1t \u0111\u1ed9ng n\u1ebfu kh\u00f4ng c\u00f3 ph\u00f2ng Operation.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"585\" src=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/Operation-la-gi-1-1024x585.webp\" alt=\"Operation l\u00e0 g\u00ec?\" class=\"wp-image-9987\" srcset=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/Operation-la-gi-1-1024x585.webp 1024w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/Operation-la-gi-1-300x171.webp 300w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/Operation-la-gi-1-768x438.webp 768w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/Operation-la-gi-1-1536x877.webp 1536w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/Operation-la-gi-1.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-b\u1ed9-ph\u1eadn-operation-lam-cong-vi\u1ec7c-gi-so-sanh-operation-va-back-office\">2. B\u1ed9 ph\u1eadn Operation l\u00e0m c\u00f4ng vi\u1ec7c g\u00ec? So s\u00e1nh Operation v\u00e0 Back Office<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-1-b\u1ed9-ph\u1eadn-operation-lam-cong-vi\u1ec7c-gi\">2.1 B\u1ed9 ph\u1eadn Operation l\u00e0m c\u00f4ng vi\u1ec7c g\u00ec?<\/h3>\n\n\n\n<p>Trong c\u00e1c c\u00f4ng ty nh\u1ecf, Operation th\u01b0\u1eddng th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 linh ho\u1ea1t v\u00e0 ch\u1ed3ng ch\u00e9o. C\u00f2n trong c\u00e1c c\u00f4ng ty l\u1edbn, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong ng\u00e0nh s\u1ea3n xu\u1ea5t, ranh gi\u1edbi gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn r\u00f5 r\u00e0ng h\u01a1n, v\u00e0 Operation c\u00f3 th\u1ec3 \u0111\u1ea3m nh\u1eadn c\u00e1c nhi\u1ec7m v\u1ee5 chuy\u00ean m\u00f4n cao h\u01a1n.&nbsp;<\/p>\n\n\n\n<p><strong>L\u1eadp k\u1ebf ho\u1ea1ch v\u1eadn h\u00e0nh kinh doanh: <\/strong>Ph\u00f2ng v\u1eadn h\u00e0nh tham gia x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau v\u00e0 chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a doanh nghi\u1ec7p, t\u1eeb \u0111\u00f3 l\u1eadp ra k\u1ebf ho\u1ea1ch v\u1eadn h\u00e0nh kinh doanh chi ti\u1ebft, \u0111\u1ea3m b\u1ea3o r\u1eb1ng qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh kh\u00f4ng b\u1ecb gi\u00e1n \u0111o\u1ea1n v\u00e0 c\u00e1c ngu\u1ed3n l\u1ef1c nh\u01b0 con ng\u01b0\u1eddi, thi\u1ebft b\u1ecb v\u00e0 nguy\u00ean v\u1eadt li\u1ec7u \u0111\u01b0\u1ee3c ph\u00e2n b\u1ed5 h\u1ee3p l\u00fd \u0111\u1ec3 \u0111\u1ea1t hi\u1ec7u su\u1ea5t t\u1ed1i \u01b0u.<\/p>\n\n\n\n<p><strong>Qu\u1ea3n l\u00fd ng\u00e2n s\u00e1ch v\u1eadn h\u00e0nh: <\/strong>Ph\u00f2ng Operation l\u1eadp v\u00e0 qu\u1ea3n l\u00fd ng\u00e2n s\u00e1ch cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh, bao g\u1ed3m chi ph\u00ed s\u1ea3n xu\u1ea5t, chi ph\u00ed nguy\u00ean v\u1eadt li\u1ec7u, chi ph\u00ed nh\u00e2n s\u1ef1,&#8230; nh\u1eb1m \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c kho\u1ea3n chi th\u1ef1c t\u1ebf n\u1eb1m trong ph\u1ea1m vi ng\u00e2n s\u00e1ch \u0111\u00e3 \u0111\u1eb7t ra. L\u01b0u \u00fd r\u1eb1ng b\u1ed9 ph\u1eadn Operation ch\u1ec9 t\u1eadp trung v\u00e0o qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh li\u00ean quan \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t v\u00e0 v\u1eadn h\u00e0nh h\u00e0ng ng\u00e0y, kh\u00e1c v\u1edbi b\u1ed9 ph\u1eadn T\u00e0i ch\u00ednh &#8211; k\u1ebf to\u00e1n qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh t\u1ed5ng th\u1ec3 cho to\u00e0n doanh nghi\u1ec7p.<\/p>\n\n\n\n<p><strong>Qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng: <\/strong>B\u1ed9 ph\u1eadn Operation x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch cho to\u00e0n b\u1ed9 chu\u1ed7i cung \u1ee9ng &#8211; t\u1eeb nguy\u00ean li\u1ec7u \u0111\u1ea7u v\u00e0o \u0111\u1ebfn s\u1ea3n ph\u1ea9m ho\u00e0n thi\u1ec7n v\u00e0 giao h\u00e0ng &#8211; n\u00ean c\u1ea7n duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ngu\u1ed3n cung \u1ed5n \u0111\u1ecbnh v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng. Ngo\u00e0i ra, \u0111\u00e2y c\u0169ng l\u00e0 b\u1ed9 ph\u1eadn qu\u1ea3n l\u00fd v\u00e0 \u0111i\u1ec1u ph\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng logistics, bao g\u1ed3m v\u1eadn chuy\u1ec3n, kho b\u00e3i v\u00e0 ph\u00e2n ph\u1ed1i s\u1ea3n ph\u1ea9m.<\/p>\n\n\n\n<p><strong>Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng: <\/strong>B\u1ed9 ph\u1eadn n\u00e0y thi\u1ebft l\u1eadp c\u00e1c ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 quy tr\u00ecnh ki\u1ec3m so\u00e1t, th\u1ef1c hi\u1ec7n ki\u1ec3m tra \u0111\u1ecbnh k\u1ef3 \u0111\u1ec3 ph\u00e1t hi\u1ec7n v\u00e0 kh\u1eafc ph\u1ee5c l\u1ed7i n\u1ebfu c\u00f3, thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5, nh\u1eb1m m\u1ee5c ti\u00eau s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 \u0111\u00e1p \u1ee9ng ho\u1eb7c v\u01b0\u1ee3t qua c\u00e1c ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ec1 ra.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/Operation-1024x683.webp\" alt=\"Operation\" class=\"wp-image-9994\" srcset=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/Operation-1024x683.webp 1024w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/Operation-300x200.webp 300w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/Operation-768x512.webp 768w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/Operation-1536x1024.webp 1536w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/Operation.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-2-d\u1eb7c-thu-b\u1ed9-ph\u1eadn-operation-trong-cac-nganh-khac-nhau\">2.2 \u0110\u1eb7c th\u00f9 b\u1ed9 ph\u1eadn Operation trong c\u00e1c ng\u00e0nh kh\u00e1c nhau<\/h3>\n\n\n\n<p><strong>Operation trong doanh nghi\u1ec7p b\u00e1n l\u1ebb<\/strong><\/p>\n\n\n\n<p>Trong l\u0129nh v\u1ef1c b\u00e1n l\u1ebb, b\u1ed9 ph\u1eadn V\u1eadn h\u00e0nh ch\u1ecbu tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng li\u00ean quan \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p s\u1ea3n ph\u1ea9m cho kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 k\u1ecbp th\u1eddi. Nh\u1eefng c\u00f4ng vi\u1ec7c \u0111\u1eb7c th\u00f9 bao g\u1ed3m:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Qu\u1ea3n l\u00fd kho h\u00e0ng v\u00e0 chu\u1ed7i cung \u1ee9ng, \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u00e0ng h\u00f3a lu\u00f4n c\u00f3 s\u1eb5n trong kho v\u00e0 thu\u1eadn ti\u1ec7n cho ph\u00e2n ph\u1ed1i.&nbsp;<\/li>\n\n\n\n<li>\u0110i\u1ec1u ph\u1ed1i ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y t\u1ea1i c\u00e1c c\u1eeda h\u00e0ng, bao g\u1ed3m b\u1ed1 tr\u00ed nh\u00e2n vi\u00ean, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean, qu\u1ea3n l\u00fd tr\u01b0ng b\u00e0y s\u1ea3n ph\u1ea9m, gi\u00e1m s\u00e1t vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li>Theo d\u00f5i <a href=\"https:\/\/base.vn\/blog\/doanh-thu-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\">doanh thu<\/a> h\u00e0ng ng\u00e0y, qu\u1ea3n l\u00fd <a href=\"https:\/\/base.vn\/blog\/chi-phi-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\">chi ph\u00ed<\/a> ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u1eeda h\u00e0ng.<\/li>\n\n\n\n<li>Ph\u00e2n t\u00edch d\u1eef li\u1ec7u b\u00e1n h\u00e0ng \u0111\u1ec3 d\u1ef1 b\u00e1o nhu c\u1ea7u, t\u1ed1i \u01b0u h\u00f3a h\u00e0ng t\u1ed3n kho v\u00e0 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh kinh doanh chi\u1ebfn l\u01b0\u1ee3c.<\/li>\n<\/ul>\n\n\n\n<p><strong>Operation trong doanh nghi\u1ec7p F&amp;B<\/strong><\/p>\n\n\n\n<p>Trong l\u0129nh v\u1ef1c F&amp;B, b\u1ed9 ph\u1eadn V\u1eadn h\u00e0nh ph\u1ea3i \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u1eeb vi\u1ec7c chu\u1ea9n b\u1ecb nguy\u00ean li\u1ec7u \u0111\u1ebfn ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng di\u1ec5n ra m\u1ed9t c\u00e1ch m\u01b0\u1ee3t m\u00e0. Nh\u1eefng c\u00f4ng vi\u1ec7c ch\u00ednh bao g\u1ed3m:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0110\u1ea3m b\u1ea3o ngu\u1ed3n cung nguy\u00ean li\u1ec7u ch\u1ea5t l\u01b0\u1ee3ng, qu\u1ea3n l\u00fd h\u00e0ng t\u1ed3n kho \u0111\u1ec3&nbsp; gi\u1eef nguy\u00ean li\u1ec7u lu\u00f4n t\u01b0\u01a1i m\u1edbi v\u00e0 tr\u00e1nh l\u00e3ng ph\u00ed.<\/li>\n\n\n\n<li>Qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u1ebfp \u0111\u1ec3 t\u1ed1i \u01b0u th\u1eddi gian, \u0111\u1ea3m b\u1ea3o quy tr\u00ecnh ch\u1ebf bi\u1ebfn tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n VSATTP.<\/li>\n\n\n\n<li>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: \u0110\u00e0o t\u1ea1o v\u00e0 qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t, t\u1eeb th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng m\u00f3n \u0103n.<\/li>\n\n\n\n<li>Qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh nh\u00e0 h\u00e0ng: Theo d\u00f5i doanh thu, qu\u1ea3n l\u00fd chi ph\u00ed nguy\u00ean li\u1ec7u, chi ph\u00ed nh\u00e2n c\u00f4ng v\u00e0 c\u00e1c chi ph\u00ed kh\u00e1c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o nh\u00e0 h\u00e0ng ho\u1ea1t \u0111\u1ed9ng trong ph\u1ea1m vi ng\u00e2n s\u00e1ch.<\/li>\n\n\n\n<li>Ph\u00e2n t\u00edch d\u1eef li\u1ec7u kinh doanh: Thu th\u1eadp v\u00e0 <a href=\"https:\/\/base.vn\/blog\/phan-tich-du-lieu\/\" target=\"_blank\" rel=\"noreferrer noopener\">ph\u00e2n t\u00edch d\u1eef li\u1ec7u<\/a> v\u1ec1 doanh thu, chi ph\u00ed v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u1ea3i ti\u1ebfn ho\u1ea1t \u0111\u1ed9ng v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/li>\n<\/ul>\n\n\n\n<p><strong>Operation trong doanh nghi\u1ec7p s\u1ea3n xu\u1ea5t<\/strong><\/p>\n\n\n\n<p>Trong l\u0129nh v\u1ef1c s\u1ea3n xu\u1ea5t, b\u1ed9 ph\u1eadn V\u1eadn h\u00e0nh ch\u1ecbu tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd c\u00e1c quy tr\u00ecnh s\u1ea3n xu\u1ea5t t\u1eeb nguy\u00ean li\u1ec7u \u0111\u1ea7u v\u00e0o \u0111\u1ebfn s\u1ea3n ph\u1ea9m ho\u00e0n thi\u1ec7n. Nh\u1eefng c\u00f4ng vi\u1ec7c ch\u00ednh bao g\u1ed3m:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u1eadp k\u1ebf ho\u1ea1ch s\u1ea3n xu\u1ea5t: X\u00e2y d\u1ef1ng v\u00e0 qu\u1ea3n l\u00fd l\u1ecbch tr\u00ecnh s\u1ea3n xu\u1ea5t \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ea3n xu\u1ea5t di\u1ec5n ra li\u00ean t\u1ee5c v\u00e0 hi\u1ec7u qu\u1ea3, \u0111\u00e1p \u1ee9ng k\u1ecbp th\u1eddi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li>Qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng: \u0110\u1ea3m b\u1ea3o ngu\u1ed3n cung nguy\u00ean li\u1ec7u \u0111\u1ea7u v\u00e0o, qu\u1ea3n l\u00fd qu\u00e1 tr\u00ecnh nh\u1eadp kho v\u00e0 ph\u00e2n ph\u1ed1i s\u1ea3n ph\u1ea9m ho\u00e0n thi\u1ec7n \u0111\u1ebfn kh\u00e1ch h\u00e0ng ho\u1eb7c c\u00e1c \u0111i\u1ec3m b\u00e1n l\u1ebb.<\/li>\n\n\n\n<li>Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng: Thi\u1ebft l\u1eadp v\u00e0 duy tr\u00ec c\u00e1c ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng trong quy tr\u00ecnh s\u1ea3n xu\u1ea5t, th\u1ef1c hi\u1ec7n c\u00e1c ki\u1ec3m tra \u0111\u1ecbnh k\u1ef3 v\u00e0 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.<\/li>\n\n\n\n<li>Qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh s\u1ea3n xu\u1ea5t: L\u1eadp ng\u00e2n s\u00e1ch s\u1ea3n xu\u1ea5t, ki\u1ec3m so\u00e1t chi ph\u00ed nguy\u00ean li\u1ec7u, chi ph\u00ed nh\u00e2n c\u00f4ng v\u00e0 chi ph\u00ed v\u1eadn h\u00e0nh m\u00e1y m\u00f3c.<\/li>\n\n\n\n<li>B\u1ea3o tr\u00ec v\u00e0 s\u1eeda ch\u1eefa thi\u1ebft b\u1ecb: \u0110\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 c\u00e1c thi\u1ebft b\u1ecb s\u1ea3n xu\u1ea5t \u0111\u01b0\u1ee3c b\u1ea3o tr\u00ec \u0111\u1ecbnh k\u1ef3 v\u00e0 s\u1eeda ch\u1eefa k\u1ecbp th\u1eddi \u0111\u1ec3 tr\u00e1nh th\u1eddi gian ch\u1ebft trong qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t.<\/li>\n\n\n\n<li>Ph\u00e2n t\u00edch hi\u1ec7u su\u1ea5t s\u1ea3n xu\u1ea5t: Thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u s\u1ea3n xu\u1ea5t \u0111\u1ec3 t\u00ecm ra c\u00e1c \u0111i\u1ec3m y\u1ebfu v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u00e1c c\u1ea3i ti\u1ebfn nh\u1eb1m t\u0103ng hi\u1ec7u su\u1ea5t v\u00e0 gi\u1ea3m chi ph\u00ed.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background\" style=\"background-color:#ebf6fd\"><strong>\u0110\u1ecdc th\u00eam:<\/strong> <a href=\"https:\/\/base.vn\/blog\/lean-la-gi\/\">Lean l\u00e0 g\u00ec? \u1ee8ng d\u1ee5ng m\u00f4 h\u00ecnh Lean \u0111\u1ec3 gi\u1ea3m chi ph\u00ed trong doanh nghi\u1ec7p s\u1ea3n xu\u1ea5t<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-3-so-sanh-gi\u1eefa-operation-va-back-office\">2.3 So s\u00e1nh gi\u1eefa Operation v\u00e0 Back Office<\/h3>\n\n\n\n<p>Trong khi Operation t\u1eadp trung v\u00e0o vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp li\u00ean quan \u0111\u1ebfn s\u1ea3n xu\u1ea5t v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u00ednh c\u1ee7a doanh nghi\u1ec7p, Back Office l\u00e0 ph\u00f2ng ban h\u1ed7 tr\u1ee3 \u201ch\u1eadu tr\u01b0\u1eddng\u201d (kh\u00f4ng ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng), gi\u1ea3i quy\u1ebft c\u00e1c c\u00f4ng vi\u1ec7c h\u1eadu c\u1ea7n cho m\u1ed9t c\u00f4ng ty.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><\/td><td><strong>Operation<\/strong><\/td><td><strong>Back Office<\/strong><\/td><\/tr><tr><td><strong>Ch\u1ee9c n\u0103ng<\/strong><\/td><td>L\u00e0 trung t\u00e2m c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh.&nbsp;Qu\u1ea3n l\u00fd v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u00ednh c\u1ee7a doanh nghi\u1ec7p.<\/td><td>Gi\u1ea3i quy\u1ebft c\u00e1c c\u00f4ng vi\u1ec7c h\u00e0nh ch\u00ednh, v\u0103n ph\u00f2ng v\u00e0 h\u1eadu c\u1ea7n cho c\u00f4ng ty.&nbsp;\u0110\u1ea3m b\u1ea3o s\u1ef1 thu\u1eadn ti\u1ec7n v\u00e0 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c thu\u1eadn l\u1ee3i cho nh\u00e2n vi\u00ean, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3.<\/td><\/tr><tr><td><strong>V\u00ed d\u1ee5<\/strong><\/td><td>Qu\u1ea3n l\u00fd s\u1ea3n xu\u1ea5t, qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng, ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng.<\/td><td>Mua v\u00e0 cung c\u1ea5p v\u0103n ph\u00f2ng ph\u1ea9m, \u0111\u1ed3 tr\u00e0 n\u01b0\u1edbc cho nh\u00e2n vi\u00ean, t\u1ed5 ch\u1ee9c th\u0103m h\u1ecfi khi c\u00f3 nh\u00e2n vi\u00ean \u1ed1m \u0111au b\u1ec7nh t\u1eadt ho\u1eb7c sinh nh\u1eadt.<\/td><\/tr><tr><td><strong>T\u1ea7n su\u1ea5t ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng<\/strong><\/td><td>Th\u01b0\u1eddng c\u00f3 ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong c\u00e1c ng\u00e0nh nh\u01b0 b\u00e1n l\u1ebb v\u00e0 d\u1ecbch v\u1ee5.<\/td><td>Th\u01b0\u1eddng kh\u00f4ng ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, ch\u1ec9 t\u1eadp trung v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 t\u1ea1i v\u0103n ph\u00f2ng.<\/td><\/tr><tr><td><strong>Li\u00ean k\u1ebft v\u1edbi b\u1ed9 ph\u1eadn kh\u00e1c<\/strong><\/td><td>Li\u00ean k\u1ebft ch\u1eb7t ch\u1ebd v\u1edbi Marketing, Kinh doanh, D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/td><td>Ph\u1ed1i h\u1ee3p l\u00e0m vi\u1ec7c v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c ph\u00f2ng ban kh\u00e1c<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Trong c\u00f9ng m\u1ed9t doanh nghi\u1ec7p, Operation c\u1ea7n ph\u1ed1i h\u1ee3p ch\u1eb7t ch\u1ebd v\u1edbi Back Office \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 li\u00ean t\u1ee5c v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh. C\u00f2n Back Office c\u1ea7n hi\u1ec3u r\u00f5 y\u00eau c\u1ea7u v\u00e0 nhu c\u1ea7u c\u1ee7a Operation \u0111\u1ec3 cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 ph\u00f9 h\u1ee3p.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#ebf6fd\"><strong><em>T\u1ea3i mi\u1ec5n ph\u00ed: <\/em><\/strong><a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/10915iJ0quyFYFkkj0_XR0atU_boGIFMRbE1NXYYeeZ8\/edit?gid=0#gid=0\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>M\u1eabu \u0111\u00e1nh gi\u00e1 KPI b\u1ed9 ph\u1eadn Back Office<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-nh\u1eefng-v\u1ecb-tri-operation-ph\u1ed5-bi\u1ebfn-trong-doanh-nghi\u1ec7p\">3. Nh\u1eefng v\u1ecb tr\u00ed Operation ph\u1ed5 bi\u1ebfn trong doanh nghi\u1ec7p<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-1-operation-manager-qu\u1ea3n-ly-b\u1ed9-ph\u1eadn-v\u1eadn-hanh\">3.1 Operation Manager (Qu\u1ea3n l\u00fd b\u1ed9 ph\u1eadn v\u1eadn h\u00e0nh)<\/h3>\n\n\n\n<p>Operation Manager l\u00e0 ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u b\u1ed9 ph\u1eadn V\u1eadn h\u00e0nh v\u00e0 c\u00f3 tr\u00e1ch nhi\u1ec7m \u0111i\u1ec1u h\u00e0nh to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh c\u1ee7a doanh nghi\u1ec7p. V\u1edbi vai tr\u00f2 qu\u1ea3n l\u00fd cao c\u1ea5p n\u00e0y, h\u1ecd l\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c \u0111\u1ebfn ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 ph\u00e2n t\u00edch t\u00e0i ch\u00ednh.<\/p>\n\n\n\n<p>B\u00ean c\u1ea1nh \u0111\u00f3, Operation Manager ch\u1ecbu tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd v\u00e0 ph\u00e1t tri\u1ec3n nh\u00e2n s\u1ef1 trong b\u1ed9 ph\u1eadn V\u1eadn h\u00e0nh. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o, \u0111\u1ecbnh h\u00ecnh m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c, v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#ebf6fd\"><strong>\u0110\u1ecdc th\u00eam:<\/strong> <a href=\"https:\/\/base.vn\/blog\/bod-la-gi\/\">BOD l\u00e0 g\u00ec? Nh\u1eefng \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t v\u1ec1 Board of Directors<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-2-sale-operation-v\u1eadn-hanh-ban-hang\">3.2 Sale Operation (V\u1eadn h\u00e0nh b\u00e1n h\u00e0ng)<\/h3>\n\n\n\n<p>V\u1ecb tr\u00ed Sale Operation t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o doanh s\u1ed1 v\u00e0 hi\u1ec7u qu\u1ea3 kinh doanh. Sale Operation c\u00f3 nhi\u1ec7m v\u1ee5 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u b\u00e1n h\u00e0ng, h\u1ed7 tr\u1ee3 \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng, qu\u1ea3n l\u00fd quy tr\u00ecnh b\u00e1n h\u00e0ng, d\u1ef1 b\u00e1o v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch b\u00e1n h\u00e0ng, c\u0169ng nh\u01b0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng th\u00f4ng qua vi\u1ec7c t\u00ecm ki\u1ebfm v\u00e0 tri\u1ec3n khai c\u00e1c c\u1ea3i ti\u1ebfn.&nbsp;<\/p>\n\n\n\n<p>Sale Operation c\u1ea7n theo d\u00f5i th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng, t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ecd v\u00e0 qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-3-product-operation-v\u1eadn-hanh-s\u1ea3n-ph\u1ea9m\">3.3 Product Operation (V\u1eadn h\u00e0nh s\u1ea3n ph\u1ea9m)<\/h3>\n\n\n\n<p>Product Operation \u0111\u1ea3m nh\u1eadn vai tr\u00f2 qu\u1ea3n l\u00fd v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh li\u00ean quan \u0111\u1ebfn ph\u00e1t tri\u1ec3n v\u00e0 tri\u1ec3n khai s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p. H\u1ecd l\u00e0 nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u00f2ng \u0111\u1eddi c\u1ee7a s\u1ea3n ph\u1ea9m t\u1eeb \u00fd t\u01b0\u1edfng ban \u0111\u1ea7u \u0111\u1ebfn khi s\u1ea3n ph\u1ea9m ra m\u1eaft th\u1ecb tr\u01b0\u1eddng v\u00e0 \u0111\u1ebfn khi \u201cb\u00e3o h\u00f2a\u201d.&nbsp;<\/p>\n\n\n\n<p>Team Product th\u01b0\u1eddng l\u00e0m vi\u1ec7c ch\u1eb7t ch\u1ebd v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nh\u01b0 R&amp;D, marketing v\u00e0 b\u00e1n h\u00e0ng, \u0111\u1ec3 s\u1ea3n ph\u1ea9m lu\u00f4n trong t\u00ecnh tr\u1ea1ng \u0111\u01b0\u1ee3c v\u1eadn h\u00e0nh t\u1ed1t nh\u1ea5t, c\u00f3 ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c nh\u1ea5t. Ngo\u00e0i ra, team c\u00f2n thi\u1ebft l\u1eadp v\u00e0 duy tr\u00ec c\u00e1c ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u1ec1 s\u1ea3n ph\u1ea9m \u0111\u1ec3 \u0111\u1ec1 xu\u1ea5t c\u00e1c c\u1ea3i ti\u1ebfn v\u00e0 ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m m\u1edbi.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-4-it-operation-v\u1eadn-hanh-cong-ngh\u1ec7-thong-tin\">3.4 IT Operation (V\u1eadn h\u00e0nh c\u00f4ng ngh\u1ec7 th\u00f4ng tin)<\/h3>\n\n\n\n<p>IT Operation ch\u1ecbu tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd v\u00e0 duy tr\u00ec h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin c\u1ee7a doanh nghi\u1ec7p, bao g\u1ed3m c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 thi\u1ebft b\u1ecb IT c\u0169ng nh\u01b0 m\u1ea1ng m\u00e1y t\u00ednh. Ng\u01b0\u1eddi \u0111\u1ea3m nh\u1eadn v\u1ecb tr\u00ed n\u00e0y c\u00f3 nhi\u1ec7m v\u1ee5 qu\u1ea3n l\u00fd h\u1ec7 th\u1ed1ng v\u00e0 m\u1ea1ng, cung c\u1ea5p h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt, b\u1ea3o tr\u00ec v\u00e0 n\u00e2ng c\u1ea5p h\u1ec7 th\u1ed1ng, qu\u1ea3n l\u00fd an ninh m\u1ea1ng, v\u00e0 qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n IT.&nbsp;<\/p>\n\n\n\n<p>B\u1eb1ng c\u00e1ch l\u00e0m vi\u1ec7c ch\u1eb7t ch\u1ebd v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c v\u00e0 s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 m\u1edbi, ng\u01b0\u1eddi \u0111\u1ea3m nh\u1eadn v\u1ecb tr\u00ed n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin c\u1ee7a doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng m\u1ed9t c\u00e1ch \u1ed5n \u0111\u1ecbnh, an to\u00e0n v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/bo-phan-operation-1024x576.webp\" alt=\"B\u1ed9 ph\u1eadn Operation\" class=\"wp-image-9998\" srcset=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/bo-phan-operation-1024x576.webp 1024w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/bo-phan-operation-300x169.webp 300w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/bo-phan-operation-768x432.webp 768w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/bo-phan-operation-1536x864.webp 1536w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/bo-phan-operation.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-yeu-c\u1ea7u-c\u1ea7n-co-d\u1ed1i-v\u1edbi-cac-nhan-vien-trong-b\u1ed9-ph\u1eadn-operation\">4. Y\u00eau c\u1ea7u c\u1ea7n c\u00f3 \u0111\u1ed1i v\u1edbi c\u00e1c nh\u00e2n vi\u00ean trong b\u1ed9 ph\u1eadn Operation<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-1-ki\u1ebfn-th\u1ee9c-chuyen-mon\">4.1 Ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n<\/h3>\n\n\n\n<p>Trong b\u1ea5t k\u1ef3 l\u0129nh v\u1ef1c n\u00e0o, ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n l\u00e0 n\u1ec1n t\u1ea3ng quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. Trong b\u1ed9 ph\u1eadn Operation, vi\u1ec7c hi\u1ec3u bi\u1ebft s\u00e2u r\u1ed9ng v\u1ec1 quy tr\u00ecnh, h\u1ec7 th\u1ed1ng, chu\u1ed7i cung \u1ee9ng, v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh l\u00e0 quan tr\u1ecdng \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3.&nbsp;<\/p>\n\n\n\n<p>V\u00ed d\u1ee5, m\u1ed9t nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd s\u1ea3n xu\u1ea5t c\u1ea7n ph\u1ea3i hi\u1ec3u r\u00f5 v\u1ec1 quy tr\u00ecnh s\u1ea3n xu\u1ea5t t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i, c\u00e1c c\u00f4ng ngh\u1ec7 s\u1ea3n xu\u1ea5t, v\u00e0 c\u00e1ch t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh \u0111\u1ec3 t\u0103ng hi\u1ec7u su\u1ea5t v\u00e0 gi\u1ea3m thi\u1ec3u l\u00e3ng ph\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-2-k\u1ef9-nang-qu\u1ea3n-ly-th\u1eddi-gian\">4.2 K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian<\/h3>\n\n\n\n<p>Trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c \u0111\u1ea7y \u00e1p l\u1ef1c nh\u01b0 Operation, <a href=\"https:\/\/base.vn\/blog\/ky-nang-quan-ly-thoi-gian\/\" target=\"_blank\" rel=\"noreferrer noopener\">k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian<\/a> l\u00e0 quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c, v\u00e0 \u0111\u00e1p \u1ee9ng k\u1ecbp th\u1eddi c\u00e1c nhu c\u1ea7u cung \u1ee9ng trong doanh nghi\u1ec7p. Nh\u00e2n vi\u00ean Operation c\u1ea7n bi\u1ebft c\u00e1ch \u01b0u ti\u00ean c\u00f4ng vi\u1ec7c, l\u1eadp k\u1ebf ho\u1ea1ch h\u1ee3p l\u00fd v\u00e0 s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd th\u1eddi gian \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c cao nh\u1ea5t.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-3-k\u1ef9-nang-giao-ti\u1ebfp-va-lam-vi\u1ec7c-nhom\">4.3 K\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 l\u00e0m vi\u1ec7c nh\u00f3m<\/h3>\n\n\n\n<p>Trong b\u1ed9 ph\u1eadn Operation, s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u00e0 l\u00e0m vi\u1ec7c nh\u00f3m l\u00e0 kh\u00f4ng th\u1ec3 thi\u1ebfu. Nh\u00e2n vi\u00ean c\u1ea7n ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3 \u0111\u1ec3 trao \u0111\u1ed5i th\u00f4ng tin, l\u00e0m r\u00f5 y\u00eau c\u1ea7u v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 hi\u1ec3u bi\u1ebft \u0111\u1ed3ng nh\u1ea5t v\u1ec1 c\u00e1c quy tr\u00ecnh l\u00e0m vi\u1ec7c. \u0110\u1ed3ng th\u1eddi, k\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m gi\u00fap h\u1ecd h\u00f2a nh\u1eadp v\u00e0 c\u1ed9ng t\u00e1c v\u1edbi c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c trong b\u1ed9 ph\u1eadn v\u00e0 t\u1eeb c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-4-k\u1ef9-nang-phan-tich-va-gi\u1ea3i-quy\u1ebft-v\u1ea5n-d\u1ec1\">4.4 K\u1ef9 n\u0103ng ph\u00e2n t\u00edch v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/h3>\n\n\n\n<p>Trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng s\u1ea3n xu\u1ea5t v\u00e0 kinh doanh, c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00f4ng mong mu\u1ed1n th\u01b0\u1eddng xuy\u00ean x\u1ea3y ra. Do \u0111\u00f3, nh\u00e2n vi\u00ean Operation c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch th\u00f4ng tin m\u1ed9t c\u00e1ch logic v\u00e0 k\u1ef9 l\u01b0\u1ee1ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n c\u1ee7a v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3. Kh\u1ea3 n\u0103ng n\u00e0y gi\u00fap h\u1ecd \u0111\u1ea3m b\u1ea3o qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh di\u1ec5n ra su\u00f4n s\u1ebb, gi\u1ea3m thi\u1ec3u r\u1ee7i ro.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-5-s\u1ef1-linh-ho\u1ea1t-va-s\u1eb5n-sang-h\u1ecdc-h\u1ecfi\">4.5 S\u1ef1 linh ho\u1ea1t v\u00e0 s\u1eb5n s\u00e0ng h\u1ecdc h\u1ecfi<\/h3>\n\n\n\n<p>M\u00f4i tr\u01b0\u1eddng kinh doanh lu\u00f4n thay \u0111\u1ed5i v\u00e0 ti\u1ebfn tri\u1ec3n, v\u00ec v\u1eady nh\u00e2n vi\u00ean Operation c\u1ea7n ph\u1ea3i linh ho\u1ea1t v\u00e0 s\u1eb5n s\u00e0ng h\u1ecdc h\u1ecfi \u0111\u1ec3 th\u00edch nghi v\u1edbi c\u00e1c thay \u0111\u1ed5i. H\u1ecd c\u1ea7n ph\u1ea3i m\u1edf l\u00f2ng v\u00e0 ch\u1ea5p nh\u1eadn nh\u1eefng ph\u1ea3n h\u1ed3i v\u00e0 \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p t\u1eeb \u0111\u1ed3ng nghi\u1ec7p v\u00e0 qu\u1ea3n l\u00fd \u0111\u1ec3 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n v\u00e0 ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"364\" src=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/ky-nang-cua-bo-phan-operation-1024x364.webp\" alt=\"K\u1ef9 n\u0103ng c\u1ee7a nh\u00e2n vi\u00ean Operation\" class=\"wp-image-10002\" srcset=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/ky-nang-cua-bo-phan-operation-1024x364.webp 1024w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/ky-nang-cua-bo-phan-operation-300x107.webp 300w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/ky-nang-cua-bo-phan-operation-768x273.webp 768w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/ky-nang-cua-bo-phan-operation-1536x546.webp 1536w, https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/ky-nang-cua-bo-phan-operation.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-cac-cong-c\u1ee5-c\u1ea7n-thi\u1ebft-trong-cong-vi\u1ec7c-operation\">5. C\u00e1c c\u00f4ng c\u1ee5 c\u1ea7n thi\u1ebft trong c\u00f4ng vi\u1ec7c Operation<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-1-ph\u1ea7n-m\u1ec1m-qu\u1ea3n-ly-hang-t\u1ed3n-kho-va-chu\u1ed7i-cung-\u1ee9ng\">5.1 Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd h\u00e0ng t\u1ed3n kho v\u00e0 chu\u1ed7i cung \u1ee9ng<\/h3>\n\n\n\n<p>Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd h\u00e0ng t\u1ed3n kho cung c\u1ea5p c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 chu\u1ed7i cung \u1ee9ng c\u1ee7a doanh nghi\u1ec7p. \u0110\u00e2y ch\u00ednh l\u00e0 h\u1ec7 th\u1ed1ng \u0111\u1ec3 Operation x\u00e1c \u0111\u1ecbnh v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn t\u1ed3n kho v\u00e0 cung \u1ee9ng, t\u1eeb vi\u1ec7c theo d\u00f5i l\u01b0\u1ee3ng h\u00e0ng t\u1ed3n kho \u0111\u1ebfn d\u1ef1 b\u00e1o nhu c\u1ea7u nguy\u00ean li\u1ec7u \u0111\u1ec3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u s\u1ea3n xu\u1ea5t.<\/p>\n\n\n\n<p>V\u00ed d\u1ee5, m\u1ed9t doanh nghi\u1ec7p s\u1ea3n xu\u1ea5t \u00f4 t\u00f4 s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd h\u00e0ng t\u1ed3n kho v\u00e0 chu\u1ed7i cung \u1ee9ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 qu\u1ea3n l\u00fd t\u1ed3n kho l\u1edbn v\u00e0 ph\u1ee9c t\u1ea1p. Ph\u1ea7n m\u1ec1m n\u00e0y gi\u00fap Operation theo d\u00f5i t\u1eebng th\u00e0nh ph\u1ea7n v\u00e0 linh ki\u1ec7n c\u1ea7n thi\u1ebft cho vi\u1ec7c l\u1eafp r\u00e1p \u00f4 t\u00f4 t\u1eeb nh\u00e0 cung c\u1ea5p \u0111\u1ebfn d\u00e2y chuy\u1ec1n s\u1ea3n xu\u1ea5t. B\u1eb1ng c\u00e1ch t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh cung \u1ee9ng, h\u1ecd c\u00f3 th\u1ec3 gi\u1ea3m thi\u1ec3u th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 l\u00e3ng ph\u00ed, \u0111\u1ed3ng th\u1eddi t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a th\u1ecb tr\u01b0\u1eddng.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-2-h\u1ec7-th\u1ed1ng-qu\u1ea3n-ly-quan-h\u1ec7-khach-hang-crm\">5.2 H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM)\u00a0<\/h3>\n\n\n\n<p><a href=\"https:\/\/base.vn\/blog\/phan-mem-crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ph\u1ea7n m\u1ec1m CRM<\/a> kh\u00f4ng ch\u1ec9 gi\u00fap qu\u1ea3n l\u00fd th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 m\u00e0 c\u00f2n t\u1ea1o ra m\u1ed9t k\u00eanh li\u00ean l\u1ea1c linh ho\u1ea1t v\u00e0 hi\u1ec7u qu\u1ea3 gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng. Ph\u00f2ng v\u1eadn h\u00e0nh s\u1ebd n\u1eafm b\u1eaft th\u00f4ng tin chi ti\u1ebft v\u1ec1 nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 t\u1ea1o ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb v\u00e0 d\u1ecbch v\u1ee5 c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n\n\n\n<p>V\u00ed d\u1ee5, m\u1ed9t c\u00f4ng ty b\u00e1n l\u1ebb c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng CRM \u0111\u1ec3 theo d\u00f5i h\u00e0nh vi mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 x\u00e2y d\u1ef1ng m\u1ed9t c\u01a1 s\u1edf d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng chi ti\u1ebft. T\u1eeb \u0111\u00f3, ph\u00f2ng v\u1eadn h\u00e0nh s\u1ebd s\u1eed d\u1ee5ng th\u00f4ng tin n\u00e0y \u0111\u1ec3 g\u1eedi c\u00e1c \u01b0u \u0111\u00e3i v\u00e0 khuy\u1ebfn m\u00e3i c\u00e1 nh\u00e2n h\u00f3a, t\u0103ng c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m mua s\u1eafm t\u1ed1t h\u01a1n cho kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-3-ph\u1ea7n-m\u1ec1m-qu\u1ea3n-ly-cong-vi\u1ec7c\">5.3 Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c<\/h3>\n\n\n\n<p><a href=\"https:\/\/base.vn\/blog\/phan-mem-quan-ly-cong-viec\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c<\/a> cho ph\u00e9p nh\u00e2n vi\u00ean Operation t\u1ea1o ra l\u1ecbch tr\u00ecnh chi ti\u1ebft v\u1ec1 c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 d\u1ef1 \u00e1n \u0111ang tham gia. Ti\u1ebfn \u0111\u1ed9 s\u1ebd \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt theo th\u1eddi gian th\u1ef1c, v\u00e0 ph\u00f2ng V\u1eadn h\u00e0nh c\u00f3 th\u1ec3 ki\u1ec3m so\u00e1t m\u1ecdi c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang h\u1ea1n v\u00e0 theo s\u00e1t k\u1ebf ho\u1ea1ch.<\/p>\n\n\n\n<p>\u0110\u1ed3ng th\u1eddi, d\u1ef1a tr\u00ean th\u00f4ng tin t\u1eeb c\u00e1c ph\u1ea7n m\u1ec1m n\u00e0y, nh\u00f3m v\u1eadn h\u00e0nh c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 c\u1ea3i thi\u1ec7n quy tr\u00ecnh l\u00e0m vi\u1ec7c m\u1ed9t c\u00e1ch linh ho\u1ea1t. V\u00ed d\u1ee5, n\u1ebfu h\u1ecd nh\u1eadn th\u1ea5y r\u1eb1ng m\u1ed9t nhi\u1ec7m v\u1ee5 trong d\u1ef1 \u00e1n s\u1ea3n xu\u1ea5t m\u1ea5t qu\u00e1 nhi\u1ec1u th\u1eddi gian, h\u1ecd c\u00f3 th\u1ec3 \u0111\u1ec1 xu\u1ea5t bi\u1ec7n ph\u00e1p c\u1ea3i thi\u1ec7n ho\u1eb7c \u0111i\u1ec1u ch\u1ec9nh deadline c\u1ee7a c\u00e1c c\u00f4ng vi\u1ec7c ph\u1ee5 thu\u1ed9c.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-6-v\u1ec1-base-wework-cong-c\u1ee5-h\u1ed7-tr\u1ee3-d\u1eafc-l\u1ef1c-cho-b\u1ed9-ph\u1eadn-operation\">6. V\u1ec1 Base Wework &#8211; C\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 \u0111\u1eafc l\u1ef1c cho b\u1ed9 ph\u1eadn Operation<\/h2>\n\n\n\n<p>V\u1edbi \u0111\u1eb7c th\u00f9 c\u00f4ng vi\u1ec7c c\u1ea7n s\u1ef1 ph\u1ed1i h\u1ee3p li\u00ean t\u1ee5c v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c, ph\u00f2ng v\u1eadn h\u00e0nh c\u1ea7n c\u00f3 m\u1ed9t c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c v\u00e0 d\u1ef1 \u00e1n th\u1eadt s\u1ef1 th\u00f4ng minh, linh ho\u1ea1t, khoa h\u1ecdc v\u00e0 d\u1ec5 s\u1eed d\u1ee5ng. Ph\u1ea7n m\u1ec1m Base Wework l\u00e0 l\u1eddi gi\u1ea3i ho\u00e0n h\u1ea3o cho b\u00e0i to\u00e1n \u1ea5y.<\/p>\n\n\n\n<p><a href=\"https:\/\/base.vn\/wework?utm_source=base-blog&amp;utm_content=base.vn\/blog\/operation-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Base Wework<\/strong><\/a> l\u00e0 gi\u1ea3i ph\u00e1p gi\u00fap nh\u00e0 v\u1eadn h\u00e0nh l\u1eadp k\u1ebf ho\u1ea1ch, c\u1ed9ng t\u00e1c v\u00e0 theo d\u00f5i hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a \u0111\u1ed9i nh\u00f3m m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u1eadp k\u1ebf ho\u1ea1ch d\u1ef1 \u00e1n khoa h\u1ecdc: qu\u1ea3n l\u00fd d\u1ef1 \u00e1n t\u1eeb t\u1ed5ng quan \u0111\u1ebfn chi ti\u1ebft. B\u1eb1ng c\u00e1ch ph\u00e2n lo\u1ea1i v\u00e0 l\u1ecdc c\u00e1c task theo t\u1eebng nh\u00f3m c\u00f4ng vi\u1ec7c, giai \u0111o\u1ea1n, ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u00e0 c\u00e1c ti\u00eau ch\u00ed kh\u00e1c, ph\u00f2ng v\u1eadn h\u00e0nh c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng theo d\u00f5i v\u00e0 ki\u1ec3m so\u00e1t ti\u1ebfn \u0111\u1ed9 c\u1ee7a d\u1ef1 \u00e1n.<\/li>\n\n\n\n<li>Ph\u00e2n chia c\u00f4ng vi\u1ec7c theo nghi\u1ec7p v\u1ee5 kh\u00e1c nhau: chia nh\u00f3m c\u00f4ng vi\u1ec7c theo c\u00e1c nghi\u1ec7p v\u1ee5 kh\u00e1c nhau trong ph\u00f2ng ban v\u1eadn h\u00e0nh (h\u1ea1ch to\u00e1n, th\u1ed1ng k\u00ea, b\u00e1o c\u00e1o,\u2026) ho\u1eb7c chia theo t\u1eebng th\u00e0nh vi\u00ean. Giao di\u1ec7n th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng l\u00e0 d\u1ea1ng b\u1ea3ng Kanban \u0111\u1ec3 ph\u00e2n t\u00e1ch r\u00f5 r\u00e0ng c\u00e1c c\u00f4ng vi\u1ec7c \u0111\u00e3 ho\u00e0n th\u00e0nh v\u00e0 c\u00f4ng vi\u1ec7c c\u00f2n t\u1ed3n \u0111\u1ecdng.&nbsp;<\/li>\n\n\n\n<li>X\u00e2y d\u1ef1ng v\u00e0 t\u00f9y ch\u1ec9nh c\u00e1c b\u00e1o c\u00e1o: V\u1edbi ph\u00f2ng ban lu\u00f4n c\u1ea7n \u0111o l\u01b0\u1eddng v\u00e0 l\u1eadp b\u00e1o c\u00e1o h\u1eb1ng ng\u00e0y nh\u01b0 V\u1eadn h\u00e0nh, Base Wework c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp d\u1eef li\u1ec7u theo c\u00e1c tr\u01b0\u1eddng t\u00f9y ch\u1ec9nh. Th\u00eam bao nhi\u00eau ho\u1eb7c m\u1ed9t v\u00e0i tr\u01b0\u1eddng v\u00e0 ti\u00eau ch\u00ed t\u00f9y th\u00edch \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c th\u00f4ng tin b\u1ea1n c\u1ea7n. Ngo\u00e0i ra c\u00f2n c\u00f3 h\u00e0ng ch\u1ee5c b\u00e1o c\u00e1o m\u1eabu m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 s\u1eeda \u0111\u1ed5i.<\/li>\n\n\n\n<li>Ph\u1ea7n m\u1ec1m c\u0169ng h\u1ed7 tr\u1ee3 t\u00ednh n\u0103ng t\u1ea1o c\u00f4ng vi\u1ec7c l\u1eb7p l\u1ea1i, h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd c\u00e1c \u0111\u1ea7u vi\u1ec7c ph\u00e1t sinh \u0111\u1ecbnh k\u1ef3 nh\u01b0 ch\u1ed1t doanh thu m\u1ed7i cu\u1ed1i ng\u00e0y, l\u00e0m b\u1ea3ng ch\u1ea5m c\u00f4ng m\u1ed7i 30 h\u1eb1ng th\u00e1ng,\u2026c\u0169ng nh\u01b0 gi\u00fap c\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i nh\u00f3m V\u1eadn h\u00e0nh&nbsp; c\u1ed9ng t\u00e1c to\u00e0n di\u1ec7n trong d\u1ef1 \u00e1n c\u1ee7a m\u00ecnh.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/base.vn\/wework?utm_source=base-blog&amp;utm_content=base.vn\/blog\/operation-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"469\" src=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/06\/BaseWework-1024x469.webp\" alt=\"Base Wework\" class=\"wp-image-8127\" srcset=\"https:\/\/base.vn\/wp-content\/uploads\/2024\/06\/BaseWework-1024x469.webp 1024w, https:\/\/base.vn\/wp-content\/uploads\/2024\/06\/BaseWework-300x138.webp 300w, https:\/\/base.vn\/wp-content\/uploads\/2024\/06\/BaseWework-768x352.webp 768w, https:\/\/base.vn\/wp-content\/uploads\/2024\/06\/BaseWework-1536x704.webp 1536w, https:\/\/base.vn\/wp-content\/uploads\/2024\/06\/BaseWework.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-7-k\u1ebft-lu\u1eadn\">7. K\u1ebft lu\u1eadn<\/h2>\n\n\n\n<p>S\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t doanh nghi\u1ec7p s\u1ebd ph\u1ea3n \u00e1nh m\u1ee9c \u0111\u1ed9 hi\u1ec7u qu\u1ea3 c\u1ee7a ph\u00f2ng V\u1eadn h\u00e0nh. D\u01b0\u1edbi s\u1ef1 \u201cchi\u1ebfm l\u0129nh\u201d c\u1ee7a c\u00f4ng ngh\u1ec7, c\u00e1c h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh s\u1ea3n xu\u1ea5t, qu\u1ea3n l\u00fd kho h\u00e0ng, ti\u1ebfp th\u1ecb, d\u1ef1 \u00e1n c\u00f3 th\u1ec3 gi\u00fap ph\u00f2ng v\u1eadn h\u00e0nh l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 gi\u1ea3m thi\u1ec3u sai s\u00f3t.<\/p>\n\n\n\n<p>C\u00e1c qu\u1ea3n l\u00fd t\u00e0i ba ch\u00ednh l\u00e0 \u201cd\u00e2y c\u00f3t\u201d c\u1ee7a v\u1eadn h\u00e0nh. Ch\u1ec9 khi c\u00f3 \u0111\u01b0\u1ee3c chi\u1ebfn l\u01b0\u1ee3c \u0111\u00fang \u0111\u1eafn, v\u1eadn h\u00e0nh m\u1edbi tri\u1ec3n khai hi\u1ec7u qu\u1ea3. Ch\u00fac c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o s\u1ebd t\u00ecm ra h\u01b0\u1edbng \u0111i v\u1eadn h\u00e0nh xu\u1ea5t s\u1eafc cho doanh nghi\u1ec7p c\u1ee7a m\u00ecnh!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trong m\u1ed9t doanh nghi\u1ec7p v\u1eadn h\u00e0nh tr\u01a1n tru, \u00edt ai ch\u00fa \u00fd \u0111\u1ebfn \u201cb\u1ed9 m\u00e1y th\u1ea7m l\u1eb7ng\u201d ph\u00eda sau \u2013 ch\u00ednh l\u00e0 b\u1ed9 ph\u1eadn Operation. T\u1eeb vi\u1ec7c \u0111\u1ea3m b\u1ea3o quy tr\u00ecnh di\u1ec5n ra m\u01b0\u1ee3t m\u00e0 \u0111\u1ebfn k\u1ebft n\u1ed1i c\u00e1c ph\u00f2ng ban hi\u1ec7u qu\u1ea3, Operation \u0111\u00f3ng vai tr\u00f2 c\u1ed1t l\u00f5i trong vi\u1ec7c duy tr\u00ec hi\u1ec7u su\u1ea5t [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":9986,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[18],"tags":[],"ppma_author":[55],"class_list":["post-9975","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quan-ly-van-hanh"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.4 (Yoast SEO v24.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Operation l\u00e0 g\u00ec? \u0110\u1eb7c th\u00f9 c\u1ee7a b\u1ed9 ph\u1eadn v\u1eadn h\u00e0nh trong doanh nghi\u1ec7p<\/title>\n<meta name=\"description\" content=\"Operation l\u00e0 g\u00ec? T\u00ecm hi\u1ec3u vai tr\u00f2, ch\u1ee9c n\u0103ng v\u00e0 \u0111\u1eb7c th\u00f9 c\u1ee7a b\u1ed9 ph\u1eadn v\u1eadn h\u00e0nh trong t\u1ed5 ch\u1ee9c doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/base.vn\/blog\/operation-la-gi\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Operation l\u00e0 g\u00ec? \u0110\u1eb7c th\u00f9 c\u1ee7a b\u1ed9 ph\u1eadn v\u1eadn h\u00e0nh trong doanh nghi\u1ec7p\" \/>\n<meta property=\"og:description\" content=\"Operation l\u00e0 g\u00ec? T\u00ecm hi\u1ec3u vai tr\u00f2, ch\u1ee9c n\u0103ng v\u00e0 \u0111\u1eb7c th\u00f9 c\u1ee7a b\u1ed9 ph\u1eadn v\u1eadn h\u00e0nh trong t\u1ed5 ch\u1ee9c doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/base.vn\/blog\/operation-la-gi\/\" \/>\n<meta property=\"og:site_name\" content=\"Base Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/base.vietnam\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-08T02:05:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-08T04:03:12+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/base.vn\/wp-content\/uploads\/2024\/08\/operation-la-gi.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Nguy\u1ec5n Thu Hu\u1ec7\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nguy\u1ec5n Thu Hu\u1ebf\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data2\" content=\"21 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/base.vn\/blog\/operation-la-gi\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/base.vn\/blog\/operation-la-gi\/\"},\"author\":{\"name\":\"Nguy\u1ec5n Thu Hu\u1ebf\",\"@id\":\"https:\/\/base.vn\/blog\/#\/schema\/person\/9d067ffeb4c644513fed5c37b69796b0\"},\"headline\":\"Operation l\u00e0 g\u00ec? \u0110\u1eb7c th\u00f9 c\u1ee7a b\u1ed9 ph\u1eadn v\u1eadn h\u00e0nh trong doanh nghi\u1ec7p\",\"datePublished\":\"2025-07-08T02:05:14+00:00\",\"dateModified\":\"2025-07-08T04:03:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/base.vn\/blog\/operation-la-gi\/\"},\"wordCount\":5563,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/base.vn\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/base.vn\/blog\/operation-la-gi\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/operation-la-gi.webp\",\"articleSection\":[\"Qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh\"],\"inLanguage\":\"vi\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/base.vn\/blog\/operation-la-gi\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/base.vn\/blog\/operation-la-gi\/\",\"url\":\"https:\/\/base.vn\/blog\/operation-la-gi\/\",\"name\":\"Operation l\u00e0 g\u00ec? \u0110\u1eb7c th\u00f9 c\u1ee7a b\u1ed9 ph\u1eadn v\u1eadn h\u00e0nh trong doanh nghi\u1ec7p\",\"isPartOf\":{\"@id\":\"https:\/\/base.vn\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/base.vn\/blog\/operation-la-gi\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/base.vn\/blog\/operation-la-gi\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/base.vn\/wp-content\/uploads\/2024\/08\/operation-la-gi.webp\",\"datePublished\":\"2025-07-08T02:05:14+00:00\",\"dateModified\":\"2025-07-08T04:03:12+00:00\",\"description\":\"Operation l\u00e0 g\u00ec? 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